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Compare 8x8 Work and Twilio 
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8x8 Work
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At a Glance
Market Segments
Small-Business (58.8% of reviews)
Small-Business (50.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
8x8 Work
Star Rating
(807)4.2 out of 5
Market Segments
Small-Business (58.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 WorkTwilio
Star Rating
(498)4.2 out of 5
Market Segments
Small-Business (50.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio excels in its API capabilities, allowing for extensive customization and integration with existing systems, while 8x8 Work is praised for its user-friendly interface that simplifies communication for small businesses.
- Reviewers mention that Twilio's flexibility in messaging and voice services is a significant advantage, but some users find the learning curve steep compared to 8x8 Work, which offers a more intuitive setup process.
- G2 users highlight that Twilio's support is responsive but can be technical, whereas 8x8 Work's support is noted for being more accessible and helpful for non-technical users.
- Users on G2 say that Twilio's product direction is strong, with frequent updates and new features, while 8x8 Work has received mixed feedback on its innovation pace, with some users desiring more frequent enhancements.
- Reviewers mention that both platforms cater well to small businesses, but 8x8 Work has a slight edge in ease of use and setup, making it a preferred choice for those looking for a quick deployment.
- Users report that Twilio's extensive documentation and community support are beneficial for developers, while 8x8 Work's all-in-one solution is favored by users who prioritize simplicity and comprehensive features in one package.
Pricing
Entry-Level Pricing
8x8 Work
No pricing availableTwilio
No pricing availableFree Trial
8x8 Work
No trial information availableTwilio
Free Trial is available
Ratings
Meets Requirements
8.6
607
8.8
363
Ease of Use
8.6
612
8.2
368
Ease of Setup
8.2
370
7.7
207
Ease of Admin
8.3
334
7.9
195
Quality of Support
8.1
575
7.8
329
Has the product been a good partner in doing business?
8.5
365
8.1
186
Product Direction (% positive)
7.9
581
8.3
353
Features by Category
Collaboration Tools
8.6
117
Not enough data
8.7
81
Not enough data
8.3
77
Not enough data
8.9
86
Not enough data
8.7
79
Not enough data
Meeting Coordination
8.2
116
Not enough data
8.9
118
Not enough data
8.5
114
Not enough data
8.4
87
Not enough data
Software Type
8.9
124
Not enough data
8.7
87
Not enough data
8.8
94
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.0
107
|
Verified
Not enough data
8.3
105
|
Verified
Not enough data
8.3
104
|
Verified
Support
Not enough data
7.6
105
|
Verified
Not enough data
Feature Not Available
Not enough data
7.1
104
|
Verified
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Basic Communication - Cloud PBX
9.2
31
4.7
5
9.3
29
5.0
5
9.4
29
5.0
5
8.2
29
5.7
5
9.0
31
5.3
5
9.2
30
5.3
5
Advanced Features - Cloud PBX
8.9
29
4.7
5
8.6
28
4.3
5
8.8
30
3.7
5
9.2
30
5.0
5
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.1
40
Not enough data
8.4
41
Not enough data
7.1
40
Not enough data
7.2
37
Not enough data
6.9
36
Not enough data
7.0
35
Not enough data
Basic Communication
8.9
358
|
Verified
Not enough data
7.6
188
|
Verified
Not enough data
8.0
236
|
Verified
Not enough data
7.5
188
|
Verified
Not enough data
8.3
261
|
Verified
Not enough data
9.0
309
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.9
20
Not enough data
7.0
21
Not enough data
7.1
22
Not enough data
7.0
21
Not enough data
Access
7.9
218
Not enough data
7.7
134
|
Verified
Not enough data
8.4
258
|
Verified
Not enough data
Advanced Features
8.2
287
|
Verified
Not enough data
8.4
277
|
Verified
Not enough data
9.1
310
|
Verified
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.3
42
|
Verified
Not enough data
8.6
48
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
Features
8.7
51
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
37
|
Verified
Not enough data
8.5
49
|
Verified
Not enough data
8.1
44
|
Verified
Not enough data
7.7
34
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
8x8 Work and Twilio are categorized as Cloud PBX Platforms
Unique Categories
Twilio is categorized as Communication Platform as a Service (CPaaS), Video Platform as a Service (VPaaS), WhatsApp Marketing, and RCS Business Messaging
Reviews
Reviewers' Company Size
8x8 Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.0%
Financial Services
6.8%
Computer Software
5.8%
Insurance
4.2%
Hospital & Health Care
3.8%
Other
70.4%
Computer Software
17.7%
Information Technology and Services
11.1%
Marketing and Advertising
6.8%
Internet
5.0%
Health, Wellness and Fitness
4.7%
Other
54.7%
Alternatives
Discussions
Is 8x8 video conferencing secure?
3 Comments
ZN
Yeah. I personally Trust it.Read more
My name is abdirisak I really like to this software.
2 Comments
MA
I'm glad to know! Yes, that's really an amazing softwareRead more
How do non 8x8 users get meetings to work
1 Comment
PC
If it is a phone only meeting they only need to call the phone number and access code sent by the meeting organizer.
If it is a video meeting, requires...Read more
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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