Compare Acoustic Analytics (formerly Customer Experience Analytics) vs GoSquared

See this
comparison of Acoustic Analytics (formerly Customer Experience Analytics) vs. GoSquared
based on data from user reviews. Acoustic Analytics (formerly Customer Experience Analytics) rates 3.4/5 stars with 85 reviews. GoSquared rates 4.6/5 stars with 58 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Plans start at
Free
 
Free Trial
Free Trial
Acoustic Analytics (formerly Customer Experience Analytics)
Free Trial
GoSquared
Plans start at
Free
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.1
9.0
Ease of Use
Ease of Use
6.2
9.2
Ease of Setup
Ease of Setup
6.4
9.5
Ease of Admin
Ease of Admin
7.2
8.9
Quality of Support
Quality of Support
6.5
9.2
Ease of Doing Business With
Ease of Doing Business With
7.4
9.1
Product Direction (% positive)
Product Direction (% positive)
4.5
9.4
Meets Requirements
Acoustic Analytics (formerly Customer Experience Analytics)
7.1
GoSquared
9.0
Ease of Use
Acoustic Analytics (formerly Customer Experience Analytics)
6.2
GoSquared
9.2
Ease of Setup
Acoustic Analytics (formerly Customer Experience Analytics)
6.4
GoSquared
9.5
Ease of Admin
Acoustic Analytics (formerly Customer Experience Analytics)
7.2
GoSquared
8.9
Quality of Support
Acoustic Analytics (formerly Customer Experience Analytics)
6.5
GoSquared
9.2
Ease of Doing Business With
Acoustic Analytics (formerly Customer Experience Analytics)
7.4
GoSquared
9.1
Product Direction (% positive)
Acoustic Analytics (formerly Customer Experience Analytics)
4.5
GoSquared
9.4

Features

Metrics
Sessions - Digital Analytics
Acoustic Analytics (formerly Customer Experience Analytics)
7.9
GoSquared
9.1
Engagement
Acoustic Analytics (formerly Customer Experience Analytics)
7.1
GoSquared
9.1
Entry and Exit Pages
Acoustic Analytics (formerly Customer Experience Analytics)
7.3
GoSquared
8.4
Standard Event Tracking
Acoustic Analytics (formerly Customer Experience Analytics)
7.2
GoSquared
8.6
Custom Event Tracking
Acoustic Analytics (formerly Customer Experience Analytics)
6.7
GoSquared
8.7
Retention
Acoustic Analytics (formerly Customer Experience Analytics)
7.2
GoSquared
9.1
Return
Acoustic Analytics (formerly Customer Experience Analytics)
7.0
GoSquared
Not enough data available
Conversions
Acoustic Analytics (formerly Customer Experience Analytics)
7.5
GoSquared
9.1
Funnels
Acoustic Analytics (formerly Customer Experience Analytics)
6.8
GoSquared
Not enough data available
Reporting
Real-Time Reporting
Acoustic Analytics (formerly Customer Experience Analytics)
5.7
GoSquared
9.3
Trending
Acoustic Analytics (formerly Customer Experience Analytics)
6.6
GoSquared
8.9
Retroactive Reporting
Acoustic Analytics (formerly Customer Experience Analytics)
6.7
GoSquared
8.6
Segmentation
Acoustic Analytics (formerly Customer Experience Analytics)
6.2
GoSquared
8.4
Mobile Reporting
Acoustic Analytics (formerly Customer Experience Analytics)
5.5
GoSquared
8.5
Unification Across Devices
Acoustic Analytics (formerly Customer Experience Analytics)
6.1
GoSquared
8.9
Custom Reports and Dashboards
Acoustic Analytics (formerly Customer Experience Analytics)
6.1
GoSquared
8.9
Other
User Data
Acoustic Analytics (formerly Customer Experience Analytics)
6.5
GoSquared
8.4
Site Search Reporting
Acoustic Analytics (formerly Customer Experience Analytics)
6.7
GoSquared
Not enough data available
Load Time Monitoring
Acoustic Analytics (formerly Customer Experience Analytics)
5.6
GoSquared
Not enough data available
Campaign Tracking
Acoustic Analytics (formerly Customer Experience Analytics)
7.0
GoSquared
8.8
E-Commerce
Acoustic Analytics (formerly Customer Experience Analytics)
7.4
GoSquared
9.1
Promotional Messages
Acoustic Analytics (formerly Customer Experience Analytics)
6.5
GoSquared
8.8
Administration Alerts
Acoustic Analytics (formerly Customer Experience Analytics)
6.7
GoSquared
8.5
Administration
API / Integrations
Acoustic Analytics (formerly Customer Experience Analytics)
6.6
GoSquared
9.0
QA Testing
Acoustic Analytics (formerly Customer Experience Analytics)
5.9
GoSquared
8.9
Performance and Reliability
Acoustic Analytics (formerly Customer Experience Analytics)
6.6
GoSquared
9.1
User, Role, and Access Management
Acoustic Analytics (formerly Customer Experience Analytics)
7.4
GoSquared
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.3%
41.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.3%
38.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
52.4%
20.0%
Acoustic Analytics (formerly Customer Experience Analytics)
Small-Business
18.3%
Mid-Market
29.3%
Enterprise
52.4%
GoSquared
Small-Business
41.8%
Mid-Market
38.2%
Enterprise
20.0%

Reviewers' Industry

 
Retail
12.9%
Marketing and Advertising
12.1%
 
Marketing and Advertising
11.8%
Health, Wellness and Fitness
6.9%
 
Internet
5.9%
Arts and Crafts
6.9%
 
Insurance
5.9%
Information Technology and Services
5.2%
 
Information Technology and Services
4.7%
Food & Beverages
5.2%
 
Other
58.8%
Other
63.8%
Acoustic Analytics (formerly Customer Experience Analytics)
Retail
12.9%
Marketing and Advertising
11.8%
Internet
5.9%
Insurance
5.9%
Information Technology and Services
4.7%
Other
58.8%
GoSquared
Marketing and Advertising
12.1%
Health, Wellness and Fitness
6.9%
Arts and Crafts
6.9%
Information Technology and Services
5.2%
Food & Beverages
5.2%
Other
63.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User in Apparel & Fashion

ties in well with Websphere commerce and its always nice having all the systems be under the same brand umbrella for seamlessness, support etc.

Matthew N.
Consultant in Internet

I like GoSquared because of its no-nonsense approach to real time web analytics. It's easy implementation and customisation options made it an easy choice for me. Add to that a team of super enthusiastic people working behind the scenes and you have got a...

Most Helpful Critical Review
Most Helpful Critical Review
Consultant in Insurance

Where do I start? The interface looks about 20 years old and designed by somebody with very little concept of user experience and design. The tool is not at all intuitive which makes the whole process of extracting data extremely difficult, which, in turn,...

Brittany W.
Administrator in Education Management

I don't like how the dashboard is a little confusing on the website. It's easier to read than Google analytics, but still takes some time to figure out how to navigate.

 
Acoustic Analytics (formerly Customer Experience Analytics)
Most Helpful Favorable Review
User in Apparel & Fashion

ties in well with Websphere commerce and its always nice having all the systems be under the same brand umbrella for seamlessness, support etc.

Most Helpful Critical Review
Consultant in Insurance

Where do I start? The interface looks about 20 years old and designed by somebody with very little concept of user experience and design. The tool is not at all intuitive which makes the whole process of extracting data extremely difficult, which, in turn,...

GoSquared
Most Helpful Favorable Review
Matthew N.
Consultant in Internet

I like GoSquared because of its no-nonsense approach to real time web analytics. It's easy implementation and customisation options made it an easy choice for me. Add to that a team of super enthusiastic people working behind the scenes and you have got a...

Most Helpful Critical Review
Brittany W.
Administrator in Education Management

I don't like how the dashboard is a little confusing on the website. It's easier to read than Google analytics, but still takes some time to figure out how to navigate.

Screenshots

 
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Acoustic Analytics (formerly Customer Experience Analytics)

Videos

 

Experience the power of AI in Acoustic Analytics (formerly Customer Experience Analytics). Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

No videos provided
Acoustic Analytics (formerly Customer Experience Analytics)

Experience the power of AI in Acoustic Analytics (formerly Customer Experience Analytics). Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

GoSquared
No videos provided

Downloads

Acoustic Analytics (formerly Customer Experience Analytics)
GoSquared
No downloads provided
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Acoustic Analytics (formerly Customer Experience Analytics)
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