Compare Act! vs Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

See this
comparison of Act! vs. Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
based on data from user reviews. Act! rates 3.9/5 stars with 295 reviews. Microsoft Dynamics 365 for Sales (formerly Dynamics CRM) rates 3.7/5 stars with 1,072 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Act! 365
$10
per user/month (billed annually)
Customer Engagement Plan
$115
/month per user
 
Act! CRM
$35
per user/month (billed annually)
Dynamics 365 Plan
$210
/month per user
 
Act! Growth Suite
Call for pricing
866-873-2006
Unified Operations Plan
$190
/month per user
 
Free Trial
Free Trial Unavailable
Act!
Act! 365
$10per user/month (billed annually)
Act! CRM
$35per user/month (billed annually)
Act! Growth Suite
Call for pricing866-873-2006
Free Trial
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Customer Engagement Plan
$115/month per user
Dynamics 365 Plan
$210/month per user
Unified Operations Plan
$190/month per user
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
8.0
Ease of Use
Ease of Use
7.8
7.3
Ease of Setup
Ease of Setup
7.0
6.9
Ease of Admin
Ease of Admin
7.6
7.4
Quality of Support
Quality of Support
7.4
7.4
Ease of Doing Business With
Ease of Doing Business With
7.4
7.6
Product Direction (% positive)
Product Direction (% positive)
5.7
6.0
Meets Requirements
Act!
8.2
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
8.0
Ease of Use
Act!
7.8
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
Ease of Setup
Act!
7.0
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.9
Ease of Admin
Act!
7.6
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.4
Quality of Support
Act!
7.4
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.4
Ease of Doing Business With
Act!
7.4
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.6
Product Direction (% positive)
Act!
5.7
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.8%
30.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
18.8%
40.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.5%
29.2%
Act!
Small-Business
75.8%
Mid-Market
18.8%
Enterprise
5.5%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Small-Business
30.8%
Mid-Market
40.1%
Enterprise
29.2%

Reviewers' Industry

 
Financial Services
8.1%
Information Technology and Services
10.8%
 
Real Estate
5.8%
Computer Software
7.1%
 
Marketing and Advertising
4.7%
Retail
4.5%
 
Insurance
4.7%
Marketing and Advertising
4.1%
 
Information Technology and Services
4.7%
Financial Services
3.7%
 
Other
71.9%
Other
69.8%
Act!
Financial Services
8.1%
Real Estate
5.8%
Marketing and Advertising
4.7%
Insurance
4.7%
Information Technology and Services
4.7%
Other
71.9%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Information Technology and Services
10.8%
Computer Software
7.1%
Retail
4.5%
Marketing and Advertising
4.1%
Financial Services
3.7%
Other
69.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Chad M. S.
User in Computer Software

Integrated Email Marketing: For a small business, you can have a strong method to handle email marketing in an integrated non-disparate solution. Tailoring: There are no limits on what data you can store in the system and the ease of making changes can be...

Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
Most Helpful Critical Review
Jeremiah M.
Administrator in Consumer Services

Having to buy a new version every year puts a bad taste in one's mouth - in particular as XP comes to the end of its life and older office applications need to be replaced, it neccessitates a lot of cascading budget issues, and ACT's price, while reasonable...

Administrator

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

 
Act!
Most Helpful Favorable Review
Chad M. S.
User in Computer Software

Integrated Email Marketing: For a small business, you can have a strong method to handle email marketing in an integrated non-disparate solution. Tailoring: There are no limits on what data you can store in the system and the ease of making changes can be...

Most Helpful Critical Review
Jeremiah M.
Administrator in Consumer Services

Having to buy a new version every year puts a bad taste in one's mouth - in particular as XP comes to the end of its life and older office applications need to be replaced, it neccessitates a lot of cascading budget issues, and ACT's price, while reasonable...

Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Most Helpful Favorable Review
Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
Administrator

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 4
2 of 4
3 of 4
4 of 4
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

Videos

 

With proven CRM and powerful Marketing Automation, the possibilities are limitless! Act! provides the ultimate toolset to build relationships, maximize engagement, and drive business growth. Start today with the new Act! Growth Suite, an all-in-one sales and marketing platform designed to help you and your team successfully run and grow your business.

No videos provided
Act!

With proven CRM and powerful Marketing Automation, the possibilities are limitless! Act! provides the ultimate toolset to build relationships, maximize engagement, and drive business growth. Start today with the new Act! Growth Suite, an all-in-one sales and marketing platform designed to help you and your team successfully run and grow your business.

Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
No videos provided

Downloads

 No downloads provided
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
No downloads provided
Ask ACT! a QuestionContact ACT!Request More InformationRequest More Information