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Compare 8x8 Work and Ultatel 
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Small-Business (76.1% of reviews)
Entry-Level Pricing
No pricing available
Starting at $18.00 1 User Per Month
8x8 Work
Star Rating
(817)4.2 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 WorkUltatel
Star Rating
(46)4.7 out of 5
Market Segments
Small-Business (76.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $18.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 8x8 Work excels in providing a comprehensive communication solution, integrating calls, video meetings, team chat, and messaging into one platform. Users appreciate how this integration has significantly improved collaboration within their teams.
- Users say that Ultatel stands out for its exceptional customer support, with many highlighting the quick response times and helpfulness of the support team. Reviewers have noted that having a dedicated account manager during onboarding makes the setup process seamless.
- According to verified reviews, 8x8 Work is praised for its user-friendly interface and ease of use, particularly for hybrid work environments. Users have mentioned that the mobile app allows them to stay connected and manage calls effectively, even when away from their desks.
- Reviewers mention that Ultatel's reliability is a key strength, with users appreciating the organized management of business communications, including call routing and voicemail features. This organization helps streamline operations across multiple departments.
- G2 reviewers highlight that while 8x8 Work has a solid overall rating, it faces challenges in specific areas like call quality compared to Ultatel. Users have reported consistent call quality with Ultatel, which enhances their communication experience.
- Users indicate that both platforms have their strengths, but Ultatel's higher ratings in support and ease of setup suggest it may be a better fit for businesses prioritizing customer service and a smooth onboarding experience.
Pricing
Entry-Level Pricing
8x8 Work
No pricing availableUltatel
Essential
Starting at $18.00
1 User Per Month
- Complete Business Phone System & Service (Voice, SMS/MMS, Chat, Video)
- Unlimited US & Canada Calling
- Business SMS and MMS
Free Trial
8x8 Work
No trial information availableUltatel
No trial information availableRatings
Meets Requirements
8.6
615
9.3
45
Ease of Use
8.6
620
9.4
46
Ease of Setup
8.2
377
9.2
33
Ease of Admin
8.4
336
8.8
33
Quality of Support
8.1
582
9.5
40
Has the product been a good partner in doing business?
8.5
366
9.2
31
Product Direction (% positive)
7.9
589
9.7
46
Features by Category
Channels
Not enough data
9.7
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.3
7
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.8
7
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
Not enough data
Not enough data
10.0
7
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
9.7
5
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
9.8
7
Not enough data
9.4
8
Not enough data
10.0
7
Not enough data
9.2
6
Collaboration Tools
8.6
117
Not enough data
8.7
82
Not enough data
8.3
77
Not enough data
8.9
86
Not enough data
8.7
79
Not enough data
Meeting Coordination
8.2
116
Not enough data
8.9
119
Not enough data
8.5
114
Not enough data
8.5
88
Not enough data
Software Type
8.9
124
Not enough data
8.7
87
Not enough data
8.8
95
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
9.2
31
Not enough data
9.3
29
Not enough data
9.4
29
Not enough data
8.2
29
Not enough data
9.0
31
Not enough data
9.2
30
Not enough data
Advanced Features - Cloud PBX
8.9
29
Not enough data
8.6
28
Not enough data
8.8
30
Not enough data
9.2
30
Not enough data
Platform Basics - VoIP Providers
8.1
41
8.3
6
8.5
44
9.3
9
7.1
40
6.9
6
7.4
39
6.1
6
6.9
36
5.7
5
7.0
35
7.7
5
Basic Communication
9.0
363
|
Verified
9.6
38
7.6
191
|
Verified
8.1
32
8.0
240
|
Verified
8.8
36
7.5
190
|
Verified
7.9
28
8.3
264
|
Verified
9.3
34
9.0
311
|
Verified
9.3
27
Agentic AI - VoIP Providers
7.2
22
Not enough data
7.1
22
Not enough data
7.1
22
Not enough data
7.0
21
Not enough data
Access
7.9
218
8.0
27
7.7
135
|
Verified
7.7
22
8.4
259
|
Verified
8.3
23
Advanced Features
8.2
287
|
Verified
8.8
31
8.4
278
|
Verified
9.5
33
9.1
310
|
Verified
9.6
35
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.3
42
|
Verified
Not enough data
8.6
48
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
Features
8.7
51
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
37
|
Verified
Not enough data
8.5
49
|
Verified
Not enough data
8.1
44
|
Verified
Not enough data
7.7
34
Not enough data
Categories
Categories
Shared Categories
8x8 Work and Ultatel are categorized as UCaaS Platforms, VoIP Providers, and Video Conferencing
Unique Categories
8x8 Work is categorized as Cloud PBX Platforms
Ultatel is categorized as Contact Center
Reviews
Reviewers' Company Size
8x8 Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ultatel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.1%
Financial Services
6.7%
Computer Software
6.0%
Insurance
4.1%
Hospital & Health Care
3.8%
Other
70.3%
Non-Profit Organization Management
10.9%
Information Technology and Services
8.7%
Hospital & Health Care
8.7%
Health, Wellness and Fitness
6.5%
Construction
6.5%
Other
58.7%
Alternatives
Discussions
Is 8x8 video conferencing secure?
3 Comments
ZN
Yeah. I personally Trust it.Read more
My name is abdirisak I really like to this software.
2 Comments
MA
I'm glad to know! Yes, that's really an amazing softwareRead more
How do I simply use and implement
1 Comment
NS
anywhere you need to go with the 8x8. Work for mobile. The app once you download the app and log in using your username. And password the app opens in the...Read more
Ultatel has no discussions with answers
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