G2 reviewers report that Copper excels in user experience, particularly due to its seamless integration with Google Workspace. Users appreciate how it allows them to manage contacts and view activity directly within Gmail and Calendar, making it a user-friendly choice for those already embedded in the Google ecosystem.
According to verified reviews, Accelo stands out for its all-in-one approach, combining CRM, Help Desk, Sales, Project Management, and Billing into a single platform. This integration is praised for reducing the need to switch between multiple applications, which can streamline workflows and enhance productivity.
Users say that Copper's implementation process is notably quick and intuitive, with many highlighting the ease of onboarding. This is a significant advantage for small businesses looking to adopt a new tool without extensive training or setup time.
Reviewers mention that while Accelo offers robust automation features that minimize manual tasks, some users have noted that it can be less intuitive than Copper, particularly for those who may not be as tech-savvy. This can lead to a steeper learning curve for new users.
G2 reviewers highlight that Copper has a higher overall satisfaction score, reflecting its strong performance in areas like ease of use and setup. Users frequently commend its user interface and the convenience of managing tasks without leaving their email environment.
According to recent feedback, Accelo's automation capabilities are a double-edged sword; while they reduce administrative overhead, some users feel that the complexity of its features can lead to confusion, especially for smaller teams that may not require such extensive functionality.
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Hi there, Valentina is absolutely right! Accelo provides a long list of seamless integrations, including very powerful email, accounting and marketing...Read more
Does Accelo offer Customer Support?
2 Comments
Official Response from Accelo
Hi there, Accelo provides free Customer Support to all Accelo users which includes basic 24/6 email responses. Premium Support is available to customers...Read more
When are you coming up with more new exciting features
2 Comments
MG
Best way to find out about upcoming features is to check out the Accelo Blog page. https://www.accelo.com/resources/blog/Read more
How seamless is the Gmail/Google Apps integration?
2 Comments
RZ
It will require heavily coding to be able to break a crack in this process while violating the agreement of the software. I have a friend who does this for a...Read more
What is copper CRM?
2 Comments
KG
Gmail-integrated customer relationship management system including pipelines, contact organization, and task management.Read more
What does the Chrome Extension do?
1 Comment
RZ
It will allow you to organize your plug-ins much more easier than ever and you will start loving plug-ins (healthy ones of course) while browsing. They will...Read more
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