# 8x8 Work vs Zoom Contact Center Comparison
---
## AI Generated Summary
- Users report that 8x8 Work excels in **call management** with a score of 9.5, making it a preferred choice for businesses that prioritize effective communication. In contrast, Zoom Contact Center, while strong, scores slightly lower at 9.4 for **phone calls**.
- Reviewers mention that Zoom Contact Center shines in **video calls** , achieving a high score of 9.7, which is significantly better than 8x8 Work's score of 7.6. This makes Zoom a better option for teams that rely heavily on video conferencing.
- G2 users highlight the superior **screen sharing** capabilities of Zoom Contact Center, scoring 9.8 compared to 8x8 Work's 7.4. This feature is particularly beneficial for collaborative work environments where visual communication is key.
- Users on G2 appreciate 8x8 Work's **mobile accessibility** with a score of 8.8, which allows for seamless communication on the go. Zoom Contact Center matches this score but lacks some of the advanced mobile features that 8x8 offers.
- Reviewers say that 8x8 Work provides a more comprehensive **collaboration toolset** , scoring 8.8 for live chat and 8.4 for whiteboarding, which are essential for teams that need to brainstorm and share ideas in real-time.
- Users report that Zoom Contact Center's **participant permissions** feature, scoring 9.5, is highly praised for its flexibility in managing meeting access, making it a strong choice for organizations that require strict control over meeting participants.



| | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 931 | 70 | 
| **Largest Market Segment** | Small-Business (54.5% of reviews) | Mid-Market (46.3% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $69.00 1 Agent Per Month | 

---
## Top Pros & Cons

### 8x8 Work

Pros:
- Ease of Use (110 reviews)
- Easy Communication (60 reviews)

Cons:
- Customer Service (25 reviews)
- Customer Support (22 reviews)

### Zoom Contact Center

Pros:
- Ease of Use (31 reviews)
- Features (15 reviews)

Cons:
- Call Issues (10 reviews)
- Lack of Clarity (7 reviews)

---
## Ratings Comparison
| Rating | 8x8 Work | Zoom Contact Center | 
|---|---|---|
  | **Meets Requirements** | 8.6 (673 reviews) | 8.5 (61 reviews) | 
  | **Ease of Use** | 8.6 (683 reviews) | 8.7 (62 reviews) | 
  | **Ease of Setup** | 8.3 (438 reviews) | 8.0 (53 reviews) | 
  | **Ease of Admin** | 8.4 (394 reviews) | 8.4 (41 reviews) | 
  | **Quality of Support** | 8.1 (638 reviews) | 8.3 (61 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (420 reviews) | 8.8 (41 reviews) | 
  | **Product Direction (% positive)** | 7.9 (639 reviews) | 9.0 (60 reviews) | 

---
## Pricing

### 8x8 Work

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Zoom Contact Center

#### Entry-Level Pricing

Plan: Essentials

Price: Starting at $69.00 1 Agent Per Month

Description: For IT help desk, inbound contact center, and core omnichannel contact center

Key Features:
-  AI Companion
-  Flow Editor + IVR
- Real-Time Transcription

[Browse all 3 editions](https://www.g2.com/products/zoom-contact-center/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Zoom Contact Center** | N/A | N/A |

#### Administration

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Compliance

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Customer Support

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Zoom Contact Center** | N/A | N/A |

#### Quality Assurance

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Zoom Contact Center** | 7.8/10 | 52 |

#### Channels

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Voice** | Not enough data | 8.9 (50 reviews) | 
| **Social** | Not enough data | 6.4 (35 reviews) | 
| **Web Chat** | Not enough data | 7.6 (40 reviews) | 
| **Mobile SMS** | Not enough data | 7.5 (39 reviews) | 
| **Email** | Not enough data | 6.5 (37 reviews) | 

#### Generative AI

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.7 (36 reviews) | 

#### Functions

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Session Routing** | Not enough data | 8.3 (44 reviews) | 
| **Session Queuing** | Not enough data | 8.8 (45 reviews) | 
| **Concurrent Calling** | Not enough data | 8.9 (40 reviews) | 
| **Speech Analytics** | Not enough data | 7.4 (37 reviews) | 
| **Auto Dialer** | Not enough data | 7.0 (33 reviews) | 
| **IVR** | Not enough data | 8.3 (40 reviews) | 
| **Inbound Screen Pop** | Not enough data | 7.8 (40 reviews) | 
| **Persistent Data** | Not enough data | 7.5 (42 reviews) | 

#### Agentic AI - Contact Center

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 7.2 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (8 reviews) | 

#### Administrative

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 7.9 (39 reviews) | 
| **Administrator Access** | Not enough data | 9.0 (40 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.0 (47 reviews) | 
| **Session Recording** | Not enough data | 8.5 (43 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 7.7 (37 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 8.6/10 | 153 |
| **Zoom Contact Center** | N/A | N/A |

#### Collaboration Tools

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Screen Sharing** | 8.6 (117 reviews) | Not enough data | 
| **Presentations** | 8.7 (82 reviews) | Not enough data | 
| **Whiteboarding** | 8.3 (77 reviews) | Not enough data | 
| **Live Chat** | 8.9 (86 reviews) | Not enough data | 
| **Hand Raising** | 8.7 (79 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Scheduling** | 8.2 (116 reviews) | Not enough data | 
| **Recording** | 8.9 (119 reviews) | Not enough data | 
| **Participant Permissions** | 8.5 (114 reviews) | Not enough data | 
| **One-Click Join** | 8.5 (88 reviews) | Not enough data | 

#### Software Type

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Mobile** | 8.9 (124 reviews) | Not enough data | 
| **Browser Application** | 8.7 (87 reviews) | Not enough data | 
| **Desktop Application** | 8.8 (96 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Zoom Contact Center** | 7.3/10 | 9 |

#### Workforce Management

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Agent Availability** | Not enough data | 8.9 (6 reviews) | 
| **Skills Management** | Not enough data | 8.1 (6 reviews) | 
| **Shift Scheduling** | Not enough data | 7.5 (6 reviews) | 
| **Agent Self-Service** | Not enough data | 7.8 (6 reviews) | 
| **Mobile Access** | Not enough data | 4.2 (6 reviews) | 

#### Administration

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Automation** | Not enough data | 7.2 (6 reviews) | 
| **Performance Analysis** | Not enough data | 7.1 (7 reviews) | 
| **Dashboards** | Not enough data | 8.1 (9 reviews) | 
| **Forecasting** | Not enough data | 6.7 (5 reviews) | 
| **Intraday Management** | Not enough data | 7.3 (5 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Zoom Contact Center** | 8.9/10 | 15 |

#### Platform

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.3 (11 reviews) | 
| **Mobile Access** | Not enough data | 7.9 (11 reviews) | 
| **Queue Management** | Not enough data | 8.9 (9 reviews) | 
| **Call Routing** | Not enough data | 9.4 (9 reviews) | 
| **Call Back** | Not enough data | 9.8 (9 reviews) | 
| **IVR** | Not enough data | 9.6 (9 reviews) | 
| **Automatic Call Distribution** | Not enough data | 9.8 (9 reviews) | 

#### Generative AI

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.3 (9 reviews) | 

#### Workforce Management

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.3 (9 reviews) | 
| **Performance Evaluation** | Not enough data | 8.0 (9 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Call Recording** | Not enough data | 8.8 (8 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.2 (11 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 9.0/10 | 42 |
| **Zoom Contact Center** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Call Management** | 9.3 (37 reviews) | Not enough data | 
| **Communication Management** | 9.3 (30 reviews) | Not enough data | 
| **Scalability** | 9.4 (33 reviews) | Not enough data | 
| **Integrations** | 8.2 (30 reviews) | Not enough data | 
| **Mobile Accessibility** | 9.0 (34 reviews) | Not enough data | 
| **Accessibility** | 9.3 (33 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Security and Compliance** | 8.9 (30 reviews) | Not enough data | 
| **Analytics and Reporting** | 8.6 (33 reviews) | Not enough data | 
| **Support and Reliability** | 8.7 (35 reviews) | Not enough data | 
| **Automated attendant** | 9.3 (34 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 446 |
| **Zoom Contact Center** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.4 (50 reviews) | Not enough data | 
| **Call Management** | 8.4 (69 reviews) | Not enough data | 
| **Network monitoring** | 7.4 (47 reviews) | Not enough data | 
| **Integrations** | 7.5 (56 reviews) | Not enough data | 
| **Virtual PBX** | 7.1 (38 reviews) | Not enough data | 
| **SIP trunking services** | 7.1 (36 reviews) | Not enough data | 

#### Basic Communication

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Phone Calls** | 9.0 (400 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | 7.6 (194 reviews) ✓ Verified | Not enough data | 
| **Instant Messaging** | 8.1 (250 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | 7.5 (192 reviews) ✓ Verified | Not enough data | 
| **Conference Calls** | 8.3 (268 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 9.0 (319 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (23 reviews) | Not enough data | 

#### Access

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Software Pairing** | 7.9 (220 reviews) | Not enough data | 
| **Browser Extension** | 7.8 (138 reviews) ✓ Verified | Not enough data | 
| **Individual Download** | 8.4 (268 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Hold Music** | 8.2 (290 reviews) ✓ Verified | Not enough data | 
| **Automated Attendants** | 8.5 (291 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | 9.1 (328 reviews) ✓ Verified | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 66 |
| **Zoom Contact Center** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | 5.7 (5 reviews) | Not enough data | 

#### Extensions

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Tenancy Flexibility** | 8.3 (42 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | 8.7 (50 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 8.8 (41 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Voicemail to Email** | 8.8 (55 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 8.2 (37 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 8.6 (51 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.0 (46 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | 7.7 (34 reviews) | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Zoom Contact Center** | N/A | N/A |

#### Platform

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

#### Workforce Management Platform Features

| Feature | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Labor Forecasting** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Time & Attendance Tracking** | Not enough data | Not enough data | 
| **Absence & Leave Management** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Succession Planning** | Not enough data | Not enough data | 
| **Workforce Analytics** | Not enough data | Not enough data | 
| **Self-Service Capabilities** | Not enough data | Not enough data | 
| **Mobile Shift Scheduling** | Not enough data | Not enough data | 
| **Team Communication** | Not enough data | Not enough data | 

---
## Categories

**Unique to 8x8 Work (4):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Zoom Contact Center (6):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Contact Center Software](https://www.g2.com/categories/contact-center), [Workforce Management Software](https://www.g2.com/categories/workforce-management)


---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Work | Zoom Contact Center | 
|---|---|---|
| **Small-Business** | 54.5% | 43.3% | 
| **Mid-Market** | 34.8% | 46.3% | 
| **Enterprise** | 10.7% | 10.4% | 

### By Industry

#### 8x8 Work

- **Information Technology and Services:** 9.7%
- **Financial Services:** 6.7%
- **Computer Software:** 5.5%
- **Hospital & Health Care:** 4.4%
- **Insurance:** 4.1%
- **Marketing and Advertising:** 3.2%
- **Health, Wellness and Fitness:** 3.1%
- **Real Estate:** 3.1%
- **Telecommunications:** 2.9%
- **Retail:** 2.9%
- **Other:** 54.4%

#### Zoom Contact Center

- **Farming:** 14.3%
- **Financial Services:** 7.9%
- **Information Technology and Services:** 7.9%
- **Hospital & Health Care:** 6.3%
- **Higher Education:** 6.3%
- **Legal Services:** 6.3%
- **Insurance:** 4.8%
- **Transportation/Trucking/Railroad:** 4.8%
- **Accounting:** 4.8%
- **Medical Practice:** 3.2%
- **Other:** 33.3%

---
## Alternatives

### Alternatives to 8x8 Work

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1403 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3582 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4195 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56482 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (635 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

### Alternatives to Zoom Contact Center

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (618 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2520 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (702 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3582 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (749 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6994 reviews)

---
## Top Discussions

### 8x8 Work

- Title: [Is 8x8 video conferencing secure?](https://www.g2.com/discussions/is-8x8-video-conferencing-secure) — 3 comments
  > **Top comment:** "Comment deleted by user."
- Title: [Is 8x8 a good phone system?](https://www.g2.com/discussions/is-8x8-a-good-phone-system) — 2 comments
  > **Top comment:** "Undoubtedly, Yes!"
- Title: [My name is abdirisak  I really like to this software.](https://www.g2.com/discussions/my-name-is-abdirisak-i-really-like-to-this-software) — 2 comments, 2 upvotes
  > **Top comment:** "excellent and intelligent segmentation "
- Title: [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [How do you use an 8x8 meeting?](https://www.g2.com/discussions/how-do-you-use-an-8x8-meeting) — 1 comment
  > **Top comment:** "👍 good"

### Zoom Contact Center

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-work-vs-zoom-contact-center)