# Act! vs ConnectWise PSA Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Act! excels in **ease of use** , with many users highlighting its intuitive interface that helps them stay organized for daily tasks. One user mentioned, "It’s very easy to use and helps me stay organized for day-to-day tasks."
- **Users say** that ConnectWise PSA offers a robust **ticketing system** with extensive customization options. Reviewers appreciate the ability to set up boards and tickets tailored to their needs, making it a versatile tool for service desk operations.
- **According to verified reviews** , Act! stands out for its **quick implementation** process. Users have noted that the installation is fast and straightforward, which is a significant advantage for small businesses looking to get started quickly.
- **Reviewers mention** that ConnectWise PSA provides excellent **customer support** , with many users praising the responsiveness of the support team when issues arise. One user stated, "Customer support once we have an issue is great," indicating a reliable support experience.
- **G2 reviewers highlight** that Act! is particularly effective for **relationship management** , with users leveraging its features to manage sales pipelines and run automated marketing campaigns. A virtual assistant noted, "Act! is my hub for relationship management," showcasing its utility in maintaining comprehensive contact records.
- **Users report** that while ConnectWise PSA has a strong feature set, it may require more **customization effort** compared to Act!. Some users have found the setup process to be less intuitive, which could pose challenges for teams looking for a quick start.



| | Act! | ConnectWise PSA | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 514 | 582 | 
| **Largest Market Segment** | Small-Business (78.9% of reviews) | Small-Business (66.1% of reviews) | 
| **Entry Level Price** | $60.00 1 user/mo | No pricing available | 

---
## Top Pros & Cons

### Act!

Pros:
- Ease of Use (31 reviews)
- Customer Management (21 reviews)

Cons:
- Integration Issues (13 reviews)
- Missing Features (13 reviews)

### ConnectWise PSA

Pros:
- Ease of Use (36 reviews)
- Integration (21 reviews)

Cons:
- Learning Curve (24 reviews)
- Poor Customer Support (16 reviews)

---
## Ratings Comparison
| Rating | Act! | ConnectWise PSA | 
|---|---|---|
  | **Meets Requirements** | 8.2 (447 reviews) | 8.4 (489 reviews) | 
  | **Ease of Use** | 7.9 (452 reviews) | 7.4 (497 reviews) | 
  | **Ease of Setup** | 7.3 (244 reviews) | 6.6 (268 reviews) | 
  | **Ease of Admin** | 7.6 (199 reviews) | 7.4 (247 reviews) | 
  | **Quality of Support** | 7.6 (427 reviews) | 7.5 (456 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.5 (189 reviews) | 7.7 (243 reviews) | 
  | **Product Direction (% positive)** | 5.8 (451 reviews) | 7.2 (480 reviews) | 

---
## Pricing

### Act!

#### Entry-Level Pricing

Plan: Act! Advantage Ultimate

Price: $60.00 1 user/mo

Description: Includes everything in Professional, plus:

Key Features:
- Marketing Automation (includes 50,000 sends/mo)
- Online Customer Portal
- Custom Industry Tables

[Browse all 4 editions](https://www.g2.com/products/act/pricing)

#### Free Trial

Yes

### ConnectWise PSA

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Act!** | 6.8/10 | 353 |
| **ConnectWise PSA** | 7.3/10 | 169 |

#### Sales Force Automation

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Contact & Account Management** | 8.4 (305 reviews) ✓ Verified | 8.5 (137 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 7.9 (95 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 7.4 (233 reviews) ✓ Verified | 7.8 (125 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.1 (290 reviews) ✓ Verified | 8.3 (139 reviews) ✓ Verified | 
| **Territory & Quota Management** | 6.7 (163 reviews) ✓ Verified | 7.6 (101 reviews) ✓ Verified | 
| **Desktop Integration** | 7.5 (258 reviews) ✓ Verified | 8.3 (128 reviews) | 
| **Product & Price List Management** | 6.6 (163 reviews) ✓ Verified | 8.0 (114 reviews) ✓ Verified | 
| **Quote & Order Management** | 6.6 (169 reviews) ✓ Verified | 8.1 (114 reviews) ✓ Verified | 
| **Customer Contract Management** | 7.9 (236 reviews) | 8.4 (124 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Email Marketing** | 7.2 (214 reviews) ✓ Verified | 7.3 (85 reviews) ✓ Verified | 
| **Campaign Management** | 7.1 (187 reviews) ✓ Verified | 7.2 (88 reviews) ✓ Verified | 
| **Lead Management** | 7.7 (225 reviews) ✓ Verified | 7.4 (94 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 6.5 (82 reviews) ✓ Verified | 7.4 (76 reviews) ✓ Verified | 

#### Customer Support

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Case Management** | 7.4 (194 reviews) | 8.4 (127 reviews) | 
| **Customer Support Portal** | 7.0 (183 reviews) | 7.6 (125 reviews) ✓ Verified | 
| **Knowledge Base** | 7.6 (160 reviews) ✓ Verified | 7.7 (119 reviews) | 
| **Call Center Features** | 7.0 (172 reviews) | 7.5 (82 reviews) | 
| **Support Analytics** | 7.3 (75 reviews) | 7.9 (108 reviews) | 

#### Reporting & Analytics

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Reporting** | 7.3 (240 reviews) ✓ Verified | 7.5 (139 reviews) ✓ Verified | 
| **Dashboards** | 7.4 (231 reviews) ✓ Verified | 7.3 (137 reviews) ✓ Verified | 
| **Forecasting** | 6.7 (166 reviews) ✓ Verified | 7.5 (112 reviews) | 

#### Mobile & Social

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Mobile User Support** | 6.4 (153 reviews) ✓ Verified | 6.8 (95 reviews) ✓ Verified | 

#### Platform

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Customization** | 7.5 (158 reviews) ✓ Verified | 7.4 (81 reviews) | 
| **Workflow Capability** | 7.2 (136 reviews) ✓ Verified | 7.9 (86 reviews) | 
| **User, Role, and Access Management** | 7.7 (150 reviews) ✓ Verified | 8.2 (86 reviews) | 
| **Internationalization** | 6.9 (98 reviews) ✓ Verified | 7.6 (53 reviews) | 
| **Sandbox / Test Environments** | 6.2 (82 reviews) ✓ Verified | 7.3 (57 reviews) | 
| **Document & Content Mgmt.** | 7.2 (132 reviews) ✓ Verified | 7.0 (74 reviews) | 
| **Performance and Reliability** | 7.6 (160 reviews) ✓ Verified | 8.0 (83 reviews) | 
| **Output Document Generation** | 7.3 (131 reviews) ✓ Verified | 7.3 (77 reviews) | 

#### Integration

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Data Import & Export Tools** | 7.6 (157 reviews) ✓ Verified | 7.7 (79 reviews) | 
| **Integration APIs** | 6.6 (109 reviews) ✓ Verified | 8.0 (78 reviews) | 
| **Breadth of Partner Applications** | 6.9 (99 reviews) ✓ Verified | 8.5 (75 reviews) | 

#### Generative AI

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **AI Text Generation** | 5.0 (36 reviews) | Not enough data | 

#### Agentic AI - CRM

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Autonomous Task Execution** | 5.2 (11 reviews) | 6.1 (6 reviews) | 
| **Multi-step Planning** | 5.2 (11 reviews) | 5.3 (6 reviews) | 
| **Cross-system Integration** | 5.3 (11 reviews) | 6.1 (6 reviews) | 
| **Adaptive Learning** | 5.0 (11 reviews) | 5.3 (6 reviews) | 
| **Natural Language Interaction** | 4.8 (11 reviews) | 5.8 (6 reviews) | 
| **Proactive Assistance** | 5.0 (11 reviews) | 5.3 (6 reviews) | 
| **Decision Making** | 5.0 (11 reviews) | 6.4 (6 reviews) | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Act!** | 7.2/10 | 42 |
| **ConnectWise PSA** | N/A | N/A |

#### Email Marketing

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Building and Personalizing Emails** | 8.1 (32 reviews) ✓ Verified | Not enough data | 
| **Sending Outbound Emails** | 8.2 (32 reviews) ✓ Verified | Not enough data | 
| **Manage Email Deliverability** | 8.2 (29 reviews) ✓ Verified | Not enough data | 
| **Automated Email Responses** | 7.2 (27 reviews) ✓ Verified | Not enough data | 

#### Online Marketing

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Landing Pages and Forms** | 6.9 (30 reviews) ✓ Verified | Not enough data | 
| **Dynamic Content** | 7.1 (28 reviews) ✓ Verified | Not enough data | 
| **A/B Testing** | 6.7 (24 reviews) ✓ Verified | Not enough data | 
| **Mobile Optimized** | 6.8 (26 reviews) ✓ Verified | Not enough data | 
| **Search Tracking and Optimization** | 7.5 (25 reviews) | Not enough data | 

#### Lead Management

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Marketing Lead Database** | 7.8 (31 reviews) ✓ Verified | Not enough data | 
| **Data Quality Management** | 8.1 (29 reviews) ✓ Verified | Not enough data | 
| **Segmentation** | 7.9 (28 reviews) ✓ Verified | Not enough data | 
| **Lead Scoring and Grading** | 7.4 (27 reviews) ✓ Verified | Not enough data | 
| **Lead Nurturing** | 7.8 (27 reviews) ✓ Verified | Not enough data | 
| **Online Behavior Tracking** | 7.1 (26 reviews) ✓ Verified | Not enough data | 
| **Automated Alerts and Tasks** | 7.3 (25 reviews) ✓ Verified | Not enough data | 
| **CRM Lead Integration** | 7.2 (27 reviews) ✓ Verified | Not enough data | 

#### Campaign Management

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Program Management** | 6.9 (26 reviews) ✓ Verified | Not enough data | 
| **Event / Webinar Marketing** | 7.0 (25 reviews) ✓ Verified | Not enough data | 
| **Calendaring** | 8.3 (31 reviews) ✓ Verified | Not enough data | 
| **Budgeting** | 6.8 (25 reviews) | Not enough data | 

#### Social

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Social Listening** | 7.0 (27 reviews) | Not enough data | 
| **Social Sharing** | 6.7 (26 reviews) ✓ Verified | Not enough data | 
| **Social Campaigns** | 6.7 (27 reviews) ✓ Verified | Not enough data | 
| **Social Media Engagement** | 6.3 (26 reviews) | Not enough data | 
| **Social Media Advertising** | 6.5 (27 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Basic Reporting** | 7.6 (28 reviews) ✓ Verified | Not enough data | 
| **Web Analytics** | 6.9 (27 reviews) ✓ Verified | Not enough data | 
| **ROI Analytics** | 6.7 (26 reviews) ✓ Verified | Not enough data | 
| **Revenue Analytics** | 6.3 (28 reviews) ✓ Verified | Not enough data | 
| **SEO / Keyword Analytics** | 6.6 (26 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Customization ** | 8.2 (28 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 6.9 (26 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 7.6 (26 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 6.7 (23 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 6.1 (22 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 7.8 (26 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 6.8 (27 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Data Import & Export Tools** | 7.0 (33 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 7.0 (26 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 6.6 (24 reviews) ✓ Verified | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **ConnectWise PSA** | 9.5/10 | 9 |

#### Reports

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Reports Interface** | Not enough data | 9.2 (8 reviews) | 
| **Steps to Answer** | Not enough data | 9.5 (7 reviews) | 
| **Graphs and Charts** | Not enough data | 9.6 (8 reviews) | 
| **Score Cards** | Not enough data | 9.6 (8 reviews) | 
| **Dashboards** | Not enough data | 9.8 (9 reviews) | 

#### Self Service 

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Data Visualization

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **ConnectWise PSA** | 9.5/10 | 9 |

#### Reports

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Reports Interface** | Not enough data | 9.2 (8 reviews) | 
| **Steps to Answer** | Not enough data | 9.5 (7 reviews) | 
| **Graphs and Charts** | Not enough data | 9.6 (8 reviews) | 
| **Score Cards** | Not enough data | 9.6 (8 reviews) | 
| **Dashboards** | Not enough data | 9.8 (9 reviews) | 

#### Reports

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Share Reports** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Visualization

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Formats** | Not enough data | Not enough data | 

#### Data Updates

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Historical Snapshots** | Not enough data | Not enough data | 
| **Real-Time Updating** | Not enough data | Not enough data | 

#### Collaboration

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Sharing** | Not enough data | Not enough data | 
| **Co-Editing** | Not enough data | Not enough data | 
| **Devices** | Not enough data | Not enough data | 

#### Data Updates

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Historical Snapshots** | Not enough data | Not enough data | 
| **Real-Time Updating** | Not enough data | Not enough data | 
| **Email Reports** | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **ConnectWise PSA** | 7.3/10 | 264 |

#### Ticket and Case Management

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.6 (235 reviews) | 
| **Ticket response user experience** | Not enough data | 8.3 (231 reviews) | 
| **Workflow** | Not enough data | 8.3 (228 reviews) | 
| **Response Automation** | Not enough data | 8.4 (215 reviews) | 
| **SLA Management** | Not enough data | 8.1 (201 reviews) | 
| **Attachments/Screencasts** | Not enough data | 7.7 (217 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.3 (225 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.4 (167 reviews) | 

#### Generative AI

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.3 (9 reviews) | 
| **AI Text Summarization** | Not enough data | 6.1 (9 reviews) | 

#### Agentic AI - Help Desk

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 4.4 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 4.4 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 4.7 (6 reviews) | 

#### Communication Channels

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Customer Portal** | Not enough data | 7.6 (178 reviews) | 
| **Email to Case** | Not enough data | 8.5 (212 reviews) | 
| **Chat/Live Support** | Not enough data | 7.7 (137 reviews) | 
| **Social Integration** | Not enough data | 7.1 (109 reviews) | 
| **Voice** | Not enough data | 7.5 (77 reviews) | 

#### Platform

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Mobile User Support** | Not enough data | 6.5 (86 reviews) | 
| **Customization ** | Not enough data | 7.7 (96 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.4 (105 reviews) | 
| **Integration** | Not enough data | 7.8 (94 reviews) | 
| **Reporting** | Not enough data | 7.5 (195 reviews) | 
| **Dashboards** | Not enough data | 7.5 (203 reviews) | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **ConnectWise PSA** | 6.4/10 | 53 |

#### Customer Management

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Customer Profiles** | Not enough data | 7.3 (48 reviews) | 
| **Sales** | Not enough data | 6.9 (49 reviews) | 
| **Marketing** | Not enough data | 5.7 (44 reviews) | 
| **Client Portal** | Not enough data | 6.7 (51 reviews) | 

#### Project Management

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Project Planning** | Not enough data | 6.6 (49 reviews) | 
| **Project Tracking** | Not enough data | 6.6 (49 reviews) | 
| **Resource Definition** | Not enough data | 6.6 (48 reviews) | 
| **Resource Management** | Not enough data | 7.2 (50 reviews) | 

#### Accounting

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Revenue Recognition** | Not enough data | 6.7 (48 reviews) | 
| **Invoice Management** | Not enough data | 7.4 (50 reviews) | 
| **Payments** | Not enough data | 6.8 (47 reviews) | 
| **Project Accounting** | Not enough data | 6.6 (44 reviews) | 
| **Budget Tracking** | Not enough data | 6.5 (44 reviews) | 

#### Portfolio Management

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Portfolio Definition** | Not enough data | 6.1 (44 reviews) | 
| **Portfolio Performance** | Not enough data | 6.0 (43 reviews) | 
| **Risk** | Not enough data | 6.1 (43 reviews) | 
| **Portfolio Mix** | Not enough data | 6.2 (42 reviews) | 

#### Analytics

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Forecasting** | Not enough data | 6.0 (44 reviews) | 
| **Reporting** | Not enough data | 6.6 (49 reviews) | 
| **KPIs** | Not enough data | 6.1 (47 reviews) | 

#### Administration

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Standard Integrations** | Not enough data | 7.3 (50 reviews) | 
| **Workflow** | Not enough data | 7.5 (51 reviews) | 
| **Access Management** | Not enough data | 7.4 (47 reviews) | 

#### Platform

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **APIs** | Not enough data | 7.0 (45 reviews) | 
| **Internationalization** | Not enough data | 6.2 (42 reviews) | 
| **Performance and Reliability** | Not enough data | 6.9 (48 reviews) | 
| **Mobile** | Not enough data | 5.6 (47 reviews) | 
| **Offline Access** | Not enough data | 4.8 (43 reviews) | 

#### Generative AI

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **AI Text Generation** | Not enough data | 4.2 (28 reviews) | 
| **AI Text Summarization** | Not enough data | 4.3 (28 reviews) | 

#### Artificial Intelligence - Professional Services Automation

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **Smart task suggestions** | Not enough data | Not enough data | 
| **Automated workflows** | Not enough data | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **ConnectWise PSA** | 9.4/10 | 18 |

#### Generative AI

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | 9.4 (17 reviews) | 
| **Survey Deployment** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | 9.7 (17 reviews) | 
| **Device Responsiveness** | Not enough data | 9.6 (15 reviews) | 

#### Process Management

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | 9.5 (16 reviews) | 
| **Trigger Alerts** | Not enough data | 9.3 (16 reviews) | 
| **Real-Time Analysis** | Not enough data | 9.5 (16 reviews) | 
| **Real-Time Action** | Not enough data | 9.4 (16 reviews) | 

#### System Management

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Security** | Not enough data | 9.0 (13 reviews) | 
| **System Monitoring** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **ConnectWise PSA** | 6.3/10 | 12 |

#### Incident Management

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 7.6 (11 reviews) | 
| **Ticket Prioritization** | Not enough data | 7.3 (11 reviews) | 
| **Ticket Notifications** | Not enough data | 8.5 (11 reviews) | 
| **Knowledge Base** | Not enough data | 7.0 (11 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 6.4 (12 reviews) | 

#### Reporting

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Dashboards** | Not enough data | 7.3 (11 reviews) | 
| **Time Tracking** | Not enough data | 7.7 (11 reviews) | 
| **Surveys** | Not enough data | 6.5 (11 reviews) | 

#### Access & Usability

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Mobile** | Not enough data | 6.5 (10 reviews) | 
| **Self Service** | Not enough data | 7.8 (9 reviews) | 
| **Active Directory** | Not enough data | 6.7 (9 reviews) | 
| **Multi-Channel Access** | Not enough data | 6.7 (9 reviews) | 

#### Agentic AI - Service Desk

| Feature | Act! | ConnectWise PSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 4.2 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 6.1 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 5.0 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 4.7 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 4.2 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 4.4 (6 reviews) | 
| **Decision Making** | Not enough data | 4.7 (6 reviews) | 

---
## Categories
**Shared Categories (2):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [CRM Software](https://www.g2.com/categories/crm)


**Unique to ConnectWise PSA (6):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [Data Visualization Tools](https://www.g2.com/categories/data-visualization-tools), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Other IT Management Software](https://www.g2.com/categories/other-it-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Act! | ConnectWise PSA | 
|---|---|---|
| **Small-Business** | 78.9% | 66.1% | 
| **Mid-Market** | 16.8% | 28.1% | 
| **Enterprise** | 4.3% | 5.8% | 

### By Industry

#### Act!

- **Financial Services:** 9.1%
- **Marketing and Advertising:** 5.5%
- **Real Estate:** 5.3%
- **Construction:** 5.1%
- **Insurance:** 4.5%
- **Information Technology and Services:** 4.1%
- **Computer Software:** 3.7%
- **Non-Profit Organization Management:** 2.2%
- **Wholesale:** 2.0%
- **Health, Wellness and Fitness:** 2.0%
- **Other:** 56.6%

#### ConnectWise PSA

- **Information Technology and Services:** 60.5%
- **Computer & Network Security:** 8.3%
- **Computer Networking:** 5.1%
- **Computer Software:** 4.0%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.2%
- **Accounting:** 2.0%
- **Consulting:** 1.1%
- **Non-Profit Organization Management:** 0.9%
- **Computer Hardware:** 0.7%
- **Other:** 12.1%

---
## Alternatives

### Alternatives to Act!

- [GreenRope](https://www.g2.com/products/greenrope/reviews) — 4.3/5 stars (225 reviews)
- [Keap](https://www.g2.com/products/thryv-keap/reviews) — 3.9/5 stars (28 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25835 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13848 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3074 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2932 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1619 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1433 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1000 reviews)

### Alternatives to ConnectWise PSA

- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.2/5 stars (613 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (552 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25835 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13848 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (673 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1879 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6983 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1619 reviews)

---
## Top Discussions

### Act!

- Title: [How should I get Pro to my mobile device?](https://www.g2.com/discussions/how-should-i-get-pro-to-my-mobile-device-7d03ea84-6ea4-471b-adcc-5dfbdbb1de17) — 2 comments, 1 upvote
  > **Top comment:** "If you are using Act! Pro then the only sensible option is to use the Handheld Contact addon as this offers a really effective solution. A 'subset' of your..."
- Title: [Assigning contacts to users?](https://www.g2.com/discussions/assigning-contacts-to-users) — 2 comments, 1 upvote
  > **Top comment:** "It all comes down to how you want to implement this territory management. 

You can set security roles for the users and contact entries to enable or..."
- Title: [Will it integrate with my ERP?](https://www.g2.com/discussions/will-it-integrate-with-my-erp) — 1 comment, 1 upvote
  > **Top comment:** "Act! CRM can integrate with your ERP (enterprise resource planning) system, depending on which ERP system you are using."
- Title: [How do I hire an office assistant who is trained to use Act!, without having to train them?](https://www.g2.com/discussions/how-do-i-hire-an-office-assistant-who-is-trained-to-use-act-without-having-to-train-them) — 1 comment, 1 upvote
  > **Top comment:** "Hi, we are a partner of Act! in the Philippines.

We can assist you in setting up your AMA and other things in Act!.

You might want to send me an email..."
- Title: [Pay but no play](https://www.g2.com/discussions/33997-pay-but-no-play) — 1 comment, 1 upvote
  > **Top comment:** "Call their technical support. They really are attentive!"

### ConnectWise PSA

- Title: [What is BrightGuage used for?](https://www.g2.com/discussions/what-is-brightguage-used-for) — 1 comment
  > **Top comment:** "to create dashboards, reports, and track goals using data from various applications and services"
- Title: [What applications does this tie to in order to maximimize use of other programs?](https://www.g2.com/discussions/what-applications-does-this-tie-to-in-order-to-maximimize-use-of-other-programs) — 1 comment, 1 upvote
  > **Top comment:** "I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/act-vs-connectwise-psa)