Compare 8x8 Work and JustCall 
At a Glance
Market Segments
Small-Business (58.3% of reviews)
Small-Business (61.2% of reviews)
Entry-Level Pricing
No pricing available
$29.00 2 - User/Month (Billed Annually)
8x8 Work
Star Rating
(836)4.2 out of 5
Market Segments
Small-Business (58.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 WorkJustCall
Star Rating
(2,375)4.3 out of 5
Market Segments
Small-Business (61.2% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 8 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that JustCall excels in user-friendliness, with many users highlighting its intuitive interface that makes it easy to manage calls and messages in one place. One user mentioned, "I like how JustCall is very easy to use and user-friendly," which contributes to its higher ease of use ratings compared to 8x8 Work.
- Users say that 8x8 Work shines in its video conferencing capabilities, particularly for larger meetings. Reviewers appreciate features like end-to-end encryption and meeting locks, stating, "High Capacity for Very Large Meetings" is a significant advantage, making it a strong choice for organizations that prioritize secure and large-scale virtual gatherings.
- According to verified reviews, JustCall's integration capabilities are a standout feature, with users praising how it streamlines communication and integrates well with other tools. One user noted, "I appreciate how JustCall integrates with..." which enhances productivity and organization for small businesses.
- Reviewers mention that 8x8 Work offers robust call management features, scoring higher in this area. Users have highlighted the platform's effectiveness in handling various communication types, including video and instant messaging, which makes it a versatile option for teams needing comprehensive communication solutions.
- G2 reviewers report that JustCall has a quicker implementation process, with users noting the "intuitive onboarding wizard" that helps them get started without hassle. This is particularly beneficial for small businesses looking to adopt new technology swiftly.
- Users say that while both platforms provide solid support, JustCall has received slightly higher ratings for quality of support. Reviewers appreciate the real-time assistance, with one stating, "I also appreciate their real-time support," which can be crucial for businesses that rely heavily on communication tools.
Pricing
Entry-Level Pricing
8x8 Work
No pricing availableJustCall
Team
$29.00
2 - User/Month (Billed Annually)
Business phone system with CRM integrations
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes
Free Trial
8x8 Work
No trial information availableJustCall
Free Trial is available
Ratings
Meets Requirements
8.7
625
8.6
2,145
Ease of Use
8.6
630
8.8
2,193
Ease of Setup
8.3
387
8.7
1,919
Ease of Admin
8.4
343
8.6
731
Quality of Support
8.1
592
8.3
1,987
Has the product been a good partner in doing business?
8.5
373
8.7
730
Product Direction (% positive)
7.9
599
8.7
2,137
Features by Category
Ticket and Case Management
Not enough data
8.1
150
Not enough data
8.0
150
Not enough data
7.9
145
Not enough data
7.6
146
Not enough data
7.5
135
Not enough data
8.0
140
Not enough data
7.6
133
Not enough data
8.0
143
Generative AI
Not enough data
7.5
105
Not enough data
7.7
36
Agentic AI - Help Desk
Not enough data
7.5
10
Not enough data
6.2
10
Not enough data
7.3
10
Communication Channels
Not enough data
7.7
135
Not enough data
7.7
132
Not enough data
7.9
142
Not enough data
7.2
129
Not enough data
8.5
141
Platform
Not enough data
7.9
145
Not enough data
7.8
286
Not enough data
8.4
149
Not enough data
8.3
150
Not enough data
8.1
148
Not enough data
8.4
148
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
54
Not enough data
7.9
56
Organization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Performance Analysis
Not enough data
7.8
55
Not enough data
8.0
56
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
7.3
56
Not enough data
Feature Not Available
Agentic AI - AI Sales Assistant
Not enough data
7.5
12
Not enough data
7.0
11
Not enough data
6.5
10
Not enough data
7.9
13
Not enough data
7.4
12
Not enough data
7.1
13
Not enough data
8.2
11
Dialing Options
Not enough data
8.4
576
Not enough data
8.5
572
|
Verified
Not enough data
8.5
9
Agent Tools
Not enough data
7.9
540
|
Verified
Not enough data
8.1
560
|
Verified
Not enough data
9.0
580
|
Verified
Automation
Not enough data
8.1
544
|
Verified
Not enough data
8.1
541
|
Verified
Not enough data
8.0
544
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.6
11
Not enough data
8.8
14
AI Capabilities - Auto Dialer
Not enough data
8.1
9
Not enough data
9.4
8
Not enough data
9.4
8
Call Analytics
Not enough data
8.7
54
Not enough data
7.9
53
Not enough data
8.0
52
Not enough data
8.1
53
Artificial Intelligence - Conversation Intelligence
Not enough data
8.1
53
Not enough data
8.2
53
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Agentic AI - Conversation Intelligence
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.8
6
Not enough data
8.0
5
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
8.1
6
Text Messaging
Not enough data
8.4
321
Not enough data
8.7
335
Not enough data
8.4
327
Not enough data
8.0
311
Not enough data
7.2
302
Not enough data
8.0
319
Not enough data
8.1
314
Not enough data
8.3
320
SMS Platform
Not enough data
8.0
312
Not enough data
8.2
318
Not enough data
7.2
309
Not enough data
7.1
307
Not enough data
7.2
295
Not enough data
8.1
306
Agentic AI - SMS Marketing
Not enough data
8.2
11
Not enough data
8.5
12
Not enough data
7.9
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
7.6
12
Channels
Not enough data
8.0
351
Not enough data
7.8
351
Not enough data
6.9
352
Design
Not enough data
7.8
352
Not enough data
7.3
358
Not enough data
8.1
365
Not enough data
8.1
358
Not enough data
8.3
352
Generative AI
Not enough data
7.4
139
Not enough data
Feature Not Available
Quality Assurance
Not enough data
8.0
67
Not enough data
7.9
62
Not enough data
8.0
60
Engagement
Not enough data
8.0
65
Not enough data
8.1
68
Not enough data
7.5
63
Performance
Not enough data
8.7
66
Not enough data
8.6
63
Generative AI
Not enough data
7.5
63
Not enough data
7.7
60
Channels
Not enough data
8.7
503
|
Verified
Not enough data
7.4
454
Not enough data
7.6
436
Not enough data
8.4
493
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Functions
Not enough data
8.1
493
|
Verified
Not enough data
8.1
478
|
Verified
Not enough data
8.0
485
|
Verified
Not enough data
7.9
415
Not enough data
8.0
450
|
Verified
Not enough data
8.2
463
|
Verified
Not enough data
8.0
446
|
Verified
Not enough data
8.0
445
|
Verified
Agentic AI - Contact Center
Not enough data
7.2
6
Not enough data
8.6
7
Not enough data
7.2
6
Not enough data
7.5
6
Administrative
Not enough data
8.3
483
|
Verified
Not enough data
8.4
484
|
Verified
Not enough data
8.4
520
|
Verified
Not enough data
8.7
459
|
Verified
Not enough data
7.9
463
Collaboration Tools
8.6
117
Not enough data
8.7
82
Not enough data
8.3
77
Not enough data
8.9
86
Not enough data
8.7
79
Not enough data
Meeting Coordination
8.2
116
Not enough data
8.9
119
Not enough data
8.5
114
Not enough data
8.5
88
Not enough data
Software Type
8.9
124
Not enough data
8.7
87
Not enough data
8.8
95
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
7.8
33
Not enough data
8.0
32
Not enough data
8.4
32
Automation - AI Agents
Not enough data
Feature Not Available
Not enough data
7.5
31
Not enough data
7.2
30
Not enough data
Feature Not Available
Not enough data
7.6
31
Platform
Not enough data
7.9
32
Not enough data
8.3
33
Not enough data
7.9
33
Autonomy - AI Agents
Not enough data
7.6
30
Not enough data
Feature Not Available
Not enough data
7.5
32
Not enough data
7.7
31
Generative AI
Not enough data
7.6
31
Not enough data
7.3
32
Workforce Management
Not enough data
8.4
87
Not enough data
8.0
84
Not enough data
7.8
88
Not enough data
7.6
83
Not enough data
8.3
91
Administration
Not enough data
7.9
84
Not enough data
8.1
86
Not enough data
8.4
88
Not enough data
7.6
78
Not enough data
7.9
89
Platform
Not enough data
7.4
282
Not enough data
8.2
287
Not enough data
7.9
291
Not enough data
8.3
295
Not enough data
8.1
289
Not enough data
7.8
282
Not enough data
8.1
284
Generative AI
Not enough data
6.9
99
Workforce Management
Not enough data
8.5
284
Not enough data
8.4
285
Call Center Infrastructure (CCI)
Not enough data
8.1
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
7.9
8
Administrative
Not enough data
8.8
292
Not enough data
8.4
290
Generative AI
Not enough data
7.5
35
Not enough data
7.7
36
Not enough data
7.6
35
Communication
Not enough data
8.0
200
Not enough data
8.2
203
Not enough data
7.7
191
Not enough data
8.1
191
Not enough data
7.5
193
Internal Use
Not enough data
7.8
286
Not enough data
8.0
198
Not enough data
7.9
193
Not enough data
7.9
190
Not enough data
8.2
195
Not enough data
8.2
196
Generative AI
Not enough data
7.2
36
Self-Service Experience
Not enough data
8.2
165
Not enough data
7.9
170
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
165
Self-Service Platform
Not enough data
7.9
167
Not enough data
8.1
166
Not enough data
7.4
165
Not enough data
8.5
166
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.2
55
Generative AI
Not enough data
7.2
72
Not enough data
7.3
73
Generative AI
Not enough data
7.3
127
Not enough data
7.4
126
Not enough data
Feature Not Available
Monitoring
Not enough data
8.4
136
Not enough data
8.0
135
Not enough data
Feature Not Available
Not enough data
7.6
129
Not enough data
7.3
127
Logging
Not enough data
8.8
144
Not enough data
7.5
127
Not enough data
6.7
130
Not enough data
7.3
132
Feedback
Not enough data
8.3
136
Not enough data
8.0
131
Productivity - Employee Monitoring
Not enough data
8.1
59
Not enough data
8.4
59
Not enough data
7.9
58
Not enough data
7.6
58
Basic Communication - Cloud PBX
9.2
31
8.5
42
9.3
29
8.6
43
9.4
29
8.6
39
8.2
29
8.5
39
9.0
31
8.6
42
9.2
30
8.7
39
Advanced Features - Cloud PBX
8.9
29
8.5
38
8.6
28
8.5
40
8.8
30
Feature Not Available
9.2
30
Feature Not Available
Platform Basics - VoIP Providers
8.2
43
7.8
9
8.6
47
7.8
10
7.2
42
7.8
9
7.4
41
7.7
10
7.0
37
6.7
7
7.0
35
6.4
7
Basic Communication
9.0
370
|
Verified
9.0
318
|
Verified
7.6
191
|
Verified
5.9
262
8.0
241
|
Verified
7.7
279
7.5
190
|
Verified
Feature Not Available
8.3
264
|
Verified
7.0
270
|
Verified
9.0
312
|
Verified
7.6
268
|
Verified
Agentic AI - VoIP Providers
7.2
22
Not enough data
7.1
22
Not enough data
7.1
22
6.0
5
7.0
21
6.3
5
Access
7.9
218
7.8
269
|
Verified
7.7
135
|
Verified
8.2
293
8.3
261
|
Verified
8.1
286
Advanced Features
8.2
287
|
Verified
7.1
267
8.4
279
|
Verified
7.0
254
|
Verified
9.1
313
|
Verified
8.8
304
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
7.6
24
Not enough data
7.5
23
Calling
Not enough data
9.0
654
Not enough data
8.1
589
Not enough data
8.6
622
Not enough data
8.7
624
Not enough data
7.7
25
Contacts
Not enough data
8.2
605
Not enough data
8.0
590
Not enough data
7.9
586
Insights
Not enough data
8.4
619
Not enough data
8.2
613
Not enough data
8.0
587
Not enough data
7.1
547
Not enough data
7.3
540
Not enough data
7.8
25
Agentic AI - Audio Conferencing
Not enough data
8.1
6
Not enough data
7.8
6
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.3
42
|
Verified
Not enough data
8.6
48
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
Features
8.7
51
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
37
|
Verified
Not enough data
8.5
49
|
Verified
Not enough data
8.1
44
|
Verified
Not enough data
7.7
34
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.1
22
Not enough data
7.8
24
Not enough data
7.9
21
Not enough data
7.5
23
Not enough data
7.8
25
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.9
23
Not enough data
7.8
23
Not enough data
8.3
24
Not enough data
8.3
30
Automation
Not enough data
8.8
32
Not enough data
8.0
23
Not enough data
8.7
24
Autonomy
Not enough data
7.9
21
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
8.2
23
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
8x8 Work and JustCall are categorized as VoIP Providers and Cloud PBX Platforms
Unique Categories
8x8 Work is categorized as UCaaS Platforms and Video Conferencing
JustCall is categorized as AI Customer Support Agents, Digital Customer Service Platforms, AI Agents For Business Operations, Contact Center Quality Assurance, Customer Communications Management, SMS Marketing, Speech Analytics, Conversation Intelligence, AI Sales Assistant, Auto Dialer, Audio Conferencing, Outbound Call Tracking, Live Chat, Employee Monitoring, Help Desk, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Customer Self-Service, and AI Voice Assistants
Reviews
Reviewers' Company Size
8x8 Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.2%
Financial Services
6.6%
Computer Software
5.9%
Insurance
4.1%
Hospital & Health Care
3.7%
Other
70.5%
Computer Software
10.3%
Financial Services
6.4%
Real Estate
6.0%
Information Technology and Services
5.7%
Marketing and Advertising
5.3%
Other
66.3%
Alternatives
Discussions
Is 8x8 video conferencing secure?
3 Comments
HV
Comment deleted by user.Read more
My name is abdirisak I really like to this software.
2 Comments
GK
excellent and intelligent segmentation Read more
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 Comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
Can I send video or audio messages to my clients?
2 Comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
What is the reason you can not copy and paste in the texting portion?
2 Comments
HD
use the control - C for copy and control - V for paste that is what I do!Read more
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