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Compare Act! and Infor Customer Relationship Management (CRM) 
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At a Glance
Market Segments
Small-Business (78.8% of reviews)
Mid-Market (54.4% of reviews)
Entry-Level Pricing
$30.00 1 user/mo
No pricing available
Act!
Star Rating
(503)3.9 out of 5
Market Segments
Small-Business (78.8% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 user/mo
Free Trial is available
Browse all 4 pricing plansInfor Customer Relationship Management (CRM)
Star Rating
(76)3.2 out of 5
Market Segments
Mid-Market (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Infor Customer Relationship Management (CRM)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Act! excels in Contact & Account Management with a score of 8.4, while Infor CloudSuite CRM trails behind at 7.3. Reviewers mention that Act! provides a more intuitive interface for managing customer relationships.
- Reviewers mention that Act! offers superior Email Marketing capabilities, particularly in Manage Email Deliverability with a score of 8.2 compared to Infor's 5.8. Users say that Act! allows for better tracking and optimization of email campaigns.
- Users on G2 highlight Act!'s strong performance in Lead Management, particularly in Data Quality Management with a score of 8.2, while Infor CloudSuite CRM scores lower at 6.5. Reviewers say that Act! provides more robust tools for maintaining lead data integrity.
- G2 users report that Act! has a more user-friendly Ease of Setup with a score of 7.2, compared to Infor's 4.9. Users mention that Act! allows for quicker onboarding and less technical expertise required for setup.
- Reviewers mention that Act! shines in Customer Support, scoring 7.5, while Infor CloudSuite CRM only scores 6.2. Users say that Act! offers a more responsive support team and a better knowledge base for troubleshooting.
- Users report that Act! provides better Reporting & Analytics features, particularly in Basic Reporting with a score of 8.1, while Infor's score is significantly lower at 5.7. Reviewers mention that Act! offers more customizable reporting options that cater to specific business needs.
Pricing
Entry-Level Pricing
Act!
Act! Advantage Standard
$30.00
1 user/mo
- Full-featured CRM & Mobile App
- Email Marketing (includes 2,500 sends/mo)
- Office 365 & Gmail Integration
Infor Customer Relationship Management (CRM)
No pricing availableFree Trial
Act!
Free Trial is available
Infor Customer Relationship Management (CRM)
No trial information availableRatings
Meets Requirements
8.2
438
6.7
63
Ease of Use
7.9
443
6.5
64
Ease of Setup
7.4
235
5.0
29
Ease of Admin
7.6
198
5.5
32
Quality of Support
7.6
419
6.2
53
Has the product been a good partner in doing business?
7.5
188
6.9
26
Product Direction (% positive)
5.8
443
3.8
64
Features by Category
Sales Force Automation
8.5
301
|
Verified
7.3
52
|
Verified
Feature Not Available
6.7
26
7.4
235
|
Verified
6.5
50
|
Verified
8.1
290
|
Verified
6.3
51
|
Verified
6.7
167
|
Verified
5.9
37
|
Verified
7.6
261
|
Verified
6.2
50
|
Verified
6.7
167
|
Verified
6.2
40
|
Verified
6.7
172
|
Verified
5.9
34
|
Verified
7.9
240
6.0
34
|
Verified
Marketing Automation
7.2
216
|
Verified
5.9
32
7.1
191
|
Verified
6.2
33
7.7
228
|
Verified
6.6
36
|
Verified
6.6
86
|
Verified
6.3
24
|
Verified
Customer Support
7.4
197
7.0
27
|
Verified
7.1
187
6.4
22
|
Verified
7.6
162
|
Verified
6.3
25
|
Verified
7.0
176
6.0
20
|
Verified
7.4
79
6.7
25
|
Verified
Reporting & Analytics
7.3
244
|
Verified
5.8
43
|
Verified
7.4
235
|
Verified
6.4
41
|
Verified
6.8
170
|
Verified
5.0
37
|
Verified
Mobile & Social
Feature Not Available
5.2
22
|
Verified
Feature Not Available
5.4
22
|
Verified
6.5
157
|
Verified
5.8
31
|
Verified
Platform
7.5
156
|
Verified
7.2
24
|
Verified
7.2
137
|
Verified
5.8
24
|
Verified
7.6
149
|
Verified
7.5
23
|
Verified
6.9
99
|
Verified
6.6
15
|
Verified
6.3
83
|
Verified
7.2
20
|
Verified
7.2
131
|
Verified
4.8
22
7.6
158
|
Verified
6.1
23
|
Verified
7.3
132
|
Verified
5.7
20
|
Verified
Integration
7.6
158
|
Verified
5.4
30
|
Verified
6.7
110
|
Verified
5.5
17
|
Verified
6.9
99
|
Verified
4.4
20
Generative AI
5.5
39
Not enough data
Agentic AI - CRM
6.4
15
Not enough data
6.4
15
Not enough data
6.4
15
Not enough data
6.3
15
Not enough data
6.2
15
Not enough data
6.3
15
Not enough data
6.3
15
Not enough data
Email Marketing
8.1
32
|
Verified
Not enough data
8.2
32
|
Verified
Not enough data
8.2
30
|
Verified
Not enough data
7.3
28
|
Verified
Not enough data
Online Marketing
7.0
30
|
Verified
Not enough data
7.1
28
|
Verified
Not enough data
6.6
24
|
Verified
Not enough data
6.9
27
|
Verified
Not enough data
7.6
26
Not enough data
Lead Management
7.8
31
|
Verified
Not enough data
8.1
29
|
Verified
Not enough data
7.9
28
|
Verified
Not enough data
7.4
27
|
Verified
Not enough data
7.8
27
|
Verified
Not enough data
7.1
27
|
Verified
Not enough data
7.4
26
|
Verified
Not enough data
7.2
28
|
Verified
Not enough data
Campaign Management
7.0
27
|
Verified
Not enough data
7.1
26
|
Verified
Not enough data
8.4
31
|
Verified
Not enough data
6.9
26
Not enough data
Social
7.1
28
Not enough data
6.8
27
|
Verified
Not enough data
6.8
28
|
Verified
Not enough data
6.4
27
Not enough data
6.6
28
|
Verified
Not enough data
Reporting & Analytics
7.7
28
|
Verified
Not enough data
7.0
28
|
Verified
Not enough data
6.9
26
|
Verified
Not enough data
6.4
28
|
Verified
Not enough data
6.7
26
|
Verified
Not enough data
Platform
8.2
28
|
Verified
Not enough data
6.9
26
|
Verified
Not enough data
7.6
26
|
Verified
Not enough data
6.7
23
|
Verified
Not enough data
6.2
23
|
Verified
Not enough data
7.8
25
|
Verified
Not enough data
6.9
27
|
Verified
Not enough data
Agentic AI - Marketing Automation
7.3
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
Integration
7.0
33
|
Verified
Not enough data
7.1
26
|
Verified
Not enough data
6.7
25
|
Verified
Not enough data
Categories
Categories
Shared Categories
Act! and Infor Customer Relationship Management (CRM) are categorized as CRM
Unique Categories
Act! is categorized as Marketing Automation
Infor Customer Relationship Management (CRM) has no unique categories
Reviews
Reviewers' Company Size
Act!
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Infor Customer Relationship Management (CRM)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
9.1%
Real Estate
5.4%
Marketing and Advertising
5.4%
Construction
5.0%
Insurance
4.5%
Other
70.7%
Computer Software
17.1%
Information Technology and Services
11.4%
Marketing and Advertising
5.7%
Machinery
4.3%
Hospital & Health Care
4.3%
Other
57.1%
Alternatives
Discussions
Assigning contacts to users?
2 Comments
JM
It all comes down to how you want to implement this territory management.
You can set security roles for the users and contact entries to enable or...Read more
How should I get Pro to my mobile device?
2 Comments
AD
If you are using Act! Pro then the only sensible option is to use the Handheld Contact addon as this offers a really effective solution. A 'subset' of your...Read more
How should I get Pro to my mobile device?
1 Comment
ES
Outlook can be enough. If you use exchange. If you do not use exchange look into a program called Handheldcontact.Read more
Infor Customer Relationship Management (CRM) has no discussions with answers
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