Compare 8x8 Work and Webex Calling 
Featured Products
At a Glance
Market Segments
Small-Business (58.2% of reviews)
Mid-Market (41.2% of reviews)
Entry-Level Pricing
No pricing available
$0 user/mo
8x8 Work
Star Rating
(835)4.2 out of 5
Market Segments
Small-Business (58.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 WorkWebex Calling
Star Rating
(618)4.5 out of 5
Market Segments
Mid-Market (41.2% of reviews)
Pros & Cons
Entry-Level Pricing
$0 user/mo
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Webex Calling excels in overall user satisfaction, boasting a higher G2 Score compared to 8x8 Work. Users appreciate its real-time call monitoring and seamless integration of calling, messaging, and meetings into a single platform, which enhances collaboration.
- According to verified reviews, Webex Calling's setup process is often described as simple and straightforward, making it easy for users to get started. In contrast, while 8x8 Work is also noted for its ease of use, some users feel it lacks the same level of intuitive onboarding that Webex offers.
- Users say that Webex Calling provides superior call quality and connectivity, with features that support agent training and performance improvement. Meanwhile, 8x8 Work is praised for its reliable call quality as well, but some users have reported occasional issues with call consistency.
- Reviewers mention that Webex Calling's flexibility allows for effective remote work, with an intuitive interface that simplifies navigation. On the other hand, 8x8 Work is recognized for its mobile app that enables users to make and receive calls on the go, which is a significant advantage for hybrid work environments.
- G2 reviewers highlight Webex Calling's strong performance in call management and communication management, scoring higher than 8x8 Work in these areas. Users appreciate the comprehensive features that enhance their daily operations, while 8x8 Work offers solid functionality but may not match the depth of Webex's capabilities.
- According to recent user feedback, both platforms have their strengths, but Webex Calling's overall reliability and feature set make it a preferred choice for mid-market users, while 8x8 Work is often favored by small businesses for its user-friendly design and straightforward functionality.
Pricing
Entry-Level Pricing
8x8 Work
No pricing availableWebex Calling
Basic Plan
$0
user/mo
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen sharing
Free Trial
8x8 Work
No trial information availableWebex Calling
No trial information availableRatings
Meets Requirements
8.7
624
9.2
490
Ease of Use
8.6
629
9.1
492
Ease of Setup
8.2
386
8.8
203
Ease of Admin
8.4
342
8.7
92
Quality of Support
8.1
591
8.9
461
Has the product been a good partner in doing business?
8.5
372
8.8
92
Product Direction (% positive)
7.9
598
9.2
480
Features by Category
Collaboration Tools
8.6
117
Not enough data
8.7
82
Not enough data
8.3
77
Not enough data
8.9
86
Not enough data
8.7
79
Not enough data
Meeting Coordination
8.2
116
Not enough data
8.9
119
Not enough data
8.5
114
Not enough data
8.5
88
Not enough data
Software Type
8.9
124
Not enough data
8.7
87
Not enough data
8.8
95
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.9
24
Not enough data
8.9
26
Not enough data
8.9
24
Not enough data
8.8
25
Not enough data
8.8
24
Not enough data
8.7
25
Not enough data
9.0
25
Generative AI
Not enough data
8.7
23
Workforce Management
Not enough data
8.8
24
Not enough data
8.2
23
Call Center Infrastructure (CCI)
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
9.3
9
Not enough data
8.8
7
Administrative
Not enough data
8.9
25
Not enough data
9.1
25
Basic Communication - Cloud PBX
9.2
31
9.4
26
9.3
29
9.3
25
9.4
29
9.4
26
8.2
29
8.8
26
9.0
31
9.3
28
9.2
30
9.4
26
Advanced Features - Cloud PBX
8.9
29
8.8
23
8.6
28
8.0
24
8.8
30
8.8
27
9.2
30
8.3
25
Platform Basics - VoIP Providers
8.2
42
8.6
45
8.6
47
8.6
47
7.2
42
8.7
45
7.4
40
8.5
50
7.0
37
8.6
44
7.0
35
8.6
44
Basic Communication
9.0
369
|
Verified
9.3
358
|
Verified
7.6
191
|
Verified
9.1
334
|
Verified
8.0
241
|
Verified
9.0
330
|
Verified
7.5
190
|
Verified
8.9
326
8.3
264
|
Verified
9.1
348
|
Verified
9.0
311
|
Verified
9.0
335
|
Verified
Agentic AI - VoIP Providers
7.2
22
8.2
39
7.1
22
8.6
40
7.1
22
8.5
40
7.0
21
8.4
40
Access
7.9
218
8.9
309
7.7
135
|
Verified
8.8
305
8.3
261
|
Verified
9.0
305
|
Verified
Advanced Features
8.2
287
|
Verified
8.6
317
8.4
278
|
Verified
8.8
313
9.1
312
|
Verified
9.0
313
Agentic AI - UCaaS Platforms
Not enough data
7.7
8
Not enough data
8.5
9
Not enough data
7.9
8
Not enough data
8.3
8
Extensions
8.3
42
|
Verified
9.2
131
|
Verified
8.6
48
|
Verified
9.3
133
|
Verified
8.8
40
|
Verified
9.3
101
Features
8.7
51
|
Verified
9.2
131
Feature Not Available
9.0
101
8.2
37
|
Verified
9.1
139
|
Verified
8.5
49
|
Verified
9.4
141
|
Verified
8.1
44
|
Verified
9.4
139
|
Verified
7.7
34
9.0
132
Categories
Categories
Shared Categories
8x8 Work and Webex Calling are categorized as UCaaS Platforms, VoIP Providers, and Cloud PBX Platforms
Unique Categories
8x8 Work is categorized as Video Conferencing
Webex Calling is categorized as Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
8x8 Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Calling
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.1%
Financial Services
6.7%
Computer Software
5.9%
Insurance
4.1%
Hospital & Health Care
3.7%
Other
70.6%
Information Technology and Services
26.5%
Consumer Services
6.1%
Computer Software
5.9%
Telecommunications
5.4%
Marketing and Advertising
3.7%
Other
52.4%
Discussions
Is 8x8 video conferencing secure?
3 Comments
ZN
Yeah. I personally Trust it.Read more
My name is abdirisak I really like to this software.
2 Comments
MA
I'm glad to know! Yes, that's really an amazing softwareRead more
How do I simply use and implement
1 Comment
NS
anywhere you need to go with the 8x8. Work for mobile. The app once you download the app and log in using your username. And password the app opens in the...Read more
What are the benefits of Cisco Cloud Calling?
2 Comments
G2
I really liked how clear the sound is and there is no sound lag from the person we are calling.Read more
Which platform is Cisco Webex calling based upon?
2 Comments
DK
Cisco unified communication manager Read more
Is Webex calling free?
2 Comments
SD
There is a free version of Cisco Webex that provides basic meeting capabilities, but for more advanced features, larger meetings, and business-oriented...Read more
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