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Compare 8x8 Work and Microsoft Teams 
At a Glance
Market Segments
Small-Business (58.7% of reviews)
Enterprise (40.3% of reviews)
Entry-Level Pricing
No pricing available
$4.80 1 User Per Month
8x8 Work
Star Rating
(810)4.2 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 WorkMicrosoft Teams
Star Rating
(17,579)4.4 out of 5
Market Segments
Enterprise (40.3% of reviews)
Pros & Cons
Entry-Level Pricing
$4.80 1 User Per Month
Learn more about Microsoft TeamsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Microsoft Teams excels in overall user satisfaction, boasting a significantly higher G2 Score compared to 8x8 Work. Users appreciate the platform's ability to integrate chat, video calls, and file sharing seamlessly, making it a one-stop solution for team collaboration.
- Users say that Microsoft Teams offers a more intuitive experience, particularly in terms of setup and ease of use. Reviewers highlight the quick onboarding process and the convenience of having all communication tools in one place, which enhances productivity.
- According to verified reviews, 8x8 Work is praised for its simplicity and user-friendly interface, making it a solid choice for small businesses. Users enjoy the mobile app's functionality, allowing them to stay connected even when away from their desks, which is crucial for hybrid work environments.
- Reviewers mention that while 8x8 Work provides reliable call quality and integrates well with other CRMs, it falls short in comparison to Microsoft Teams when it comes to advanced features like screen sharing and presentation tools, which are rated higher by Teams users.
- G2 reviewers highlight that Microsoft Teams has a robust support system, with users noting the quality of assistance they receive. In contrast, while 8x8 Work's support is generally good, some users feel it could be improved, particularly for more complex issues.
- Users report that Microsoft Teams is particularly favored in enterprise settings, with a larger percentage of reviews coming from this market segment. This indicates that larger organizations find more value in Teams' comprehensive features, while 8x8 Work is more tailored to small business needs.
Pricing
Entry-Level Pricing
8x8 Work
No pricing availableMicrosoft Teams
Teams Essentials
$4.80
1 User Per Month
- Seamless integration with Exchange: Teams Essentials works with On-Premises or Hosted Exchange so that Office clients can get Teams in the cloud.
- Upgraded online meetings: Provide professional features like virtual backgrounds, screen sharing, and recording from any device for your clients.
- Fully-enabled dynamic chats: Keep conversations going internally or externally with continuous chat, searchable history, and in-app file sharing and collaboration.
Free Trial
8x8 Work
No trial information availableMicrosoft Teams
No trial information availableRatings
Meets Requirements
8.6
608
8.9
13,073
Ease of Use
8.6
613
8.8
13,246
Ease of Setup
8.2
371
9.0
3,691
Ease of Admin
8.3
334
8.6
2,034
Quality of Support
8.1
576
8.6
10,521
Has the product been a good partner in doing business?
8.5
365
8.8
2,008
Product Direction (% positive)
7.9
582
8.6
12,503
Features by Category
Business Instant Messaging
Not enough data
8.9
8737
Not enough data
8.7
8992
Not enough data
8.4
8363
Business Instant Messaging
Not enough data
9.0
8287
Not enough data
8.9
8226
Business Instant Messaging
Not enough data
8.8
8029
Not enough data
8.8
8257
Not enough data
8.7
7243
Generative AI - Business Instant Messaging
Not enough data
8.2
983
AI - Business Instant Messaging
Not enough data
8.0
963
Not enough data
8.3
961
Not enough data
7.9
951
Not enough data
8.0
951
Agentic AI - Business Instant Messaging
Not enough data
7.9
555
Not enough data
8.0
550
Collaboration Tools
8.6
117
9.0
7810
|
Verified
8.7
81
9.1
5576
|
Verified
8.3
77
Feature Not Available
8.9
86
9.2
5757
|
Verified
8.7
79
Feature Not Available
Meeting Coordination
8.2
116
9.0
7365
|
Verified
8.9
118
8.9
6828
|
Verified
8.5
114
8.8
7075
|
Verified
8.4
87
8.9
5541
|
Verified
Software Type
8.9
124
8.8
7136
|
Verified
8.7
87
8.7
5229
|
Verified
8.8
94
9.1
5776
|
Verified
Agentic AI - Video Conferencing
Not enough data
7.8
645
Not enough data
7.8
640
Not enough data
7.8
637
Basic Communication - Cloud PBX
9.2
31
Not enough data
9.3
29
Not enough data
9.4
29
Not enough data
8.2
29
Not enough data
9.0
31
Not enough data
9.2
30
Not enough data
Advanced Features - Cloud PBX
8.9
29
Not enough data
8.6
28
Not enough data
8.8
30
Not enough data
9.2
30
Not enough data
Platform Basics - VoIP Providers
8.1
40
Not enough data
8.5
42
Not enough data
7.1
40
Not enough data
7.2
37
Not enough data
6.9
36
Not enough data
7.0
35
Not enough data
Basic Communication
8.9
358
|
Verified
Not enough data
7.6
188
|
Verified
Not enough data
8.0
236
|
Verified
Not enough data
7.5
188
|
Verified
Not enough data
8.3
261
|
Verified
Not enough data
9.0
309
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.9
20
Not enough data
7.0
21
Not enough data
7.1
22
Not enough data
7.0
21
Not enough data
Access
7.9
218
Not enough data
7.7
134
|
Verified
Not enough data
8.4
258
|
Verified
Not enough data
Advanced Features
8.2
287
|
Verified
Not enough data
8.4
277
|
Verified
Not enough data
9.1
310
|
Verified
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.3
42
|
Verified
Not enough data
8.6
48
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
Features
8.7
51
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
37
|
Verified
Not enough data
8.5
49
|
Verified
Not enough data
8.1
44
|
Verified
Not enough data
7.7
34
Not enough data
Action Item Detection - AI Note-taking Software
Not enough data
8.5
107
Not enough data
8.7
112
Automatic Transcription - AI Note-taking Software
Not enough data
8.6
111
Collaboration & Sharing - AI Note-taking Software
Not enough data
8.6
108
Language & Accent Support - AI Note-taking Software
Not enough data
8.1
105
Multi-Platform Integration - AI Note-taking Software
Not enough data
8.2
110
Privacy & Security Controls - AI Note-taking Software
Not enough data
8.7
105
Searchable Note Archives - AI Note-taking Software
Not enough data
8.2
100
Speaker Identification - AI Note-taking Software
Not enough data
8.6
107
Categories
Categories
Shared Categories
8x8 Work and Microsoft Teams are categorized as Video Conferencing
Unique Categories
Microsoft Teams is categorized as Business Instant Messaging and AI Note-Taking Software
Reviews
Reviewers' Company Size
8x8 Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Teams
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.0%
Financial Services
6.8%
Computer Software
5.8%
Insurance
4.2%
Hospital & Health Care
3.8%
Other
70.5%
Information Technology and Services
17.2%
Computer Software
9.2%
Financial Services
3.7%
Education Management
3.6%
Marketing and Advertising
3.5%
Other
62.9%
Alternatives
Discussions
Is 8x8 video conferencing secure?
3 Comments
ZN
Yeah. I personally Trust it.Read more
My name is abdirisak I really like to this software.
2 Comments
MA
I'm glad to know! Yes, that's really an amazing softwareRead more
How do I simply use and implement
1 Comment
NS
anywhere you need to go with the 8x8. Work for mobile. The app once you download the app and log in using your username. And password the app opens in the...Read more
What software do you need for Microsoft teams?
17 Comments
AG
You need Office 365 to use Microsoft Teams.Read more
What is the use of Microsoft teams?
17 Comments
AP
Teams can be used to conduct meeting as well as chats can be accessed.Read more
What are Microsoft teams features?
11 Comments
DB
Chat, video conferencing, team collaboration.Read more
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