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At a Glance
Market Segments
Small-Business (78.9% of reviews)
Small-Business (77.5% of reviews)
Entry-Level Pricing
$30.00 1 user/mo
$0 per month
Act!
Star Rating
(504)3.9 out of 5
Market Segments
Small-Business (78.9% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 user/mo
Free Trial is available
Browse all 4 pricing plansAgile CRM
Star Rating
(355)4.0 out of 5
Market Segments
Small-Business (77.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0 per month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Act! excels in Contact & Account Management with a score of 8.4, while Agile CRM trails behind at 7.7. Reviewers mention that Act! provides a more comprehensive view of customer interactions, which is crucial for small businesses.
- Reviewers mention that Agile CRM offers a more affordable entry-level price at $0 per month, making it an attractive option for startups and small businesses. In contrast, Act! starts at $30.00, which some users feel is a barrier to entry.
- Users on G2 highlight that Agile CRM has a better Quality of Support rating at 8.0 compared to Act!'s 7.5. Reviewers say that Agile CRM's support team is more responsive and helpful, which is vital for businesses needing quick assistance.
- Reviewers mention that Act! shines in Email Marketing with a higher score of 8.2 for managing email deliverability, while Agile CRM scores only 6.7. Users report that Act! provides better tools for ensuring emails reach their intended recipients.
- G2 users report that Agile CRM has superior Mobile User Support with a score of 7.8, compared to Act!'s 6.4. Users say that Agile CRM's mobile app is more user-friendly and functional, which is essential for on-the-go access.
- Users say that Act! has a more robust Lead Management feature set, particularly in Data Quality Management with a score of 8.2, while Agile CRM scores 7.5. Reviewers mention that Act! helps maintain cleaner data, which is crucial for effective marketing and sales strategies.
Pricing
Entry-Level Pricing
Act!
Act! Advantage Standard
$30.00
1 user/mo
- Full-featured CRM & Mobile App
- Email Marketing (includes 2,500 sends/mo)
- Office 365 & Gmail Integration
Agile CRM
Free
$0
per month
For 10 Users
- 1000 Contacts & Companies
- Custom Data Fields
- Lead Scoring
Free Trial
Act!
Free Trial is available
Agile CRM
Free Trial is available
Ratings
Meets Requirements
8.2
439
8.1
314
Ease of Use
7.9
444
8.1
313
Ease of Setup
7.4
236
7.8
167
Ease of Admin
7.6
198
8.1
162
Quality of Support
7.6
420
7.9
307
Has the product been a good partner in doing business?
7.5
188
8.0
161
Product Direction (% positive)
5.8
444
7.6
310
Features by Category
Sales Force Automation
8.5
301
|
Verified
7.8
32
|
Verified
Feature Not Available
7.5
28
7.4
235
|
Verified
7.4
31
|
Verified
8.1
290
|
Verified
7.6
33
|
Verified
6.7
167
|
Verified
7.1
29
|
Verified
7.6
261
|
Verified
7.1
28
|
Verified
6.7
167
|
Verified
7.4
29
|
Verified
6.7
172
|
Verified
7.0
27
|
Verified
7.9
240
7.5
29
|
Verified
Marketing Automation
7.2
216
|
Verified
7.0
32
|
Verified
7.1
191
|
Verified
7.7
30
|
Verified
7.7
228
|
Verified
7.1
33
|
Verified
6.6
86
|
Verified
6.6
31
|
Verified
Customer Support
7.4
197
6.9
31
|
Verified
7.1
187
6.5
32
|
Verified
7.6
162
|
Verified
6.5
32
|
Verified
7.0
176
6.2
31
|
Verified
7.4
79
6.9
30
|
Verified
Reporting & Analytics
7.3
244
|
Verified
7.1
29
|
Verified
7.4
235
|
Verified
7.0
32
|
Verified
6.8
170
|
Verified
6.8
28
|
Verified
Mobile & Social
Feature Not Available
7.8
25
|
Verified
Feature Not Available
8.4
24
|
Verified
6.5
157
|
Verified
7.8
24
|
Verified
Platform
7.5
156
|
Verified
7.4
11
|
Verified
7.2
137
|
Verified
7.5
10
|
Verified
7.6
149
|
Verified
7.5
12
|
Verified
6.9
99
|
Verified
8.1
7
|
Verified
6.3
83
|
Verified
8.1
9
|
Verified
7.2
131
|
Verified
7.8
10
|
Verified
7.6
158
|
Verified
6.9
12
|
Verified
7.3
132
|
Verified
8.1
8
|
Verified
Integration
7.6
158
|
Verified
8.0
11
|
Verified
6.7
110
|
Verified
7.3
11
|
Verified
6.9
99
|
Verified
7.8
10
|
Verified
Generative AI
5.5
39
Not enough data
Agentic AI - CRM
6.4
15
Not enough data
6.4
15
Not enough data
6.4
15
Not enough data
6.3
15
Not enough data
6.2
15
Not enough data
6.3
15
Not enough data
6.3
15
Not enough data
Email Marketing
8.1
33
|
Verified
7.4
21
|
Verified
8.2
33
|
Verified
7.1
21
|
Verified
8.2
30
|
Verified
6.7
21
|
Verified
7.3
28
|
Verified
7.5
21
|
Verified
Online Marketing
7.0
31
|
Verified
7.5
20
|
Verified
7.2
29
|
Verified
8.0
19
|
Verified
6.7
25
|
Verified
7.8
17
|
Verified
6.9
27
|
Verified
7.5
18
|
Verified
7.6
26
7.7
17
|
Verified
Lead Management
7.9
32
|
Verified
7.9
21
|
Verified
8.2
30
|
Verified
7.5
20
|
Verified
8.0
29
|
Verified
7.2
19
|
Verified
7.5
28
|
Verified
7.8
20
|
Verified
7.9
28
|
Verified
7.1
21
|
Verified
7.1
27
|
Verified
7.4
20
|
Verified
7.4
26
|
Verified
8.1
20
|
Verified
7.2
28
|
Verified
7.9
20
|
Verified
Campaign Management
7.0
27
|
Verified
7.9
21
|
Verified
7.1
26
|
Verified
8.2
19
|
Verified
8.4
31
|
Verified
8.3
19
|
Verified
6.9
26
8.5
18
Social
7.1
28
8.0
17
|
Verified
6.8
27
|
Verified
8.4
17
|
Verified
6.8
28
|
Verified
8.8
17
|
Verified
6.4
27
8.4
17
|
Verified
6.6
28
|
Verified
8.0
17
|
Verified
Reporting & Analytics
7.7
29
|
Verified
8.6
20
|
Verified
7.0
28
|
Verified
8.9
19
|
Verified
6.9
27
|
Verified
7.7
18
|
Verified
6.4
29
|
Verified
8.7
19
|
Verified
6.7
27
|
Verified
8.0
18
|
Verified
Platform
8.2
29
|
Verified
8.0
5
|
Verified
7.0
27
|
Verified
8.3
5
|
Verified
7.7
27
|
Verified
8.0
5
|
Verified
6.8
24
|
Verified
7.7
5
|
Verified
6.2
23
|
Verified
7.3
5
|
Verified
7.8
26
|
Verified
8.3
5
|
Verified
6.9
28
|
Verified
7.7
5
|
Verified
Agentic AI - Marketing Automation
7.3
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
Integration
7.0
34
|
Verified
7.7
5
|
Verified
7.1
27
|
Verified
8.3
5
|
Verified
6.7
25
|
Verified
8.0
5
|
Verified
Ticket and Case Management
Not enough data
9.0
10
|
Verified
Not enough data
9.0
10
|
Verified
Not enough data
9.0
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
8.5
10
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.2
10
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
8.0
10
|
Verified
Not enough data
7.5
10
|
Verified
Not enough data
7.8
9
|
Verified
Platform
Not enough data
6.3
5
Not enough data
7.8
6
|
Verified
Not enough data
8.0
5
|
Verified
Not enough data
8.0
5
|
Verified
Not enough data
7.2
6
|
Verified
Not enough data
8.9
6
|
Verified
Design and Customization
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Vulnerability Scanner
Not enough data
Not enough data
Not enough data
Not enough data
Page Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Page Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Landing Page Builders
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.0
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
8.6
6
Internal Use
Not enough data
7.8
6
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
9.2
8
Not enough data
8.3
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
8.3
7
|
Verified
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
7.2
18
Not enough data
6.8
18
Not enough data
7.5
17
Customizations
Not enough data
6.8
17
Not enough data
7.4
17
Not enough data
7.8
17
Not enough data
7.1
16
Not enough data
6.9
17
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Act! and Agile CRM are categorized as Marketing Automation and CRM
Unique Categories
Act! has no unique categories
Agile CRM is categorized as Landing Page Builders, Pop-Up Builder, Email Tracking, Help Desk, Live Chat, and Online Form Builder
Reviews
Reviewers' Company Size
Act!
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Agile CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
9.1%
Marketing and Advertising
5.6%
Real Estate
5.4%
Construction
4.9%
Insurance
4.5%
Other
70.5%
Marketing and Advertising
14.9%
Information Technology and Services
13.2%
Computer Software
6.9%
Financial Services
4.6%
Internet
4.3%
Other
56.0%
Alternatives
Discussions
Assigning contacts to users?
2 Comments
JM
It all comes down to how you want to implement this territory management.
You can set security roles for the users and contact entries to enable or...Read more
How should I get Pro to my mobile device?
2 Comments
AD
If you are using Act! Pro then the only sensible option is to use the Handheld Contact addon as this offers a really effective solution. A 'subset' of your...Read more
How should I get Pro to my mobile device?
1 Comment
ES
Outlook can be enough. If you use exchange. If you do not use exchange look into a program called Handheldcontact.Read more
Any power users who are making Agile deliver ?
1 Comment
JJ
I used to find it great, but we are moving away to One Page CRM for managing prospects and leads, and Woodpecker for cold email.
Could you use tags to...Read more
Why are you tear down their state-of-the-art product?
1 Comment
AM
They keep pushing their new product, and AgileCRM is not being maintained. Campaigns are not working and no one is fixing it. We are looking to switch.Read more
What is Agile CRM used for?
1 Comment
B
Agile CRM is a type of customer relationship management software that aims to improve and simplify different areas of managing and interacting with...Read more
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