# 8x8 Work vs Sangoma Unified Communications Platform Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Sangoma Unified Communications Platform excels in integrating various communication channels, making it a go-to solution for businesses needing seamless connectivity. Users appreciate how it combines video, voice, messaging, and collaboration capabilities, allowing teams to manage everything from a single platform without juggling multiple tools.
- **Users say** that 8x8 Work provides a robust cloud-based communication solution that effectively addresses fragmented business communication. Reviewers highlight its ability to facilitate direct communication with employees via personal phone numbers and office staff, which enhances overall accessibility and efficiency.
- **According to verified reviews** , Sangoma Unified Communications Platform stands out for its high-quality support, with users noting a strong partnership in business operations. This is reflected in the positive feedback regarding the platform's reliability and the support team's responsiveness to user needs.
- **Reviewers mention** that 8x8 Work is particularly user-friendly across various devices, with many praising its ease of use on both Windows and Mac systems. This flexibility is a significant advantage for users who require a consistent experience across different platforms.
- **G2 reviewers highlight** that while both platforms have similar star ratings, Sangoma's recent user feedback indicates a more favorable perception of its video call quality, with users enjoying smooth video meetings that enhance collaboration among remote teams.
- **Users report** that 8x8 Work's comprehensive suite of tools, including VOIP phone systems and team messaging, effectively streamlines communication processes. However, some users feel that it could improve in areas like video call quality compared to Sangoma, which has received higher praise in that specific feature.



| | 8x8 Work | Sangoma Unified Communications Platform | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 932 | 252 | 
| **Largest Market Segment** | Small-Business (54.6% of reviews) | Small-Business (50.6% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $17.99 1 User per month | 

---
## Top Pros & Cons

### 8x8 Work

Pros:
- Ease of Use (110 reviews)
- Easy Communication (60 reviews)

Cons:
- Customer Service (25 reviews)
- Customer Support (22 reviews)

### Sangoma Unified Communications Platform

Pros:
- Ease of Use (8 reviews)
- Business Tools (4 reviews)

Cons:
- Complex Processes (3 reviews)
- Difficult Settings Management (2 reviews)

---
## Ratings Comparison
| Rating | 8x8 Work | Sangoma Unified Communications Platform | 
|---|---|---|
  | **Meets Requirements** | 8.6 (674 reviews) | 9.0 (229 reviews) | 
  | **Ease of Use** | 8.6 (684 reviews) | 8.5 (230 reviews) | 
  | **Ease of Setup** | 8.3 (439 reviews) | 8.1 (192 reviews) | 
  | **Ease of Admin** | 8.4 (395 reviews) | 8.6 (195 reviews) | 
  | **Quality of Support** | 8.1 (639 reviews) | 8.7 (222 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (420 reviews) | 8.8 (191 reviews) | 
  | **Product Direction (% positive)** | 7.9 (640 reviews) | 7.6 (231 reviews) | 

---
## Pricing

### 8x8 Work

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Sangoma Unified Communications Platform

#### Entry-Level Pricing

Plan: Cloud

Price: Starting at $17.99 1 User per month

Description: Sangoma UC Cloud is purpose-built for businesses with limited IT resources that need a fast, reliable, and fully supported communications solution. With white-glove onboarding and 24/7 support, you’ll be up and running quickly—and backed for the long term. 

Every user gets a complete collaboration suite with voice, video, and chat, accessible on browser, desktop, and mobile. Our intuitive interface makes managing users and routing calls simple, while the platform scales effortlessly as your business grows. Flexible cloud pricing—including volume discounts of up to 33%—keeps costs aligned with your clients’ needs. 

*Pricing based on 5-year commitment

Key Features:
- DID, Unlimited Calling, SMS, e911 
- Ring groups, IVR auto attendants, call parking, forwarding, transferring, and more
- Integrated fully-featured softphone, AI call and meeting summaries, unlimited one-to-one messaging, visual voicemail, and more

[Browse all 3 editions](https://www.g2.com/products/sangoma-unified-communications-platform/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 8.6/10 | 153 |
| **Sangoma Unified Communications Platform** | N/A | N/A |

#### Collaboration Tools

| Feature | 8x8 Work | Sangoma Unified Communications Platform | 
|---|---|---|
| **Screen Sharing** | 8.6 (117 reviews) | Not enough data | 
| **Presentations** | 8.7 (82 reviews) | Not enough data | 
| **Whiteboarding** | 8.3 (77 reviews) | Not enough data | 
| **Live Chat** | 8.9 (86 reviews) | Not enough data | 
| **Hand Raising** | 8.7 (79 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | 8x8 Work | Sangoma Unified Communications Platform | 
|---|---|---|
| **Scheduling** | 8.2 (116 reviews) | Not enough data | 
| **Recording** | 8.9 (119 reviews) | Not enough data | 
| **Participant Permissions** | 8.5 (114 reviews) | Not enough data | 
| **One-Click Join** | 8.5 (88 reviews) | Not enough data | 

#### Software Type

| Feature | 8x8 Work | Sangoma Unified Communications Platform | 
|---|---|---|
| **Mobile** | 8.9 (124 reviews) | Not enough data | 
| **Browser Application** | 8.7 (87 reviews) | Not enough data | 
| **Desktop Application** | 8.8 (96 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | 8x8 Work | Sangoma Unified Communications Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 9.0/10 | 42 |
| **Sangoma Unified Communications Platform** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | 8x8 Work | Sangoma Unified Communications Platform | 
|---|---|---|
| **Call Management** | 9.3 (37 reviews) | Not enough data | 
| **Communication Management** | 9.3 (30 reviews) | Not enough data | 
| **Scalability** | 9.4 (33 reviews) | Not enough data | 
| **Integrations** | 8.2 (30 reviews) | Not enough data | 
| **Mobile Accessibility** | 9.0 (34 reviews) | Not enough data | 
| **Accessibility** | 9.3 (33 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | 8x8 Work | Sangoma Unified Communications Platform | 
|---|---|---|
| **Security and Compliance** | 8.9 (30 reviews) | Not enough data | 
| **Analytics and Reporting** | 8.6 (33 reviews) | Not enough data | 
| **Support and Reliability** | 8.7 (35 reviews) | Not enough data | 
| **Automated attendant** | 9.3 (34 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 447 |
| **Sangoma Unified Communications Platform** | 8.5/10 | 206 |

#### Platform Basics - VoIP Providers

| Feature | 8x8 Work | Sangoma Unified Communications Platform | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.4 (50 reviews) | Not enough data | 
| **Call Management** | 8.4 (69 reviews) | Not enough data | 
| **Network monitoring** | 7.4 (47 reviews) | Not enough data | 
| **Integrations** | 7.5 (56 reviews) | Not enough data | 
| **Virtual PBX** | 7.1 (38 reviews) | Not enough data | 
| **SIP trunking services** | 7.1 (36 reviews) | Not enough data | 

#### Basic Communication

| Feature | 8x8 Work | Sangoma Unified Communications Platform | 
|---|---|---|
| **Phone Calls** | 9.0 (401 reviews) ✓ Verified | 9.3 (191 reviews) ✓ Verified | 
| **Video Calls** | 7.6 (194 reviews) ✓ Verified | 8.3 (26 reviews) ✓ Verified | 
| **Instant Messaging** | 8.1 (250 reviews) ✓ Verified | 7.6 (49 reviews) ✓ Verified | 
| **Screen Sharing** | 7.5 (192 reviews) ✓ Verified | 7.6 (23 reviews) ✓ Verified | 
| **Conference Calls** | 8.3 (268 reviews) ✓ Verified | 8.9 (158 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.0 (319 reviews) ✓ Verified | 9.5 (181 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | 8x8 Work | Sangoma Unified Communications Platform | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (23 reviews) | Feature Not Available | 
| **Cross-system Integration** | 7.2 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (23 reviews) | Feature Not Available | 

#### Access

| Feature | 8x8 Work | Sangoma Unified Communications Platform | 
|---|---|---|
| **Software Pairing** | 7.9 (220 reviews) | 7.9 (72 reviews) ✓ Verified | 
| **Browser Extension** | 7.8 (138 reviews) ✓ Verified | 8.2 (102 reviews) ✓ Verified | 
| **Individual Download** | 8.4 (268 reviews) ✓ Verified | 8.3 (64 reviews) | 

#### Advanced Features

| Feature | 8x8 Work | Sangoma Unified Communications Platform | 
|---|---|---|
| **Hold Music** | 8.2 (290 reviews) ✓ Verified | 8.5 (180 reviews) ✓ Verified | 
| **Automated Attendants** | 8.5 (291 reviews) ✓ Verified | 8.8 (150 reviews) ✓ Verified | 
| **VOiP Number** | 9.1 (329 reviews) ✓ Verified | 9.1 (142 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 66 |
| **Sangoma Unified Communications Platform** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | 8x8 Work | Sangoma Unified Communications Platform | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (5 reviews) | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | 5.7 (5 reviews) | Not enough data | 

#### Extensions

| Feature | 8x8 Work | Sangoma Unified Communications Platform | 
|---|---|---|
| **Tenancy Flexibility** | 8.3 (42 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | 8.7 (50 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 8.8 (41 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | 8x8 Work | Sangoma Unified Communications Platform | 
|---|---|---|
| **Voicemail to Email** | 8.8 (55 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 8.2 (37 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 8.6 (51 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.0 (46 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | 7.7 (34 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to 8x8 Work (2):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)



---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Work | Sangoma Unified Communications Platform | 
|---|---|---|
| **Small-Business** | 54.6% | 50.6% | 
| **Mid-Market** | 34.8% | 47.7% | 
| **Enterprise** | 10.6% | 1.7% | 

### By Industry

#### 8x8 Work

- **Information Technology and Services:** 9.7%
- **Financial Services:** 6.7%
- **Computer Software:** 5.5%
- **Hospital & Health Care:** 4.4%
- **Insurance:** 4.1%
- **Marketing and Advertising:** 3.2%
- **Health, Wellness and Fitness:** 3.1%
- **Real Estate:** 3.1%
- **Telecommunications:** 2.9%
- **Retail:** 2.9%
- **Other:** 54.4%

#### Sangoma Unified Communications Platform

- **Hospital & Health Care:** 7.5%
- **Health, Wellness and Fitness:** 5.0%
- **Financial Services:** 5.0%
- **Non-Profit Organization Management:** 4.6%
- **Insurance:** 4.6%
- **Information Technology and Services:** 3.8%
- **Computer Software:** 3.8%
- **Retail:** 3.8%
- **Wholesale:** 3.3%
- **Construction:** 3.3%
- **Other:** 55.2%

---
## Alternatives

### Alternatives to 8x8 Work

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1410 reviews)
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- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

### Alternatives to Sangoma Unified Communications Platform

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1410 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4197 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3585 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1619 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (635 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3393 reviews)

---
## Top Discussions

### 8x8 Work

- Title: [Is 8x8 video conferencing secure?](https://www.g2.com/discussions/is-8x8-video-conferencing-secure) — 3 comments
  > **Top comment:** "Comment deleted by user."
- Title: [Is 8x8 a good phone system?](https://www.g2.com/discussions/is-8x8-a-good-phone-system) — 2 comments
  > **Top comment:** "Undoubtedly, Yes!"
- Title: [My name is abdirisak  I really like to this software.](https://www.g2.com/discussions/my-name-is-abdirisak-i-really-like-to-this-software) — 2 comments, 2 upvotes
  > **Top comment:** "excellent and intelligent segmentation "
- Title: [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [How do you use an 8x8 meeting?](https://www.g2.com/discussions/how-do-you-use-an-8x8-meeting) — 1 comment
  > **Top comment:** "👍 good"

### Sangoma Unified Communications Platform

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-work-vs-sangoma-unified-communications-platform)