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Compare Abstrakt Software and Observe.AI 
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At a Glance
Market Segments
Small-Business (54.2% of reviews)
Mid-Market (64.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Abstrakt Software
Star Rating
(85)4.7 out of 5
Market Segments
Small-Business (54.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Abstrakt SoftwareObserve.AI
Star Rating
(236)4.6 out of 5
Market Segments
Mid-Market (64.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Observe.AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Observe.AI excels in Call Recording with a score of 9.5, while Abstrakt Software follows closely with a score of 9.3. Reviewers mention that the clarity and reliability of recordings in Observe.AI significantly enhance their quality assurance processes.
- Reviewers mention that Observe.AI's Lead Qualification feature scores 9.0, outperforming Abstrakt Software's 8.4. Users say that the intelligent lead scoring in Observe.AI helps streamline their sales processes more effectively.
- G2 users highlight that Observe.AI's AI Text Summarization feature, with a score of 8.7, is more robust compared to Abstrakt Software's 6.4. Users report that the summarization capabilities in Observe.AI save them significant time in reviewing call notes.
- Users on G2 mention that Abstrakt Software shines in Training with a score of 9.6, compared to Observe.AI's 8.8. Reviewers say that the comprehensive coaching materials and playbook creation tools in Abstrakt Software are particularly beneficial for onboarding new agents.
- Reviewers mention that both products perform well in Quality Assurance, but Observe.AI's Evaluation feature scores 9.2, slightly lower than Abstrakt Software's 9.5. Users report that the calibration tools in Abstrakt Software provide more detailed insights into agent performance.
- Users report that both platforms have strong Compliance features, but Abstrakt Software edges out with a score of 9.5 compared to Observe.AI's 9.3. Reviewers mention that the compliance tracking in Abstrakt Software is more intuitive and user-friendly, making it easier to adhere to regulations.
Pricing
Entry-Level Pricing
Abstrakt Software
No pricing availableObserve.AI
No pricing availableFree Trial
Abstrakt Software
No trial information availableObserve.AI
No trial information availableRatings
Meets Requirements
9.1
63
8.8
183
Ease of Use
9.5
62
9.2
183
Ease of Setup
9.0
19
9.0
106
Ease of Admin
9.4
19
9.2
91
Quality of Support
9.4
62
9.2
179
Has the product been a good partner in doing business?
9.7
19
9.3
93
Product Direction (% positive)
9.6
59
9.7
175
Features by Category
Call Analytics
9.3
34
9.5
43
8.7
32
8.9
44
8.6
31
9.1
44
Feature Not Available
9.0
40
Agent Performance Management
8.5
29
9.3
40
8.0
34
8.7
42
8.4
31
9.1
43
Generative AI
6.4
12
8.9
17
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.5
18
9.2
143
9.4
18
9.0
140
8.9
19
8.8
134
Engagement
9.2
18
9.1
144
9.0
19
9.1
137
9.6
19
8.8
133
Performance
9.0
19
9.0
126
9.5
19
9.3
134
Generative AI
Feature Not Available
8.8
28
8.8
7
8.8
28
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.8
22
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
25
Not enough data
9.3
26
Not enough data
9.2
26
Not enough data
Feature Not Available
Not enough data
Feedback
Feature Not Available
Not enough data
9.2
24
Not enough data
9.3
25
Not enough data
9.2
23
Not enough data
9.1
25
Not enough data
8.8
23
Not enough data
Feature Not Available
Not enough data
Generative AI
7.7
11
Not enough data
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Abstrakt Software and Observe.AI are categorized as Conversation Intelligence and Contact Center Quality Assurance
Unique Categories
Abstrakt Software is categorized as Sales Coaching
Observe.AI is categorized as AI Customer Support Agents, AI Agents For Business Operations, Contact Center AI Observability, and Speech Analytics
Reviews
Reviewers' Company Size
Abstrakt Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
22.9%
Computer Software
15.7%
Hospitality
8.4%
Outsourcing/Offshoring
6.0%
Insurance
6.0%
Other
41.0%
Outsourcing/Offshoring
13.2%
Consumer Services
12.3%
Hospital & Health Care
7.3%
Telecommunications
6.8%
Financial Services
6.8%
Other
53.6%
Discussions
What is abstract software used for?
1 Comment
CD
Abstrakt is a real-time call coaching software that can be used by sales reps or agents when live on a call. It provides automated playbooks and recommended...Read more
What is abstract software?
1 Comment
CD
Abstrakt is a real-time call coaching software. It's transforming the sales world as it's focused on real-time, live on a call... not post-call analytics.Read more
How do abstracts work?
1 Comment
Official Response from Abstrakt Software
Abstrakt is a real-time call coaching software.
It can be used as a standalone software or integrated with your current dialer or sales engagement...Read more
Can I use this tool in promoting quality work to other people in our community?
2 Comments
Official Response from Observe.AI
Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads...Read more
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
Official Response from Observe.AI
The Observe.AI platform inherently enables greater efficiency of quality audits. By allowing users to see call transcripts, specific points of interests on...Read more
Can we get more functions in moment creation that gives the end user more flexibility in terms of designing moments?
1 Comment
Official Response from Observe.AI
Hi Jasper,
Thank you for your question - it comes at a perfect time!
We are currently working on a “Labs” version of Advanced Moments where we are...Read more
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