Compare Acoustic Analytics (formerly Customer Experience Analytics) vs Freshmarketer

See this
comparison of Acoustic Analytics (formerly Customer Experience Analytics) vs. Freshmarketer
based on data from user reviews. Acoustic Analytics (formerly Customer Experience Analytics) rates 3.4/5 stars with 85 reviews. Freshmarketer rates 4.5/5 stars with 41 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Sprout
Free
10,000 unique visitors
 
Garden
99$
50,000 unique visitors
 
Free Trial
Free Trial
Acoustic Analytics (formerly Customer Experience Analytics)
Free Trial
Freshmarketer
Sprout
Free10,000 unique visitors
Garden
99$50,000 unique visitors
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.1
8.8
Ease of Use
Ease of Use
6.2
8.6
Ease of Setup
Ease of Setup
6.4
8.9
Ease of Admin
Ease of Admin
7.2
8.4
Quality of Support
Quality of Support
6.5
9.1
Ease of Doing Business With
Ease of Doing Business With
7.4
9.1
Product Direction (% positive)
Product Direction (% positive)
4.5
8.9
Meets Requirements
Acoustic Analytics (formerly Customer Experience Analytics)
7.1
Freshmarketer
8.8
Ease of Use
Acoustic Analytics (formerly Customer Experience Analytics)
6.2
Freshmarketer
8.6
Ease of Setup
Acoustic Analytics (formerly Customer Experience Analytics)
6.4
Freshmarketer
8.9
Ease of Admin
Acoustic Analytics (formerly Customer Experience Analytics)
7.2
Freshmarketer
8.4
Quality of Support
Acoustic Analytics (formerly Customer Experience Analytics)
6.5
Freshmarketer
9.1
Ease of Doing Business With
Acoustic Analytics (formerly Customer Experience Analytics)
7.4
Freshmarketer
9.1
Product Direction (% positive)
Acoustic Analytics (formerly Customer Experience Analytics)
4.5
Freshmarketer
8.9

Features

User Behavior
Click Tracking
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
9.5
Eye Tracking
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
9.2
Mouse Movement
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
9.1
Frustration Tracking
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
9.7
Analysis
Conversion Opportunities
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
9.2
Side-By-Side Analysis
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
9.4
Mobile Device Analysis
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
9.0
Data Quantification
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
9.0
Webpage Element Analysis
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
9.4
A/B Testing
Error and Bug Tracking
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
9.0
Split URL Testing
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
8.9
Data Analysis
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
9.0
Notes
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
9.5
Reporting
Heat Maps
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
9.0
Session Replays
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
9.2
Monitoring
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
9.4
Data Segmentation
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
8.5
Visitor Information
User Identification
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
9.2
Search Box
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
9.2
Variation Testing
A/B Testing
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
8.9
Conversion Goal
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
8.9
Percentage of Traffic
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
9.0
Confidence Level
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
9.0
Multivariate Testing
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
Not enough data available
Split URL Testing
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
9.2
Build
WYSIWYG Editor
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
9.2
Landing Pages
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
9.1
Reporting
Segmentation
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
8.9
Reports and Dashboards
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
8.7
Mobile Optimization
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
9.0
Personalization
Standard Targeting
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
9.0
Custom Targeting
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
8.8
Profile Storage Duration
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
9.0
In-Page Analytics
Click Reporting
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
9.2
Heat Maps
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
9.2
Session Replays
Acoustic Analytics (formerly Customer Experience Analytics)
Not enough data available
Freshmarketer
9.6
Administration
API / Integrations
Acoustic Analytics (formerly Customer Experience Analytics)
6.6
Freshmarketer
9.4
QA Testing
Acoustic Analytics (formerly Customer Experience Analytics)
5.9
Freshmarketer
9.6
Performance and Reliability
Acoustic Analytics (formerly Customer Experience Analytics)
6.6
Freshmarketer
9.2
User, Role, and Access Management
Acoustic Analytics (formerly Customer Experience Analytics)
7.4
Freshmarketer
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.3%
41.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.3%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
52.4%
17.1%
Acoustic Analytics (formerly Customer Experience Analytics)
Small-Business
18.3%
Mid-Market
29.3%
Enterprise
52.4%
Freshmarketer
Small-Business
41.5%
Mid-Market
41.5%
Enterprise
17.1%

Reviewers' Industry

 
Retail
12.9%
Information Technology and Services
14.6%
 
Marketing and Advertising
11.8%
Retail
12.2%
 
Internet
5.9%
Marketing and Advertising
9.8%
 
Insurance
5.9%
Computer Software
9.8%
 
Information Technology and Services
4.7%
Internet
4.9%
 
Other
58.8%
Other
48.8%
Acoustic Analytics (formerly Customer Experience Analytics)
Retail
12.9%
Marketing and Advertising
11.8%
Internet
5.9%
Insurance
5.9%
Information Technology and Services
4.7%
Other
58.8%
Freshmarketer
Information Technology and Services
14.6%
Retail
12.2%
Marketing and Advertising
9.8%
Computer Software
9.8%
Internet
4.9%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jacob K.
User in Information Technology and Services

IBM is great for finding quick reports and insights into your eCommerce business. Product reports, content reports, and even top down funnels are quick to access and interpret.

Caleb A. M.
Agency

The invaluable user insights are key. A+

Most Helpful Critical Review
Most Helpful Critical Review
User in Marketing and Advertising

The IBM platform is outdated and very difficult to slice and dice large data sets. Unlike GA which has click to filter options and the ability to quickly create custom reports, the time it takes for the system to churn out the data and then the time to...

User

It's a mish-mash of features, many of which we don't use like split URL testing, polls, and forms. It'd be good to see more intelligence added, e.g. pointing out certain buttons etc. that see a spike in clicks.

 
Acoustic Analytics (formerly Customer Experience Analytics)
Most Helpful Favorable Review
Jacob K.
User in Information Technology and Services

IBM is great for finding quick reports and insights into your eCommerce business. Product reports, content reports, and even top down funnels are quick to access and interpret.

Most Helpful Critical Review
User in Marketing and Advertising

The IBM platform is outdated and very difficult to slice and dice large data sets. Unlike GA which has click to filter options and the ability to quickly create custom reports, the time it takes for the system to churn out the data and then the time to...

Freshmarketer
Most Helpful Favorable Review
Caleb A. M.
Agency

The invaluable user insights are key. A+

Most Helpful Critical Review
User

It's a mish-mash of features, many of which we don't use like split URL testing, polls, and forms. It'd be good to see more intelligence added, e.g. pointing out certain buttons etc. that see a spike in clicks.

Screenshots

 
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Acoustic Analytics (formerly Customer Experience Analytics)

Videos

 

Experience the power of AI in Acoustic Analytics (formerly Customer Experience Analytics). Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

No videos provided
Acoustic Analytics (formerly Customer Experience Analytics)

Experience the power of AI in Acoustic Analytics (formerly Customer Experience Analytics). Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Freshmarketer
No videos provided

Downloads

Acoustic Analytics (formerly Customer Experience Analytics)
Freshmarketer
No downloads provided
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