Compare 8x8 Work and Microsoft Teams 
At a Glance
Market Segments
Small-Business (58.2% of reviews)
Enterprise (40.0% of reviews)
Entry-Level Pricing
No pricing available
$4.80 1 User Per Month
8x8 Work
Star Rating
(835)4.2 out of 5
Market Segments
Small-Business (58.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 WorkMicrosoft Teams
Star Rating
(18,076)4.4 out of 5
Market Segments
Enterprise (40.0% of reviews)
Pros & Cons
Entry-Level Pricing
$4.80 1 User Per Month
Learn more about Microsoft TeamsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Microsoft Teams excels in providing a comprehensive suite of collaboration tools, combining chat, video meetings, and file sharing all in one platform. Users appreciate features like group chat, notifications, and screen sharing, which enhance team connectivity and organization.
- Users say that 8x8 Work is intuitive and easy to use, making it a solid choice for businesses focused on straightforward communication. Reviewers highlight its reliable call quality and the ability to seamlessly switch between devices, which is particularly beneficial for teams on the go.
- According to verified reviews, Microsoft Teams has a significantly higher overall satisfaction score, indicating that users feel more positively about their experience. Many users mention that it has been a game-changer for managing multiple projects and staying connected with remote teams.
- Reviewers mention that while 8x8 Work is effective for basic communication needs, it may not offer the same depth of features as Microsoft Teams. Users appreciate its simplicity but note that it lacks some advanced collaboration tools that can enhance productivity in larger teams.
- G2 reviewers highlight the ease of setup and implementation for Microsoft Teams, with many users praising its intuitive onboarding process. This contrasts with 8x8 Work, where some users found the installation straightforward but less feature-rich for complex team environments.
- Users report that Microsoft Teams provides better support and ongoing product direction, with many feeling that it is a strong partner in their business operations. In comparison, while 8x8 Work has received positive feedback for its reliability, some users feel that its support could be improved to match the level of engagement seen with Teams.
Pricing
Entry-Level Pricing
8x8 Work
No pricing availableMicrosoft Teams
Teams Essentials
$4.80
1 User Per Month
- Seamless integration with Exchange: Teams Essentials works with On-Premises or Hosted Exchange so that Office clients can get Teams in the cloud.
- Upgraded online meetings: Provide professional features like virtual backgrounds, screen sharing, and recording from any device for your clients.
- Fully-enabled dynamic chats: Keep conversations going internally or externally with continuous chat, searchable history, and in-app file sharing and collaboration.
Free Trial
8x8 Work
No trial information availableMicrosoft Teams
No trial information availableRatings
Meets Requirements
8.7
624
8.9
13,414
Ease of Use
8.6
629
8.8
13,611
Ease of Setup
8.2
386
9.0
4,028
Ease of Admin
8.4
342
8.6
2,180
Quality of Support
8.1
591
8.6
10,822
Has the product been a good partner in doing business?
8.5
372
8.8
2,160
Product Direction (% positive)
7.9
598
8.6
12,832
Features by Category
Business Instant Messaging
Not enough data
8.9
8844
Not enough data
8.7
9076
Not enough data
8.4
8421
Business Instant Messaging
Not enough data
9.0
8361
Not enough data
8.9
8316
Business Instant Messaging
Not enough data
8.8
8091
Not enough data
8.8
8304
Not enough data
8.7
7307
Generative AI - Business Instant Messaging
Not enough data
8.2
1006
AI - Business Instant Messaging
Not enough data
8.0
981
Not enough data
8.3
975
Not enough data
8.0
968
Not enough data
8.1
965
Agentic AI - Business Instant Messaging
Not enough data
8.0
574
Not enough data
8.0
563
Collaboration Tools
8.6
117
9.0
7922
|
Verified
8.7
82
9.1
5640
|
Verified
8.3
77
Feature Not Available
8.9
86
9.2
5950
|
Verified
8.7
79
Feature Not Available
Meeting Coordination
8.2
116
9.0
7512
|
Verified
8.9
119
8.9
6903
|
Verified
8.5
114
8.8
7126
|
Verified
8.5
88
8.9
5593
|
Verified
Software Type
8.9
124
8.8
7215
|
Verified
8.7
87
8.7
5266
|
Verified
8.8
95
9.1
5847
|
Verified
Agentic AI - Video Conferencing
Not enough data
7.8
668
Not enough data
7.9
665
Not enough data
7.8
652
Basic Communication - Cloud PBX
9.2
31
Not enough data
9.3
29
Not enough data
9.4
29
Not enough data
8.2
29
Not enough data
9.0
31
Not enough data
9.2
30
Not enough data
Advanced Features - Cloud PBX
8.9
29
Not enough data
8.6
28
Not enough data
8.8
30
Not enough data
9.2
30
Not enough data
Platform Basics - VoIP Providers
8.2
42
Not enough data
8.6
47
Not enough data
7.2
42
Not enough data
7.4
40
Not enough data
7.0
37
Not enough data
7.0
35
Not enough data
Basic Communication
9.0
369
|
Verified
Not enough data
7.6
191
|
Verified
Not enough data
8.0
241
|
Verified
Not enough data
7.5
190
|
Verified
Not enough data
8.3
264
|
Verified
Not enough data
9.0
311
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.2
22
Not enough data
7.1
22
Not enough data
7.1
22
Not enough data
7.0
21
Not enough data
Access
7.9
218
Not enough data
7.7
135
|
Verified
Not enough data
8.3
261
|
Verified
Not enough data
Advanced Features
8.2
287
|
Verified
Not enough data
8.4
278
|
Verified
Not enough data
9.1
312
|
Verified
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.3
42
|
Verified
Not enough data
8.6
48
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
Features
8.7
51
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
37
|
Verified
Not enough data
8.5
49
|
Verified
Not enough data
8.1
44
|
Verified
Not enough data
7.7
34
Not enough data
Action Item Detection - AI Note-taking Software
Not enough data
8.5
109
Not enough data
8.7
117
Automatic Transcription - AI Note-taking Software
Not enough data
8.7
114
Collaboration & Sharing - AI Note-taking Software
Not enough data
8.6
111
Language & Accent Support - AI Note-taking Software
Not enough data
8.1
107
Multi-Platform Integration - AI Note-taking Software
Not enough data
8.2
111
Privacy & Security Controls - AI Note-taking Software
Not enough data
8.7
107
Searchable Note Archives - AI Note-taking Software
Not enough data
8.2
101
Speaker Identification - AI Note-taking Software
Not enough data
8.6
111
Categories
Categories
Shared Categories
8x8 Work and Microsoft Teams are categorized as Video Conferencing
Unique Categories
Microsoft Teams is categorized as Business Instant Messaging and AI Note-Taking Software
Reviews
Reviewers' Company Size
8x8 Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Teams
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.1%
Financial Services
6.7%
Computer Software
5.9%
Insurance
4.1%
Hospital & Health Care
3.7%
Other
70.6%
Information Technology and Services
17.2%
Computer Software
9.2%
Financial Services
3.7%
Education Management
3.5%
Marketing and Advertising
3.5%
Other
62.8%
Alternatives
Discussions
Is 8x8 video conferencing secure?
3 Comments
ZN
Yeah. I personally Trust it.Read more
My name is abdirisak I really like to this software.
2 Comments
MA
I'm glad to know! Yes, that's really an amazing softwareRead more
How do I simply use and implement
1 Comment
NS
anywhere you need to go with the 8x8. Work for mobile. The app once you download the app and log in using your username. And password the app opens in the...Read more
What software do you need for Microsoft teams?
17 Comments
AG
You need Office 365 to use Microsoft Teams.Read more
What is the use of Microsoft teams?
17 Comments
AP
Teams can be used to conduct meeting as well as chats can be accessed.Read more
What are Microsoft teams features?
11 Comments
DB
Chat, video conferencing, team collaboration.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
