G2 reviewers report that Resource Management by Smartsheet excels in providing a comprehensive overview of projects, integrating seamlessly with other Smartsheet tools. Users appreciate the intuitive resourcing view, which allows for easy visualization of resource allocation, making it simple to identify who is overbooked or available.
Users say Accelo stands out for its all-in-one approach, combining CRM, Help Desk, Sales, Project Management, and Billing into a single platform. This integration is particularly beneficial for businesses looking to streamline operations and reduce the need to switch between multiple applications.
According to verified reviews, Smartsheet's resource management features are praised for their drag-and-drop scheduling capabilities, which feel more natural compared to traditional spreadsheets. This feature enhances day-to-day usability, allowing users to manage tasks more efficiently.
Reviewers mention that Accelo's automation features significantly reduce manual tasks, which helps in minimizing errors and saving time. Users highlight the platform's ability to automate recurring operations, thus lowering administrative overhead and improving workflow efficiency.
G2 reviewers indicate that while Smartsheet has a higher score in ease of setup, Accelo's recent user feedback suggests some challenges with its setup process. Users have noted that Accelo can be less intuitive initially, which may require additional time for onboarding.
Users report that Accelo generally receives higher ratings for support quality, with many praising its responsive customer service. In contrast, while Smartsheet also offers solid support, some users feel that Accelo's support is more proactive and helpful in resolving issues quickly.
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Hi there, Valentina is absolutely right! Accelo provides a long list of seamless integrations, including very powerful email, accounting and marketing...Read more
Does Accelo offer Customer Support?
2 Comments
Official Response from Accelo
Hi there, Accelo provides free Customer Support to all Accelo users which includes basic 24/6 email responses. Premium Support is available to customers...Read more
When are you coming up with more new exciting features
2 Comments
MG
Best way to find out about upcoming features is to check out the Accelo Blog page. https://www.accelo.com/resources/blog/Read more
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