Compare Act! and BenchmarkONE 
Featured Products
At a Glance
Market Segments
Small-Business (78.8% of reviews)
Small-Business (79.5% of reviews)
Entry-Level Pricing
$60.00 1 user/mo
$0.00
Act!
Star Rating
(512)3.9 out of 5
Market Segments
Small-Business (78.8% of reviews)
Pros & Cons
Entry-Level Pricing
$60.00 1 user/mo
Free Trial is available
Browse all 4 pricing plansBenchmarkONE
Star Rating
(187)4.5 out of 5
Market Segments
Small-Business (79.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Act! excels in user-friendliness, with many users appreciating its intuitive design and easy navigation. Recent feedback highlights how the platform enhances work efficiency, making daily operations more organized and straightforward.
- Users say BenchmarkONE stands out for its comprehensive features that cater to both email marketing and CRM needs. Reviewers have noted its effectiveness in nurturing leads and managing customer relationships, which they find invaluable for their businesses.
- According to verified reviews, Act! has a significant edge in the number of reviews, indicating a broader user base and more diverse feedback. This volume suggests that users have had varied experiences, which can provide a more rounded perspective on the software's capabilities.
- Reviewers mention that BenchmarkONE offers superior support and ease of setup, with many users praising its quick implementation and helpful customer service. This aspect is particularly beneficial for small businesses looking to get started without extensive technical hurdles.
- G2 reviewers highlight that while Act! has a solid feature set, it sometimes struggles with specific workflow needs, leading to configuration challenges. Users have pointed out that while the software is easy to use, it may not always align perfectly with their unique business processes.
- Users appreciate BenchmarkONE's value for money, especially since it offers a free entry-level option. This affordability, combined with its robust features, makes it an attractive choice for small businesses looking to maximize their marketing and CRM efforts without breaking the bank.
Pricing
Entry-Level Pricing
Act!
Act! Advantage Ultimate
$60.00
1 user/mo
Includes everything in Professional, plus:
- Marketing Automation (includes 50,000 sends/mo)
- Online Customer Portal
- Custom Industry Tables
BenchmarkONE
Free Forever
$0.00
Unlimited Users, 250 Contacts, 500 Emails per month
- Contact Management
- Email Marketing
- Marketing Automation
Free Trial
Act!
Free Trial is available
BenchmarkONE
Free Trial is available
Ratings
Meets Requirements
8.2
445
8.5
157
Ease of Use
7.9
450
8.7
158
Ease of Setup
7.3
242
8.6
103
Ease of Admin
7.6
200
9.0
105
Quality of Support
7.6
426
9.2
155
Has the product been a good partner in doing business?
7.5
190
9.3
105
Product Direction (% positive)
5.8
450
8.8
154
Features by Category
Sales Force Automation
8.4
305
|
Verified
9.2
28
|
Verified
Feature Not Available
Feature Not Available
7.4
233
|
Verified
8.8
26
|
Verified
8.1
290
|
Verified
8.5
25
|
Verified
6.7
165
|
Verified
9.0
7
7.5
260
|
Verified
9.0
8
6.6
165
|
Verified
9.3
5
6.7
171
|
Verified
8.7
5
7.9
238
9.2
6
Marketing Automation
7.2
215
|
Verified
9.1
28
|
Verified
7.1
189
|
Verified
8.9
27
|
Verified
7.7
227
|
Verified
8.7
24
|
Verified
6.5
84
|
Verified
8.0
18
|
Verified
Customer Support
7.4
195
8.6
7
7.0
185
9.4
8
7.6
162
|
Verified
8.8
8
7.0
174
9.2
6
7.3
77
9.4
6
Reporting & Analytics
7.3
242
|
Verified
8.1
24
|
Verified
7.4
233
|
Verified
8.6
28
|
Verified
6.7
168
|
Verified
8.2
15
|
Verified
Mobile & Social
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
6.5
155
|
Verified
8.7
5
Platform
7.6
158
|
Verified
8.8
14
|
Verified
7.2
137
|
Verified
8.3
14
|
Verified
7.7
151
|
Verified
8.0
5
6.9
99
|
Verified
Not enough data
6.3
83
|
Verified
Not enough data
7.2
133
|
Verified
Feature Not Available
7.6
158
|
Verified
9.0
15
|
Verified
7.3
132
|
Verified
Not enough data
Integration
7.6
158
|
Verified
9.2
15
|
Verified
6.7
110
|
Verified
9.3
5
|
Verified
6.9
99
|
Verified
Not enough data
Generative AI
5.3
38
Not enough data
Agentic AI - CRM
5.9
13
Not enough data
5.9
13
Not enough data
5.9
13
Not enough data
5.8
13
Not enough data
5.6
13
Not enough data
5.8
13
Not enough data
5.8
13
Not enough data
Email Marketing
8.1
33
|
Verified
9.1
60
|
Verified
8.2
33
|
Verified
9.0
59
|
Verified
8.2
30
|
Verified
8.7
58
|
Verified
7.3
28
|
Verified
9.3
54
|
Verified
Online Marketing
7.0
31
|
Verified
8.3
42
|
Verified
7.2
29
|
Verified
9.0
16
6.7
25
|
Verified
8.6
7
6.9
27
|
Verified
8.1
43
|
Verified
7.6
26
8.3
11
Lead Management
7.9
32
|
Verified
9.0
53
|
Verified
8.2
30
|
Verified
8.8
51
|
Verified
8.0
29
|
Verified
9.1
52
|
Verified
7.5
28
|
Verified
9.0
53
|
Verified
7.9
28
|
Verified
9.0
52
|
Verified
7.1
27
|
Verified
8.7
45
|
Verified
7.4
26
|
Verified
8.9
49
|
Verified
7.2
28
|
Verified
8.8
44
|
Verified
Campaign Management
7.0
27
|
Verified
9.2
16
7.1
26
|
Verified
8.8
28
|
Verified
8.4
31
|
Verified
8.3
7
6.9
26
7.4
7
Social
7.1
28
7.4
9
6.8
27
|
Verified
8.9
9
6.8
28
|
Verified
8.0
9
6.4
27
7.8
9
6.6
28
|
Verified
7.9
8
Reporting & Analytics
7.7
29
|
Verified
8.0
53
|
Verified
7.0
28
|
Verified
7.7
40
|
Verified
6.9
27
|
Verified
7.3
29
|
Verified
6.4
29
|
Verified
7.2
29
|
Verified
6.7
27
|
Verified
6.3
10
Platform
8.2
29
|
Verified
8.2
29
|
Verified
7.0
27
|
Verified
8.5
27
|
Verified
7.7
27
|
Verified
9.4
8
6.8
24
|
Verified
Not enough data
6.2
23
|
Verified
Not enough data
7.8
26
|
Verified
9.1
34
|
Verified
6.9
28
|
Verified
8.8
7
Agentic AI - Marketing Automation
7.3
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
Integration
7.0
34
|
Verified
8.4
33
|
Verified
7.1
27
|
Verified
8.0
19
|
Verified
6.7
25
|
Verified
8.0
10
|
Verified
Categories
Categories
Shared Categories
Act! and BenchmarkONE are categorized as Marketing Automation and CRM
Unique Categories
Act! has no unique categories
BenchmarkONE has no unique categories
Reviews
Reviewers' Company Size
Act!
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
BenchmarkONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
9.0%
Marketing and Advertising
5.5%
Real Estate
5.3%
Construction
5.1%
Insurance
4.5%
Other
70.7%
Marketing and Advertising
18.8%
Computer Software
8.0%
Information Technology and Services
6.8%
Management Consulting
5.7%
Health, Wellness and Fitness
4.5%
Other
56.3%
Alternatives
Discussions
How should I get Pro to my mobile device?
2 Comments
AD
If you are using Act! Pro then the only sensible option is to use the Handheld Contact addon as this offers a really effective solution. A 'subset' of your...Read more
Assigning contacts to users?
2 Comments
JM
It all comes down to how you want to implement this territory management.
You can set security roles for the users and contact entries to enable or...Read more
Will it integrate with my ERP?
1 Comment
IM
Act! CRM can integrate with your ERP (enterprise resource planning) system, depending on which ERP system you are using.Read more
BenchmarkONE has no discussions with answers
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