# 8x8 Work vs Microsoft Teams Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Microsoft Teams excels in providing a seamless communication experience, with users highlighting its ability to facilitate quick interactions during emergencies and its integration with Microsoft 365 apps, which enhances productivity and teamwork.
- **Users say** that 8x8 Work offers a solid solution for cloud-based communication, particularly for small businesses. Reviewers appreciate its ability to connect with employees via personal phone numbers and office staff, making it a versatile tool for managing fragmented business communication.
- **Reviewers mention** that Microsoft Teams has a notably intuitive setup process, with many users praising its ease of use and the straightforward onboarding experience, which helps teams get up and running quickly.
- **According to verified reviews** , 8x8 Work is recognized for its flexibility across devices, with users noting that it works well on both Windows and Mac, and its mobile functionality is a game changer for those needing to stay connected on the go.
- **G2 reviewers highlight** that Microsoft Teams scores higher in overall user satisfaction, with a strong emphasis on its collaboration features, such as screen sharing and file sharing, which are frequently praised for their effectiveness in team settings.
- **Users express** that while 8x8 Work provides essential communication tools, it sometimes lacks the advanced features and integrations that larger organizations may require, which can limit its appeal for enterprise-level users compared to Microsoft Teams.



| | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 928 | 19,095 | 
| **Largest Market Segment** | Small-Business (54.6% of reviews) | Enterprise (39.5% of reviews) | 
| **Entry Level Price** | No pricing available | $4.80 1 User Per Month | 

---
## Top Pros & Cons

### 8x8 Work

Pros:
- Ease of Use (110 reviews)
- Easy Communication (60 reviews)

Cons:
- Customer Service (25 reviews)
- Customer Support (22 reviews)

### Microsoft Teams

Pros:
- Ease of Use (845 reviews)
- Team Collaboration (813 reviews)

Cons:
- Slow Loading (403 reviews)
- Performance Issues (266 reviews)

---
## Ratings Comparison
| Rating | 8x8 Work | Microsoft Teams | 
|---|---|---|
  | **Meets Requirements** | 8.6 (669 reviews) | 8.9 (14209 reviews) | 
  | **Ease of Use** | 8.6 (679 reviews) | 8.8 (14451 reviews) | 
  | **Ease of Setup** | 8.3 (433 reviews) | 9.1 (4793 reviews) | 
  | **Ease of Admin** | 8.4 (390 reviews) | 8.7 (2825 reviews) | 
  | **Quality of Support** | 8.1 (634 reviews) | 8.6 (11449 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (416 reviews) | 8.9 (2845 reviews) | 
  | **Product Direction (% positive)** | 7.9 (635 reviews) | 8.6 (13490 reviews) | 

---
## Pricing

### 8x8 Work

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Microsoft Teams

#### Entry-Level Pricing

Plan: Teams Essentials

Price: $4.80 1 User Per Month

Key Features:
- Seamless integration with Exchange: Teams Essentials works with On-Premises or Hosted Exchange so that Office clients can get Teams in the cloud.
-  Upgraded online meetings: Provide professional features like virtual backgrounds, screen sharing, and recording from any device for your clients.
- Fully-enabled dynamic chats: Keep conversations going internally or externally with continuous chat, searchable history, and in-app file sharing and collaboration.

[Learn more about Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Microsoft Teams** | 8.5/10 | 10589 |

#### Business Instant Messaging

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **File Sharing** | Not enough data | 8.9 (9023 reviews) | 
| **Notifications** | Not enough data | 8.7 (9214 reviews) | 
| **Search** | Not enough data | 8.4 (8515 reviews) | 

#### Business Instant Messaging 

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Audio Conferencing** | Not enough data | 9.0 (8486 reviews) | 
| **Video Conferencing** | Not enough data | 9.0 (8472 reviews) | 

#### Business Instant Messaging

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Mobile Application** | Not enough data | 8.8 (8211 reviews) | 
| **Web Application** | Not enough data | 8.8 (8389 reviews) | 
| **Integrations** | Not enough data | 8.7 (7394 reviews) | 

#### Generative AI - Business Instant Messaging

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Text Summarization** | Not enough data | 8.2 (1045 reviews) | 

#### AI - Business Instant Messaging

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **AI Powered Search** | Not enough data | 8.1 (1007 reviews) | 
| **Smart Notifications** | Not enough data | 8.4 (1004 reviews) | 
| **AI Powered Language Translation** | Not enough data | 8.0 (991 reviews) | 
| **Content Generation** | Not enough data | 8.1 (984 reviews) | 

#### Agentic AI - Business Instant Messaging

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 8.0 (595 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (580 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 8.7/10 | 153 |
| **Microsoft Teams** | 8.8/10 | 10475 |

#### Collaboration Tools

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Screen Sharing** | 8.6 (117 reviews) | 9.0 (8167 reviews) ✓ Verified | 
| **Presentations** | 8.7 (82 reviews) | 9.1 (5769 reviews) ✓ Verified | 
| **Whiteboarding** | 8.3 (77 reviews) | Feature Not Available | 
| **Live Chat** | 8.9 (86 reviews) | 9.2 (6435 reviews) ✓ Verified | 
| **Hand Raising** | 8.7 (79 reviews) | Feature Not Available | 

#### Meeting Coordination

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Scheduling** | 8.2 (116 reviews) | 9.0 (7867 reviews) ✓ Verified | 
| **Recording** | 8.9 (119 reviews) | 8.9 (7056 reviews) ✓ Verified | 
| **Participant Permissions** | 8.5 (114 reviews) | 8.8 (7211 reviews) ✓ Verified | 
| **One-Click Join** | 8.5 (88 reviews) | 8.9 (5700 reviews) ✓ Verified | 

#### Software Type

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Mobile** | 8.9 (124 reviews) | 8.8 (7342 reviews) ✓ Verified | 
| **Browser Application** | 8.7 (87 reviews) | 8.7 (5334 reviews) ✓ Verified | 
| **Desktop Application** | 8.8 (96 reviews) | 9.1 (6005 reviews) ✓ Verified | 

#### Agentic AI - Video Conferencing

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (713 reviews) | 
| **Proactive Assistance** | Not enough data | 7.9 (719 reviews) | 
| **Decision Making** | Not enough data | 7.9 (678 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 9.0/10 | 40 |
| **Microsoft Teams** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Call Management** | 9.3 (37 reviews) | Not enough data | 
| **Communication Management** | 9.3 (30 reviews) | Not enough data | 
| **Scalability** | 9.4 (32 reviews) | Not enough data | 
| **Integrations** | 8.2 (30 reviews) | Not enough data | 
| **Mobile Accessibility** | 9.0 (34 reviews) | Not enough data | 
| **Accessibility** | 9.3 (32 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Security and Compliance** | 8.9 (30 reviews) | Not enough data | 
| **Analytics and Reporting** | 8.5 (32 reviews) | Not enough data | 
| **Support and Reliability** | 8.7 (35 reviews) | Not enough data | 
| **Automated attendant** | 9.3 (34 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 443 |
| **Microsoft Teams** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.3 (49 reviews) | Not enough data | 
| **Call Management** | 8.4 (67 reviews) | Not enough data | 
| **Network monitoring** | 7.3 (45 reviews) | Not enough data | 
| **Integrations** | 7.4 (54 reviews) | Not enough data | 
| **Virtual PBX** | 7.1 (38 reviews) | Not enough data | 
| **SIP trunking services** | 7.1 (36 reviews) | Not enough data | 

#### Basic Communication

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Phone Calls** | 9.0 (397 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | 7.6 (194 reviews) ✓ Verified | Not enough data | 
| **Instant Messaging** | 8.1 (250 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | 7.5 (192 reviews) ✓ Verified | Not enough data | 
| **Conference Calls** | 8.3 (268 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 9.0 (319 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (23 reviews) | Not enough data | 

#### Access

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Software Pairing** | 7.9 (219 reviews) | Not enough data | 
| **Browser Extension** | 7.8 (138 reviews) ✓ Verified | Not enough data | 
| **Individual Download** | 8.3 (267 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Hold Music** | 8.2 (290 reviews) ✓ Verified | Not enough data | 
| **Automated Attendants** | 8.5 (290 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | 9.1 (326 reviews) ✓ Verified | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 66 |
| **Microsoft Teams** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | 5.7 (5 reviews) | Not enough data | 

#### Extensions

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Tenancy Flexibility** | 8.3 (42 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | 8.7 (50 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 8.8 (41 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Voicemail to Email** | 8.8 (55 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 8.2 (37 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 8.6 (51 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.0 (46 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | 7.7 (34 reviews) | Not enough data | 

### AI Note-Taking Software

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Microsoft Teams** | 8.6/10 | 209 |

#### Action Item Detection - AI Note-taking Software

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Action Item extraction** | Not enough data | 8.6 (119 reviews) | 
| **Summary Generation** | Not enough data | 8.9 (133 reviews) | 

#### Automatic Transcription - AI Note-taking Software

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Speech-to-text Transcription** | Not enough data | 8.8 (133 reviews) | 

#### Collaboration & Sharing - AI Note-taking Software

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Team-based Access** | Not enough data | 8.7 (129 reviews) | 

#### Language & Accent Support - AI Note-taking Software

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Multi-Language and Accent Support** | Not enough data | 8.2 (117 reviews) | 

#### Multi-Platform Integration - AI Note-taking Software

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Integrations** | Not enough data | 8.4 (125 reviews) | 

#### Privacy & Security Controls - AI Note-taking Software

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Access Control** | Not enough data | 8.7 (118 reviews) | 

#### Searchable Note Archives - AI Note-taking Software

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Semantic Search** | Not enough data | 8.1 (109 reviews) | 

#### Speaker Identification - AI Note-taking Software

| Feature | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Speaker Recognition** | Not enough data | 8.7 (126 reviews) | 

---
## Categories
**Shared Categories (1):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to 8x8 Work (3):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Microsoft Teams (2):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [AI Note-Taking Software](https://www.g2.com/categories/ai-note-taking-software)


---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Work | Microsoft Teams | 
|---|---|---|
| **Small-Business** | 54.6% | 22.1% | 
| **Mid-Market** | 34.9% | 38.4% | 
| **Enterprise** | 10.6% | 39.5% | 

### By Industry

#### 8x8 Work

- **Information Technology and Services:** 9.7%
- **Financial Services:** 6.6%
- **Computer Software:** 5.5%
- **Hospital & Health Care:** 4.3%
- **Insurance:** 4.1%
- **Marketing and Advertising:** 3.2%
- **Health, Wellness and Fitness:** 3.1%
- **Real Estate:** 3.1%
- **Telecommunications:** 2.9%
- **Retail:** 2.9%
- **Other:** 54.4%

#### Microsoft Teams

- **Information Technology and Services:** 17.2%
- **Computer Software:** 9.3%
- **Financial Services:** 3.7%
- **Education Management:** 3.5%
- **Marketing and Advertising:** 3.5%
- **Higher Education:** 3.3%
- **Hospital & Health Care:** 3.2%
- **Accounting:** 2.5%
- **Telecommunications:** 2.1%
- **Insurance:** 2.0%
- **Other:** 49.7%

---
## Alternatives

### Alternatives to 8x8 Work

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3570 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4177 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56424 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (635 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

### Alternatives to Microsoft Teams

- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56424 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48074 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39098 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18900 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12637 reviews)
- [Otter.ai](https://www.g2.com/products/otter-ai/reviews) — 4.4/5 stars (496 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Zoho Cliq](https://www.g2.com/products/zoho-cliq/reviews) — 4.4/5 stars (267 reviews)
- [Lark](https://www.g2.com/products/lark-lark/reviews) — 4.5/5 stars (179 reviews)
- [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) — 4.2/5 stars (17103 reviews)

---
## Top Discussions

### 8x8 Work

- Title: [Is 8x8 video conferencing secure?](https://www.g2.com/discussions/is-8x8-video-conferencing-secure) — 3 comments
  > **Top comment:** "Comment deleted by user."
- Title: [My name is abdirisak  I really like to this software.](https://www.g2.com/discussions/my-name-is-abdirisak-i-really-like-to-this-software) — 2 comments, 2 upvotes
  > **Top comment:** "excellent and intelligent segmentation "
- Title: [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [Is 8x8 a good phone system?](https://www.g2.com/discussions/is-8x8-a-good-phone-system) — 1 comment
  > **Top comment:** "Undoubtedly, Yes!"
- Title: [How do you use an 8x8 meeting?](https://www.g2.com/discussions/how-do-you-use-an-8x8-meeting) — 1 comment
  > **Top comment:** "👍 good"

### Microsoft Teams

- Title: [What is the use of Microsoft teams?](https://www.g2.com/discussions/what-is-the-use-of-microsoft-teams) — 19 comments, 6 upvotes
  > **Top comment:** "Collaboration "
- Title: [What software do you need for Microsoft teams?](https://www.g2.com/discussions/what-software-do-you-need-for-microsoft-teams) — 18 comments, 10 upvotes
  > **Top comment:** "To use Microsoft Teams effectively, you typically need the following software and components:

Microsoft Teams Application: You can download and install..."
- Title: [What are Microsoft teams features?](https://www.g2.com/discussions/what-are-microsoft-teams-features) — 13 comments, 4 upvotes
  > **Top comment:** "most used features in my work place
text based chat
video calling
team meetings"
- Title: [Does it integrate with gmail](https://www.g2.com/discussions/15479-does-it-integrate-with-gmail) — 9 comments, 2 upvotes
  > **Top comment:** "No"
- Title: [Is there a way to mute notifcations?](https://www.g2.com/discussions/33039-is-there-a-way-to-mute-notifcations) — 7 comments, 4 upvotes
  > **Top comment:** "If you go to "Channel notifications" in your settings, you can adjust notifications (and turn most of them off). "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-work-vs-microsoft-teams)