Compare Act! and ConnectWise PSA 
At a Glance
Market Segments
Small-Business (78.9% of reviews)
Small-Business (67.0% of reviews)
Entry-Level Pricing
$30.00 1 user/mo
No pricing available
Act!
Star Rating
(511)3.9 out of 5
Market Segments
Small-Business (78.9% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 user/mo
Free Trial is available
Browse all 4 pricing plansConnectWise PSA
Star Rating
(518)3.9 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConnectWise PSASummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Act! excels in user-friendliness, with many users highlighting its intuitive design and easy navigation. This makes daily operations smoother, as one user noted, "the easy interface significantly enhances my work efficiency."
- Users say that ConnectWise PSA stands out for its comprehensive integration capabilities, allowing users to manage various aspects of their business in one place. One reviewer mentioned, "it simplifies ticketing, time tracking, projects, and billing," which helps reduce manual work and keeps everything organized.
- According to verified reviews, Act! has a quicker setup process compared to ConnectWise PSA, with users appreciating the straightforward onboarding experience. One user remarked on the "initial setup [being] straightforward and easy," which can be a significant advantage for small businesses looking to get started quickly.
- Reviewers mention that while both products have similar star ratings, Act! has a higher overall G2 Score, indicating greater user satisfaction. This is reflected in the volume of recent reviews, with Act! receiving 15 compared to ConnectWise PSA's 3, suggesting a more active user base sharing their experiences.
- Users highlight that ConnectWise PSA offers robust time tracking features, with one user calling it "the most useful time and billing application." This functionality is particularly beneficial for managed service providers (MSPs) who need to keep accurate records of their time and billing processes.
- G2 reviewers report that while Act! is favored for its ease of use, ConnectWise PSA shines in areas like opportunity and pipeline management, where users appreciate its capabilities for tracking and managing sales processes effectively. One user noted the "ease of time tracking" as a key feature that enhances their workflow.
Pricing
Entry-Level Pricing
Act!
Act! Advantage Standard
$30.00
1 user/mo
- Full-featured CRM & Mobile App
- Email Marketing (includes 2,500 sends/mo)
- Office 365 & Gmail Integration
ConnectWise PSA
No pricing availableFree Trial
Act!
Free Trial is available
ConnectWise PSA
No trial information availableRatings
Meets Requirements
8.2
444
8.3
436
Ease of Use
7.9
449
7.2
443
Ease of Setup
7.3
241
6.2
226
Ease of Admin
7.6
199
7.1
214
Quality of Support
7.6
425
7.3
408
Has the product been a good partner in doing business?
7.5
189
7.4
212
Product Direction (% positive)
5.8
449
6.9
427
Features by Category
Sales Force Automation
8.4
306
|
Verified
8.5
137
|
Verified
Feature Not Available
7.9
95
|
Verified
7.4
235
|
Verified
7.8
125
|
Verified
8.1
292
|
Verified
8.3
139
|
Verified
6.7
167
|
Verified
7.6
101
|
Verified
7.5
262
|
Verified
8.3
128
6.7
167
|
Verified
8.0
114
|
Verified
6.7
173
|
Verified
8.1
114
|
Verified
7.9
240
8.4
124
|
Verified
Marketing Automation
7.2
217
|
Verified
7.3
85
|
Verified
7.1
191
|
Verified
7.2
88
|
Verified
7.7
229
|
Verified
7.4
94
|
Verified
6.6
86
|
Verified
7.4
76
|
Verified
Customer Support
7.4
197
8.4
127
7.1
187
7.6
125
|
Verified
7.7
163
|
Verified
7.7
119
7.0
176
7.5
82
7.4
79
7.9
108
Reporting & Analytics
7.3
244
|
Verified
7.5
139
|
Verified
7.4
235
|
Verified
7.3
137
|
Verified
6.8
170
|
Verified
7.5
112
Mobile & Social
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
6.5
157
|
Verified
6.8
95
|
Verified
Platform
7.5
157
|
Verified
7.4
81
7.2
137
|
Verified
7.9
86
7.7
150
|
Verified
8.2
86
6.9
99
|
Verified
7.6
53
6.3
83
|
Verified
7.3
57
7.2
133
|
Verified
7.0
74
7.6
158
|
Verified
8.0
83
7.3
132
|
Verified
7.3
77
Integration
7.6
158
|
Verified
7.7
79
6.7
110
|
Verified
8.0
78
6.9
99
|
Verified
8.5
75
Generative AI
5.5
40
Not enough data
Agentic AI - CRM
6.4
15
6.1
6
6.4
15
5.3
6
6.4
15
6.1
6
6.3
15
5.3
6
6.2
15
5.8
6
6.3
15
5.3
6
6.3
15
6.4
6
Email Marketing
8.1
33
|
Verified
Not enough data
8.2
33
|
Verified
Not enough data
8.2
30
|
Verified
Not enough data
7.3
28
|
Verified
Not enough data
Online Marketing
7.0
31
|
Verified
Not enough data
7.2
29
|
Verified
Not enough data
6.7
25
|
Verified
Not enough data
6.9
27
|
Verified
Not enough data
7.6
26
Not enough data
Lead Management
7.9
32
|
Verified
Not enough data
8.2
30
|
Verified
Not enough data
8.0
29
|
Verified
Not enough data
7.5
28
|
Verified
Not enough data
7.9
28
|
Verified
Not enough data
7.1
27
|
Verified
Not enough data
7.4
26
|
Verified
Not enough data
7.2
28
|
Verified
Not enough data
Campaign Management
7.0
27
|
Verified
Not enough data
7.1
26
|
Verified
Not enough data
8.4
31
|
Verified
Not enough data
6.9
26
Not enough data
Social
7.1
28
Not enough data
6.8
27
|
Verified
Not enough data
6.8
28
|
Verified
Not enough data
6.4
27
Not enough data
6.6
28
|
Verified
Not enough data
Reporting & Analytics
7.7
29
|
Verified
Not enough data
7.0
28
|
Verified
Not enough data
6.9
27
|
Verified
Not enough data
6.4
29
|
Verified
Not enough data
6.7
27
|
Verified
Not enough data
Platform
8.2
29
|
Verified
Not enough data
7.0
27
|
Verified
Not enough data
7.7
27
|
Verified
Not enough data
6.8
24
|
Verified
Not enough data
6.2
23
|
Verified
Not enough data
7.8
26
|
Verified
Not enough data
6.9
28
|
Verified
Not enough data
Agentic AI - Marketing Automation
7.3
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
Integration
7.0
34
|
Verified
Not enough data
7.1
27
|
Verified
Not enough data
6.7
25
|
Verified
Not enough data
Ticket and Case Management
Not enough data
8.5
232
Not enough data
8.3
229
Not enough data
8.3
224
Not enough data
8.4
214
Not enough data
8.1
201
Not enough data
7.8
216
Not enough data
8.3
224
Not enough data
8.4
167
Generative AI
Not enough data
6.3
9
Not enough data
6.1
9
Agentic AI - Help Desk
Not enough data
4.4
6
Not enough data
4.4
6
Not enough data
4.7
6
Communication Channels
Not enough data
7.6
178
Not enough data
8.5
212
Not enough data
7.7
136
Not enough data
7.1
109
Not enough data
7.5
77
Platform
Not enough data
6.5
85
Not enough data
7.7
96
Not enough data
8.4
104
Not enough data
7.8
88
Not enough data
7.5
195
Not enough data
7.5
203
Customer Management
Not enough data
7.3
48
Not enough data
6.9
49
Not enough data
5.7
44
Not enough data
6.7
51
Project Management
Not enough data
6.6
49
Not enough data
6.6
49
Not enough data
6.6
48
Not enough data
7.2
50
Accounting
Not enough data
6.7
48
Not enough data
7.3
49
Not enough data
6.8
47
Not enough data
6.6
44
Not enough data
6.5
44
Portfolio Management
Not enough data
6.1
44
Not enough data
6.0
43
Not enough data
6.1
43
Not enough data
6.2
42
Analytics
Not enough data
6.0
44
Not enough data
6.6
49
Not enough data
6.1
47
Administration
Not enough data
7.2
49
Not enough data
7.5
50
Not enough data
7.4
47
Platform
Not enough data
7.0
45
Not enough data
6.2
42
Not enough data
6.9
48
Not enough data
5.6
46
Not enough data
4.8
43
Generative AI
Not enough data
4.2
28
Not enough data
4.3
28
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
7.6
11
Not enough data
7.3
11
Not enough data
8.5
11
Not enough data
7.0
11
Not enough data
6.5
11
Reporting
Not enough data
7.3
11
Not enough data
7.7
11
Not enough data
6.5
11
Access & Usability
Not enough data
6.5
10
Not enough data
7.8
9
Not enough data
6.7
9
Not enough data
6.7
9
Agentic AI - Service Desk
Not enough data
4.2
6
Not enough data
6.1
6
Not enough data
5.0
6
Not enough data
4.7
6
Not enough data
4.2
6
Not enough data
4.4
6
Not enough data
4.7
6
Categories
Categories
Shared Categories
Act! and ConnectWise PSA are categorized as Marketing Automation and CRM
Unique Categories
Act! has no unique categories
Reviews
Reviewers' Company Size
Act!
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ConnectWise PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
9.0%
Marketing and Advertising
5.5%
Real Estate
5.3%
Construction
4.9%
Insurance
4.5%
Other
70.8%
Information Technology and Services
59.5%
Computer & Network Security
8.3%
Computer Networking
5.5%
Computer Software
4.3%
Telecommunications
3.2%
Other
19.2%
Alternatives
Discussions
Assigning contacts to users?
2 Comments
JM
It all comes down to how you want to implement this territory management.
You can set security roles for the users and contact entries to enable or...Read more
How should I get Pro to my mobile device?
2 Comments
AD
If you are using Act! Pro then the only sensible option is to use the Handheld Contact addon as this offers a really effective solution. A 'subset' of your...Read more
How should I get Pro to my mobile device?
1 Comment
ES
Outlook can be enough. If you use exchange. If you do not use exchange look into a program called Handheldcontact.Read more
What applications does this tie to in order to maximimize use of other programs?
1 Comment
GG
I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration...Read more
ConnectWise PSA has no more discussions with answers
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