# 8x8 Work vs OnSIP Comparison
---
## AI Generated Summary
- **G2 reviewers report** that OnSIP excels in customer support, with users praising their US-based team for being "EXTREMELY responsive, knowledgeable, and understanding," which empowers them to solve problems effectively. This level of support can be a significant advantage for small businesses needing quick assistance.
- **Users say** that 8x8 Work stands out for its user-friendly admin portal, making it easy to adjust settings and troubleshoot issues. Reviewers appreciate the ability to create new users quickly, which is particularly beneficial for organizations that frequently onboard new employees.
- **According to verified reviews** , OnSIP offers competitive pricing that many users find unbeatable, especially for small businesses. One user noted that they were paying "10 times as much" with a previous provider, highlighting OnSIP's value proposition in cost-effectiveness.
- **Reviewers mention** that 8x8 Work is recognized for its reliable cloud-based PBX solution, with users noting its minimal downtime and ease of setup. One user highlighted that they could implement the system in less than a week, even after relocating, which speaks to its efficiency in deployment.
- **Users report** that OnSIP's features, such as automated attendants and high-quality phone calls, receive high marks, with scores reflecting user satisfaction. This indicates that OnSIP is well-suited for businesses that prioritize communication quality and functionality.
- **G2 reviewers highlight** that while both platforms are user-friendly, 8x8 Work slightly edges out OnSIP in overall usability ratings. Users appreciate the intuitive nature of 8x8 Work, which helps maintain a consistent corporate identity across various communication modes, making it a strong choice for businesses focused on brand consistency.



| | 8x8 Work | OnSIP | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 926 | 28 | 
| **Largest Market Segment** | Small-Business (54.7% of reviews) | Small-Business (80.8% of reviews) | 
| **Entry Level Price** | No pricing available | $18.95 user/month | 

---
## Top Pros & Cons

### 8x8 Work

Pros:
- Ease of Use (110 reviews)
- Easy Communication (60 reviews)

Cons:
- Customer Service (25 reviews)
- Customer Support (22 reviews)

### OnSIP

Pros:
- Customer Service (1 reviews)
- Customer Support (1 reviews)

Cons:
- Performance Issues (1 reviews)
- Platform Issues (1 reviews)

---
## Ratings Comparison
| Rating | 8x8 Work | OnSIP | 
|---|---|---|
  | **Meets Requirements** | 8.6 (669 reviews) | 8.8 (17 reviews) | 
  | **Ease of Use** | 8.6 (678 reviews) | 8.4 (17 reviews) | 
  | **Ease of Setup** | 8.3 (432 reviews) | 8.5 (9 reviews) | 
  | **Ease of Admin** | 8.4 (390 reviews) | 8.8 (10 reviews) | 
  | **Quality of Support** | 8.1 (634 reviews) | 9.4 (14 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (416 reviews) | 9.2 (8 reviews) | 
  | **Product Direction (% positive)** | 7.9 (635 reviews) | 6.4 (13 reviews) | 

---
## Pricing

### 8x8 Work

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### OnSIP

#### Entry-Level Pricing

Plan: Unlimited

Price: $18.95 user/month

Description: Your all-in-one business phone system – phones included!


[Browse all 2 editions](https://www.g2.com/products/onsip/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 8.6/10 | 153 |
| **OnSIP** | N/A | N/A |

#### Collaboration Tools

| Feature | 8x8 Work | OnSIP | 
|---|---|---|
| **Screen Sharing** | 8.6 (117 reviews) | Not enough data | 
| **Presentations** | 8.7 (82 reviews) | Not enough data | 
| **Whiteboarding** | 8.3 (77 reviews) | Not enough data | 
| **Live Chat** | 8.9 (86 reviews) | Not enough data | 
| **Hand Raising** | 8.7 (79 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | 8x8 Work | OnSIP | 
|---|---|---|
| **Scheduling** | 8.2 (116 reviews) | Not enough data | 
| **Recording** | 8.9 (119 reviews) | Not enough data | 
| **Participant Permissions** | 8.5 (114 reviews) | Not enough data | 
| **One-Click Join** | 8.5 (88 reviews) | Not enough data | 

#### Software Type

| Feature | 8x8 Work | OnSIP | 
|---|---|---|
| **Mobile** | 8.9 (124 reviews) | Not enough data | 
| **Browser Application** | 8.7 (87 reviews) | Not enough data | 
| **Desktop Application** | 8.8 (96 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | 8x8 Work | OnSIP | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 9.0/10 | 40 |
| **OnSIP** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | 8x8 Work | OnSIP | 
|---|---|---|
| **Call Management** | 9.3 (37 reviews) | Not enough data | 
| **Communication Management** | 9.3 (30 reviews) | Not enough data | 
| **Scalability** | 9.4 (32 reviews) | Not enough data | 
| **Integrations** | 8.2 (30 reviews) | Not enough data | 
| **Mobile Accessibility** | 9.0 (34 reviews) | Not enough data | 
| **Accessibility** | 9.3 (32 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | 8x8 Work | OnSIP | 
|---|---|---|
| **Security and Compliance** | 8.9 (30 reviews) | Not enough data | 
| **Analytics and Reporting** | 8.5 (32 reviews) | Not enough data | 
| **Support and Reliability** | 8.7 (35 reviews) | Not enough data | 
| **Automated attendant** | 9.3 (34 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 442 |
| **OnSIP** | 8.9/10 | 14 |

#### Platform Basics - VoIP Providers

| Feature | 8x8 Work | OnSIP | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.3 (49 reviews) | Not enough data | 
| **Call Management** | 8.4 (67 reviews) | Not enough data | 
| **Network monitoring** | 7.3 (45 reviews) | Not enough data | 
| **Integrations** | 7.4 (53 reviews) | Not enough data | 
| **Virtual PBX** | 7.1 (38 reviews) | Not enough data | 
| **SIP trunking services** | 7.1 (36 reviews) | Not enough data | 

#### Basic Communication

| Feature | 8x8 Work | OnSIP | 
|---|---|---|
| **Phone Calls** | 9.0 (396 reviews) ✓ Verified | 9.2 (13 reviews) | 
| **Video Calls** | 7.6 (194 reviews) ✓ Verified | Not enough data | 
| **Instant Messaging** | 8.1 (250 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | 7.5 (192 reviews) ✓ Verified | Not enough data | 
| **Conference Calls** | 8.3 (268 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 9.0 (319 reviews) ✓ Verified | 9.1 (11 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | 8x8 Work | OnSIP | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (23 reviews) | Not enough data | 

#### Access

| Feature | 8x8 Work | OnSIP | 
|---|---|---|
| **Software Pairing** | 7.9 (219 reviews) | 8.3 (5 reviews) | 
| **Browser Extension** | 7.8 (138 reviews) ✓ Verified | Not enough data | 
| **Individual Download** | 8.3 (267 reviews) ✓ Verified | 8.8 (10 reviews) | 

#### Advanced Features

| Feature | 8x8 Work | OnSIP | 
|---|---|---|
| **Hold Music** | 8.2 (290 reviews) ✓ Verified | 8.3 (8 reviews) | 
| **Automated Attendants** | 8.5 (290 reviews) ✓ Verified | 9.2 (8 reviews) | 
| **VOiP Number** | 9.1 (326 reviews) ✓ Verified | 9.3 (9 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 66 |
| **OnSIP** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | 8x8 Work | OnSIP | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | 5.7 (5 reviews) | Not enough data | 

#### Extensions

| Feature | 8x8 Work | OnSIP | 
|---|---|---|
| **Tenancy Flexibility** | 8.3 (42 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | 8.7 (50 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 8.8 (41 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | 8x8 Work | OnSIP | 
|---|---|---|
| **Voicemail to Email** | 8.8 (55 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 8.2 (37 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 8.6 (51 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.0 (46 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | 7.7 (34 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to 8x8 Work (3):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)



---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Work | OnSIP | 
|---|---|---|
| **Small-Business** | 54.7% | 80.8% | 
| **Mid-Market** | 34.7% | 19.2% | 
| **Enterprise** | 10.6% | 0% | 

### By Industry

#### 8x8 Work

- **Information Technology and Services:** 9.8%
- **Financial Services:** 6.5%
- **Computer Software:** 5.5%
- **Hospital & Health Care:** 4.3%
- **Insurance:** 4.1%
- **Marketing and Advertising:** 3.3%
- **Health, Wellness and Fitness:** 3.1%
- **Real Estate:** 3.1%
- **Telecommunications:** 2.9%
- **Retail:** 2.9%
- **Other:** 54.5%

#### OnSIP

- **Non-Profit Organization Management:** 15.4%
- **Hospital & Health Care:** 11.5%
- **Computer Software:** 11.5%
- **Medical Devices:** 7.7%
- **Marketing and Advertising:** 7.7%
- **Legal Services:** 7.7%
- **Research:** 3.8%
- **Performing Arts:** 3.8%
- **Oil & Energy:** 3.8%
- **Libraries:** 3.8%
- **Other:** 23.1%

---
## Alternatives

### Alternatives to 8x8 Work

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1364 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3566 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56391 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (633 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

### Alternatives to OnSIP

- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1364 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3566 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (633 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)
- [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews)

---
## Top Discussions

### 8x8 Work

- Title: [Is 8x8 video conferencing secure?](https://www.g2.com/discussions/is-8x8-video-conferencing-secure) — 3 comments
  > **Top comment:** "Comment deleted by user."
- Title: [My name is abdirisak  I really like to this software.](https://www.g2.com/discussions/my-name-is-abdirisak-i-really-like-to-this-software) — 2 comments, 2 upvotes
  > **Top comment:** "excellent and intelligent segmentation "
- Title: [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [Is 8x8 a good phone system?](https://www.g2.com/discussions/is-8x8-a-good-phone-system) — 1 comment
  > **Top comment:** "Undoubtedly, Yes!"
- Title: [How do you use an 8x8 meeting?](https://www.g2.com/discussions/how-do-you-use-an-8x8-meeting) — 1 comment
  > **Top comment:** "👍 good"

### OnSIP

- Title: [How much does OnSIP cost?](https://www.g2.com/discussions/how-much-does-onsip-cost) — 1 comment
  > **Top comment:** "approx 55/month and then usage."
- Title: [How does OnSIP work?](https://www.g2.com/discussions/how-does-onsip-work) — 1 comment
  > **Top comment:** "Terribly!"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-work-vs-onsip)