# 8x8 Work vs Webex Calling Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Webex Calling excels in providing a seamless experience with its integrated platform, allowing users to manage messaging, calls, and organizational tools all in one app. This integration is particularly praised for streamlining daily workflows and enhancing productivity.
- **Users say** that 8x8 Work offers a robust solution for cloud-based communication, effectively addressing the challenges of fragmented business communication. Reviewers appreciate the ability to connect with colleagues via personal and office numbers, making it a versatile tool for various communication needs.
- **According to verified reviews** , Webex Calling stands out for its high-quality audio and call recording features, which provide users with peace of mind and improved call management. This focus on call quality is a significant advantage for businesses that rely heavily on voice communication.
- **Reviewers mention** that while 8x8 Work is user-friendly across multiple devices, some users have noted that it can be less intuitive than Webex Calling, particularly during the setup process. This can lead to a steeper learning curve for new users, despite the availability of helpful guides.
- **G2 reviewers highlight** that Webex Calling's analytics capabilities, such as real-time call queue stats, provide valuable insights for businesses, especially those with larger teams. This feature has transformed how some users manage their call performance, moving from manual tracking to automated reporting.
- **Users report** that while 8x8 Work has a strong focus on small businesses, it may not scale as effectively for mid-market companies compared to Webex Calling, which is designed to cater to a broader range of business sizes. This scalability is crucial for organizations planning for future growth.



| | 8x8 Work | Webex Calling | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 928 | 636 | 
| **Largest Market Segment** | Small-Business (54.6% of reviews) | Mid-Market (41.4% of reviews) | 
| **Entry Level Price** | No pricing available | $0 user/mo | 

---
## Top Pros & Cons

### 8x8 Work

Pros:
- Ease of Use (110 reviews)
- Easy Communication (60 reviews)

Cons:
- Customer Service (25 reviews)
- Customer Support (22 reviews)

### Webex Calling

Pros:
- Ease of Use (69 reviews)
- Reliability (50 reviews)

Cons:
- Complex Processes (18 reviews)
- Lack of Intuitiveness (18 reviews)

---
## Ratings Comparison
| Rating | 8x8 Work | Webex Calling | 
|---|---|---|
  | **Meets Requirements** | 8.6 (669 reviews) | 9.2 (506 reviews) | 
  | **Ease of Use** | 8.6 (679 reviews) | 9.1 (508 reviews) | 
  | **Ease of Setup** | 8.3 (433 reviews) | 8.8 (219 reviews) | 
  | **Ease of Admin** | 8.4 (390 reviews) | 8.7 (93 reviews) | 
  | **Quality of Support** | 8.1 (634 reviews) | 8.9 (478 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (416 reviews) | 8.8 (93 reviews) | 
  | **Product Direction (% positive)** | 7.9 (635 reviews) | 9.1 (492 reviews) | 

---
## Pricing

### 8x8 Work

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Webex Calling

#### Entry-Level Pricing

Plan: Basic Plan

Price: $0 user/mo

Description: Our free plan has limited access to certain features, but it's a great way for you to try before you buy.

Key Features:
- Up to 50 min meeting length
- Up to 100 participants
- Screen sharing

[Browse all 4 editions](https://www.g2.com/products/webex-calling/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 8.7/10 | 153 |
| **Webex Calling** | N/A | N/A |

#### Collaboration Tools

| Feature | 8x8 Work | Webex Calling | 
|---|---|---|
| **Screen Sharing** | 8.6 (117 reviews) | Not enough data | 
| **Presentations** | 8.7 (82 reviews) | Not enough data | 
| **Whiteboarding** | 8.3 (77 reviews) | Not enough data | 
| **Live Chat** | 8.9 (86 reviews) | Not enough data | 
| **Hand Raising** | 8.7 (79 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | 8x8 Work | Webex Calling | 
|---|---|---|
| **Scheduling** | 8.2 (116 reviews) | Not enough data | 
| **Recording** | 8.9 (119 reviews) | Not enough data | 
| **Participant Permissions** | 8.5 (114 reviews) | Not enough data | 
| **One-Click Join** | 8.5 (88 reviews) | Not enough data | 

#### Software Type

| Feature | 8x8 Work | Webex Calling | 
|---|---|---|
| **Mobile** | 8.9 (124 reviews) | Not enough data | 
| **Browser Application** | 8.7 (87 reviews) | Not enough data | 
| **Desktop Application** | 8.8 (96 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | 8x8 Work | Webex Calling | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Webex Calling** | 8.8/10 | 29 |

#### Platform

| Feature | 8x8 Work | Webex Calling | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.9 (22 reviews) | 
| **Mobile Access** | Not enough data | 8.9 (23 reviews) | 
| **Queue Management** | Not enough data | 8.8 (21 reviews) | 
| **Call Routing** | Not enough data | 8.6 (22 reviews) | 
| **Call Back** | Not enough data | 8.8 (22 reviews) | 
| **IVR** | Not enough data | 8.7 (23 reviews) | 
| **Automatic Call Distribution** | Not enough data | 9.0 (22 reviews) | 

#### Generative AI

| Feature | 8x8 Work | Webex Calling | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.6 (20 reviews) | 

#### Workforce Management

| Feature | 8x8 Work | Webex Calling | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.7 (22 reviews) | 
| **Performance Evaluation** | Not enough data | 8.1 (21 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | 8x8 Work | Webex Calling | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.3 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 9.2 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.0 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (6 reviews) | 

#### Administrative

| Feature | 8x8 Work | Webex Calling | 
|---|---|---|
| **Call Recording** | Not enough data | 8.8 (24 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.1 (22 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 9.0/10 | 40 |
| **Webex Calling** | 9.0/10 | 37 |

#### Basic Communication - Cloud PBX

| Feature | 8x8 Work | Webex Calling | 
|---|---|---|
| **Call Management** | 9.3 (37 reviews) | 9.2 (28 reviews) | 
| **Communication Management** | 9.3 (30 reviews) | 9.2 (26 reviews) | 
| **Scalability** | 9.4 (32 reviews) | 9.1 (28 reviews) | 
| **Integrations** | 8.2 (30 reviews) | 8.8 (26 reviews) | 
| **Mobile Accessibility** | 9.0 (34 reviews) | 9.2 (28 reviews) | 
| **Accessibility** | 9.3 (32 reviews) | 9.3 (27 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | 8x8 Work | Webex Calling | 
|---|---|---|
| **Security and Compliance** | 8.9 (30 reviews) | 8.8 (25 reviews) | 
| **Analytics and Reporting** | 8.5 (32 reviews) | 8.0 (24 reviews) | 
| **Support and Reliability** | 8.7 (35 reviews) | 8.8 (27 reviews) | 
| **Automated attendant** | 9.3 (34 reviews) | 8.3 (27 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 443 |
| **Webex Calling** | 8.7/10 | 420 |

#### Platform Basics - VoIP Providers

| Feature | 8x8 Work | Webex Calling | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.3 (49 reviews) | 8.6 (44 reviews) | 
| **Call Management** | 8.4 (67 reviews) | 8.5 (52 reviews) | 
| **Network monitoring** | 7.3 (45 reviews) | 8.6 (43 reviews) | 
| **Integrations** | 7.4 (54 reviews) | 8.7 (58 reviews) | 
| **Virtual PBX** | 7.1 (38 reviews) | 8.6 (41 reviews) | 
| **SIP trunking services** | 7.1 (36 reviews) | 8.6 (42 reviews) | 

#### Basic Communication

| Feature | 8x8 Work | Webex Calling | 
|---|---|---|
| **Phone Calls** | 9.0 (397 reviews) ✓ Verified | 9.3 (370 reviews) ✓ Verified | 
| **Video Calls** | 7.6 (194 reviews) ✓ Verified | 9.1 (334 reviews) ✓ Verified | 
| **Instant Messaging** | 8.1 (250 reviews) ✓ Verified | 9.0 (332 reviews) ✓ Verified | 
| **Screen Sharing** | 7.5 (192 reviews) ✓ Verified | 8.9 (329 reviews) | 
| **Conference Calls** | 8.3 (268 reviews) ✓ Verified | 9.1 (351 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.0 (319 reviews) ✓ Verified | 9.0 (331 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | 8x8 Work | Webex Calling | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (23 reviews) | 8.1 (36 reviews) | 
| **Cross-system Integration** | 7.2 (23 reviews) | 8.3 (40 reviews) | 
| **Adaptive Learning** | 7.2 (23 reviews) | 8.3 (37 reviews) | 
| **Proactive Assistance** | 7.2 (23 reviews) | 8.3 (36 reviews) | 

#### Access

| Feature | 8x8 Work | Webex Calling | 
|---|---|---|
| **Software Pairing** | 7.9 (219 reviews) | 8.9 (307 reviews) | 
| **Browser Extension** | 7.8 (138 reviews) ✓ Verified | 8.8 (301 reviews) | 
| **Individual Download** | 8.3 (267 reviews) ✓ Verified | 9.0 (302 reviews) ✓ Verified | 

#### Advanced Features

| Feature | 8x8 Work | Webex Calling | 
|---|---|---|
| **Hold Music** | 8.2 (290 reviews) ✓ Verified | 8.6 (311 reviews) | 
| **Automated Attendants** | 8.5 (290 reviews) ✓ Verified | 8.8 (309 reviews) | 
| **VOiP Number** | 9.1 (326 reviews) ✓ Verified | 9.0 (311 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 66 |
| **Webex Calling** | 8.9/10 | 163 |

#### Agentic AI - UCaaS Platforms

| Feature | 8x8 Work | Webex Calling | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (5 reviews) | 7.8 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (9 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (9 reviews) | 
| **Natural Language Interaction** | 5.7 (5 reviews) | 8.3 (10 reviews) | 

#### Extensions

| Feature | 8x8 Work | Webex Calling | 
|---|---|---|
| **Tenancy Flexibility** | 8.3 (42 reviews) ✓ Verified | 9.2 (130 reviews) ✓ Verified | 
| **Native VoIP** | 8.7 (50 reviews) ✓ Verified | 9.3 (133 reviews) ✓ Verified | 
| **CCaaS Option** | 8.8 (41 reviews) ✓ Verified | 9.3 (101 reviews) | 

#### Features

| Feature | 8x8 Work | Webex Calling | 
|---|---|---|
| **Voicemail to Email** | 8.8 (55 reviews) ✓ Verified | 9.2 (133 reviews) | 
| **Voicemail to SMS** | Feature Not Available | 9.1 (102 reviews) | 
| **File Sharing** | 8.2 (37 reviews) ✓ Verified | 9.0 (143 reviews) ✓ Verified | 
| **Voice Conferencing** | 8.6 (51 reviews) ✓ Verified | 9.4 (146 reviews) ✓ Verified | 
| **Video Conferencing** | 8.0 (46 reviews) ✓ Verified | 9.4 (143 reviews) ✓ Verified | 
| **Conference Transcripts** | 7.7 (34 reviews) | 9.0 (133 reviews) | 

---
## Categories
**Shared Categories (3):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to 8x8 Work (1):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to Webex Calling (1):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)


---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Work | Webex Calling | 
|---|---|---|
| **Small-Business** | 54.6% | 29.7% | 
| **Mid-Market** | 34.9% | 41.4% | 
| **Enterprise** | 10.6% | 28.9% | 

### By Industry

#### 8x8 Work

- **Information Technology and Services:** 9.7%
- **Financial Services:** 6.6%
- **Computer Software:** 5.5%
- **Hospital & Health Care:** 4.3%
- **Insurance:** 4.1%
- **Marketing and Advertising:** 3.2%
- **Health, Wellness and Fitness:** 3.1%
- **Real Estate:** 3.1%
- **Telecommunications:** 2.9%
- **Retail:** 2.9%
- **Other:** 54.4%

#### Webex Calling

- **Information Technology and Services:** 25.7%
- **Computer Software:** 5.9%
- **Consumer Services:** 5.4%
- **Telecommunications:** 5.4%
- **Marketing and Advertising:** 3.5%
- **Computer & Network Security:** 3.1%
- **Higher Education:** 2.8%
- **Education Management:** 2.6%
- **Financial Services:** 2.6%
- **Accounting:** 2.3%
- **Other:** 40.6%

---
## Alternatives

### Alternatives to 8x8 Work

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1373 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3570 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4179 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56436 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1553 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Crexendo](https://www.g2.com/products/crexendo/reviews) — 4.9/5 stars (351 reviews)

### Alternatives to Webex Calling

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1373 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3570 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56436 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4179 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1600 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1553 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

---
## Top Discussions

### 8x8 Work

- Title: [Is 8x8 video conferencing secure?](https://www.g2.com/discussions/is-8x8-video-conferencing-secure) — 3 comments
  > **Top comment:** "Comment deleted by user."
- Title: [My name is abdirisak  I really like to this software.](https://www.g2.com/discussions/my-name-is-abdirisak-i-really-like-to-this-software) — 2 comments, 2 upvotes
  > **Top comment:** "excellent and intelligent segmentation "
- Title: [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [Is 8x8 a good phone system?](https://www.g2.com/discussions/is-8x8-a-good-phone-system) — 1 comment
  > **Top comment:** "Undoubtedly, Yes!"
- Title: [How do you use an 8x8 meeting?](https://www.g2.com/discussions/how-do-you-use-an-8x8-meeting) — 1 comment
  > **Top comment:** "👍 good"

### Webex Calling

- Title: [What is Webex Calling used for?](https://www.g2.com/discussions/what-is-webex-calling-used-for) — 2 comments
  > **Top comment:** "Webex Calling is a cloud-based business phone system provided by Cisco's Webex platform. It allows users to make calls over the internet, enabling voice..."
- Title: [Is Webex calling free?](https://www.g2.com/discussions/is-webex-calling-free) — 2 comments
  > **Top comment:** "WebEx calling has different options the Basic is free you can call anyone with a WebEx account. 
Call is $ 17.00 per license Call anyone with a WebEx..."
- Title: [Which platform is Cisco Webex calling based upon?](https://www.g2.com/discussions/which-platform-is-cisco-webex-calling-based-upon) — 2 comments
  > **Top comment:** "Cisco unified communication manager "
- Title: [What are the benefits of Cisco Cloud Calling?](https://www.g2.com/discussions/advantages-f1569fc4-d98a-415d-ae10-e2625b328b20) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Most enterprises can't afford to rip and replace their phone systems to go to the cloud. With Cisco, we allow enterprises to protect their investment  while..."
- Title: [Is Webex Calling a global solution?](https://www.g2.com/discussions/global-2459f52a-78db-406b-9f11-00d0e8d3c306) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, Webex Calling is globally available and supports multi-site, multi-national enterprises and is sold through Cisco's trusted network of partners."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-work-vs-webex-calling)