Introducing G2.ai, the future of software buying.Try now
Compare Accelo and Zoho CRM 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Salesflare
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Attio
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Screendragon
Visit Website
At a Glance
Market Segments
Small-Business (74.2% of reviews)
Small-Business (62.1% of reviews)
Entry-Level Pricing
Contact Us
Free
Accelo
Star Rating
(554)4.4 out of 5
Market Segments
Small-Business (74.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansZoho CRM
Star Rating
(2,837)4.1 out of 5
Market Segments
Small-Business (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho CRM excels in its Project Management capabilities, scoring 8.9, which reviewers mention is particularly beneficial for teams needing to manage multiple projects simultaneously. In contrast, Accelo, while strong at 9.0, is noted for its seamless integration with project workflows.
- Reviewers mention that Zoho CRM's Quality of Support is rated at 7.6, which some users find lacking compared to Accelo's impressive score of 8.7. Users on G2 highlight that Accelo's support team is more responsive and helpful, especially for small businesses.
- Users say that Zoho CRM's Ease of Setup is rated at 7.9, which some find straightforward, but Accelo's score of 7.1 indicates a more complex setup process that users report can be challenging for new users.
- Reviewers mention that Zoho CRM shines in Email Marketing with a score of 8.0, providing robust features that users appreciate for campaign management. In contrast, Accelo's score of 7.3 suggests it may not be as effective in this area, with users noting fewer options for email customization.
- Users on G2 report that Zoho CRM's Time Tracking feature is highly rated at 8.7, making it a favorite among users who need to monitor billable hours. Accelo, while scoring 9.1, is praised for its advanced time tracking capabilities that integrate well with project management.
- Reviewers mention that Zoho CRM's Customization options score 8.1, allowing users to tailor the software to their needs. However, Accelo's score of 7.9 indicates that while it offers customization, it may not be as flexible as Zoho CRM, according to user feedback.
Pricing
Entry-Level Pricing
Accelo
Professional
Contact Us
Quote-to-cash for profitable
professional service firms.
- Client Project Management
- Client Sales Management
- Client Quote Management
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Accelo
No trial information availableZoho CRM
Free Trial is available
Ratings
Meets Requirements
8.6
431
8.4
2,413
Ease of Use
8.1
435
8.3
2,427
Ease of Setup
7.2
200
7.9
1,197
Ease of Admin
7.7
187
8.0
1,005
Quality of Support
8.8
412
7.6
2,207
Has the product been a good partner in doing business?
8.8
185
8.0
981
Product Direction (% positive)
9.0
418
8.0
2,349
Features by Category
Sales Force Automation
8.7
155
|
Verified
8.5
1620
|
Verified
8.2
114
8.3
870
|
Verified
8.5
146
|
Verified
8.2
1543
|
Verified
8.7
169
|
Verified
8.2
1619
|
Verified
7.6
72
7.8
1183
|
Verified
8.6
96
8.4
665
|
Verified
8.0
79
7.9
1213
|
Verified
8.0
129
|
Verified
8.0
1203
|
Verified
8.4
133
|
Verified
8.2
1315
|
Verified
Marketing Automation
7.3
103
8.0
1332
|
Verified
7.5
113
7.9
1295
|
Verified
8.1
135
|
Verified
8.4
1517
|
Verified
7.5
101
7.9
1121
|
Verified
Customer Support
8.5
140
|
Verified
8.0
1195
|
Verified
8.1
130
|
Verified
7.9
1198
|
Verified
8.3
125
|
Verified
7.9
1232
|
Verified
7.2
66
7.8
1066
|
Verified
8.2
115
|
Verified
8.0
1108
|
Verified
Reporting & Analytics
8.0
161
|
Verified
8.2
1494
|
Verified
8.1
169
|
Verified
8.2
1550
|
Verified
7.9
138
|
Verified
8.1
1050
|
Verified
Mobile & Social
7.7
105
|
Verified
8.1
1078
|
Verified
7.5
94
8.0
1089
|
Verified
7.6
121
|
Verified
8.0
1194
|
Verified
Platform
7.9
98
|
Verified
8.1
854
|
Verified
8.4
98
|
Verified
8.1
825
|
Verified
8.7
102
|
Verified
8.4
856
|
Verified
Feature Not Available
8.1
647
|
Verified
Feature Not Available
7.8
547
|
Verified
Feature Not Available
8.1
717
|
Verified
8.7
103
|
Verified
8.4
838
|
Verified
7.6
79
8.1
660
|
Verified
Integration
8.2
85
|
Verified
8.3
648
|
Verified
7.7
79
|
Verified
8.1
631
|
Verified
7.2
76
|
Verified
8.0
596
|
Verified
Generative AI
5.6
13
8.2
178
Agentic AI - CRM
Not enough data
8.1
64
Not enough data
8.3
62
Not enough data
8.0
63
Not enough data
8.0
63
Not enough data
8.2
63
Not enough data
8.2
63
Not enough data
8.2
63
Configuration - cpq
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.3
60
Feature Not Available
8.3
56
Feature Not Available
8.4
61
Pricing
6.7
5
8.1
63
6.3
5
7.5
58
Feature Not Available
8.1
57
Feature Not Available
8.4
59
7.7
5
8.6
59
6.3
5
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
6.0
5
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
9.1
9
8.3
88
Feature Not Available
7.7
83
7.9
8
8.3
86
7.3
8
8.3
83
Channels
Not enough data
8.1
58
Feature Not Available
7.7
53
Feature Not Available
8.0
50
Platform
7.4
9
8.4
89
8.8
8
8.2
85
Feature Not Available
8.0
78
9.2
8
8.5
89
8.5
8
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
57
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
8.5
54
|
Verified
Not enough data
7.7
17
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
60
|
Verified
Not enough data
8.7
58
Not enough data
8.7
44
Platform
Not enough data
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
62
|
Verified
Not enough data
8.7
62
|
Verified
Employee Features
Not enough data
8.9
65
|
Verified
Not enough data
8.7
67
|
Verified
Not enough data
8.8
67
|
Verified
Tasks
8.8
207
|
Verified
Not enough data
8.6
206
|
Verified
Not enough data
8.4
175
Not enough data
8.3
187
|
Verified
Not enough data
8.3
150
Not enough data
Feature Not Available
Not enough data
7.9
176
|
Verified
Not enough data
7.8
190
|
Verified
Not enough data
Projects
8.6
188
|
Verified
Not enough data
8.5
185
|
Verified
Not enough data
8.3
158
|
Verified
Not enough data
8.5
184
|
Verified
Not enough data
8.2
173
|
Verified
Not enough data
8.4
174
|
Verified
Not enough data
8.3
136
Not enough data
8.4
176
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
194
|
Verified
Not enough data
8.0
143
|
Verified
Not enough data
Resource Management
8.3
144
|
Verified
Not enough data
8.4
158
|
Verified
Not enough data
8.3
175
|
Verified
Not enough data
Project Monitoring
8.1
145
|
Verified
Not enough data
8.2
162
|
Verified
Not enough data
8.3
180
|
Verified
Not enough data
Generative AI
4.6
26
Not enough data
4.5
25
Not enough data
Agentic AI - Project Management
3.9
6
Not enough data
3.6
6
Not enough data
3.8
7
Not enough data
3.8
7
Not enough data
3.8
7
Not enough data
4.0
7
Not enough data
4.3
7
Not enough data
Contract Management Platform Features
8.6
135
|
Verified
Not enough data
8.2
130
|
Verified
Not enough data
8.4
129
|
Verified
Not enough data
8.3
128
|
Verified
Not enough data
8.2
115
|
Verified
Not enough data
8.3
129
|
Verified
Not enough data
8.4
141
|
Verified
Not enough data
8.3
125
|
Verified
Not enough data
8.4
110
|
Verified
Not enough data
8.3
136
|
Verified
Not enough data
Generative AI
4.8
11
Not enough data
4.2
11
Not enough data
Agentic AI - Contract Management
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
71
Not enough data
8.8
72
Not enough data
8.8
72
Not enough data
8.8
72
Organization
Not enough data
8.6
73
Not enough data
8.4
72
Not enough data
8.5
72
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
74
Sales Analysis
Not enough data
8.4
68
Not enough data
8.4
72
Generative AI
Not enough data
8.1
26
Not enough data
7.9
26
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
160
Not enough data
8.8
156
Not enough data
8.3
146
Not enough data
8.2
141
Not enough data
8.9
154
Not enough data
8.8
153
Not enough data
8.5
148
Repeatability and Reportability
Not enough data
8.4
145
Not enough data
8.6
150
Not enough data
8.5
143
Not enough data
8.2
138
Not enough data
7.9
121
AI and Automation
Not enough data
8.2
147
Not enough data
8.4
146
Not enough data
8.3
140
Not enough data
8.1
134
Not enough data
7.8
126
Generative AI
Not enough data
7.4
69
Agentic AI - Sales Engagement
Not enough data
7.8
27
Not enough data
7.7
25
Not enough data
7.9
26
Not enough data
7.8
25
Not enough data
7.6
26
Not enough data
7.9
26
Not enough data
8.0
25
Portfolio Management
6.1
19
Not enough data
7.0
18
Not enough data
7.1
16
Not enough data
6.9
16
Not enough data
Project Management
6.8
18
Not enough data
6.8
18
Not enough data
6.2
17
Not enough data
Resource Management
6.9
19
Not enough data
7.8
18
Not enough data
6.7
18
Not enough data
Data & Analytics
7.2
18
Not enough data
6.8
18
Not enough data
7.2
18
Not enough data
5.5
18
Not enough data
Strategy - Project and Portfolio Management
4.4
14
Not enough data
5.8
13
Not enough data
5.8
13
Not enough data
6.0
13
Not enough data
6.3
13
Not enough data
5.4
13
Not enough data
5.4
13
Not enough data
5.6
13
Not enough data
6.2
13
Not enough data
5.6
13
Not enough data
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Planning
7.0
10
Not enough data
7.1
12
Not enough data
6.4
11
Not enough data
Optimization
6.7
12
Not enough data
5.9
11
Not enough data
6.5
10
Not enough data
Platform Basics
Not enough data
8.4
96
Not enough data
8.6
91
Not enough data
8.5
95
Not enough data
8.3
87
Not enough data
8.7
54
Agentic AI - Customer Journey Mapping
Not enough data
6.7
10
Content
Feature Not Available
8.9
78
7.9
94
8.6
75
Feature Not Available
8.5
75
8.2
96
8.7
76
8.3
100
8.6
74
Collaboration
8.7
110
8.7
75
7.5
89
8.5
77
9.0
130
8.9
79
8.5
118
8.9
82
9.1
132
8.7
76
8.1
106
8.6
74
Task Creation
8.1
27
Not enough data
8.3
29
Not enough data
6.9
26
Not enough data
Feature Not Available
Not enough data
Task Management
7.6
25
Not enough data
7.3
27
Not enough data
7.1
25
Not enough data
6.6
25
Not enough data
Generative AI
5.4
19
Not enough data
5.2
19
Not enough data
Customer Management
8.8
104
|
Verified
Not enough data
8.7
92
|
Verified
Not enough data
7.7
75
Not enough data
8.2
92
|
Verified
Not enough data
Project Management
8.9
106
|
Verified
Not enough data
8.9
108
|
Verified
Not enough data
8.3
94
|
Verified
Not enough data
8.5
95
|
Verified
Not enough data
Accounting
8.4
89
Not enough data
8.4
99
|
Verified
Not enough data
8.3
81
|
Verified
Not enough data
8.5
88
|
Verified
Not enough data
8.7
93
|
Verified
Not enough data
Portfolio Management
8.1
74
Not enough data
8.2
75
Not enough data
7.8
73
Not enough data
7.9
73
Not enough data
Analytics
8.1
83
|
Verified
Not enough data
8.4
93
|
Verified
Not enough data
8.1
80
|
Verified
Not enough data
Administration
8.5
92
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
94
|
Verified
Not enough data
Platform
8.3
84
|
Verified
Not enough data
8.2
67
|
Verified
Not enough data
9.0
100
|
Verified
Not enough data
7.8
89
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
6.4
14
Not enough data
6.3
14
Not enough data
Artificial Intelligence - Professional Services Automation
7.1
8
Not enough data
7.2
9
Not enough data
8.0
9
Not enough data
Agentic AI - Professional Services Automation
7.2
9
Not enough data
7.2
9
Not enough data
Automation
7.6
25
Not enough data
7.3
27
Not enough data
7.8
26
Not enough data
Administration
7.9
28
Not enough data
7.3
26
Not enough data
8.3
26
Not enough data
Project management
7.9
28
Not enough data
7.5
27
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.3
26
Not enough data
Feature Not Available
Not enough data
7.4
27
Not enough data
Workload
7.2
29
Not enough data
7.8
26
Not enough data
7.6
26
Not enough data
6.9
26
Not enough data
Communication & Collaboration
7.1
25
Not enough data
7.2
26
Not enough data
7.2
27
Not enough data
Cost Management
8.1
25
Not enough data
8.1
27
Not enough data
7.8
25
Not enough data
Integration
7.4
24
Not enough data
7.2
26
Not enough data
7.5
25
Not enough data
Generative AI
5.4
19
Not enough data
5.1
19
Not enough data
Agentic AI - Work Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Feature Not Available
Not enough data
6.9
16
Not enough data
7.0
15
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Content & Documents
6.5
14
Not enough data
7.2
15
Not enough data
7.5
16
Not enough data
6.2
15
Not enough data
Controls
6.9
15
Not enough data
6.4
14
Not enough data
7.4
15
Not enough data
7.0
15
Not enough data
6.4
15
Not enough data
Project Management
8.3
15
Not enough data
8.0
14
Not enough data
7.7
14
Not enough data
7.5
14
Not enough data
Remote Collaboration
7.6
15
Not enough data
7.6
16
Not enough data
7.7
16
Not enough data
Feature Not Available
Not enough data
Generative AI
4.7
11
Not enough data
4.8
10
Not enough data
Agentic AI - Project Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Bill Generation
7.6
25
Not enough data
8.3
23
Not enough data
7.0
23
Not enough data
Bill Processing
6.2
23
Not enough data
6.7
24
Not enough data
6.8
24
Not enough data
Integration
6.8
25
Not enough data
6.3
25
Not enough data
5.4
23
Not enough data
Agentic AI - Billing
4.3
5
Not enough data
Lead Monitoring
Not enough data
9.0
41
Not enough data
8.9
41
Not enough data
8.7
41
Agentic AI - Lead Capture
Not enough data
7.1
26
Not enough data
7.1
26
Data Capture
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
8.1
41
Not enough data
8.3
41
Analytics
Not enough data
9.1
41
Not enough data
8.8
41
Customization
Not enough data
8.7
40
Not enough data
8.5
40
Not enough data
8.8
41
Not enough data
8.7
41
Agentic AI - Lead Scoring
Not enough data
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Attribution
Not enough data
8.4
20
Not enough data
8.5
21
Not enough data
7.9
20
Discovery
Not enough data
8.6
21
Not enough data
8.3
20
Not enough data
8.2
21
Management
Not enough data
8.3
21
Not enough data
8.3
21
Platform
Not enough data
8.3
21
Not enough data
8.3
20
Agentic AI - Sales Performance Management
Not enough data
7.9
20
Not enough data
8.2
19
Not enough data
7.8
20
Incentives
Not enough data
8.2
152
|
Verified
Not enough data
8.3
159
|
Verified
Not enough data
8.0
151
|
Verified
Not enough data
8.4
160
|
Verified
Personalization
Not enough data
8.5
176
|
Verified
Not enough data
8.6
177
|
Verified
Not enough data
8.6
183
|
Verified
Not enough data
8.4
170
|
Verified
Administrative
Not enough data
8.5
168
|
Verified
Not enough data
8.5
172
|
Verified
Not enough data
8.3
160
Agentic AI - Email Tracking
Not enough data
7.6
29
Not enough data
7.4
28
Not enough data
7.5
29
Not enough data
6.9
28
Not enough data
6.9
29
Not enough data
7.4
29
Not enough data
7.5
28
Analytics
Not enough data
8.3
138
Not enough data
8.3
144
Not enough data
8.4
145
Customizations
Not enough data
8.7
149
Not enough data
8.8
146
Not enough data
8.7
147
Not enough data
8.7
143
Not enough data
8.6
148
Generative AI
Not enough data
7.6
59
Agentic AI - Sales Analytics
Not enough data
7.4
28
Not enough data
7.5
28
Not enough data
7.0
28
Not enough data
7.3
28
Not enough data
7.4
28
Data Sourcing
7.1
11
8.3
143
8.2
10
8.4
147
7.2
10
8.3
140
7.8
12
8.6
152
7.6
11
8.5
144
Predictive Analytics
7.3
11
8.5
144
7.1
11
8.3
136
6.2
11
8.0
122
6.9
13
8.2
128
Sales Management
7.7
14
8.5
151
5.8
11
8.3
129
6.9
14
8.5
142
8.1
13
8.8
149
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Time Tracking
7.9
44
Not enough data
8.1
45
Not enough data
8.0
44
Not enough data
Client Invoicing
8.1
99
Not enough data
8.0
76
Not enough data
8.1
92
Not enough data
Mobile Time Tracking
7.4
38
Not enough data
Administration
7.9
86
Not enough data
8.3
92
Not enough data
7.9
90
Not enough data
Feature Not Available
Not enough data
8.5
91
Not enough data
Platform
7.9
89
Not enough data
7.6
82
Not enough data
7.8
70
Not enough data
8.6
91
Not enough data
7.4
79
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Accelo and Zoho CRM are categorized as Client Portal, Sales Analytics, CRM, CPQ, and Quote-to-Cash
Unique Categories
Zoho CRM is categorized as Customer Journey Mapping, Sales Engagement, AI Sales Assistant, Quote Management, Email Tracking, Sales Gamification, Sales Performance Management, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Accelo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
32.7%
Information Technology and Services
17.5%
Computer Software
6.3%
Management Consulting
5.2%
Accounting
3.5%
Other
34.8%
Information Technology and Services
15.9%
Computer Software
9.8%
Marketing and Advertising
9.0%
Real Estate
3.5%
Financial Services
3.5%
Other
58.3%
Alternatives
Discussions
What does Accelo integrate with?
2 Comments
Official Response from Accelo
Hi there, Valentina is absolutely right! Accelo provides a long list of seamless integrations, including very powerful email, accounting and marketing...Read more
Does Accelo offer Customer Support?
2 Comments
Official Response from Accelo
Hi there, Accelo provides free Customer Support to all Accelo users which includes basic 24/6 email responses. Premium Support is available to customers...Read more
When are you coming up with more new exciting features
2 Comments
MG
Best way to find out about upcoming features is to check out the Accelo Blog page. https://www.accelo.com/resources/blog/Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
