# Accela vs Cityworks AMS Comparison | | Accela | Cityworks AMS | |---|---|---| | **Star Rating** | 3.9 out of 5 | 3.9 out of 5 | | **Total Reviews** | 13 | 14 | | **Largest Market Segment** | Small-Business (41.7% of reviews) | Mid-Market (57.1% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Ratings Comparison | Rating | Accela | Cityworks AMS | |---|---|---| | **Meets Requirements** | 7.8 (10 reviews) | 8.0 (9 reviews) | | **Ease of Use** | 8.7 (10 reviews) | 7.8 (9 reviews) | | **Ease of Setup** | Not enough data | 6.9 (6 reviews) | | **Ease of Admin** | Not enough data | 6.4 (6 reviews) | | **Quality of Support** | 8.1 (9 reviews) | 7.7 (8 reviews) | | **Has the product been a good partner in doing business?** | Not enough data | 7.3 (5 reviews) | | **Product Direction (% positive)** | 7.7 (10 reviews) | 6.7 (7 reviews) | --- ## Pricing ### Accela #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Cityworks AMS #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Tax & Revenue Collection | Product | Score | Reviews | |---|---|---| | **Accela** | N/A | N/A | | **Cityworks AMS** | N/A | N/A | #### Billing & Collections | Feature | Accela | Cityworks AMS | |---|---|---| | **Payment Portal** | Not enough data | Not enough data | | **Electronic Billing** | Not enough data | Not enough data | | **Agent Alerts** | Not enough data | Not enough data | | **Rate Calculation** | Not enough data | Not enough data | | **Assessment** | Not enough data | Not enough data | #### General Ledger | Feature | Accela | Cityworks AMS | |---|---|---| | **Audit Trail** | Not enough data | Not enough data | | **Disbursement** | Not enough data | Not enough data | | **Delinquency** | Not enough data | Not enough data | | **Financial Reports** | Not enough data | Not enough data | #### Operations | Feature | Accela | Cityworks AMS | |---|---|---| | **Records Management** | Not enough data | Not enough data | | **Information Center** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | #### Interoperability | Feature | Accela | Cityworks AMS | |---|---|---| | **Appraisal** | Not enough data | Not enough data | | **Accounting** | Not enough data | Not enough data | ### Citizen Request Software | Product | Score | Reviews | |---|---|---| | **Accela** | N/A | N/A | | **Cityworks AMS** | N/A | N/A | #### Request Management | Feature | Accela | Cityworks AMS | |---|---|---| | **Online Forms** | Not enough data | Not enough data | | **Assignment** | Not enough data | Not enough data | | **Ticket Workflow** | Not enough data | Not enough data | | **Archiving** | Not enough data | Not enough data | #### Usability | Feature | Accela | Cityworks AMS | |---|---|---| | **Mobile App** | Not enough data | Not enough data | | **Document Attachment** | Not enough data | Not enough data | | **GIS Mapping** | Not enough data | Not enough data | | **Two-Way Communication** | Not enough data | Not enough data | #### Reporting & Analytics | Feature | Accela | Cityworks AMS | |---|---|---| | **Performance Metrics** | Not enough data | Not enough data | | **Data Mapping** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | ### Public Records Management | Product | Score | Reviews | |---|---|---| | **Accela** | N/A | N/A | | **Cityworks AMS** | N/A | N/A | #### Request Management | Feature | Accela | Cityworks AMS | |---|---|---| | **Online Forms** | Not enough data | Not enough data | | **Workflow Assignment** | Not enough data | Not enough data | | **Payment Processing** | Not enough data | Not enough data | | **Public Database** | Not enough data | Not enough data | | **Common Documents** | Not enough data | Not enough data | | **Digital Storage** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Audit Trail** | Not enough data | Not enough data | #### Workflow Management | Feature | Accela | Cityworks AMS | |---|---|---| | **Automated Reminders** | Not enough data | Not enough data | | **Communication Tools** | Not enough data | Not enough data | | **Cross-Department Collaboration** | Not enough data | Not enough data | #### Reporting | Feature | Accela | Cityworks AMS | |---|---|---| | **Dashboards** | Not enough data | Not enough data | | **Basic Reporting** | Not enough data | Not enough data | ### Citizen Engagement | Product | Score | Reviews | |---|---|---| | **Accela** | N/A | N/A | | **Cityworks AMS** | N/A | N/A | #### Surveying & Feedback | Feature | Accela | Cityworks AMS | |---|---|---| | **Form Creation** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Idea Submissions** | Not enough data | Not enough data | #### Communications | Feature | Accela | Cityworks AMS | |---|---|---| | **Multichannel Sync** | Not enough data | Not enough data | | **Video Broadcasting** | Not enough data | Not enough data | | **Website Design** | Not enough data | Not enough data | #### Administration | Feature | Accela | Cityworks AMS | |---|---|---| | **Payment Processing** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | ### Public Financial Management (PFM) System | Product | Score | Reviews | |---|---|---| | **Accela** | N/A | N/A | | **Cityworks AMS** | N/A | N/A | #### Accounting | Feature | Accela | Cityworks AMS | |---|---|---| | **General Ledger** | Not enough data | Not enough data | | **Audit Trail** | Not enough data | Not enough data | | **Journal Entries** | Not enough data | Not enough data | | **Payment Processing** | Not enough data | Not enough data | | **Reconciliations** | Not enough data | Not enough data | | **Payroll** | Not enough data | Not enough data | #### Budgeting | Feature | Accela | Cityworks AMS | |---|---|---| | **Budgets and Forecasts** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **Data Import** | Not enough data | Not enough data | | **Formulas** | Not enough data | Not enough data | | **Budget Hierarchies** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | #### Reporting & Analytics | Feature | Accela | Cityworks AMS | |---|---|---| | **Financial Reports** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | | **Historical Data** | Not enough data | Not enough data | #### Platform | Feature | Accela | Cityworks AMS | |---|---|---| | **Workflow Capability** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Data Import and Export** | Not enough data | Not enough data | | **Connectivity and Integration** | Not enough data | Not enough data | ### Infrastructure Asset Management | Product | Score | Reviews | |---|---|---| | **Accela** | N/A | N/A | | **Cityworks AMS** | N/A | N/A | #### Asset Definition | Feature | Accela | Cityworks AMS | |---|---|---| | **Asset Register** | Not enough data | Not enough data | | **Asset Types** | Not enough data | Not enough data | | **Technical Specifications** | Not enough data | Not enough data | | **Geolocation** | Not enough data | Not enough data | #### Maintenance | Feature | Accela | Cityworks AMS | |---|---|---| | **Work Orders** | Not enough data | Not enough data | | **Preventive** | Not enough data | Not enough data | | **Inspections** | Not enough data | Not enough data | | **Asset Portfolio** | Not enough data | Not enough data | | **Change Management** | Not enough data | Not enough data | #### Optimization | Feature | Accela | Cityworks AMS | |---|---|---| | **Compliance** | Not enough data | Not enough data | | **Modelling** | Not enough data | Not enough data | #### Analytics | Feature | Accela | Cityworks AMS | |---|---|---| | **Infrastructure KPIs** | Not enough data | Not enough data | | **Cost Analysis** | Not enough data | Not enough data | #### Agentic AI - Infrastructure Asset Management | Feature | Accela | Cityworks AMS | |---|---|---| | **Proactive Assistance** | Not enough data | Not enough data | ### Public Works | Product | Score | Reviews | |---|---|---| | **Accela** | N/A | N/A | | **Cityworks AMS** | N/A | N/A | #### System Management | Feature | Accela | Cityworks AMS | |---|---|---| | **Security** | Not enough data | Not enough data | | **System Monitoring** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Public Works Software](https://www.g2.com/categories/public-works), [Infrastructure Asset Management Software](https://www.g2.com/categories/infrastructure-asset-management) **Unique to Accela (5):** [Citizen Engagement Software](https://www.g2.com/categories/citizen-engagement), [Citizen Request Software](https://www.g2.com/categories/citizen-request-software), [Tax & Revenue Collection Software](https://www.g2.com/categories/tax-revenue-collection), [Public Financial Management (PFM) Systems](https://www.g2.com/categories/public-financial-management-pfm-system), [Public Records Management Software](https://www.g2.com/categories/public-records-management) --- ## Reviewer Demographics ### By Company Size | Segment | Accela | Cityworks AMS | |---|---|---| | **Small-Business** | 41.7% | 14.3% | | **Mid-Market** | 41.7% | 57.1% | | **Enterprise** | 16.7% | 28.6% | ### By Industry #### Accela - **Government Administration:** 33.3% - **Environmental Services:** 16.7% - **Retail:** 8.3% - **Pharmaceuticals:** 8.3% - **Leisure, Travel & Tourism:** 8.3% - **Law Practice:** 8.3% - **Health, Wellness and Fitness:** 8.3% - **Computer Software:** 8.3% #### Cityworks AMS - **Government Administration:** 28.6% - **Real Estate:** 14.3% - **Utilities:** 7.1% - **Translation and Localization:** 7.1% - **Recreational Facilities and Services:** 7.1% - **Information Technology and Services:** 7.1% - **Environmental Services:** 7.1% - **Education Management:** 7.1% - **Computer Software:** 7.1% - **Civil Engineering:** 7.1% --- ## Alternatives ### Alternatives to Accela - [Everlaw](https://www.g2.com/products/everlaw/reviews) — 4.7/5 stars (730 reviews) - [Relativity](https://www.g2.com/products/relativity/reviews) — 4.6/5 stars (635 reviews) - [IBM Maximo Application Suite](https://www.g2.com/products/ibm-maximo-application-suite/reviews) — 4.4/5 stars (628 reviews) - [Everbridge 360 (Critical Event Management)](https://www.g2.com/products/everbridge-360-critical-event-management/reviews) — 4.5/5 stars (333 reviews) - [Brightly Asset Essentials](https://www.g2.com/products/brightly-asset-essentials/reviews) — 4.2/5 stars (240 reviews) - [Tyler Enterprise Permitting & Licensing](https://www.g2.com/products/tyler-enterprise-permitting-licensing/reviews) — 3.4/5 stars (20 reviews) - [Zapium](https://www.g2.com/products/zapium/reviews) — 5.0/5 stars (100 reviews) - [Salesforce Government Cloud](https://www.g2.com/products/salesforce-government-cloud/reviews) — 4.3/5 stars (19 reviews) - [NewgenONE Digital Transformation Platform](https://www.g2.com/products/newgenone-digital-transformation-platform/reviews) — 4.5/5 stars (90 reviews) - [Octave Attune EAM (HxGN EAM)](https://www.g2.com/products/octave-attune-eam-hxgn-eam/reviews) — 4.3/5 stars (57 reviews) ### Alternatives to Cityworks AMS - [IBM Maximo Application Suite](https://www.g2.com/products/ibm-maximo-application-suite/reviews) — 4.4/5 stars (628 reviews) - [Brightly Asset Essentials](https://www.g2.com/products/brightly-asset-essentials/reviews) — 4.2/5 stars (240 reviews) - [OpenGov Enterprise Asset Management](https://www.g2.com/products/opengov-enterprise-asset-management/reviews) — 4.4/5 stars (21 reviews) - [Zapium](https://www.g2.com/products/zapium/reviews) — 5.0/5 stars (100 reviews) - [Octave Attune EAM (HxGN EAM)](https://www.g2.com/products/octave-attune-eam-hxgn-eam/reviews) — 4.3/5 stars (57 reviews) - [Tyler Enterprise Permitting & Licensing](https://www.g2.com/products/tyler-enterprise-permitting-licensing/reviews) — 3.4/5 stars (20 reviews) - [Oracle Primavera Unifier](https://www.g2.com/products/oracle-primavera-unifier/reviews) — 4.3/5 stars (50 reviews) - [OpenFlows WorkSuite](https://www.g2.com/products/openflows-worksuite/reviews) — 4.1/5 stars (44 reviews) - [Ultimo](https://www.g2.com/products/ultimo/reviews) — 4.5/5 stars (43 reviews) - [AgileAssets](https://www.g2.com/products/agileassets/reviews) — 3.9/5 stars (12 reviews) --- ## Top Discussions ### Accela No discussions available for this product. ### Cityworks AMS No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/accela-vs-cityworks-ams)