G2 reviewers report that FreshBooks excels in user satisfaction, boasting a significantly higher overall score compared to AccountEdge. Users appreciate its intuitive design, which is particularly friendly for those without extensive accounting knowledge, making tasks like invoicing and expense management straightforward.
According to verified reviews, FreshBooks shines in customer support, receiving high praise for its responsiveness and helpfulness. Users have noted that the support team is excellent, which is a stark contrast to AccountEdge, where reviewers have expressed concerns about the quality of support.
Users say that FreshBooks offers a seamless invoicing experience, with features that simplify creating and editing invoices. The dashboard view that summarizes client statuses and pending payments is particularly highlighted, enhancing day-to-day usability for small business owners.
Reviewers mention that while AccountEdge is easy to learn and has solid capabilities for small to midsize businesses, it lacks the same level of user-friendliness as FreshBooks. Users have noted that although it works well for Mac users, the overall experience can feel less intuitive.
G2 reviewers highlight that FreshBooks has a quicker implementation process, with many users appreciating the simple sign-up and onboarding experience. In contrast, while AccountEdge has a solid setup process, it doesn't match the ease and speed that FreshBooks offers.
According to recent feedback, both products cater well to small businesses, but FreshBooks has a larger volume of reviews, indicating a more robust user base. This suggests that potential users may find more community support and shared experiences with FreshBooks compared to AccountEdge.
I'm a long-time user, and yes. Freshbooks does recurring billing flawlessly. Your client can also have their credit card information stored so they don't...Read more
How do you like using Freshbooks
2 Comments
ZB
Hi Rodney,
We have used Freshbooks since 2013, and are in no way affiliated with them.
For the most part, our experience overall has been positive,...Read more
What is the best way to manage deposits against future work as a consultant?
2 Comments
DL
Hi Mark,
You most likely would benefit from the retainer feature in FB which allows you to track time against a retainer payment....Read more
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