# 8x8 Work vs Ultatel Comparison
---
## AI Generated Summary
- **G2 reviewers report** that 8x8 Work excels in its **admin portal** , making it easy for users to adjust settings and troubleshoot issues. Many users appreciate the quick user creation process, which is particularly beneficial for businesses with frequent new hires.
- **Users say** that Ultatel stands out for its **user-friendly phone system** , which facilitates smooth inter-office communication and customer interactions. The ability to receive voicemail notifications via email is also highlighted as a convenient feature.
- **According to verified reviews** , 8x8 Work is praised for its **quick implementation** , with users noting that they were able to set it up in less than a week, even after relocating. This efficiency helps maintain a consistent corporate identity across all communication channels.
- **Reviewers mention** that Ultatel provides exceptional **customer support** , with many users reporting immediate responses to support requests. This level of service contributes to a positive overall experience, especially for those who value prompt assistance.
- **G2 reviewers highlight** that while 8x8 Work has a solid reputation for reliability, some users have experienced challenges with specific configurations. However, they still find it easier to maintain compared to traditional on-premise systems.
- **Users express appreciation** for Ultatel's **simplicity** in onboarding and overall use, noting that the process is straightforward and free from unnecessary complications. This ease of use is a significant draw for small businesses looking for efficient solutions.



| | 8x8 Work | Ultatel | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 925 | 51 | 
| **Largest Market Segment** | Small-Business (54.7% of reviews) | Small-Business (74.5% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $18.00 1 User Per Month | 

---
## Top Pros & Cons

### 8x8 Work

Pros:
- Ease of Use (110 reviews)
- Easy Communication (60 reviews)

Cons:
- Customer Service (25 reviews)
- Customer Support (22 reviews)

### Ultatel

Pros:
- Customer Support (7 reviews)
- Customer Service (5 reviews)

Cons:
- Admin Control (2 reviews)
- Complex Processes (2 reviews)

---
## Ratings Comparison
| Rating | 8x8 Work | Ultatel | 
|---|---|---|
  | **Meets Requirements** | 8.6 (667 reviews) | 9.4 (47 reviews) | 
  | **Ease of Use** | 8.6 (676 reviews) | 9.4 (49 reviews) | 
  | **Ease of Setup** | 8.3 (430 reviews) | 9.3 (36 reviews) | 
  | **Ease of Admin** | 8.4 (388 reviews) | 8.9 (36 reviews) | 
  | **Quality of Support** | 8.1 (632 reviews) | 9.5 (42 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (414 reviews) | 9.3 (34 reviews) | 
  | **Product Direction (% positive)** | 7.8 (633 reviews) | 9.8 (49 reviews) | 

---
## Pricing

### 8x8 Work

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Ultatel

#### Entry-Level Pricing

Plan: Essential

Price: Starting at $18.00 1 User Per Month

Key Features:
- Complete Business Phone System & Service (Voice, SMS/MMS, Chat, Video)
- Unlimited US & Canada Calling
- Business SMS and MMS

[Browse all 3 editions](https://www.g2.com/products/ultatel/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Ultatel** | 9.7/10 | 10 |

#### Channels

| Feature | 8x8 Work | Ultatel | 
|---|---|---|
| **Voice** | Not enough data | 9.7 (10 reviews) | 
| **Social** | Not enough data | Feature Not Available | 
| **Web Chat** | Not enough data | Feature Not Available | 
| **Mobile SMS** | Not enough data | 9.3 (7 reviews) | 
| **Email** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Work | Ultatel | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | 8x8 Work | Ultatel | 
|---|---|---|
| **Session Routing** | Not enough data | 9.8 (7 reviews) | 
| **Session Queuing** | Not enough data | 10.0 (6 reviews) | 
| **Concurrent Calling** | Not enough data | 10.0 (6 reviews) | 
| **Speech Analytics** | Not enough data | Not enough data | 
| **Auto Dialer** | Not enough data | 10.0 (7 reviews) | 
| **IVR** | Not enough data | Not enough data | 
| **Inbound Screen Pop** | Not enough data | 9.7 (5 reviews) | 
| **Persistent Data** | Not enough data | 9.7 (5 reviews) | 

#### Agentic AI - Contact Center

| Feature | 8x8 Work | Ultatel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | 8x8 Work | Ultatel | 
|---|---|---|
| **Session Summary Notes** | Not enough data | Not enough data | 
| **Administrator Access** | Not enough data | 9.8 (7 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.4 (8 reviews) | 
| **Session Recording** | Not enough data | 10.0 (7 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 9.2 (6 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 8.7/10 | 153 |
| **Ultatel** | N/A | N/A |

#### Collaboration Tools

| Feature | 8x8 Work | Ultatel | 
|---|---|---|
| **Screen Sharing** | 8.6 (117 reviews) | Not enough data | 
| **Presentations** | 8.7 (82 reviews) | Not enough data | 
| **Whiteboarding** | 8.3 (77 reviews) | Not enough data | 
| **Live Chat** | 8.9 (86 reviews) | Not enough data | 
| **Hand Raising** | 8.7 (79 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | 8x8 Work | Ultatel | 
|---|---|---|
| **Scheduling** | 8.2 (116 reviews) | Not enough data | 
| **Recording** | 8.9 (119 reviews) | Not enough data | 
| **Participant Permissions** | 8.5 (114 reviews) | Not enough data | 
| **One-Click Join** | 8.5 (88 reviews) | Not enough data | 

#### Software Type

| Feature | 8x8 Work | Ultatel | 
|---|---|---|
| **Mobile** | 8.9 (124 reviews) | Not enough data | 
| **Browser Application** | 8.7 (87 reviews) | Not enough data | 
| **Desktop Application** | 8.8 (96 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | 8x8 Work | Ultatel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 9.0/10 | 39 |
| **Ultatel** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | 8x8 Work | Ultatel | 
|---|---|---|
| **Call Management** | 9.3 (36 reviews) | Not enough data | 
| **Communication Management** | 9.3 (30 reviews) | Not enough data | 
| **Scalability** | 9.4 (32 reviews) | Not enough data | 
| **Integrations** | 8.2 (30 reviews) | Not enough data | 
| **Mobile Accessibility** | 9.0 (34 reviews) | Not enough data | 
| **Accessibility** | 9.3 (32 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | 8x8 Work | Ultatel | 
|---|---|---|
| **Security and Compliance** | 8.9 (30 reviews) | Not enough data | 
| **Analytics and Reporting** | 8.5 (32 reviews) | Not enough data | 
| **Support and Reliability** | 8.7 (35 reviews) | Not enough data | 
| **Automated attendant** | 9.3 (34 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 440 |
| **Ultatel** | 8.3/10 | 42 |

#### Platform Basics - VoIP Providers

| Feature | 8x8 Work | Ultatel | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.3 (49 reviews) | 8.3 (6 reviews) | 
| **Call Management** | 8.4 (67 reviews) | 9.3 (9 reviews) | 
| **Network monitoring** | 7.3 (45 reviews) | 6.9 (6 reviews) | 
| **Integrations** | 7.4 (53 reviews) | 7.1 (8 reviews) | 
| **Virtual PBX** | 7.1 (38 reviews) | 5.7 (5 reviews) | 
| **SIP trunking services** | 7.1 (36 reviews) | 7.7 (5 reviews) | 

#### Basic Communication

| Feature | 8x8 Work | Ultatel | 
|---|---|---|
| **Phone Calls** | 9.0 (395 reviews) ✓ Verified | 9.6 (40 reviews) | 
| **Video Calls** | 7.6 (194 reviews) ✓ Verified | 8.1 (32 reviews) | 
| **Instant Messaging** | 8.1 (250 reviews) ✓ Verified | 8.9 (37 reviews) | 
| **Screen Sharing** | 7.5 (192 reviews) ✓ Verified | 7.9 (28 reviews) | 
| **Conference Calls** | 8.3 (268 reviews) ✓ Verified | 9.3 (34 reviews) | 
| **Desk-to-Desk Calls** | 9.0 (318 reviews) ✓ Verified | 9.3 (27 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | 8x8 Work | Ultatel | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (23 reviews) | Not enough data | 

#### Access

| Feature | 8x8 Work | Ultatel | 
|---|---|---|
| **Software Pairing** | 7.9 (219 reviews) | 8.0 (27 reviews) | 
| **Browser Extension** | 7.8 (138 reviews) ✓ Verified | 7.7 (22 reviews) | 
| **Individual Download** | 8.3 (267 reviews) ✓ Verified | 8.3 (23 reviews) | 

#### Advanced Features

| Feature | 8x8 Work | Ultatel | 
|---|---|---|
| **Hold Music** | 8.2 (290 reviews) ✓ Verified | 8.8 (31 reviews) | 
| **Automated Attendants** | 8.5 (289 reviews) ✓ Verified | 9.5 (33 reviews) | 
| **VOiP Number** | 9.1 (324 reviews) ✓ Verified | 9.6 (35 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 66 |
| **Ultatel** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | 8x8 Work | Ultatel | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | 5.7 (5 reviews) | Not enough data | 

#### Extensions

| Feature | 8x8 Work | Ultatel | 
|---|---|---|
| **Tenancy Flexibility** | 8.3 (42 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | 8.7 (50 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 8.8 (41 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | 8x8 Work | Ultatel | 
|---|---|---|
| **Voicemail to Email** | 8.8 (55 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 8.2 (37 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 8.6 (51 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.0 (46 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | 7.7 (34 reviews) | Not enough data | 

---
## Categories
**Shared Categories (3):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to 8x8 Work (1):** [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Ultatel (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)


---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Work | Ultatel | 
|---|---|---|
| **Small-Business** | 54.7% | 74.5% | 
| **Mid-Market** | 34.7% | 23.5% | 
| **Enterprise** | 10.6% | 2.0% | 

### By Industry

#### 8x8 Work

- **Information Technology and Services:** 9.8%
- **Financial Services:** 6.5%
- **Computer Software:** 5.6%
- **Hospital & Health Care:** 4.3%
- **Insurance:** 4.1%
- **Marketing and Advertising:** 3.3%
- **Health, Wellness and Fitness:** 3.1%
- **Real Estate:** 3.1%
- **Telecommunications:** 2.9%
- **Retail:** 2.9%
- **Other:** 54.3%

#### Ultatel

- **Information Technology and Services:** 10.2%
- **Non-Profit Organization Management:** 10.2%
- **Hospital & Health Care:** 8.2%
- **Health, Wellness and Fitness:** 6.1%
- **Construction:** 6.1%
- **Marketing and Advertising:** 4.1%
- **Logistics and Supply Chain:** 4.1%
- **Graphic Design:** 4.1%
- **Airlines/Aviation:** 4.1%
- **Computer & Network Security:** 2.0%
- **Other:** 40.8%

---
## Alternatives

### Alternatives to 8x8 Work

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1356 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3562 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56388 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (637 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

### Alternatives to Ultatel

- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3562 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1356 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56388 reviews)
- [Crexendo](https://www.g2.com/products/crexendo/reviews) — 4.9/5 stars (344 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3374 reviews)

---
## Top Discussions

### 8x8 Work

- Title: [Is 8x8 video conferencing secure?](https://www.g2.com/discussions/is-8x8-video-conferencing-secure) — 3 comments
  > **Top comment:** "Comment deleted by user."
- Title: [My name is abdirisak  I really like to this software.](https://www.g2.com/discussions/my-name-is-abdirisak-i-really-like-to-this-software) — 2 comments, 2 upvotes
  > **Top comment:** "excellent and intelligent segmentation "
- Title: [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [Is 8x8 a good phone system?](https://www.g2.com/discussions/is-8x8-a-good-phone-system) — 1 comment
  > **Top comment:** "Undoubtedly, Yes!"
- Title: [How do you use an 8x8 meeting?](https://www.g2.com/discussions/how-do-you-use-an-8x8-meeting) — 1 comment
  > **Top comment:** "👍 good"

### Ultatel

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-work-vs-ultatel)