# Contact Center Studio vs Nextiva Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Nextiva excels in providing reliable service and excellent customer support, with users highlighting its ability to scale across multiple locations and enhance communication efficiency. One user noted, "Nextiva is a smooth communication platform that has worked well for us for several years."
- **Users say** that Contact Center Studio offers a user-friendly experience, particularly praising its clean interface and the ease of setting up call flows and IVR. One reviewer mentioned, "Contact Center Studio is extremely easy to use and manage," which can be a significant advantage for teams looking for quick implementation.
- **Reviewers mention** that Nextiva's reliability is a standout feature, with many users appreciating that it rarely goes down, ensuring consistent VOIP calling. This reliability is crucial for businesses that depend on uninterrupted communication.
- **According to verified reviews** , Contact Center Studio shines with its flexibility, allowing users to customize almost everything without needing technical expertise. This adaptability can be a game-changer for businesses with unique workflow requirements.
- **G2 reviewers highlight** that Nextiva has a straightforward setup process, with users noting that the initial configuration was fairly easy. This ease of setup can save valuable time for businesses looking to get started quickly.
- **Users report** that while both platforms offer quality support, Nextiva's customer service is frequently mentioned as responsive and helpful, which can make a significant difference for users needing assistance. In contrast, Contact Center Studio's support quality is rated similarly, but with fewer recent reviews, making it harder to gauge current user satisfaction.



| | Contact Center Studio | Nextiva | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 30 | 3,570 | 
| **Largest Market Segment** | Small-Business (89.3% of reviews) | Small-Business (77.3% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $15.00 1 User Per Month | 

---
## Top Pros & Cons

### Contact Center Studio

Pros:
- Customer Support (6 reviews)
- Customer Service (4 reviews)

Cons:
- Lack of Clarity (1 reviews)
- Learning Curve (1 reviews)

### Nextiva

Pros:
- Customer Support (135 reviews)
- Ease of Use (128 reviews)

Cons:
- Difficult Configuration (27 reviews)
- Complexity (25 reviews)

---
## Ratings Comparison
| Rating | Contact Center Studio | Nextiva | 
|---|---|---|
  | **Meets Requirements** | 9.3 (7 reviews) | 9.0 (2840 reviews) | 
  | **Ease of Use** | 9.3 (7 reviews) | 8.7 (2888 reviews) | 
  | **Ease of Setup** | 9.0 (5 reviews) | 8.4 (2173 reviews) | 
  | **Ease of Admin** | Not enough data | 8.6 (1985 reviews) | 
  | **Quality of Support** | 9.0 (7 reviews) | 9.0 (2824 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 8.8 (1966 reviews) | 
  | **Product Direction (% positive)** | 10.0 (5 reviews) | 8.3 (2714 reviews) | 

---
## Pricing

### Contact Center Studio

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Contact Center Studio** | N/A | N/A |
| **Nextiva** | 8.5/10 | 207 |

#### Channels

| Feature | Contact Center Studio | Nextiva | 
|---|---|---|
| **Voice** | Not enough data | 9.4 (194 reviews) | 
| **Social** | Not enough data | 7.9 (176 reviews) | 
| **Web Chat** | Not enough data | 7.7 (174 reviews) | 
| **Mobile SMS** | Not enough data | 8.2 (178 reviews) | 
| **Email** | Not enough data | 8.2 (168 reviews) | 

#### Generative AI

| Feature | Contact Center Studio | Nextiva | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.6 (84 reviews) | 

#### Functions

| Feature | Contact Center Studio | Nextiva | 
|---|---|---|
| **Session Routing** | Not enough data | 8.7 (173 reviews) | 
| **Session Queuing** | Not enough data | 8.6 (173 reviews) | 
| **Concurrent Calling** | Not enough data | 8.8 (174 reviews) | 
| **Speech Analytics** | Not enough data | 8.1 (171 reviews) | 
| **Auto Dialer** | Not enough data | 8.2 (169 reviews) | 
| **IVR** | Not enough data | 8.5 (176 reviews) | 
| **Inbound Screen Pop** | Not enough data | 8.5 (169 reviews) | 
| **Persistent Data** | Not enough data | 8.4 (165 reviews) | 

#### Agentic AI - Contact Center

| Feature | Contact Center Studio | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 9.2 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.2 (11 reviews) | 
| **Proactive Assistance** | Not enough data | 9.2 (11 reviews) | 

#### Administrative

| Feature | Contact Center Studio | Nextiva | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.3 (167 reviews) | 
| **Administrator Access** | Not enough data | 9.1 (176 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.9 (176 reviews) | 
| **Session Recording** | Not enough data | 8.4 (166 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 8.3 (160 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Contact Center Studio** | N/A | N/A |
| **Nextiva** | 8.6/10 | 771 |

#### Platform

| Feature | Contact Center Studio | Nextiva | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.1 (465 reviews) | 
| **Mobile Access** | Not enough data | 8.6 (666 reviews) | 
| **Queue Management** | Not enough data | 8.6 (584 reviews) | 
| **Call Routing** | Not enough data | 8.9 (692 reviews) | 
| **Call Back** | Not enough data | 8.8 (605 reviews) | 
| **IVR** | Not enough data | 8.3 (501 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.6 (603 reviews) | 

#### Generative AI

| Feature | Contact Center Studio | Nextiva | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.7 (294 reviews) | 

#### Workforce Management

| Feature | Contact Center Studio | Nextiva | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.7 (606 reviews) | 
| **Performance Evaluation** | Not enough data | 8.7 (564 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Contact Center Studio | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (8 reviews) | 

#### Administrative

| Feature | Contact Center Studio | Nextiva | 
|---|---|---|
| **Call Recording** | Not enough data | 8.6 (593 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.7 (623 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Contact Center Studio** | N/A | N/A |
| **Nextiva** | 9.1/10 | 43 |

#### Basic Communication - Cloud PBX

| Feature | Contact Center Studio | Nextiva | 
|---|---|---|
| **Call Management** | Not enough data | 9.4 (31 reviews) | 
| **Communication Management** | Not enough data | 9.1 (30 reviews) | 
| **Scalability** | Not enough data | 9.3 (28 reviews) | 
| **Integrations** | Not enough data | 8.5 (24 reviews) | 
| **Mobile Accessibility** | Not enough data | 8.7 (31 reviews) | 
| **Accessibility** | Not enough data | 9.0 (28 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Contact Center Studio | Nextiva | 
|---|---|---|
| **Security and Compliance** | Not enough data | 9.1 (26 reviews) | 
| **Analytics and Reporting** | Not enough data | 9.3 (29 reviews) | 
| **Support and Reliability** | Not enough data | 9.1 (30 reviews) | 
| **Automated attendant** | Not enough data | 9.1 (27 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Contact Center Studio** | N/A | N/A |
| **Nextiva** | 8.2/10 | 1797 |

#### Platform Basics - VoIP Providers

| Feature | Contact Center Studio | Nextiva | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 8.7 (68 reviews) | 
| **Call Management** | Not enough data | 8.8 (94 reviews) | 
| **Network monitoring** | Not enough data | 8.2 (58 reviews) | 
| **Integrations** | Not enough data | 8.0 (69 reviews) | 
| **Virtual PBX** | Not enough data | 7.9 (54 reviews) | 
| **SIP trunking services** | Not enough data | 7.7 (53 reviews) | 

#### Basic Communication

| Feature | Contact Center Studio | Nextiva | 
|---|---|---|
| **Phone Calls** | Not enough data | 9.2 (1698 reviews) ✓ Verified | 
| **Video Calls** | Not enough data | 7.9 (898 reviews) ✓ Verified | 
| **Instant Messaging** | Not enough data | 8.3 (1056 reviews) ✓ Verified | 
| **Screen Sharing** | Not enough data | 7.7 (829 reviews) | 
| **Conference Calls** | Not enough data | 8.6 (1160 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | Not enough data | 9.1 (1339 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Contact Center Studio | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (41 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (40 reviews) | 
| **Adaptive Learning** | Not enough data | 7.6 (39 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (40 reviews) | 

#### Access

| Feature | Contact Center Studio | Nextiva | 
|---|---|---|
| **Software Pairing** | Not enough data | 8.0 (902 reviews) | 
| **Browser Extension** | Not enough data | 8.1 (897 reviews) | 
| **Individual Download** | Not enough data | 8.5 (1040 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Contact Center Studio | Nextiva | 
|---|---|---|
| **Hold Music** | Not enough data | 8.3 (1173 reviews) ✓ Verified | 
| **Automated Attendants** | Not enough data | 8.6 (1243 reviews) ✓ Verified | 
| **VOiP Number** | Not enough data | 9.1 (1491 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Contact Center Studio** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Contact Center Studio | Nextiva | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Contact Center Studio | Nextiva | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Contact Center Studio | Nextiva | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Contact Center Studio | Nextiva | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Contact Center Studio** | N/A | N/A |
| **Nextiva** | 8.6/10 | 203 |

#### Agentic AI - UCaaS Platforms

| Feature | Contact Center Studio | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (7 reviews) | 

#### Extensions

| Feature | Contact Center Studio | Nextiva | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | 8.5 (149 reviews) ✓ Verified | 
| **Native VoIP** | Not enough data | 9.1 (159 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | 8.8 (147 reviews) ✓ Verified | 

#### Features

| Feature | Contact Center Studio | Nextiva | 
|---|---|---|
| **Voicemail to Email** | Not enough data | 9.2 (185 reviews) ✓ Verified | 
| **Voicemail to SMS** | Not enough data | 8.5 (154 reviews) | 
| **File Sharing** | Not enough data | 8.3 (142 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | 9.0 (156 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 8.4 (146 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)


**Unique to Nextiva (5):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Contact Center Studio | Nextiva | 
|---|---|---|
| **Small-Business** | 89.3% | 77.3% | 
| **Mid-Market** | 10.7% | 21.5% | 
| **Enterprise** | 0% | 1.2% | 

### By Industry

#### Contact Center Studio

- **Real Estate:** 21.4%
- **Retail:** 10.7%
- **Marketing and Advertising:** 10.7%
- **Sports:** 7.1%
- **Online Media:** 7.1%
- **Financial Services:** 7.1%
- **Computer Software:** 7.1%
- **Telecommunications:** 3.6%
- **Staffing and Recruiting:** 3.6%
- **Logistics and Supply Chain:** 3.6%
- **Other:** 17.9%

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.7%
- **Construction:** 5.2%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.6%
- **Law Practice:** 3.5%
- **Legal Services:** 3.2%
- **Other:** 56.6%

---
## Alternatives

### Alternatives to Contact Center Studio

- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (625 reviews)
- [CallHippo](https://www.g2.com/products/callhippo/reviews) — 4.5/5 stars (404 reviews)
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- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1605 reviews)

### Alternatives to Nextiva

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
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- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1390 reviews)
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- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (929 reviews)
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- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2506 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4185 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

---
## Top Discussions

### Contact Center Studio

No discussions available for this product.

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/contact-center-studio-vs-nextiva)