Compare 8x8 Work and KrispCall 
At a Glance
Market Segments
Small-Business (58.2% of reviews)
Small-Business (79.1% of reviews)
Entry-Level Pricing
No pricing available
$12.00 1 per user/month (billed annually)
8x8 Work
Star Rating
(835)4.2 out of 5
Market Segments
Small-Business (58.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 WorkKrispCall
Star Rating
(347)4.5 out of 5
Market Segments
Small-Business (79.1% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 per user/month (billed annually)
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 8x8 Work excels in providing a comprehensive communication solution, integrating calls, video meetings, team chat, and messaging into one platform. Users appreciate how this integration has significantly improved collaboration within their teams.
- Users say that KrispCall stands out for its exceptional ease of use and reliability, with many highlighting the "glitch-free" experience and excellent connection quality. This makes it a preferred choice for those needing seamless communication, especially for international clients.
- Reviewers mention that 8x8 Work's user-friendly interface and mobile app are major advantages, allowing users to make and receive calls on the go. This flexibility is particularly beneficial for hybrid work environments, where accessibility is key.
- According to verified reviews, KrispCall's affordability and straightforward setup process are frequently praised. Users find it easy to get started, which is a significant plus for small businesses looking for efficient communication tools without a steep learning curve.
- G2 reviewers highlight that while 8x8 Work has a solid overall rating, it faces challenges in specific areas like integrations and SIP trunking services, where users feel there is room for improvement compared to KrispCall's more robust offerings.
- Users report that both platforms provide reliable call management features, but KrispCall edges ahead with higher ratings for phone calls and instant messaging, making it a better fit for users who prioritize these functionalities in their daily operations.
Pricing
Entry-Level Pricing
8x8 Work
No pricing availableKrispCall
Essential
$12.00
1 per user/month (billed annually)
Recommended for Small Businesses, Startups & Freelancers
- 5 user limit
- Global Phone Numbers
- Text Messages
Free Trial
8x8 Work
No trial information availableKrispCall
No trial information availableRatings
Meets Requirements
8.7
624
8.9
323
Ease of Use
8.6
629
9.3
331
Ease of Setup
8.2
386
9.3
310
Ease of Admin
8.4
342
9.1
100
Quality of Support
8.1
591
9.0
317
Has the product been a good partner in doing business?
8.5
372
8.9
98
Product Direction (% positive)
7.9
598
7.7
321
Features by Category
Channels
Not enough data
9.3
120
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
118
Not enough data
8.1
93
Generative AI
Not enough data
7.6
62
Functions
Not enough data
8.6
96
Not enough data
Feature Not Available
Not enough data
8.5
92
Not enough data
8.4
94
Not enough data
8.4
107
Not enough data
8.7
111
Not enough data
8.2
60
Not enough data
8.5
85
Agentic AI - Contact Center
Not enough data
8.3
25
Not enough data
8.2
29
Not enough data
8.1
25
Not enough data
8.3
24
Administrative
Not enough data
8.7
96
Not enough data
8.9
94
Not enough data
8.8
118
Not enough data
8.6
88
Not enough data
8.1
83
Collaboration Tools
8.6
117
Not enough data
8.7
82
Not enough data
8.3
77
Not enough data
8.9
86
Not enough data
8.7
79
Not enough data
Meeting Coordination
8.2
116
Not enough data
8.9
119
Not enough data
8.5
114
Not enough data
8.5
88
Not enough data
Software Type
8.9
124
Not enough data
8.7
87
Not enough data
8.8
95
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Feature Not Available
Not enough data
9.1
24
Not enough data
Feature Not Available
Not enough data
9.4
28
Not enough data
8.9
19
Not enough data
9.1
29
Not enough data
9.3
17
Generative AI
Not enough data
7.2
15
Workforce Management
Not enough data
9.0
26
Not enough data
8.8
19
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
7.5
6
Not enough data
5.7
5
Not enough data
Not enough data
Administrative
Not enough data
9.7
25
Not enough data
9.1
21
Basic Communication - Cloud PBX
9.2
31
Not enough data
9.3
29
Not enough data
9.4
29
Not enough data
8.2
29
Not enough data
9.0
31
Not enough data
9.2
30
Not enough data
Advanced Features - Cloud PBX
8.9
29
Not enough data
8.6
28
Not enough data
8.8
30
Not enough data
9.2
30
Not enough data
Platform Basics - VoIP Providers
8.2
42
Feature Not Available
8.6
47
8.8
15
7.2
42
Feature Not Available
7.4
40
8.2
15
7.0
37
Feature Not Available
7.0
35
8.5
12
Basic Communication
9.0
369
|
Verified
9.5
118
7.6
191
|
Verified
Feature Not Available
8.0
241
|
Verified
9.2
106
7.5
190
|
Verified
Feature Not Available
8.3
264
|
Verified
Feature Not Available
9.0
311
|
Verified
9.0
77
Agentic AI - VoIP Providers
7.2
22
7.5
6
7.1
22
Feature Not Available
7.1
22
7.9
7
7.0
21
7.2
6
Access
7.9
218
8.3
77
7.7
135
|
Verified
8.0
96
8.3
261
|
Verified
Feature Not Available
Advanced Features
8.2
287
|
Verified
Feature Not Available
8.4
278
|
Verified
8.4
72
9.1
312
|
Verified
9.4
121
Agentic AI - Outbound Call Tracking
Not enough data
7.9
28
Not enough data
7.5
46
Calling
Not enough data
8.7
139
Not enough data
Feature Not Available
Not enough data
8.7
86
Not enough data
9.0
128
Not enough data
7.9
40
Contacts
Not enough data
8.4
97
Not enough data
8.8
76
Not enough data
8.6
77
Insights
Not enough data
9.2
130
Not enough data
9.0
122
Not enough data
8.7
103
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.8
26
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.3
42
|
Verified
Not enough data
8.6
48
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
Features
8.7
51
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
37
|
Verified
Not enough data
8.5
49
|
Verified
Not enough data
8.1
44
|
Verified
Not enough data
7.7
34
Not enough data
Categories
Categories
Shared Categories
8x8 Work and KrispCall are categorized as VoIP Providers
Unique Categories
KrispCall is categorized as Outbound Call Tracking, Call Center Infrastructure (CCI), and Contact Center
Reviews
Reviewers' Company Size
8x8 Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
KrispCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.1%
Financial Services
6.7%
Computer Software
5.9%
Insurance
4.1%
Hospital & Health Care
3.7%
Other
70.6%
Information Technology and Services
12.8%
Marketing and Advertising
11.3%
Outsourcing/Offshoring
6.4%
Computer Software
6.1%
Consulting
5.5%
Other
58.0%
Discussions
Is 8x8 video conferencing secure?
3 Comments
ZN
Yeah. I personally Trust it.Read more
My name is abdirisak I really like to this software.
2 Comments
MA
I'm glad to know! Yes, that's really an amazing softwareRead more
How do I simply use and implement
1 Comment
NS
anywhere you need to go with the 8x8. Work for mobile. The app once you download the app and log in using your username. And password the app opens in the...Read more
What is KrispCall used for?
1 Comment
Official Response from KrispCall
KrispCall provides a cloud business phone system with features like virtual numbers, call routing, IVR menus, voicemail, SMS messaging, CRM integration,...Read more
KrispCall has no more discussions with answers
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