# 8x8 Work, Twilio vs Nextiva Comparison

| | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.1 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 926 | 521 | 3,566 | 
| **Largest Market Segment** | Small-Business (54.7% of reviews) | Small-Business (51.5% of reviews) | Small-Business (77.3% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | Starting at $15.00 1 User Per Month | 

---
## Top Pros & Cons

### 8x8 Work

Pros:
- Ease of Use (110 reviews)
- Easy Communication (60 reviews)

Cons:
- Customer Service (25 reviews)
- Customer Support (22 reviews)

### Twilio

Pros:
- Ease of Use (40 reviews)
- Easy Integrations (30 reviews)

Cons:
- Expensive (26 reviews)
- Poor Customer Support (23 reviews)

### Nextiva

Pros:
- Customer Support (127 reviews)
- Ease of Use (117 reviews)

Cons:
- Complexity (25 reviews)
- Difficult Configuration (25 reviews)

---
## Ratings Comparison
| Rating | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
  | **Meets Requirements** | 8.6 (669 reviews) | 8.7 (376 reviews) | 9.0 (2836 reviews) | 
  | **Ease of Use** | 8.6 (678 reviews) | 8.2 (385 reviews) | 8.7 (2885 reviews) | 
  | **Ease of Setup** | 8.3 (432 reviews) | 7.7 (224 reviews) | 8.4 (2170 reviews) | 
  | **Ease of Admin** | 8.4 (390 reviews) | 7.9 (198 reviews) | 8.6 (1986 reviews) | 
  | **Quality of Support** | 8.1 (634 reviews) | 7.8 (342 reviews) | 9.0 (2821 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (416 reviews) | 8.0 (189 reviews) | 8.8 (1968 reviews) | 
  | **Product Direction (% positive)** | 7.9 (635 reviews) | 8.3 (363 reviews) | 8.3 (2714 reviews) | 

---
## Pricing

### 8x8 Work

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Twilio

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Text Messaging

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Bulk SMS** | Not enough data | Not enough data | Not enough data | 
| **Two-Way Text Messaging** | Not enough data | Not enough data | Not enough data | 
| **Text Scheduler** | Not enough data | Not enough data | Not enough data | 
| **Automatic Replies** | Not enough data | Not enough data | Not enough data | 
| **Automatic URL Shortening** | Not enough data | Not enough data | Not enough data | 
| **MMS Marketing** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Transactional SMS** | Not enough data | Not enough data | Not enough data | 

#### SMS Platform

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **White Label** | Not enough data | Not enough data | Not enough data | 
| **Text-to-Landline** | Not enough data | Not enough data | Not enough data | 
| **Short Codes** | Not enough data | Not enough data | Not enough data | 
| **API Integration** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Nextiva** | 8.5/10 | 207 |

#### Channels

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Voice** | Not enough data | Not enough data | 9.4 (194 reviews) | 
| **Social** | Not enough data | Not enough data | 7.9 (176 reviews) | 
| **Web Chat** | Not enough data | Not enough data | 7.7 (174 reviews) | 
| **Mobile SMS** | Not enough data | Not enough data | 8.2 (178 reviews) | 
| **Email** | Not enough data | Not enough data | 8.2 (168 reviews) | 

#### Generative AI

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 7.6 (84 reviews) | 

#### Functions

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Session Routing** | Not enough data | Not enough data | 8.7 (173 reviews) | 
| **Session Queuing** | Not enough data | Not enough data | 8.6 (173 reviews) | 
| **Concurrent Calling** | Not enough data | Not enough data | 8.8 (174 reviews) | 
| **Speech Analytics** | Not enough data | Not enough data | 8.1 (171 reviews) | 
| **Auto Dialer** | Not enough data | Not enough data | 8.2 (169 reviews) | 
| **IVR** | Not enough data | Not enough data | 8.5 (176 reviews) | 
| **Inbound Screen Pop** | Not enough data | Not enough data | 8.5 (169 reviews) | 
| **Persistent Data** | Not enough data | Not enough data | 8.4 (165 reviews) | 

#### Agentic AI - Contact Center

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.8 (11 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 9.2 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 9.2 (11 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 9.2 (11 reviews) | 

#### Administrative

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Session Summary Notes** | Not enough data | Not enough data | 8.3 (167 reviews) | 
| **Administrator Access** | Not enough data | Not enough data | 9.1 (176 reviews) | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 8.9 (176 reviews) | 
| **Session Recording** | Not enough data | Not enough data | 8.4 (166 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | Not enough data | 8.3 (160 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 8.7/10 | 153 |
| **Twilio** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Collaboration Tools

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Screen Sharing** | 8.6 (117 reviews) | Not enough data | Not enough data | 
| **Presentations** | 8.7 (82 reviews) | Not enough data | Not enough data | 
| **Whiteboarding** | 8.3 (77 reviews) | Not enough data | Not enough data | 
| **Live Chat** | 8.9 (86 reviews) | Not enough data | Not enough data | 
| **Hand Raising** | 8.7 (79 reviews) | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Scheduling** | 8.2 (116 reviews) | Not enough data | Not enough data | 
| **Recording** | 8.9 (119 reviews) | Not enough data | Not enough data | 
| **Participant Permissions** | 8.5 (114 reviews) | Not enough data | Not enough data | 
| **One-Click Join** | 8.5 (88 reviews) | Not enough data | Not enough data | 

#### Software Type

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Mobile** | 8.9 (124 reviews) | Not enough data | Not enough data | 
| **Browser Application** | 8.7 (87 reviews) | Not enough data | Not enough data | 
| **Desktop Application** | 8.8 (96 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Twilio** | 7.8/10 | 132 |
| **Nextiva** | N/A | N/A |

#### Functionality

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Ease Of Integration** | Not enough data | 8.1 (116 reviews) ✓ Verified | Not enough data | 
| **API Call Speed** | Not enough data | 8.3 (104 reviews) ✓ Verified | Not enough data | 
| **Communication Varieties** | Not enough data | 8.3 (111 reviews) ✓ Verified | Not enough data | 

#### Support

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Documentation** | Not enough data | 7.5 (108 reviews) ✓ Verified | Not enough data | 
| **Community Support** | Not enough data | Feature Not Available | Not enough data | 
| **Professional Support** | Not enough data | 6.8 (113 reviews) ✓ Verified | Not enough data | 

### Video Platform as a Service (VPaaS)

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Twilio** | 6.9/10 | 15 |
| **Nextiva** | N/A | N/A |

#### API Features

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Live Chat** | Not enough data | 6.7 (12 reviews) | Not enough data | 
| **Screen Sharing** | Not enough data | 6.7 (12 reviews) | Not enough data | 
| **Subtitles and Closed Captions** | Not enough data | 6.7 (13 reviews) | Not enough data | 
| **Custom Video Player** | Not enough data | 7.3 (11 reviews) | Not enough data | 
| **Live Simulcasting** | Not enough data | 7.0 (11 reviews) | Not enough data | 

#### Security and Compliance

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Encryption** | Not enough data | 6.5 (11 reviews) | Not enough data | 
| **Watermarking** | Not enough data | 6.7 (11 reviews) | Not enough data | 
| **HIPAA Compliance** | Not enough data | 7.2 (13 reviews) | Not enough data | 
| **GDPR Compliance** | Not enough data | 7.3 (11 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Nextiva** | 8.6/10 | 772 |

#### Platform

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 8.1 (466 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 8.6 (667 reviews) | 
| **Queue Management** | Not enough data | Not enough data | 8.6 (585 reviews) | 
| **Call Routing** | Not enough data | Not enough data | 8.9 (693 reviews) | 
| **Call Back** | Not enough data | Not enough data | 8.8 (606 reviews) | 
| **IVR** | Not enough data | Not enough data | 8.3 (502 reviews) | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 8.6 (604 reviews) | 

#### Generative AI

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 7.7 (295 reviews) | 

#### Workforce Management

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 8.7 (607 reviews) | 
| **Performance Evaluation** | Not enough data | Not enough data | 8.7 (565 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.8 (8 reviews) | 

#### Administrative

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 8.7 (594 reviews) | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 8.7 (624 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 9.0/10 | 40 |
| **Twilio** | 4.9/10 | 5 |
| **Nextiva** | 9.1/10 | 43 |

#### Basic Communication - Cloud PBX

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Call Management** | 9.3 (37 reviews) | 4.7 (5 reviews) | 9.4 (31 reviews) | 
| **Communication Management** | 9.3 (30 reviews) | 5.0 (5 reviews) | 9.1 (30 reviews) | 
| **Scalability** | 9.4 (32 reviews) | 5.0 (5 reviews) | 9.3 (28 reviews) | 
| **Integrations** | 8.2 (30 reviews) | 5.7 (5 reviews) | 8.5 (24 reviews) | 
| **Mobile Accessibility** | 9.0 (34 reviews) | 5.3 (5 reviews) | 8.7 (31 reviews) | 
| **Accessibility** | 9.3 (32 reviews) | 5.3 (5 reviews) | 9.0 (28 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Security and Compliance** | 8.9 (30 reviews) | 4.7 (5 reviews) | 9.1 (26 reviews) | 
| **Analytics and Reporting** | 8.5 (32 reviews) | 4.3 (5 reviews) | 9.3 (29 reviews) | 
| **Support and Reliability** | 8.7 (35 reviews) | 3.7 (5 reviews) | 9.1 (30 reviews) | 
| **Automated attendant** | 9.3 (34 reviews) | 5.0 (5 reviews) | 9.1 (27 reviews) | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Transactional Messages** | Not enough data | Not enough data | Not enough data | 
| **Bulk WhatsApp Messaging** | Not enough data | Not enough data | Not enough data | 
| **Conversational Messaging** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Promotional Messages** | Not enough data | Not enough data | Not enough data | 
| **Automated Replies** | Not enough data | Not enough data | Not enough data | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **API Integration** | Not enough data | Not enough data | Not enough data | 
| **WhatsApp Commerce** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 442 |
| **Twilio** | N/A | N/A |
| **Nextiva** | 8.2/10 | 1792 |

#### Platform Basics - VoIP Providers

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | 8.3 (49 reviews) | Not enough data | 8.7 (66 reviews) | 
| **Call Management** | 8.4 (67 reviews) | Not enough data | 8.8 (93 reviews) | 
| **Network monitoring** | 7.3 (45 reviews) | Not enough data | 8.2 (58 reviews) | 
| **Integrations** | 7.4 (53 reviews) | Not enough data | 8.1 (67 reviews) | 
| **Virtual PBX** | 7.1 (38 reviews) | Not enough data | 7.9 (54 reviews) | 
| **SIP trunking services** | 7.1 (36 reviews) | Not enough data | 7.7 (53 reviews) | 

#### Basic Communication

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Phone Calls** | 9.0 (396 reviews) ✓ Verified | Not enough data | 9.2 (1697 reviews) ✓ Verified | 
| **Video Calls** | 7.6 (194 reviews) ✓ Verified | Not enough data | 7.9 (899 reviews) ✓ Verified | 
| **Instant Messaging** | 8.1 (250 reviews) ✓ Verified | Not enough data | 8.3 (1057 reviews) ✓ Verified | 
| **Screen Sharing** | 7.5 (192 reviews) ✓ Verified | Not enough data | 7.7 (830 reviews) | 
| **Conference Calls** | 8.3 (268 reviews) ✓ Verified | Not enough data | 8.6 (1161 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.0 (319 reviews) ✓ Verified | Not enough data | 9.1 (1340 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.3 (23 reviews) | Not enough data | 7.7 (41 reviews) | 
| **Cross-system Integration** | 7.2 (23 reviews) | Not enough data | 7.8 (40 reviews) | 
| **Adaptive Learning** | 7.2 (23 reviews) | Not enough data | 7.6 (39 reviews) | 
| **Proactive Assistance** | 7.2 (23 reviews) | Not enough data | 7.6 (40 reviews) | 

#### Access

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Software Pairing** | 7.9 (219 reviews) | Not enough data | 8.0 (903 reviews) | 
| **Browser Extension** | 7.8 (138 reviews) ✓ Verified | Not enough data | 8.1 (898 reviews) | 
| **Individual Download** | 8.3 (267 reviews) ✓ Verified | Not enough data | 8.5 (1040 reviews) ✓ Verified | 

#### Advanced Features

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Hold Music** | 8.2 (290 reviews) ✓ Verified | Not enough data | 8.3 (1174 reviews) ✓ Verified | 
| **Automated Attendants** | 8.5 (290 reviews) ✓ Verified | Not enough data | 8.6 (1244 reviews) ✓ Verified | 
| **VOiP Number** | 9.1 (326 reviews) ✓ Verified | Not enough data | 9.1 (1492 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 66 |
| **Twilio** | N/A | N/A |
| **Nextiva** | 8.6/10 | 203 |

#### Agentic AI - UCaaS Platforms

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | 5.7 (5 reviews) | Not enough data | 8.1 (7 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.1 (7 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.3 (8 reviews) | 
| **Natural Language Interaction** | 5.7 (5 reviews) | Not enough data | 8.6 (7 reviews) | 

#### Extensions

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Tenancy Flexibility** | 8.3 (42 reviews) ✓ Verified | Not enough data | 8.5 (149 reviews) ✓ Verified | 
| **Native VoIP** | 8.7 (50 reviews) ✓ Verified | Not enough data | 9.1 (159 reviews) ✓ Verified | 
| **CCaaS Option** | 8.8 (41 reviews) ✓ Verified | Not enough data | 8.8 (147 reviews) ✓ Verified | 

#### Features

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Voicemail to Email** | 8.8 (55 reviews) ✓ Verified | Not enough data | 9.2 (185 reviews) ✓ Verified | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 8.5 (154 reviews) | 
| **File Sharing** | 8.2 (37 reviews) ✓ Verified | Not enough data | 8.3 (142 reviews) ✓ Verified | 
| **Voice Conferencing** | 8.6 (51 reviews) ✓ Verified | Not enough data | 9.0 (156 reviews) ✓ Verified | 
| **Video Conferencing** | 8.0 (46 reviews) ✓ Verified | Not enough data | 8.4 (146 reviews) ✓ Verified | 
| **Conference Transcripts** | 7.7 (34 reviews) | Not enough data | Feature Not Available | 

### RCS Business Messaging

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Messaging - RCS Business Messaging

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Rich Media** | Not enough data | Not enough data | Not enough data | 
| **Interactive Messages** | Not enough data | Not enough data | Not enough data | 
| **Branded Templates** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Conversational RCS** | Not enough data | Not enough data | Not enough data | 
| **Transactional RCS** | Not enough data | Not enough data | Not enough data | 
| **Promotional RCS** | Not enough data | Not enough data | Not enough data | 

#### Security / Verification - RCS Business Messaging

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Verified Sender** | Not enough data | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | Not enough data | 
| **Authentification** | Not enough data | Not enough data | Not enough data | 

#### Analytics / Deliverability - RCS Business Messaging

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Read Receipts** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **SMS Fallback** | Not enough data | Not enough data | Not enough data | 

#### AI - RCS Business Messaging

| Feature | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **AI** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to 8x8 Work (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to Twilio (5):** [ RCS Business Messaging Software](https://www.g2.com/categories/rcs-business-messaging), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing), [Video Platform as a Service (VPaaS) Software](https://www.g2.com/categories/video-platform-as-a-service-vpaas), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)

**Unique to Nextiva (4):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)


---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Work | Twilio | Nextiva | 
|---|---|---|---|
| **Small-Business** | 54.7% | 51.5% | 77.3% | 
| **Mid-Market** | 34.7% | 30.2% | 21.5% | 
| **Enterprise** | 10.6% | 18.3% | 1.2% | 

### By Industry

#### 8x8 Work

- **Information Technology and Services:** 9.8%
- **Financial Services:** 6.5%
- **Computer Software:** 5.5%
- **Hospital & Health Care:** 4.3%
- **Insurance:** 4.1%
- **Marketing and Advertising:** 3.3%
- **Health, Wellness and Fitness:** 3.1%
- **Real Estate:** 3.1%
- **Telecommunications:** 2.9%
- **Retail:** 2.9%
- **Other:** 54.5%

#### Twilio

- **Computer Software:** 17.4%
- **Information Technology and Services:** 11.3%
- **Marketing and Advertising:** 7.0%
- **Financial Services:** 5.2%
- **Internet:** 4.8%
- **Health, Wellness and Fitness:** 4.5%
- **Telecommunications:** 3.8%
- **Real Estate:** 2.7%
- **Hospital & Health Care:** 2.5%
- **Non-Profit Organization Management:** 2.5%
- **Other:** 38.2%

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.7%
- **Construction:** 5.3%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.6%
- **Law Practice:** 3.4%
- **Legal Services:** 3.2%
- **Other:** 56.6%

---
## Alternatives

### Alternatives to 8x8 Work

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1367 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56391 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (633 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3374 reviews)

### Alternatives to Twilio

- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [MSG91](https://www.g2.com/products/msg91/reviews) — 4.5/5 stars (199 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2096 reviews)
- [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews)
- [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) — 4.4/5 stars (504 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (482 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Bird](https://www.g2.com/products/messagebird-bird/reviews) — 3.9/5 stars (73 reviews)
- [Infobip](https://www.g2.com/products/infobip/reviews) — 4.3/5 stars (58 reviews)

### Alternatives to Nextiva

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1367 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)

---
## Top Discussions

### 8x8 Work

- Title: [Is 8x8 video conferencing secure?](https://www.g2.com/discussions/is-8x8-video-conferencing-secure) — 3 comments
  > **Top comment:** "Comment deleted by user."
- Title: [My name is abdirisak  I really like to this software.](https://www.g2.com/discussions/my-name-is-abdirisak-i-really-like-to-this-software) — 2 comments, 2 upvotes
  > **Top comment:** "excellent and intelligent segmentation "
- Title: [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [Is 8x8 a good phone system?](https://www.g2.com/discussions/is-8x8-a-good-phone-system) — 1 comment
  > **Top comment:** "Undoubtedly, Yes!"
- Title: [How do you use an 8x8 meeting?](https://www.g2.com/discussions/how-do-you-use-an-8x8-meeting) — 1 comment
  > **Top comment:** "👍 good"

### Twilio

- Title: [Is it possible to do automated skype message using twilio](https://www.g2.com/discussions/is-it-possible-to-do-automated-skype-message-using-twilio) — 2 comments, 1 upvote
  > **Top comment:** "There's no specific API for sending Skype messages, like there is for WhatsApp for example, BUT you could use the Programmable SMS API to send an SMS to a..."
- Title: [What is Twilio used for?](https://www.g2.com/discussions/what-is-twilio-used-for) — 1 comment
  > **Top comment:** "As a Whatsapp Business provider"
- Title: [Is twilio reliable?](https://www.g2.com/discussions/is-twilio-reliable) — 1 comment
  > **Top comment:** "Never had an issue in more than 3 years using it that impacted my business in a significative way"
- Title: [What is the use of twilio?](https://www.g2.com/discussions/what-is-the-use-of-twilio) — 1 comment
  > **Top comment:** "using Twilio as one of my cloud pabx alternatives."

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-work-vs-twilio-vs-nextiva)