Compare 8x8 Work and Twilio 
Featured Products
At a Glance
Market Segments
Small-Business (58.2% of reviews)
Small-Business (51.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
8x8 Work
Star Rating
(835)4.2 out of 5
Market Segments
Small-Business (58.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 WorkTwilio
Star Rating
(507)4.1 out of 5
Market Segments
Small-Business (51.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 8x8 Work excels in providing a comprehensive communication solution, integrating calls, video meetings, team chat, and messaging into one platform. Users appreciate how this integration has significantly improved collaboration, making it a strong choice for teams looking for seamless communication.
- Users say that Twilio stands out for its robust SMS capabilities, with many praising it as the best and most user-friendly platform for marketing. Reviewers highlight its ability to handle short code messaging effectively, making it a great option for businesses focused on SMS marketing and internal communications.
- According to verified reviews, 8x8 Work is noted for its user-friendly interface and ease of setup. Users mention that the platform is simple to use right out of the box, which is particularly beneficial for teams that need to get up and running quickly without extensive training.
- Reviewers mention that while Twilio offers a variety of tools for SMS, calls, and APIs, some users find it challenging to configure the platform to meet their specific workflow needs. This can lead to a steeper learning curve for teams that require tailored solutions.
- G2 reviewers highlight that 8x8 Work provides reliable call quality and mobile accessibility, which is essential for hybrid work environments. Users appreciate the ability to make and receive calls on the go, enhancing flexibility and productivity for remote teams.
- Users report that Twilio's dashboard is clear and the service is stable, but they also note that its support quality could be improved. In contrast, 8x8 Work receives higher marks for support and reliability, making it a more dependable choice for businesses that prioritize customer service.
Pricing
Entry-Level Pricing
8x8 Work
No pricing availableTwilio
No pricing availableFree Trial
8x8 Work
No trial information availableTwilio
Free Trial is available
Ratings
Meets Requirements
8.7
624
8.8
367
Ease of Use
8.6
629
8.2
373
Ease of Setup
8.2
386
7.7
212
Ease of Admin
8.4
342
7.9
196
Quality of Support
8.1
591
7.8
333
Has the product been a good partner in doing business?
8.5
372
8.0
187
Product Direction (% positive)
7.9
598
8.3
356
Features by Category
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
8.6
117
Not enough data
8.7
82
Not enough data
8.3
77
Not enough data
8.9
86
Not enough data
8.7
79
Not enough data
Meeting Coordination
8.2
116
Not enough data
8.9
119
Not enough data
8.5
114
Not enough data
8.5
88
Not enough data
Software Type
8.9
124
Not enough data
8.7
87
Not enough data
8.8
95
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.0
108
|
Verified
Not enough data
8.3
103
|
Verified
Not enough data
8.4
104
|
Verified
Support
Not enough data
7.6
106
|
Verified
Not enough data
Feature Not Available
Not enough data
7.0
105
|
Verified
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Basic Communication - Cloud PBX
9.2
31
4.7
5
9.3
29
5.0
5
9.4
29
5.0
5
8.2
29
5.7
5
9.0
31
5.3
5
9.2
30
5.3
5
Advanced Features - Cloud PBX
8.9
29
4.7
5
8.6
28
4.3
5
8.8
30
3.7
5
9.2
30
5.0
5
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.2
42
Not enough data
8.6
47
Not enough data
7.2
42
Not enough data
7.4
40
Not enough data
7.0
37
Not enough data
7.0
35
Not enough data
Basic Communication
9.0
369
|
Verified
Not enough data
7.6
191
|
Verified
Not enough data
8.0
241
|
Verified
Not enough data
7.5
190
|
Verified
Not enough data
8.3
264
|
Verified
Not enough data
9.0
311
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.2
22
Not enough data
7.1
22
Not enough data
7.1
22
Not enough data
7.0
21
Not enough data
Access
7.9
218
Not enough data
7.7
135
|
Verified
Not enough data
8.3
261
|
Verified
Not enough data
Advanced Features
8.2
287
|
Verified
Not enough data
8.4
278
|
Verified
Not enough data
9.1
312
|
Verified
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.3
42
|
Verified
Not enough data
8.6
48
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
Features
8.7
51
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
37
|
Verified
Not enough data
8.5
49
|
Verified
Not enough data
8.1
44
|
Verified
Not enough data
7.7
34
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
8x8 Work and Twilio are categorized as VoIP Providers and Cloud PBX Platforms
Unique Categories
8x8 Work is categorized as UCaaS Platforms and Video Conferencing
Twilio is categorized as RCS Business Messaging, WhatsApp Marketing, Video Platform as a Service (VPaaS), SMS Marketing, and Communication Platform as a Service (CPaaS)
Reviews
Reviewers' Company Size
8x8 Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.1%
Financial Services
6.7%
Computer Software
5.9%
Insurance
4.1%
Hospital & Health Care
3.7%
Other
70.6%
Computer Software
17.7%
Information Technology and Services
11.0%
Marketing and Advertising
6.8%
Financial Services
5.1%
Internet
4.9%
Other
54.5%
Alternatives
Discussions
Is 8x8 video conferencing secure?
3 Comments
ZN
Yeah. I personally Trust it.Read more
My name is abdirisak I really like to this software.
2 Comments
MA
I'm glad to know! Yes, that's really an amazing softwareRead more
How do I simply use and implement
1 Comment
NS
anywhere you need to go with the 8x8. Work for mobile. The app once you download the app and log in using your username. And password the app opens in the...Read more
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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