Compare AcademyOcean, Planhat, and Totango

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
AcademyOcean
Free Trial Unavailable
Planhat
Free Trial Unavailable
Totango
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.7
9.0
8.4
Ease of Use
Ease of Use
10.0
8.8
8.5
Ease of Setup
Ease of Setup
9.6
8.3
7.2
Ease of Admin
Ease of Admin
9.8
8.5
7.8
Quality of Support
Quality of Support
9.7
9.5
8.2
Ease of Doing Business With
Ease of Doing Business With
9.8
9.1
8.5
Product Direction (% positive)
Product Direction (% positive)
10.0
9.1
8.6
Meets Requirements
AcademyOcean
9.7
Planhat
9.0
Totango
8.4
Ease of Use
AcademyOcean
10.0
Planhat
8.8
Totango
8.5
Ease of Setup
AcademyOcean
9.6
Planhat
8.3
Totango
7.2
Ease of Admin
AcademyOcean
9.8
Planhat
8.5
Totango
7.8
Quality of Support
AcademyOcean
9.7
Planhat
9.5
Totango
8.2
Ease of Doing Business With
AcademyOcean
9.8
Planhat
9.1
Totango
8.5
Product Direction (% positive)
AcademyOcean
10.0
Planhat
9.1
Totango
8.6

Features

Customer Information
Customer Health Scores
AcademyOcean
8.9
Planhat
9.6
Totango
8.0
Customer Monitoring
AcademyOcean
9.4
Planhat
9.5
Totango
8.6
Customer Profiles
AcademyOcean
9.2
Planhat
9.4
Totango
8.3
Playbooks
AcademyOcean
Not enough data available
Planhat
9.3
Totango
7.5
Customer Segments
AcademyOcean
8.7
Planhat
9.5
Totango
8.8
Product Engagement
AcademyOcean
9.4
Planhat
9.7
Totango
8.3
Surveys
AcademyOcean
Not enough data available
Planhat
9.4
Totango
6.6
Predictions
Churn Risk
AcademyOcean
Not enough data available
Planhat
9.2
Totango
7.6
Upsell Opportunities
AcademyOcean
10.0
Planhat
9.6
Totango
7.3
Custom Triggers
AcademyOcean
Not enough data available
Planhat
9.5
Totango
8.4
Machine Learning
AcademyOcean
Not enough data available
Planhat
9.2
Totango
6.7
Platform
Reporting & Dashboards
AcademyOcean
9.8
Planhat
9.4
Totango
7.8
API & Integrations
AcademyOcean
9.7
Planhat
9.6
Totango
7.8
Data Import & Export Tools
AcademyOcean
9.3
Planhat
9.5
Totango
8.1
Workflow Capability
AcademyOcean
9.0
Planhat
9.3
Totango
8.0
Notifications
AcademyOcean
Not enough data available
Planhat
9.4
Totango
8.0
Customization
AcademyOcean
10.0
Planhat
9.3
Totango
7.8
Scalability
AcademyOcean
9.7
Planhat
9.5
Totango
8.3
Data Security
AcademyOcean
9.3
Planhat
9.6
Totango
8.6
Performance & Reliability
AcademyOcean
9.6
Planhat
9.2
Totango
8.2
User, Role, and Access Management
AcademyOcean
10.0
Planhat
9.4
Totango
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.0%
45.5%
14.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.0%
25.0%
58.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
29.5%
26.7%
AcademyOcean
Small-Business
75.0%
Mid-Market
25.0%
Enterprise
0%
Planhat
Small-Business
45.5%
Mid-Market
25.0%
Enterprise
29.5%
Totango
Small-Business
14.4%
Mid-Market
58.8%
Enterprise
26.7%

Reviewers' Industry

 
Computer Software
50.0%
Computer Software
36.4%
Computer Software
34.8%
 
Marketing and Advertising
16.7%
Information Technology and Services
18.2%
Information Technology and Services
21.9%
 
Information Technology and Services
16.7%
Internet
13.6%
Internet
13.9%
 
Real Estate
8.3%
E-Learning
9.1%
Marketing and Advertising
3.2%
 
Internet
8.3%
Marketing and Advertising
4.5%
Public Safety
2.1%
 
Other
0.0%
Other
18.2%
Other
24.1%
AcademyOcean
Computer Software
50.0%
Marketing and Advertising
16.7%
Information Technology and Services
16.7%
Real Estate
8.3%
Internet
8.3%
Other
0.0%
Planhat
Computer Software
36.4%
Information Technology and Services
18.2%
Internet
13.6%
E-Learning
9.1%
Marketing and Advertising
4.5%
Other
18.2%
Totango
Computer Software
34.8%
Information Technology and Services
21.9%
Internet
13.9%
Marketing and Advertising
3.2%
Public Safety
2.1%
Other
24.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Guillaume M.
User in Marketing and Advertising

The user interface is really smooth and it's extremely easy to use and set up. The team is super responsive and the support is amazing! I really like the fact that all the certification process is handled directly from the app! I also enjoyed the analytics...

Executive Sponsor in Information Technology and Services

* The easy to use interface * The insights tab with usage, adoption and ARR for each clients and where they are in the lifecycle * The playbook function * The segment functionality to slice and dice data * The Planhat team that goes above and beyond...

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
Most Helpful Critical Review
Valerie T.
Administrator in Computer Software

There is nothing we have determined we don't like

Administrator in Information Technology and Services

Planhat can be slow (happens often unfortunately), which means that you have to sit and stare at your screen waiting for it to load. They have a playbook functionality which means you can create templates, but the templates, this is a good feature but you...

Administrator in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

 
AcademyOcean
Most Helpful Favorable Review
Guillaume M.
User in Marketing and Advertising

The user interface is really smooth and it's extremely easy to use and set up. The team is super responsive and the support is amazing! I really like the fact that all the certification process is handled directly from the app! I also enjoyed the analytics...

Most Helpful Critical Review
Valerie T.
Administrator in Computer Software

There is nothing we have determined we don't like

Planhat
Most Helpful Favorable Review
Executive Sponsor in Information Technology and Services

* The easy to use interface * The insights tab with usage, adoption and ARR for each clients and where they are in the lifecycle * The playbook function * The segment functionality to slice and dice data * The Planhat team that goes above and beyond...

Most Helpful Critical Review
Administrator in Information Technology and Services

Planhat can be slow (happens often unfortunately), which means that you have to sit and stare at your screen waiting for it to load. They have a playbook functionality which means you can create templates, but the templates, this is a good feature but you...

Totango
Most Helpful Favorable Review
Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
Administrator in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

Screenshots

 
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Videos

 No videos providedNo videos provided

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's customer success platform you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

AcademyOcean
No videos provided
Planhat
No videos provided
Totango

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's customer success platform you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

Downloads

 No downloads providedNo downloads provided
AcademyOcean
No downloads provided
Planhat
No downloads provided
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