# 8x8 Work vs VoIP.ms Comparison
---
## AI Generated Summary
- **G2 reviewers report** that 8x8 Work excels in providing a comprehensive communication solution, integrating calls, video meetings, team chat, and messaging into one user-friendly platform. Users appreciate how this integration has significantly improved collaboration within their teams.
- **Users say** that VoIP.ms stands out for its flexibility and cost-effectiveness, particularly for businesses with complex requirements. The pay-as-you-go model is highlighted as a major advantage, allowing users to manage costs effectively based on their usage.
- **Reviewers mention** that 8x8 Work offers a seamless experience for hybrid work environments, with reliable call quality and an intuitive mobile app that allows users to stay connected even when away from their desks. This ease of use is a significant draw for many teams.
- **According to verified reviews** , VoIP.ms is praised for its transparent pricing and geolocated servers, which cater to various office locations. This feature enhances the service's reliability and accessibility, making it a strong choice for businesses with multiple sites.
- **G2 reviewers highlight** that while 8x8 Work has a solid overall satisfaction score, some users have noted challenges with specific configurations, indicating that it may not always meet unique workflow needs as effectively as VoIP.ms.
- **Users report** that VoIP.ms has a higher rating for support quality and ease of administration, with many finding it easier to manage their accounts and receive assistance when needed, which can be crucial for businesses relying on consistent communication.



| | 8x8 Work | VoIP.ms | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 919 | 106 | 
| **Largest Market Segment** | Small-Business (54.8% of reviews) | Small-Business (89.9% of reviews) | 
| **Entry Level Price** | No pricing available | $0.01 | 

---
## Top Pros & Cons

### 8x8 Work

Pros:
- Ease of Use (110 reviews)
- Easy Communication (60 reviews)

Cons:
- Customer Service (25 reviews)
- Customer Support (22 reviews)

### VoIP.ms

Pros:
- Affordable (1 reviews)
- Options Variety (1 reviews)

Cons:
- Account Management (1 reviews)
- Phone Number Issues (1 reviews)

---
## Ratings Comparison
| Rating | 8x8 Work | VoIP.ms | 
|---|---|---|
  | **Meets Requirements** | 8.6 (664 reviews) | 9.1 (64 reviews) | 
  | **Ease of Use** | 8.6 (673 reviews) | 9.1 (64 reviews) | 
  | **Ease of Setup** | 8.3 (427 reviews) | 8.8 (49 reviews) | 
  | **Ease of Admin** | 8.4 (385 reviews) | 9.3 (47 reviews) | 
  | **Quality of Support** | 8.1 (629 reviews) | 9.1 (62 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (411 reviews) | 9.3 (48 reviews) | 
  | **Product Direction (% positive)** | 7.8 (631 reviews) | 9.1 (53 reviews) | 

---
## Pricing

### 8x8 Work

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### VoIP.ms

#### Entry-Level Pricing

Plan: Local Pay Per Minute - CAN & US48

Price: $0.01

Description: Get instant access to 50+ robust features including Call Encryption, Call Recording, Ring Groups, Digital Receptionist (IVR) and much more at a fraction of the cost.

Key Features:
- • Local phone numbers (DIDs) starting at $1.10/unt
- • Outgoing Calls starting at $0.01/min in US48 and $0.005/min in Canada

[Browse all 3 editions](https://www.g2.com/products/voip-ms/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 8.7/10 | 153 |
| **VoIP.ms** | N/A | N/A |

#### Collaboration Tools

| Feature | 8x8 Work | VoIP.ms | 
|---|---|---|
| **Screen Sharing** | 8.6 (117 reviews) | Not enough data | 
| **Presentations** | 8.7 (82 reviews) | Not enough data | 
| **Whiteboarding** | 8.3 (77 reviews) | Not enough data | 
| **Live Chat** | 8.9 (86 reviews) | Not enough data | 
| **Hand Raising** | 8.7 (79 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | 8x8 Work | VoIP.ms | 
|---|---|---|
| **Scheduling** | 8.2 (116 reviews) | Not enough data | 
| **Recording** | 8.9 (119 reviews) | Not enough data | 
| **Participant Permissions** | 8.5 (114 reviews) | Not enough data | 
| **One-Click Join** | 8.5 (88 reviews) | Not enough data | 

#### Software Type

| Feature | 8x8 Work | VoIP.ms | 
|---|---|---|
| **Mobile** | 8.9 (124 reviews) | Not enough data | 
| **Browser Application** | 8.7 (87 reviews) | Not enough data | 
| **Desktop Application** | 8.8 (96 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | 8x8 Work | VoIP.ms | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 9.0/10 | 38 |
| **VoIP.ms** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | 8x8 Work | VoIP.ms | 
|---|---|---|
| **Call Management** | 9.3 (35 reviews) | Not enough data | 
| **Communication Management** | 9.3 (30 reviews) | Not enough data | 
| **Scalability** | 9.4 (32 reviews) | Not enough data | 
| **Integrations** | 8.2 (30 reviews) | Not enough data | 
| **Mobile Accessibility** | 9.0 (34 reviews) | Not enough data | 
| **Accessibility** | 9.3 (32 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | 8x8 Work | VoIP.ms | 
|---|---|---|
| **Security and Compliance** | 8.9 (30 reviews) | Not enough data | 
| **Analytics and Reporting** | 8.5 (32 reviews) | Not enough data | 
| **Support and Reliability** | 8.7 (34 reviews) | Not enough data | 
| **Automated attendant** | 9.3 (34 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 436 |
| **VoIP.ms** | 8.9/10 | 61 |

#### Platform Basics - VoIP Providers

| Feature | 8x8 Work | VoIP.ms | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.3 (49 reviews) | Not enough data | 
| **Call Management** | 8.4 (67 reviews) | Not enough data | 
| **Network monitoring** | 7.3 (45 reviews) | Not enough data | 
| **Integrations** | 7.4 (51 reviews) | Not enough data | 
| **Virtual PBX** | 7.1 (38 reviews) | Not enough data | 
| **SIP trunking services** | 7.1 (36 reviews) | Not enough data | 

#### Basic Communication

| Feature | 8x8 Work | VoIP.ms | 
|---|---|---|
| **Phone Calls** | 9.0 (393 reviews) ✓ Verified | 9.6 (49 reviews) | 
| **Video Calls** | 7.6 (192 reviews) ✓ Verified | Feature Not Available | 
| **Instant Messaging** | 8.1 (249 reviews) ✓ Verified | 7.9 (24 reviews) | 
| **Screen Sharing** | 7.5 (191 reviews) ✓ Verified | Feature Not Available | 
| **Conference Calls** | 8.3 (267 reviews) ✓ Verified | 8.9 (31 reviews) | 
| **Desk-to-Desk Calls** | 9.0 (318 reviews) ✓ Verified | 8.9 (30 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | 8x8 Work | VoIP.ms | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 7.1 (22 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (23 reviews) | Not enough data | 

#### Access

| Feature | 8x8 Work | VoIP.ms | 
|---|---|---|
| **Software Pairing** | 7.9 (219 reviews) | 8.8 (21 reviews) | 
| **Browser Extension** | 7.8 (138 reviews) ✓ Verified | Feature Not Available | 
| **Individual Download** | 8.3 (266 reviews) ✓ Verified | Feature Not Available | 

#### Advanced Features

| Feature | 8x8 Work | VoIP.ms | 
|---|---|---|
| **Hold Music** | 8.2 (290 reviews) ✓ Verified | 8.6 (29 reviews) | 
| **Automated Attendants** | 8.5 (289 reviews) ✓ Verified | 8.9 (28 reviews) | 
| **VOiP Number** | 9.1 (323 reviews) ✓ Verified | 9.4 (44 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 66 |
| **VoIP.ms** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | 8x8 Work | VoIP.ms | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | 5.7 (5 reviews) | Not enough data | 

#### Extensions

| Feature | 8x8 Work | VoIP.ms | 
|---|---|---|
| **Tenancy Flexibility** | 8.3 (42 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | 8.7 (50 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 8.8 (41 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | 8x8 Work | VoIP.ms | 
|---|---|---|
| **Voicemail to Email** | 8.8 (55 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 8.2 (37 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 8.6 (51 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.0 (46 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | 7.7 (34 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to 8x8 Work (3):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)



---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Work | VoIP.ms | 
|---|---|---|
| **Small-Business** | 54.8% | 89.9% | 
| **Mid-Market** | 34.6% | 9.0% | 
| **Enterprise** | 10.6% | 1.1% | 

### By Industry

#### 8x8 Work

- **Information Technology and Services:** 9.8%
- **Financial Services:** 6.5%
- **Computer Software:** 5.6%
- **Hospital & Health Care:** 4.4%
- **Insurance:** 4.1%
- **Marketing and Advertising:** 3.3%
- **Health, Wellness and Fitness:** 3.2%
- **Real Estate:** 3.2%
- **Retail:** 2.9%
- **Telecommunications:** 2.8%
- **Other:** 54.3%

#### VoIP.ms

- **Information Technology and Services:** 14.6%
- **Computer Software:** 10.1%
- **Computer & Network Security:** 5.6%
- **Marketing and Advertising:** 5.6%
- **Legal Services:** 4.5%
- **Retail:** 4.5%
- **Financial Services:** 4.5%
- **Internet:** 3.4%
- **Real Estate:** 3.4%
- **Health, Wellness and Fitness:** 2.2%
- **Other:** 41.6%

---
## Alternatives

### Alternatives to 8x8 Work

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3552 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4163 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56368 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (634 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

### Alternatives to VoIP.ms

- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3371 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4163 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3552 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (518 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)

---
## Top Discussions

### 8x8 Work

- Title: [Is 8x8 video conferencing secure?](https://www.g2.com/discussions/is-8x8-video-conferencing-secure) — 3 comments
  > **Top comment:** "Comment deleted by user."
- Title: [My name is abdirisak  I really like to this software.](https://www.g2.com/discussions/my-name-is-abdirisak-i-really-like-to-this-software) — 2 comments, 2 upvotes
  > **Top comment:** "excellent and intelligent segmentation "
- Title: [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [Is 8x8 a good phone system?](https://www.g2.com/discussions/is-8x8-a-good-phone-system) — 1 comment
  > **Top comment:** "Undoubtedly, Yes!"
- Title: [How do you use an 8x8 meeting?](https://www.g2.com/discussions/how-do-you-use-an-8x8-meeting) — 1 comment
  > **Top comment:** "👍 good"

### VoIP.ms

- Title: [What is the most reliable, home Analog Telephone Adapter VoIP 1 FXS](https://www.g2.com/discussions/50784-what-is-the-most-reliable-home-analog-telephone-adapter-voip-1-fxs) — 2 comments, 1 upvote
  > **Top comment:** "I found the lack of product selection and availability, 20-year-old designs, and generally poor line output quality are major issues with VOIP ATA devices. ..."
- Title: [SMS & MMS](https://www.g2.com/discussions/sms-mms) — 1 comment, 1 upvote
  > **Top comment:** "I'm fortunate to have come across the top telephone providers when visiting https://freezvon.com/virtual-number/united-kingdom and with united kingdom..."
- Title: [How can I advertise and promote VOIP.ms?](https://www.g2.com/discussions/50790-how-can-i-advertise-and-promote-voip-ms) — 1 comment, 2 upvotes
  > **Top comment:** "In matters of analysis, it is true and effective in development, improving."
- Title: [What sip phone do you enjoy?](https://www.g2.com/discussions/50780-what-sip-phone-do-you-enjoy) — 1 comment, 1 upvote
  > **Top comment:** "My most recent acquisition was the Yealink T-21. Very nice phone for very good price. Upgrade to the most recent software to avoid unwanted probing calls..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-work-vs-voip-ms)