# 8x8 Work vs Intermedia Contact Center Comparison
---
## AI Generated Summary
- Users report that Intermedia Contact Center excels in **Quality of Support** with a score of 9.1, while 8x8 Work has a lower score of 8.0, indicating that users find Intermedia's support more responsive and helpful.
- Reviewers mention that Intermedia Contact Center offers superior **Call Management** and **Communication Management** features, both scoring 9.5, which users appreciate for their reliability and effectiveness in handling calls compared to 8x8 Work's scores of 8.3 in these areas.
- G2 users highlight that Intermedia's **Scalability** is rated at 9.7, making it a better choice for mid-market businesses looking to grow, while 8x8 Work's scalability is less impressive, reflecting its focus on small businesses.
- Users on G2 report that 8x8 Work shines in **Mobile Accessibility** with a score of 8.8, making it a preferred option for teams that require robust mobile solutions, whereas Intermedia Contact Center's mobile features are not as highly rated.
- Reviewers say that Intermedia Contact Center's **Session Routing** and **Session Queuing** features both score 9.1, which users find essential for efficient call handling, while 8x8 Work's scores of 8.3 and 8.2 respectively indicate room for improvement.
- Users report that 8x8 Work provides a more user-friendly experience with an **Ease of Use** score of 8.5, compared to Intermedia's 8.8, suggesting that while both are user-friendly, 8x8 Work may be slightly easier for new users to navigate.



| | 8x8 Work | Intermedia Contact Center | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 932 | 25 | 
| **Largest Market Segment** | Small-Business (54.6% of reviews) | Mid-Market (42.1% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us 1 Seats Per Month | 

---
## Top Pros & Cons

### 8x8 Work

Pros:
- Ease of Use (110 reviews)
- Easy Communication (60 reviews)

Cons:
- Customer Service (25 reviews)
- Customer Support (22 reviews)

### Intermedia Contact Center

**Not enough data**

---
## Ratings Comparison
| Rating | 8x8 Work | Intermedia Contact Center | 
|---|---|---|
  | **Meets Requirements** | 8.6 (674 reviews) | 8.5 (18 reviews) | 
  | **Ease of Use** | 8.6 (684 reviews) | 8.8 (18 reviews) | 
  | **Ease of Setup** | 8.3 (439 reviews) | 8.1 (18 reviews) | 
  | **Ease of Admin** | 8.4 (395 reviews) | 8.6 (18 reviews) | 
  | **Quality of Support** | 8.1 (639 reviews) | 9.1 (18 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (420 reviews) | 8.9 (18 reviews) | 
  | **Product Direction (% positive)** | 7.9 (640 reviews) | 8.7 (18 reviews) | 

---
## Pricing

### 8x8 Work

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Intermedia Contact Center

#### Entry-Level Pricing

Plan: Contact Center Pro

Price: Contact Us 1 Seats Per Month

Description: A flexible solution providing advanced contact center capabilities to increase customer satisfaction at scale.  Full-featured, omni-channel capable contact center platform. Unlock better productivity and amazing customer experiences by accessing Contact Center voice handling within Intermedia Unite.

Sold with or without Intermedia Unite.

Key Features:
- Inbound Voice Queues 
- Supervisor functions including monitor, barge, and whisper
- Real-Time & Graphical Reports

[Browse all 2 editions](https://www.g2.com/products/intermedia-contact-center/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Intermedia Contact Center** | 8.9/10 | 16 |

#### Channels

| Feature | 8x8 Work | Intermedia Contact Center | 
|---|---|---|
| **Voice** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Web Chat** | Not enough data | Not enough data | 
| **Mobile SMS** | Not enough data | Feature Not Available | 
| **Email** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Work | Intermedia Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | 8x8 Work | Intermedia Contact Center | 
|---|---|---|
| **Session Routing** | Not enough data | 9.1 (13 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | 9.1 (13 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | 8.8 (12 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | Feature Not Available | 
| **Auto Dialer** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Inbound Screen Pop** | Not enough data | Not enough data | 
| **Persistent Data** | Not enough data | Not enough data | 

#### Agentic AI - Contact Center

| Feature | 8x8 Work | Intermedia Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | 8x8 Work | Intermedia Contact Center | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.1 (12 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 9.2 (13 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 9.2 (13 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | Not enough data | 
| **Agent Scheduling and Assignment** | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 8.6/10 | 153 |
| **Intermedia Contact Center** | N/A | N/A |

#### Collaboration Tools

| Feature | 8x8 Work | Intermedia Contact Center | 
|---|---|---|
| **Screen Sharing** | 8.6 (117 reviews) | Not enough data | 
| **Presentations** | 8.7 (82 reviews) | Not enough data | 
| **Whiteboarding** | 8.3 (77 reviews) | Not enough data | 
| **Live Chat** | 8.9 (86 reviews) | Not enough data | 
| **Hand Raising** | 8.7 (79 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | 8x8 Work | Intermedia Contact Center | 
|---|---|---|
| **Scheduling** | 8.2 (116 reviews) | Not enough data | 
| **Recording** | 8.9 (119 reviews) | Not enough data | 
| **Participant Permissions** | 8.5 (114 reviews) | Not enough data | 
| **One-Click Join** | 8.5 (88 reviews) | Not enough data | 

#### Software Type

| Feature | 8x8 Work | Intermedia Contact Center | 
|---|---|---|
| **Mobile** | 8.9 (124 reviews) | Not enough data | 
| **Browser Application** | 8.7 (87 reviews) | Not enough data | 
| **Desktop Application** | 8.8 (96 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | 8x8 Work | Intermedia Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Intermedia Contact Center** | N/A | N/A |

#### Workforce Management

| Feature | 8x8 Work | Intermedia Contact Center | 
|---|---|---|
| **Agent Availability** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Agent Self-Service** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Feature Not Available | 

#### Administration

| Feature | 8x8 Work | Intermedia Contact Center | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Performance Analysis** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Intraday Management** | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 9.0/10 | 42 |
| **Intermedia Contact Center** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | 8x8 Work | Intermedia Contact Center | 
|---|---|---|
| **Call Management** | 9.3 (37 reviews) | Not enough data | 
| **Communication Management** | 9.3 (30 reviews) | Not enough data | 
| **Scalability** | 9.4 (33 reviews) | Not enough data | 
| **Integrations** | 8.2 (30 reviews) | Not enough data | 
| **Mobile Accessibility** | 9.0 (34 reviews) | Not enough data | 
| **Accessibility** | 9.3 (33 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | 8x8 Work | Intermedia Contact Center | 
|---|---|---|
| **Security and Compliance** | 8.9 (30 reviews) | Not enough data | 
| **Analytics and Reporting** | 8.6 (33 reviews) | Not enough data | 
| **Support and Reliability** | 8.7 (35 reviews) | Not enough data | 
| **Automated attendant** | 9.3 (34 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 8.0/10 | 447 |
| **Intermedia Contact Center** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | 8x8 Work | Intermedia Contact Center | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.4 (50 reviews) | Not enough data | 
| **Call Management** | 8.4 (69 reviews) | Not enough data | 
| **Network monitoring** | 7.4 (47 reviews) | Not enough data | 
| **Integrations** | 7.5 (56 reviews) | Not enough data | 
| **Virtual PBX** | 7.1 (38 reviews) | Not enough data | 
| **SIP trunking services** | 7.1 (36 reviews) | Not enough data | 

#### Basic Communication

| Feature | 8x8 Work | Intermedia Contact Center | 
|---|---|---|
| **Phone Calls** | 9.0 (401 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | 7.6 (194 reviews) ✓ Verified | Not enough data | 
| **Instant Messaging** | 8.1 (250 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | 7.5 (192 reviews) ✓ Verified | Not enough data | 
| **Conference Calls** | 8.3 (268 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 9.0 (319 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | 8x8 Work | Intermedia Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (23 reviews) | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | 7.2 (23 reviews) | Not enough data | 

#### Access

| Feature | 8x8 Work | Intermedia Contact Center | 
|---|---|---|
| **Software Pairing** | 7.9 (220 reviews) | Not enough data | 
| **Browser Extension** | 7.8 (138 reviews) ✓ Verified | Not enough data | 
| **Individual Download** | 8.4 (268 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | 8x8 Work | Intermedia Contact Center | 
|---|---|---|
| **Hold Music** | 8.2 (290 reviews) ✓ Verified | Not enough data | 
| **Automated Attendants** | 8.5 (291 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | 9.1 (329 reviews) ✓ Verified | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 66 |
| **Intermedia Contact Center** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | 8x8 Work | Intermedia Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | 5.7 (5 reviews) | Not enough data | 

#### Extensions

| Feature | 8x8 Work | Intermedia Contact Center | 
|---|---|---|
| **Tenancy Flexibility** | 8.3 (42 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | 8.7 (50 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 8.8 (41 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | 8x8 Work | Intermedia Contact Center | 
|---|---|---|
| **Voicemail to Email** | 8.8 (55 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 8.2 (37 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 8.6 (51 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.0 (46 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | 7.7 (34 reviews) | Not enough data | 

---
## Categories

**Unique to 8x8 Work (4):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Intermedia Contact Center (2):** [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)


---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Work | Intermedia Contact Center | 
|---|---|---|
| **Small-Business** | 54.6% | 26.3% | 
| **Mid-Market** | 34.8% | 42.1% | 
| **Enterprise** | 10.6% | 31.6% | 

### By Industry

#### 8x8 Work

- **Information Technology and Services:** 9.7%
- **Financial Services:** 6.7%
- **Computer Software:** 5.5%
- **Hospital & Health Care:** 4.4%
- **Insurance:** 4.1%
- **Marketing and Advertising:** 3.2%
- **Health, Wellness and Fitness:** 3.1%
- **Real Estate:** 3.1%
- **Telecommunications:** 2.9%
- **Retail:** 2.9%
- **Other:** 54.4%

#### Intermedia Contact Center

- **Hospital & Health Care:** 15.8%
- **Telecommunications:** 10.5%
- **Information Technology and Services:** 10.5%
- **Consumer Services:** 10.5%
- **Utilities:** 5.3%
- **Retail:** 5.3%
- **Real Estate:** 5.3%
- **Internet:** 5.3%
- **Government Administration:** 5.3%
- **Financial Services:** 5.3%
- **Other:** 21.1%

---
## Alternatives

### Alternatives to 8x8 Work

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1410 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3585 reviews)
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- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56497 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (635 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

### Alternatives to Intermedia Contact Center

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2535 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
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- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1848 reviews)
- [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (706 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (761 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3585 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1130 reviews)

---
## Top Discussions

### 8x8 Work

- Title: [Is 8x8 video conferencing secure?](https://www.g2.com/discussions/is-8x8-video-conferencing-secure) — 3 comments
  > **Top comment:** "Comment deleted by user."
- Title: [Is 8x8 a good phone system?](https://www.g2.com/discussions/is-8x8-a-good-phone-system) — 2 comments
  > **Top comment:** "Undoubtedly, Yes!"
- Title: [My name is abdirisak  I really like to this software.](https://www.g2.com/discussions/my-name-is-abdirisak-i-really-like-to-this-software) — 2 comments, 2 upvotes
  > **Top comment:** "excellent and intelligent segmentation "
- Title: [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [How do you use an 8x8 meeting?](https://www.g2.com/discussions/how-do-you-use-an-8x8-meeting) — 1 comment
  > **Top comment:** "👍 good"

### Intermedia Contact Center

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-work-vs-intermedia-contact-center)