Compare Acquire and LivePerson 
Featured Products
At a Glance
Market Segments
Small-Business (54.8% of reviews)
Mid-Market (43.3% of reviews)
Entry-Level Pricing
Contact Us
Contact Us
Acquire
Star Rating
(43)4.2 out of 5
Market Segments
Small-Business (54.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansLivePerson
Star Rating
(207)4.3 out of 5
Market Segments
Mid-Market (43.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LivePerson excels in providing a robust AI support system that enhances customer engagement across various communication channels. Users appreciate how it automates interactions, making conversations more efficient and tailored to customer needs.
- Users say that Acquire is particularly beneficial for small businesses, offering a smooth interface that allows for easy data transfer in chats. This feature, along with good API support, makes it convenient for users to enhance their customer experience.
- Reviewers mention that LivePerson's ability to track useful data and metrics is a significant advantage, helping businesses monitor their progress towards KPIs. This level of insight is often highlighted as a key feature that supports effective decision-making.
- According to verified reviews, Acquire shines in its customization options, with users noting the ability to import images and graphics to improve communication with customers. This flexibility is particularly appealing for businesses looking to create a more engaging customer interaction.
- G2 reviewers highlight that while LivePerson has a higher overall satisfaction score, both platforms receive similar ratings for ease of use. Users find both products intuitive, but LivePerson's additional features may provide a more comprehensive experience for larger organizations.
- Users report that while LivePerson has a larger market presence and more reviews, Acquire's focus on small business needs allows it to cater effectively to that segment, making it a strong contender for companies looking for straightforward solutions without the complexity of larger platforms.
Pricing
Entry-Level Pricing
Acquire
Starter
Contact Us
For companies just starting their digital engagement journey or those with very simple existing workflows
- Out-of-the-box Features
- Pre-built Integrations
- Acquire Academy
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Free Trial
Acquire
No trial information availableLivePerson
No trial information availableRatings
Meets Requirements
8.9
35
8.5
167
Ease of Use
8.4
35
8.4
169
Ease of Setup
8.7
27
8.0
95
Ease of Admin
8.7
27
8.1
79
Quality of Support
8.4
35
8.3
165
Has the product been a good partner in doing business?
8.9
27
8.0
81
Product Direction (% positive)
8.2
33
5.6
163
Features by Category
Ticket and Case Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
8.2
16
|
Verified
7.6
31
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.1
55
Not enough data
8.1
58
Not enough data
8.3
59
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.6
55
Not enough data
8.7
23
Not enough data
8.1
56
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.7
5
Not enough data
8.7
5
Responses
Not enough data
8.6
14
Not enough data
8.6
14
Not enough data
8.7
17
Not enough data
8.6
13
Feature Not Available
8.7
10
Platform
Not enough data
9.2
15
Not enough data
9.0
13
Not enough data
8.7
15
Not enough data
8.0
15
Feature Not Available
8.6
12
Not enough data
9.0
12
Not enough data
8.6
12
Generative AI
Not enough data
8.5
9
Not enough data
8.9
9
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
6
6.9
19
7.7
5
8.2
19
6.7
5
8.2
16
Feature Not Available
8.5
19
Support Automation
Not enough data
8.0
18
Not enough data
8.1
19
8.1
6
8.7
20
8.0
5
8.0
20
Generative AI
Not enough data
8.3
10
Not enough data
8.7
10
Customer Support
Not enough data
8.6
11
Not enough data
8.9
9
Not enough data
8.6
11
Automation
Not enough data
9.2
10
Not enough data
8.6
11
Not enough data
8.5
11
Artificial Intelligence
Not enough data
8.3
12
Not enough data
8.8
11
Not enough data
8.8
12
Generative AI
Not enough data
9.0
8
Not enough data
9.2
8
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.6
9
Not enough data
8.0
9
Not enough data
7.8
9
Communication
9.2
23
|
Verified
9.0
36
|
Verified
8.7
23
|
Verified
8.8
34
|
Verified
8.5
9
|
Verified
7.2
19
8.7
15
|
Verified
8.6
28
|
Verified
8.7
9
|
Verified
8.4
15
|
Verified
Internal Use
8.2
16
|
Verified
7.6
31
|
Verified
9.2
20
|
Verified
7.9
26
|
Verified
8.6
14
8.4
22
|
Verified
8.6
12
|
Verified
7.7
27
|
Verified
8.7
15
|
Verified
8.8
23
|
Verified
8.1
15
|
Verified
7.5
29
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.3
16
Not enough data
8.0
9
Feature Not Available
7.5
8
Not enough data
8.2
11
Feature Not Available
7.8
12
Self-Service Platform
Not enough data
7.9
12
Not enough data
8.2
12
Not enough data
8.3
12
Not enough data
8.3
9
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.0(won by default)
5
Not enough data
7.7(won by default)
5
Process
Not enough data
7.7(won by default)
5
Not enough data
7.6(won by default)
7
Not enough data
7.5(won by default)
6
Channels
Not enough data
7.4(won by default)
7
Not enough data
8.1(won by default)
8
Not enough data
8.1(won by default)
6
Not enough data
7.8(won by default)
6
Not enough data
8.1(won by default)
6
Insight
Not enough data
8.1(won by default)
6
Not enough data
7.6(won by default)
7
Not enough data
7.9(won by default)
7
Not enough data
8.1(won by default)
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.2
6
Customer Interaction Automation - AI Customer Support Agents
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.8
8
Automation
Not enough data
9.3
10
Not enough data
9.2
6
Not enough data
9.2
6
Autonomy
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Acquire and LivePerson are categorized as Digital Customer Service Platforms, Conversational Support, Chatbots, Live Chat, and Customer Self-Service
Unique Categories
LivePerson is categorized as AI Agents For Business Operations, Conversational Commerce Platforms, AI IT Agents, AI SDRs, AI Customer Support Agents, Customer Service Automation, Conversation Intelligence, Conversational Marketing, Bot Platforms, Social Customer Service, SAP Store, and AI Voice Assistants
Reviews
Reviewers' Company Size
Acquire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.7%
Information Technology and Services
9.5%
Banking
7.1%
Marketing and Advertising
7.1%
Hospital & Health Care
7.1%
Other
52.4%
Internet
14.9%
Retail
14.4%
Telecommunications
7.7%
Information Technology and Services
5.5%
Computer Software
4.4%
Other
53.0%
Alternatives
Discussions
Acquire has no discussions with answers
how to use canned responses in LIveEngage if the hot keys combination is not working
2 Comments
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
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