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At a Glance
Market Segments
Small-Business (54.2% of reviews)
Mid-Market (70.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Abstrakt Software
Star Rating
(85)4.7 out of 5
Market Segments
Small-Business (54.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Abstrakt SoftwareProdigal
Star Rating
(55)4.9 out of 5
Market Segments
Mid-Market (70.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ProdigalSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Prodigal excels in call analysis with a score of 9.9, highlighting its robust features that provide deep insights into call performance, while Abstrakt Software's call analysis scored lower at 8.6, indicating it may lack some advanced analytical capabilities.
- Users report that Prodigal's machine learning capabilities are rated at 9.5, which enhances lead qualification processes effectively, whereas Abstrakt Software's machine learning features received a score of 8.7, suggesting it may not leverage AI as effectively for lead qualification.
- G2 users note that Prodigal's quality of support is outstanding, scoring 9.8, with many reviewers praising the responsiveness and helpfulness of the support team, while Abstrakt Software's support, rated at 9.4, is still strong but may not match the level of service provided by Prodigal.
- Users on G2 highlight that Prodigal's customer scoring feature is exceptional, achieving a score of 9.9, which helps in effectively evaluating agent performance, while Abstrakt Software's customer scoring is rated at 8.5, indicating it may not provide the same level of insight.
- Reviewers say that Prodigal's AI text summarization feature is rated at 8.7, which is beneficial for quick insights, but Abstrakt Software outperforms with a score of 9.5, suggesting it offers a more effective summarization tool for users.
- Users report that Prodigal's ease of use is rated at 9.6, making it user-friendly for teams, while Abstrakt Software's ease of use is slightly lower at 9.5, indicating that both products are user-friendly but Prodigal may have a slight edge in this area.
Pricing
Entry-Level Pricing
Abstrakt Software
No pricing availableProdigal
No pricing availableFree Trial
Abstrakt Software
No trial information availableProdigal
Free Trial is available
Ratings
Meets Requirements
9.1
63
9.4
44
Ease of Use
9.5
62
9.6
43
Ease of Setup
9.0
19
9.4
27
Ease of Admin
9.4
19
9.5
11
Quality of Support
9.4
62
9.8
43
Has the product been a good partner in doing business?
9.7
19
9.7
10
Product Direction (% positive)
9.6
59
9.7
42
Features by Category
Call Analytics
9.3
34
9.8
16
8.7
32
9.5
16
8.6
31
9.9
16
Feature Not Available
9.8
15
Agent Performance Management
8.5
29
9.9
14
8.0
34
9.1
16
8.4
31
9.6
15
Generative AI
6.4
12
9.5
13
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.5
18
9.4
13
9.4
18
9.3
14
8.9
19
9.0
14
Engagement
9.2
18
9.3
14
9.0
19
8.9
14
9.6
19
8.8
13
Performance
9.0
19
8.8
13
9.5
19
8.8
13
Generative AI
Feature Not Available
8.3
10
8.8
7
8.3
10
Generative AI
Not enough data
8.7
13
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
25
Not enough data
9.3
26
Not enough data
9.2
26
Not enough data
Feature Not Available
Not enough data
Feedback
Feature Not Available
Not enough data
9.2
24
Not enough data
9.3
25
Not enough data
9.2
23
Not enough data
9.1
25
Not enough data
8.8
23
Not enough data
Feature Not Available
Not enough data
Generative AI
7.7
11
Not enough data
Categories
Categories
Shared Categories
Abstrakt Software and Prodigal are categorized as Conversation Intelligence and Contact Center Quality Assurance
Unique Categories
Abstrakt Software is categorized as Sales Coaching
Prodigal is categorized as Speech Analytics
Reviews
Reviewers' Company Size
Abstrakt Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Prodigal
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
22.9%
Computer Software
15.7%
Hospitality
8.4%
Outsourcing/Offshoring
6.0%
Insurance
6.0%
Other
41.0%
Financial Services
49.0%
Outsourcing/Offshoring
9.8%
Consumer Services
9.8%
Banking
5.9%
Telecommunications
3.9%
Other
21.6%
Discussions
What is abstract software used for?
1 Comment
CD
Abstrakt is a real-time call coaching software that can be used by sales reps or agents when live on a call. It provides automated playbooks and recommended...Read more
What is abstract software?
1 Comment
CD
Abstrakt is a real-time call coaching software. It's transforming the sales world as it's focused on real-time, live on a call... not post-call analytics.Read more
How do abstracts work?
1 Comment
Official Response from Abstrakt Software
Abstrakt is a real-time call coaching software.
It can be used as a standalone software or integrated with your current dialer or sales engagement...Read more
Prodigal has no discussions with answers
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