Compare AcademyOcean, Planhat, and ClientSuccess

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
AcademyOcean
Free Trial Unavailable
Planhat
Free Trial Unavailable
ClientSuccess
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.7
9.0
8.4
Ease of Use
Ease of Use
10.0
8.8
9.1
Ease of Setup
Ease of Setup
9.6
8.3
8.7
Ease of Admin
Ease of Admin
9.8
8.5
9.2
Quality of Support
Quality of Support
9.7
9.5
9.4
Ease of Doing Business With
Ease of Doing Business With
9.8
9.1
9.5
Product Direction (% positive)
Product Direction (% positive)
10.0
9.1
9.4
Meets Requirements
AcademyOcean
9.7
Planhat
9.0
ClientSuccess
8.4
Ease of Use
AcademyOcean
10.0
Planhat
8.8
ClientSuccess
9.1
Ease of Setup
AcademyOcean
9.6
Planhat
8.3
ClientSuccess
8.7
Ease of Admin
AcademyOcean
9.8
Planhat
8.5
ClientSuccess
9.2
Quality of Support
AcademyOcean
9.7
Planhat
9.5
ClientSuccess
9.4
Ease of Doing Business With
AcademyOcean
9.8
Planhat
9.1
ClientSuccess
9.5
Product Direction (% positive)
AcademyOcean
10.0
Planhat
9.1
ClientSuccess
9.4

Features

Customer Information
Customer Health Scores
AcademyOcean
8.9
Planhat
9.6
ClientSuccess
8.4
Customer Monitoring
AcademyOcean
9.4
Planhat
9.5
ClientSuccess
8.8
Customer Profiles
AcademyOcean
9.2
Planhat
9.4
ClientSuccess
8.6
Playbooks
AcademyOcean
Not enough data available
Planhat
9.3
ClientSuccess
7.9
Customer Segments
AcademyOcean
8.7
Planhat
9.5
ClientSuccess
8.4
Product Engagement
AcademyOcean
9.4
Planhat
9.7
ClientSuccess
8.0
Surveys
AcademyOcean
Not enough data available
Planhat
9.4
ClientSuccess
7.4
Predictions
Churn Risk
AcademyOcean
Not enough data available
Planhat
9.2
ClientSuccess
8.0
Upsell Opportunities
AcademyOcean
10.0
Planhat
9.6
ClientSuccess
7.1
Custom Triggers
AcademyOcean
Not enough data available
Planhat
9.5
ClientSuccess
7.5
Machine Learning
AcademyOcean
Not enough data available
Planhat
9.2
ClientSuccess
5.6
Platform
Reporting & Dashboards
AcademyOcean
9.8
Planhat
9.4
ClientSuccess
7.8
API & Integrations
AcademyOcean
9.7
Planhat
9.6
ClientSuccess
7.0
Data Import & Export Tools
AcademyOcean
9.3
Planhat
9.5
ClientSuccess
7.6
Workflow Capability
AcademyOcean
9.0
Planhat
9.3
ClientSuccess
8.1
Notifications
AcademyOcean
Not enough data available
Planhat
9.4
ClientSuccess
8.2
Customization
AcademyOcean
10.0
Planhat
9.3
ClientSuccess
7.6
Scalability
AcademyOcean
9.7
Planhat
9.5
ClientSuccess
8.1
Data Security
AcademyOcean
9.3
Planhat
9.6
ClientSuccess
8.6
Performance & Reliability
AcademyOcean
9.6
Planhat
9.2
ClientSuccess
8.4
User, Role, and Access Management
AcademyOcean
10.0
Planhat
9.4
ClientSuccess
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.0%
45.5%
65.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.0%
25.0%
34.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
29.5%
0.9%
AcademyOcean
Small-Business
75.0%
Mid-Market
25.0%
Enterprise
0%
Planhat
Small-Business
45.5%
Mid-Market
25.0%
Enterprise
29.5%
ClientSuccess
Small-Business
65.1%
Mid-Market
34.0%
Enterprise
0.9%

Reviewers' Industry

 
Computer Software
50.0%
Computer Software
36.4%
Computer Software
44.3%
 
Marketing and Advertising
16.7%
Information Technology and Services
18.2%
Information Technology and Services
12.3%
 
Information Technology and Services
16.7%
Internet
13.6%
Marketing and Advertising
9.4%
 
Real Estate
8.3%
E-Learning
9.1%
Internet
9.4%
 
Internet
8.3%
Marketing and Advertising
4.5%
Staffing and Recruiting
1.9%
 
Other
0.0%
Other
18.2%
Other
22.6%
AcademyOcean
Computer Software
50.0%
Marketing and Advertising
16.7%
Information Technology and Services
16.7%
Real Estate
8.3%
Internet
8.3%
Other
0.0%
Planhat
Computer Software
36.4%
Information Technology and Services
18.2%
Internet
13.6%
E-Learning
9.1%
Marketing and Advertising
4.5%
Other
18.2%
ClientSuccess
Computer Software
44.3%
Information Technology and Services
12.3%
Marketing and Advertising
9.4%
Internet
9.4%
Staffing and Recruiting
1.9%
Other
22.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Guillaume M.
User in Marketing and Advertising

The user interface is really smooth and it's extremely easy to use and set up. The team is super responsive and the support is amazing! I really like the fact that all the certification process is handled directly from the app! I also enjoyed the analytics...

GI
Executive Sponsor in Information Technology and Services

* The easy to use interface * The insights tab with usage, adoption and ARR for each clients and where they are in the lifecycle * The playbook function * The segment functionality to slice and dice data * The Planhat team that goes above and beyond...

Jason G.
Administrator in Computer Software

ClientSuccess provides a purpose-built app that covers the most essential needs of an end-to-end Customer Success Program. It is very easy to configure and simply using the product really helps educate our team on CS best practices. The concept of...

Most Helpful Critical Review
Most Helpful Critical Review
GC
Executive Sponsor in Computer Software

I would like to be able to add javascript and embed custom HTML.

Ashwin R.
Administrator in Internet

The software really didn't work - we stopped using it within weeks of getting into contract. But, since we had an annual contract, I decided to continue paying. It was afterall, our mistake for signing up for them after evaluation and getting into an annual...

GC
Administrator in Computer Software

There is no messaging feature, to-do's are cluttered and hard to manage, and the parent child relationship for accounts is a mess. The API is very weak and not able to handle a lot of customers. It takes forever to load our client list and seems to...

 
AcademyOcean
Most Helpful Favorable Review
Guillaume M.
User in Marketing and Advertising

The user interface is really smooth and it's extremely easy to use and set up. The team is super responsive and the support is amazing! I really like the fact that all the certification process is handled directly from the app! I also enjoyed the analytics...

Most Helpful Critical Review
GC
Executive Sponsor in Computer Software

I would like to be able to add javascript and embed custom HTML.

Planhat
Most Helpful Favorable Review
GI
Executive Sponsor in Information Technology and Services

* The easy to use interface * The insights tab with usage, adoption and ARR for each clients and where they are in the lifecycle * The playbook function * The segment functionality to slice and dice data * The Planhat team that goes above and beyond...

Most Helpful Critical Review
Ashwin R.
Administrator in Internet

The software really didn't work - we stopped using it within weeks of getting into contract. But, since we had an annual contract, I decided to continue paying. It was afterall, our mistake for signing up for them after evaluation and getting into an annual...

ClientSuccess
Most Helpful Favorable Review
Jason G.
Administrator in Computer Software

ClientSuccess provides a purpose-built app that covers the most essential needs of an end-to-end Customer Success Program. It is very easy to configure and simply using the product really helps educate our team on CS best practices. The concept of...

Most Helpful Critical Review
GC
Administrator in Computer Software

There is no messaging feature, to-do's are cluttered and hard to manage, and the parent child relationship for accounts is a mess. The API is very weak and not able to handle a lot of customers. It takes forever to load our client list and seems to...

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