# AccessE11 vs Cityworks AMS Comparison | | AccessE11 | Cityworks AMS | |---|---|---| | **Star Rating** | 4.8 out of 5 | 3.9 out of 5 | | **Total Reviews** | 17 | 14 | | **Largest Market Segment** | Mid-Market (62.5% of reviews) | Mid-Market (57.1% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Ratings Comparison | Rating | AccessE11 | Cityworks AMS | |---|---|---| | **Meets Requirements** | 9.6 (15 reviews) | 8.0 (9 reviews) | | **Ease of Use** | 9.8 (15 reviews) | 7.8 (9 reviews) | | **Ease of Setup** | 9.7 (15 reviews) | 6.9 (6 reviews) | | **Ease of Admin** | 9.8 (14 reviews) | 6.4 (6 reviews) | | **Quality of Support** | 9.7 (15 reviews) | 7.7 (8 reviews) | | **Has the product been a good partner in doing business?** | 9.9 (14 reviews) | 7.3 (5 reviews) | | **Product Direction (% positive)** | 10.0 (13 reviews) | 6.7 (7 reviews) | --- ## Pricing ### AccessE11 #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Cityworks AMS #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Citizen Request Software | Product | Score | Reviews | |---|---|---| | **AccessE11** | 9.4/10 | 7 | | **Cityworks AMS** | N/A | N/A | #### Request Management | Feature | AccessE11 | Cityworks AMS | |---|---|---| | **Online Forms** | 9.5 (7 reviews) | Not enough data | | **Assignment** | 10.0 (5 reviews) | Not enough data | | **Ticket Workflow** | 9.7 (5 reviews) | Not enough data | | **Archiving** | 9.0 (5 reviews) | Not enough data | #### Usability | Feature | AccessE11 | Cityworks AMS | |---|---|---| | **Mobile App** | 9.0 (5 reviews) | Not enough data | | **Document Attachment** | 9.0 (5 reviews) | Not enough data | | **GIS Mapping** | Not enough data | Not enough data | | **Two-Way Communication** | 9.0 (5 reviews) | Not enough data | #### Reporting & Analytics | Feature | AccessE11 | Cityworks AMS | |---|---|---| | **Performance Metrics** | 9.7 (5 reviews) | Not enough data | | **Data Mapping** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | ### Citizen Engagement | Product | Score | Reviews | |---|---|---| | **AccessE11** | N/A | N/A | | **Cityworks AMS** | N/A | N/A | #### Surveying & Feedback | Feature | AccessE11 | Cityworks AMS | |---|---|---| | **Form Creation** | Not enough data | Not enough data | | **Sentiment Analysis** | Feature Not Available | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Idea Submissions** | Not enough data | Not enough data | #### Communications | Feature | AccessE11 | Cityworks AMS | |---|---|---| | **Multichannel Sync** | Not enough data | Not enough data | | **Video Broadcasting** | Feature Not Available | Not enough data | | **Website Design** | Not enough data | Not enough data | #### Administration | Feature | AccessE11 | Cityworks AMS | |---|---|---| | **Payment Processing** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | ### Infrastructure Asset Management | Product | Score | Reviews | |---|---|---| | **AccessE11** | N/A | N/A | | **Cityworks AMS** | N/A | N/A | #### Asset Definition | Feature | AccessE11 | Cityworks AMS | |---|---|---| | **Asset Register** | Not enough data | Not enough data | | **Asset Types** | Not enough data | Not enough data | | **Technical Specifications** | Not enough data | Not enough data | | **Geolocation** | Not enough data | Not enough data | #### Maintenance | Feature | AccessE11 | Cityworks AMS | |---|---|---| | **Work Orders** | Not enough data | Not enough data | | **Preventive** | Not enough data | Not enough data | | **Inspections** | Not enough data | Not enough data | | **Asset Portfolio** | Not enough data | Not enough data | | **Change Management** | Not enough data | Not enough data | #### Optimization | Feature | AccessE11 | Cityworks AMS | |---|---|---| | **Compliance** | Not enough data | Not enough data | | **Modelling** | Not enough data | Not enough data | #### Analytics | Feature | AccessE11 | Cityworks AMS | |---|---|---| | **Infrastructure KPIs** | Not enough data | Not enough data | | **Cost Analysis** | Not enough data | Not enough data | #### Agentic AI - Infrastructure Asset Management | Feature | AccessE11 | Cityworks AMS | |---|---|---| | **Proactive Assistance** | Not enough data | Not enough data | ### Public Works | Product | Score | Reviews | |---|---|---| | **AccessE11** | N/A | N/A | | **Cityworks AMS** | N/A | N/A | #### System Management | Feature | AccessE11 | Cityworks AMS | |---|---|---| | **Security** | Not enough data | Not enough data | | **System Monitoring** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Public Works Software](https://www.g2.com/categories/public-works) **Unique to AccessE11 (2):** [Citizen Request Software](https://www.g2.com/categories/citizen-request-software), [Citizen Engagement Software](https://www.g2.com/categories/citizen-engagement) **Unique to Cityworks AMS (1):** [Infrastructure Asset Management Software](https://www.g2.com/categories/infrastructure-asset-management) --- ## Reviewer Demographics ### By Company Size | Segment | AccessE11 | Cityworks AMS | |---|---|---| | **Small-Business** | 37.5% | 14.3% | | **Mid-Market** | 62.5% | 57.1% | | **Enterprise** | 0% | 28.6% | ### By Industry #### AccessE11 - **Government Administration:** 93.8% - **Government Relations:** 6.3% #### Cityworks AMS - **Government Administration:** 28.6% - **Real Estate:** 14.3% - **Utilities:** 7.1% - **Translation and Localization:** 7.1% - **Recreational Facilities and Services:** 7.1% - **Information Technology and Services:** 7.1% - **Environmental Services:** 7.1% - **Education Management:** 7.1% - **Computer Software:** 7.1% - **Civil Engineering:** 7.1% --- ## Alternatives ### Alternatives to AccessE11 - [Everbridge 360 (Critical Event Management)](https://www.g2.com/products/everbridge-360-critical-event-management/reviews) — 4.5/5 stars (340 reviews) - [Accela](https://www.g2.com/products/accela/reviews) — 3.9/5 stars (13 reviews) - [Qmarkets Impact-Driven Innovation Software](https://www.g2.com/products/qmarkets-impact-driven-innovation-software/reviews) — 4.5/5 stars (43 reviews) - [Salesforce Government Cloud](https://www.g2.com/products/salesforce-government-cloud/reviews) — 4.3/5 stars (19 reviews) - [OpenFlows WorkSuite](https://www.g2.com/products/openflows-worksuite/reviews) — 4.1/5 stars (44 reviews) - [Tyler Enterprise Permitting & Licensing](https://www.g2.com/products/tyler-enterprise-permitting-licensing/reviews) — 3.4/5 stars (20 reviews) - [OpenGov Enterprise Asset Management](https://www.g2.com/products/opengov-enterprise-asset-management/reviews) — 4.4/5 stars (21 reviews) - [MyGov](https://www.g2.com/products/mygov/reviews) — 4.0/5 stars (16 reviews) - [IQ CRM](https://www.g2.com/products/iq-crm/reviews) — 3.4/5 stars (14 reviews) - [Konveio Document Engagement Platform](https://www.g2.com/products/konveio-document-engagement-platform/reviews) — 4.9/5 stars (12 reviews) ### Alternatives to Cityworks AMS - [IBM Maximo Application Suite](https://www.g2.com/products/ibm-maximo-application-suite/reviews) — 4.4/5 stars (632 reviews) - [Brightly Asset Essentials](https://www.g2.com/products/brightly-asset-essentials/reviews) — 4.2/5 stars (240 reviews) - [Zapium](https://www.g2.com/products/zapium/reviews) — 5.0/5 stars (159 reviews) - [OpenGov Enterprise Asset Management](https://www.g2.com/products/opengov-enterprise-asset-management/reviews) — 4.4/5 stars (21 reviews) - [Accela](https://www.g2.com/products/accela/reviews) — 3.9/5 stars (13 reviews) - [Octave Attune EAM (HxGN EAM)](https://www.g2.com/products/octave-attune-eam-hxgn-eam/reviews) — 4.3/5 stars (58 reviews) - [Tyler Enterprise Permitting & Licensing](https://www.g2.com/products/tyler-enterprise-permitting-licensing/reviews) — 3.4/5 stars (20 reviews) - [Oracle Primavera Unifier](https://www.g2.com/products/oracle-primavera-unifier/reviews) — 4.3/5 stars (50 reviews) - [Ultimo](https://www.g2.com/products/ultimo/reviews) — 4.5/5 stars (49 reviews) - [OpenFlows WorkSuite](https://www.g2.com/products/openflows-worksuite/reviews) — 4.1/5 stars (44 reviews) --- ## Top Discussions ### AccessE11 No discussions available for this product. ### Cityworks AMS No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/accesse11-vs-cityworks-ams)