# 8x8 Work vs Microsoft Teams Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Microsoft Teams excels in providing a comprehensive collaboration experience, integrating chat, video conferencing, and file sharing seamlessly. Users appreciate its connection with Microsoft 365 applications, which enhances productivity by allowing easy sharing of emails and documents directly within the platform.
- **Users say** that 8x8 Work offers a flexible experience tailored to individual needs, allowing access across various devices like laptops and smartphones. This flexibility is particularly praised by those who need to manage calls on the go, as one user highlighted the ease of transferring calls while away from their desk.
- **Reviewers mention** that Microsoft Teams has a notably quick implementation process, with many users finding the onboarding intuitive. This efficiency is a significant advantage for teams looking to adopt a new tool without extensive downtime.
- **According to verified reviews** , while 8x8 Work is user-friendly, some users feel it lacks the depth of features found in Microsoft Teams. For instance, Teams' robust scheduling and live chat functionalities receive high marks, making it a preferred choice for teams that rely heavily on real-time communication.
- **G2 reviewers highlight** that Microsoft Teams scores higher in overall user satisfaction, with a G2 Score reflecting its strong market presence and positive feedback. Users frequently commend its efficiency for remote work, noting that it serves as an all-in-one platform for communication and collaboration.
- **Users report** that while 8x8 Work is effective for small businesses, it may not meet the same level of requirements for larger enterprises as Microsoft Teams does. Teams' higher ratings in areas like ease of setup and quality of support suggest it may be better suited for organizations with more complex needs.



| | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 932 | 19,228 | 
| **Largest Market Segment** | Small-Business (54.6% of reviews) | Enterprise (39.5% of reviews) | 
| **Entry Level Price** | No pricing available | $4.80 1 User Per Month | 

---
## Top Pros & Cons

### 8x8 Work

Pros:
- Ease of Use (110 reviews)
- Easy Communication (60 reviews)

Cons:
- Customer Service (25 reviews)
- Customer Support (22 reviews)

### Microsoft Teams

Pros:
- Team Collaboration (896 reviews)
- Ease of Use (845 reviews)

Cons:
- Slow Loading (418 reviews)
- Performance Issues (299 reviews)

---
## Ratings Comparison
| Rating | 8x8 Work | Microsoft Teams | 
|---|---|---|
  | **Meets Requirements** | 8.6 (674 reviews) | 9.0 (14313 reviews) | 
  | **Ease of Use** | 8.6 (684 reviews) | 8.8 (14566 reviews) | 
  | **Ease of Setup** | 8.3 (439 reviews) | 9.1 (4907 reviews) | 
  | **Ease of Admin** | 8.4 (395 reviews) | 8.7 (2871 reviews) | 
  | **Quality of Support** | 8.1 (639 reviews) | 8.6 (11545 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (420 reviews) | 8.9 (2891 reviews) | 
  | **Product Direction (% positive)** | 7.9 (640 reviews) | 8.6 (13582 reviews) | 

---
## Pricing

### 8x8 Work

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Microsoft Teams

#### Entry-Level Pricing

Plan: Teams Essentials

Price: $4.80 1 User Per Month

Key Features:
- Seamless integration with Exchange: Teams Essentials works with On-Premises or Hosted Exchange so that Office clients can get Teams in the cloud.
-  Upgraded online meetings: Provide professional features like virtual backgrounds, screen sharing, and recording from any device for your clients.
- Fully-enabled dynamic chats: Keep conversations going internally or externally with continuous chat, searchable history, and in-app file sharing and collaboration.

[Learn more about Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Microsoft Teams** | 8.5/10 | 10644 |

#### Business Instant Messaging

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **File Sharing** | Not enough data | 8.9 (9061 reviews) | 
| **Notifications** | Not enough data | 8.7 (9248 reviews) | 
| **Search** | Not enough data | 8.4 (8539 reviews) | 

#### Business Instant Messaging 

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Audio Conferencing** | Not enough data | 9.0 (8518 reviews) | 
| **Video Conferencing** | Not enough data | 9.0 (8509 reviews) | 

#### Business Instant Messaging

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Mobile Application** | Not enough data | 8.9 (8238 reviews) | 
| **Web Application** | Not enough data | 8.8 (8412 reviews) | 
| **Integrations** | Not enough data | 8.7 (7420 reviews) | 

#### Generative AI - Business Instant Messaging

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Text Summarization** | Not enough data | 8.2 (1063 reviews) | 

#### AI - Business Instant Messaging

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **AI Powered Search** | Not enough data | 8.1 (1017 reviews) | 
| **Smart Notifications** | Not enough data | 8.4 (1015 reviews) | 
| **AI Powered Language Translation** | Not enough data | 8.0 (999 reviews) | 
| **Content Generation** | Not enough data | 8.1 (994 reviews) | 

#### Agentic AI - Business Instant Messaging

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 8.1 (608 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (590 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 8.6/10 | 153 |
| **Microsoft Teams** | 8.8/10 | 10592 |

#### Collaboration Tools

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Screen Sharing** | 8.6 (117 reviews) | 9.0 (8213 reviews) ✓ Verified | 
| **Presentations** | 8.7 (82 reviews) | 9.1 (5798 reviews) ✓ Verified | 
| **Whiteboarding** | 8.3 (77 reviews) | Feature Not Available | 
| **Live Chat** | 8.9 (86 reviews) | 9.2 (6508 reviews) ✓ Verified | 
| **Hand Raising** | 8.7 (79 reviews) | Feature Not Available | 

#### Meeting Coordination

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Scheduling** | 8.2 (116 reviews) | 9.0 (7922 reviews) ✓ Verified | 
| **Recording** | 8.9 (119 reviews) | 8.9 (7091 reviews) ✓ Verified | 
| **Participant Permissions** | 8.5 (114 reviews) | 8.8 (7232 reviews) ✓ Verified | 
| **One-Click Join** | 8.5 (88 reviews) | 8.9 (5724 reviews) ✓ Verified | 

#### Software Type

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Mobile** | 8.9 (124 reviews) | 8.8 (7369 reviews) ✓ Verified | 
| **Browser Application** | 8.7 (87 reviews) | 8.7 (5358 reviews) ✓ Verified | 
| **Desktop Application** | 8.8 (96 reviews) | 9.1 (6039 reviews) ✓ Verified | 

#### Agentic AI - Video Conferencing

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (730 reviews) | 
| **Proactive Assistance** | Not enough data | 7.9 (734 reviews) | 
| **Decision Making** | Not enough data | 7.9 (689 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 9.0/10 | 42 |
| **Microsoft Teams** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Call Management** | 9.3 (37 reviews) | Not enough data | 
| **Communication Management** | 9.3 (30 reviews) | Not enough data | 
| **Scalability** | 9.4 (33 reviews) | Not enough data | 
| **Integrations** | 8.2 (30 reviews) | Not enough data | 
| **Mobile Accessibility** | 9.0 (34 reviews) | Not enough data | 
| **Accessibility** | 9.3 (33 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Security and Compliance** | 8.9 (30 reviews) | Not enough data | 
| **Analytics and Reporting** | 8.6 (33 reviews) | Not enough data | 
| **Support and Reliability** | 8.7 (35 reviews) | Not enough data | 
| **Automated attendant** | 9.3 (34 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 8.0/10 | 447 |
| **Microsoft Teams** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.4 (50 reviews) | Not enough data | 
| **Call Management** | 8.4 (69 reviews) | Not enough data | 
| **Network monitoring** | 7.4 (47 reviews) | Not enough data | 
| **Integrations** | 7.5 (56 reviews) | Not enough data | 
| **Virtual PBX** | 7.1 (38 reviews) | Not enough data | 
| **SIP trunking services** | 7.1 (36 reviews) | Not enough data | 

#### Basic Communication

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Phone Calls** | 9.0 (401 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | 7.6 (194 reviews) ✓ Verified | Not enough data | 
| **Instant Messaging** | 8.1 (250 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | 7.5 (192 reviews) ✓ Verified | Not enough data | 
| **Conference Calls** | 8.3 (268 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 9.0 (319 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (23 reviews) | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | 7.2 (23 reviews) | Not enough data | 

#### Access

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Software Pairing** | 7.9 (220 reviews) | Not enough data | 
| **Browser Extension** | 7.8 (138 reviews) ✓ Verified | Not enough data | 
| **Individual Download** | 8.4 (268 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Hold Music** | 8.2 (290 reviews) ✓ Verified | Not enough data | 
| **Automated Attendants** | 8.5 (291 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | 9.1 (329 reviews) ✓ Verified | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 66 |
| **Microsoft Teams** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | 5.7 (5 reviews) | Not enough data | 

#### Extensions

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Tenancy Flexibility** | 8.3 (42 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | 8.7 (50 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 8.8 (41 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Voicemail to Email** | 8.8 (55 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 8.2 (37 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 8.6 (51 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.0 (46 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | 7.7 (34 reviews) | Not enough data | 

### AI Note-Taking Software

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Microsoft Teams** | 8.6/10 | 226 |

#### Action Item Detection - AI Note-taking Software

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Action Item extraction** | Not enough data | 8.6 (126 reviews) | 
| **Summary Generation** | Not enough data | 8.9 (139 reviews) | 

#### Automatic Transcription - AI Note-taking Software

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Speech-to-text Transcription** | Not enough data | 8.8 (139 reviews) | 

#### Collaboration & Sharing - AI Note-taking Software

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Team-based Access** | Not enough data | 8.7 (138 reviews) | 

#### Language & Accent Support - AI Note-taking Software

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Multi-Language and Accent Support** | Not enough data | 8.3 (126 reviews) | 

#### Multi-Platform Integration - AI Note-taking Software

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Integrations** | Not enough data | 8.5 (135 reviews) | 

#### Privacy & Security Controls - AI Note-taking Software

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Access Control** | Not enough data | 8.8 (126 reviews) | 

#### Searchable Note Archives - AI Note-taking Software

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Semantic Search** | Not enough data | 8.2 (114 reviews) | 

#### Speaker Identification - AI Note-taking Software

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Speaker Recognition** | Not enough data | 8.8 (135 reviews) | 

---
## Categories
**Shared Categories (1):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to 8x8 Work (3):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Microsoft Teams (2):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [AI Note-Taking Software](https://www.g2.com/categories/ai-note-taking-software)


---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Small-Business** | 54.6% | 22.1% | 
| **Mid-Market** | 34.8% | 38.5% | 
| **Enterprise** | 10.6% | 39.5% | 

### By Industry

#### 8x8 Work

- **Information Technology and Services:** 9.7%
- **Financial Services:** 6.7%
- **Computer Software:** 5.5%
- **Hospital & Health Care:** 4.4%
- **Insurance:** 4.1%
- **Marketing and Advertising:** 3.2%
- **Health, Wellness and Fitness:** 3.1%
- **Real Estate:** 3.1%
- **Telecommunications:** 2.9%
- **Retail:** 2.9%
- **Other:** 54.4%

#### Microsoft Teams

- **Information Technology and Services:** 17.2%
- **Computer Software:** 9.3%
- **Financial Services:** 3.7%
- **Education Management:** 3.5%
- **Marketing and Advertising:** 3.4%
- **Higher Education:** 3.3%
- **Hospital & Health Care:** 3.2%
- **Accounting:** 2.5%
- **Telecommunications:** 2.1%
- **Insurance:** 2.0%
- **Other:** 49.7%

---
## Alternatives

### Alternatives to 8x8 Work

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3608 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4201 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (503 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56542 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (635 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (522 reviews)

### Alternatives to Microsoft Teams

- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56542 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48145 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39236 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18922 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (13590 reviews)
- [Otter.ai](https://www.g2.com/products/otter-ai/reviews) — 4.4/5 stars (502 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Zoho Cliq](https://www.g2.com/products/zoho-cliq/reviews) — 4.4/5 stars (267 reviews)
- [Lark](https://www.g2.com/products/lark-lark/reviews) — 4.5/5 stars (181 reviews)
- [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) — 4.2/5 stars (17118 reviews)

---
## Top Discussions

### 8x8 Work

- Title: [Is 8x8 video conferencing secure?](https://www.g2.com/discussions/is-8x8-video-conferencing-secure) — 3 comments
  > **Top comment:** "Comment deleted by user."
- Title: [Is 8x8 a good phone system?](https://www.g2.com/discussions/is-8x8-a-good-phone-system) — 2 comments
  > **Top comment:** "Undoubtedly, Yes!"
- Title: [My name is abdirisak  I really like to this software.](https://www.g2.com/discussions/my-name-is-abdirisak-i-really-like-to-this-software) — 2 comments, 2 upvotes
  > **Top comment:** "excellent and intelligent segmentation "
- Title: [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [How do you use an 8x8 meeting?](https://www.g2.com/discussions/how-do-you-use-an-8x8-meeting) — 1 comment
  > **Top comment:** "👍 good"

### Microsoft Teams

- Title: [What software do you need for Microsoft teams?](https://www.g2.com/discussions/what-software-do-you-need-for-microsoft-teams) — 19 comments, 10 upvotes
  > **Top comment:** "To use Microsoft Teams effectively, you typically need the following software and components:

Microsoft Teams Application: You can download and install..."
- Title: [What is the use of Microsoft teams?](https://www.g2.com/discussions/what-is-the-use-of-microsoft-teams) — 19 comments, 6 upvotes
  > **Top comment:** "Collaboration "
- Title: [What are Microsoft teams features?](https://www.g2.com/discussions/what-are-microsoft-teams-features) — 13 comments, 4 upvotes
  > **Top comment:** "most used features in my work place
text based chat
video calling
team meetings"
- Title: [Does it integrate with gmail](https://www.g2.com/discussions/15479-does-it-integrate-with-gmail) — 9 comments, 2 upvotes
  > **Top comment:** "No"
- Title: [Is there a way to mute notifcations?](https://www.g2.com/discussions/33039-is-there-a-way-to-mute-notifcations) — 7 comments, 4 upvotes
  > **Top comment:** "If you go to "Channel notifications" in your settings, you can adjust notifications (and turn most of them off). "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-work-vs-microsoft-teams)