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Acqueon
Acqueon
(73)
4.2 out of 5
Acqueon
By Acqueon Technologies Inc.
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Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform
(586)
4.1 out of 5
Five9 Intelligent Cloud Contact Center Platform
By Five9
Get a quote
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At a Glance
Acqueon
Acqueon
Star Rating
(73)4.2 out of 5
Market Segments
Enterprise (58.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Acqueon
Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform
Star Rating
(586)4.1 out of 5
Market Segments
Mid-Market (56.8% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center Platform
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that the Five9 Intelligent Cloud Contact Center Platform excels in call compliance, receiving high praise for its robust features that help ensure adherence to regulations. Users appreciate the platform's ability to monitor trends and extract valuable information from interactions, enhancing quality control processes.
  • Users say that Acqueon shines in implementation support, with many highlighting the professionalism and efficiency of the PM and Implementation Team. Reviewers noted that the team managed the implementation process smoothly, ensuring a successful Go-Live experience.
  • According to verified reviews, Five9 is recognized for its user-friendly interface, making it easy for agents to learn and navigate. Users find it convenient for transferring clients to customer care teams, which streamlines daily operations and improves customer communication.
  • Reviewers mention that Acqueon has a strong focus on customer support, with many users rating the quality of support highly. This aspect is crucial for businesses that rely on timely assistance to resolve issues and maintain operational efficiency.
  • G2 reviewers highlight that Five9's intelligent call routing and CRM integrations significantly enhance customer interactions by connecting them quickly to the right agents. This feature is particularly beneficial for improving customer satisfaction and reducing wait times.
  • Users report that while Acqueon performs well in certain areas, it faces challenges in ease of use compared to Five9. Some users have noted that the platform can be less intuitive, which may impact the overall user experience for new agents.
Pricing
Entry-Level Pricing
Acqueon
No pricing available
Five9 Intelligent Cloud Contact Center Platform
No pricing available
Free Trial
Acqueon
No trial information available
Five9 Intelligent Cloud Contact Center Platform
No trial information available
Ratings
Meets Requirements
8.2
54
8.4
485
Ease of Use
8.0
57
8.4
494
Ease of Setup
7.6
52
8.0
352
Ease of Admin
8.1
51
8.0
298
Quality of Support
8.7
52
8.3
467
Has the product been a good partner in doing business?
8.7
50
8.6
296
Product Direction (% positive)
8.5
56
7.5
481
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
Not enough data
Not enough data
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
6.9
8
Not enough data
7.9
58
Not enough data
9.2
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.5
9
Auto DialerHide 14 FeaturesShow 14 Features
8.0
46
7.1
164
Dialing Options
8.4
37
8.9
145
|
Verified
8.3
31
8.8
139
|
Verified
Not enough data
6.5
8
Agent Tools
7.0
18
8.8
123
|
Verified
8.2
32
8.7
135
|
Verified
8.6
17
8.9
147
|
Verified
Automation
7.4
26
8.3
127
|
Verified
8.3
23
8.8
125
|
Verified
8.1
23
8.4
119
|
Verified
Agentic AI - Auto Dialer
Not enough data
5.6
9
Not enough data
5.9
9
AI Capabilities - Auto Dialer
Not enough data
4.2
6
Not enough data
3.9
6
Not enough data
3.9
6
Contact Center Knowledge BaseHide 21 FeaturesShow 21 Features
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Customer Communications ManagementHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
Not enough data
8.1
60
Quality Assurance
Not enough data
8.5
51
Not enough data
8.4
50
Not enough data
8.4
52
Engagement
Not enough data
8.4
49
Not enough data
8.3
55
Not enough data
8.4
50
Performance
Not enough data
8.7
54
Not enough data
8.9
51
Generative AI
Not enough data
6.1
11
Not enough data
6.4
11
Contact CenterHide 23 FeaturesShow 23 Features
Not enough data
8.0
301
Channels
Not enough data
8.9
224
|
Verified
Not enough data
7.5
171
|
Verified
Not enough data
7.8
167
|
Verified
Not enough data
7.4
162
|
Verified
Not enough data
7.5
171
|
Verified
Generative AI
Not enough data
6.2
58
Functions
Not enough data
8.8
254
|
Verified
Not enough data
8.8
255
|
Verified
Not enough data
8.7
230
|
Verified
Not enough data
8.1
163
|
Verified
Not enough data
8.7
193
|
Verified
Not enough data
8.8
213
|
Verified
Not enough data
8.8
209
|
Verified
Not enough data
8.6
190
|
Verified
Agentic AI - Contact Center
Not enough data
6.2
33
Not enough data
7.3
36
Not enough data
Feature Not Available
Not enough data
6.7
34
Administrative
Not enough data
8.2
229
|
Verified
Not enough data
8.7
247
|
Verified
Not enough data
8.3
261
|
Verified
Not enough data
8.7
201
|
Verified
Not enough data
8.3
172
|
Verified
Call ComplianceHide 10 FeaturesShow 10 Features
8.3
10
8.6
73
Compliance
8.8
10
8.8
59
8.1
9
8.8
62
7.5
6
8.5
57
Management
8.3
7
8.6
56
8.6
7
8.5
59
8.5
10
8.6
60
8.1
6
8.5
60
Integration
8.7
9
8.8
61
Not enough data
8.5
60
Not enough data
8.5
57
ServiceNow Store AppsHide 6 FeaturesShow 6 Features
Not enough data
9.6
8
ServiceNow Apps
Not enough data
9.0
7
Not enough data
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
ChatbotsHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center WorkforceHide 10 FeaturesShow 10 Features
Not enough data
8.1
61
Workforce Management
Not enough data
8.5
50
|
Verified
Not enough data
8.7
52
|
Verified
Not enough data
8.3
51
|
Verified
Not enough data
8.2
50
|
Verified
Not enough data
6.7
47
Administration
Not enough data
8.0
50
|
Verified
Not enough data
8.1
54
|
Verified
Not enough data
8.1
55
|
Verified
Not enough data
8.2
48
|
Verified
Not enough data
8.3
46
|
Verified
Conversational SupportHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Proactive NotificationHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)Hide 16 FeaturesShow 16 Features
7.3
9
8.0
106
Platform
6.3
5
7.7
92
5.3
5
6.8
87
7.1
7
8.3
96
7.1
8
8.7
100
8.3
7
8.7
98
7.1
7
8.5
96
7.5
8
8.9
100
Generative AI
Not enough data
6.1
29
Workforce Management
7.1
7
8.9
93
8.9
6
8.9
93
Call Center Infrastructure (CCI)
Not enough data
6.4
12
Not enough data
8.3
12
Not enough data
7.1
12
Not enough data
6.3
12
Administrative
6.7
8
9.0
96
8.7
9
8.7
100
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
8.0
31
Customer Support
Not enough data
8.1
31
Not enough data
8.2
31
Not enough data
7.8
31
Automation
Not enough data
7.7
30
Not enough data
8.4
30
Not enough data
8.1
29
Artificial Intelligence
Not enough data
Feature Not Available
Not enough data
7.8
29
Not enough data
7.5
29
Live ChatHide 14 FeaturesShow 14 Features
Not enough data
7.7
72
Generative AI
Not enough data
5.2
14
Not enough data
6.6
15
Not enough data
5.4
14
Communication
Not enough data
8.8
56
Not enough data
8.9
57
Not enough data
8.1
50
Not enough data
8.4
52
Not enough data
8.1
43
Internal Use
Not enough data
7.9
58
Not enough data
8.0
46
Not enough data
7.7
45
Not enough data
8.4
48
Not enough data
7.9
49
Not enough data
8.4
50
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Speech AnalyticsHide 1 FeatureShow 1 Feature
Not enough data
5.3
6
Generative AI
Not enough data
5.3
6
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
AI Governance ToolsHide 15 FeaturesShow 15 Features
Not enough data
Not enough data
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Agent BuildersHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Voice AssistantsHide 6 FeaturesShow 6 Features
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Salesforce AppExchange AppsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Call TrackingHide 16 FeaturesShow 16 Features
7.5
26
8.2
12
Agentic AI - Outbound Call Tracking
Not enough data
6.9
8
Not enough data
7.1
8
Calling
7.3
16
9.0
12
7.8
16
8.2
11
8.1
18
8.8
11
7.6
17
9.0
12
Not enough data
9.0
12
Contacts
8.0
18
8.2
12
8.4
15
8.8
10
7.8
16
8.5
12
Insights
7.7
18
8.2
12
8.6
18
8.6
11
6.7
12
8.8
12
6.4
11
7.8
12
6.5
11
7.8
10
Not enough data
6.9
9
UCaaS PlatformsHide 13 FeaturesShow 13 Features
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel CommerceHide 9 FeaturesShow 9 Features
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Autonomy
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Acqueon
Acqueon
Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform
Acqueon and Five9 Intelligent Cloud Contact Center Platform are categorized as Call Compliance, Auto Dialer, Outbound Call Tracking, Call Center Infrastructure (CCI), and Proactive Notification
Unique Categories
Acqueon
Acqueon has no unique categories
Five9 Intelligent Cloud Contact Center Platform
Reviews
Reviewers' Company Size
Acqueon
Acqueon
Small-Business(50 or fewer emp.)
10.0%
Mid-Market(51-1000 emp.)
31.4%
Enterprise(> 1000 emp.)
58.6%
Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
23.4%
Mid-Market(51-1000 emp.)
56.8%
Enterprise(> 1000 emp.)
19.8%
Reviewers' Industry
Acqueon
Acqueon
Financial Services
21.4%
Insurance
11.4%
Information Technology and Services
10.0%
Hospital & Health Care
10.0%
Banking
7.1%
Other
40.0%
Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform
Consumer Services
8.9%
Financial Services
8.1%
Insurance
7.2%
Information Technology and Services
6.3%
Telecommunications
5.4%
Other
64.2%
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Discussions
Acqueon
Acqueon Discussions
Monty the Mongoose crying
Acqueon has no discussions with answers
See all discussions
Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform Discussions
Does five9 have a mobile app?
2 Comments
Syed Inzamam A.
SA
No it is a software that helps connect to people outside of your countryRead more
What is Five9 used for?
2 Comments
Syed Inzamam A.
SA
Mostly used in call center agency for dialing purposesRead more
Loyal customer call acceleration
1 Comment
Kevin G.
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
See all discussions
Ask Acqueon a QuestionContact Acqueon
Ask Five9 Intelligent Cloud Contact Center Platform a QuestionContact Five9 Intelligent Cloud Contact Center Platform

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Acqueon
Acqueon
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Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform
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