Compare 8x8 Work and Phone.com 
Featured Products
At a Glance
Market Segments
Small-Business (58.2% of reviews)
Small-Business (75.9% of reviews)
Entry-Level Pricing
No pricing available
$21.99 1 User Per Month
8x8 Work
Star Rating
(835)4.2 out of 5
Market Segments
Small-Business (58.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 WorkPhone.com
Star Rating
(33)3.5 out of 5
Market Segments
Small-Business (75.9% of reviews)
Pros & Cons
Entry-Level Pricing
$21.99 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 8x8 Work excels in overall user satisfaction, boasting a higher star rating of 4.2 compared to Phone.com’s 3.5. Users appreciate the platform's seamless integration of calls, video meetings, and messaging, which enhances daily collaboration.
- Users say that 8x8 Work's ease of use is a standout feature, with many highlighting its user-friendly interface and straightforward setup process. In contrast, while Phone.com is noted for its quick implementation, some users have mentioned challenges in matching their specific workflow needs.
- According to verified reviews, 8x8 Work offers reliable call quality, which is frequently praised by users. They note that the platform significantly improves communication, whereas Phone.com users have expressed mixed feelings about call quality, despite appreciating its dedicated business phone features.
- Reviewers mention that 8x8 Work's mobile app is a valuable asset, allowing users to make and receive calls on the go. This flexibility is particularly beneficial for hybrid work environments, while Phone.com users have highlighted the convenience of having a business phone without needing a separate device.
- G2 reviewers highlight the quality of support provided by 8x8 Work, with a score of 8.1, which is higher than Phone.com’s 7.7. Users have shared positive experiences with 8x8 Work's customer service, while Phone.com users have also praised their support, particularly mentioning helpful sales representatives.
- Users report that 8x8 Work is a strong choice for small businesses, with a significant portion of its reviews coming from this segment. Phone.com also caters well to small businesses, but its lower total number of reviews suggests that 8x8 Work may have a more established presence in the market.
Pricing
Entry-Level Pricing
8x8 Work
No pricing availablePhone.com
Plus Users
$21.99
1 User Per Month
Plus users get all of the features of the Basic plan with unlimited minutes and additional features that take the friction out of business communications.
- Unlimited minutes
- 1 Phone number per user
- HIPAA compliant video conferencing with 25 participants and video recording.
Free Trial
8x8 Work
No trial information availablePhone.com
No trial information availableRatings
Meets Requirements
8.7
624
7.8
23
Ease of Use
8.6
629
7.6
23
Ease of Setup
8.2
386
8.2
11
Ease of Admin
8.4
342
7.8
9
Quality of Support
8.1
591
7.7
21
Has the product been a good partner in doing business?
8.5
372
7.2
9
Product Direction (% positive)
7.9
598
6.1
21
Features by Category
Collaboration Tools
8.6
117
Not enough data
8.7
82
Not enough data
8.3
77
Not enough data
8.9
86
Not enough data
8.7
79
Not enough data
Meeting Coordination
8.2
116
Not enough data
8.9
119
Not enough data
8.5
114
Not enough data
8.5
88
Not enough data
Software Type
8.9
124
Not enough data
8.7
87
Not enough data
8.8
95
Feature Not Available
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
9.2
31
Not enough data
9.3
29
Not enough data
9.4
29
Not enough data
8.2
29
Not enough data
9.0
31
Not enough data
9.2
30
Not enough data
Advanced Features - Cloud PBX
8.9
29
Not enough data
8.6
28
Not enough data
8.8
30
Not enough data
9.2
30
Not enough data
Platform Basics - VoIP Providers
8.2
42
Not enough data
8.6
47
Not enough data
7.2
42
Not enough data
7.4
40
Not enough data
7.0
37
Not enough data
7.0
35
Not enough data
Basic Communication
9.0
369
|
Verified
9.1
15
|
Verified
7.6
191
|
Verified
9.2
8
|
Verified
8.0
241
|
Verified
8.1
9
7.5
190
|
Verified
8.8
7
8.3
264
|
Verified
8.8
11
|
Verified
9.0
311
|
Verified
8.8
10
|
Verified
Agentic AI - VoIP Providers
7.2
22
Not enough data
7.1
22
Not enough data
7.1
22
Not enough data
7.0
21
Not enough data
Access
7.9
218
Feature Not Available
7.7
135
|
Verified
9.0
8
8.3
261
|
Verified
Feature Not Available
Advanced Features
8.2
287
|
Verified
8.6
11
|
Verified
8.4
278
|
Verified
9.1
11
9.1
312
|
Verified
9.0
13
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.3
42
|
Verified
Feature Not Available
8.6
48
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
Features
8.7
51
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
37
|
Verified
Not enough data
8.5
49
|
Verified
Not enough data
8.1
44
|
Verified
Not enough data
7.7
34
Not enough data
Categories
Categories
Shared Categories
8x8 Work and Phone.com are categorized as UCaaS Platforms, VoIP Providers, and Video Conferencing
Reviews
Reviewers' Company Size
8x8 Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Phone.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.1%
Financial Services
6.7%
Computer Software
5.9%
Insurance
4.1%
Hospital & Health Care
3.7%
Other
70.6%
Computer Software
13.8%
Marketing and Advertising
10.3%
Transportation/Trucking/Railroad
6.9%
Real Estate
6.9%
Insurance
6.9%
Other
55.2%
Discussions
Is 8x8 video conferencing secure?
3 Comments
ZN
Yeah. I personally Trust it.Read more
My name is abdirisak I really like to this software.
2 Comments
MA
I'm glad to know! Yes, that's really an amazing softwareRead more
How do I simply use and implement
1 Comment
NS
anywhere you need to go with the 8x8. Work for mobile. The app once you download the app and log in using your username. And password the app opens in the...Read more
Phone.com has no more discussions with answers
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