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Compare 8x8 Work and GoTo Connect 
Featured Products
At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (71.0% of reviews)
Entry-Level Pricing
No pricing available
Starting at $27.00 1 User, Per month
8x8 Work
Star Rating
(810)4.2 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 WorkGoTo Connect
Star Rating
(1,386)4.4 out of 5
Market Segments
Small-Business (71.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plans8x8 Work vs GoTo Connect
When assessing the two solutions, reviewers found GoTo Connect easier to use, set up, and administer. Reviewers also preferred doing business with GoTo Connect overall.
- Reviewers felt that GoTo Connect meets the needs of their business better than 8x8 Work.
- When comparing quality of ongoing product support, reviewers felt that GoTo Connect is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of GoTo Connect over 8x8 Work.
Pricing
Entry-Level Pricing
8x8 Work
No pricing availableGoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Free Trial
8x8 Work
No trial information availableGoTo Connect
No trial information availableRatings
Meets Requirements
8.6
608
9.0
1,124
Ease of Use
8.6
613
9.0
1,137
Ease of Setup
8.2
371
8.7
798
Ease of Admin
8.3
334
8.9
778
Quality of Support
8.1
576
8.8
1,099
Has the product been a good partner in doing business?
8.5
365
9.1
771
Product Direction (% positive)
7.9
582
8.4
1,089
Features by Category
Dialing Options
Not enough data
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Agent Tools
Not enough data
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Automation
Not enough data
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
Not enough data
7.3
54
Not enough data
6.8
53
Not enough data
7.9
56
Agentic AI - Online Fax
Not enough data
6.1
9
Not enough data
6.5
9
Sending
Not enough data
9.0
61
Not enough data
9.0
58
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
55
Not enough data
8.7
57
Channels
Not enough data
7.3
29
Not enough data
6.9
29
Not enough data
5.9
28
Design
Not enough data
7.8
29
Not enough data
5.9
25
Not enough data
6.9
26
Not enough data
7.5
28
Not enough data
7.3
28
Generative AI
Not enough data
4.7
19
Not enough data
5.4
20
Channels
Not enough data
8.8
19
Not enough data
6.5
16
Not enough data
6.4
18
Not enough data
7.6
17
Not enough data
6.5
16
Generative AI
Not enough data
7.6
12
Functions
Not enough data
8.6
20
Not enough data
8.5
17
Not enough data
8.4
17
Not enough data
7.1
15
Not enough data
7.4
16
Not enough data
8.1
16
Not enough data
6.9
15
Not enough data
7.2
15
Agentic AI - Contact Center
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
4.7
5
Administrative
Not enough data
7.2
13
Not enough data
8.8
20
Not enough data
7.9
19
Not enough data
8.4
15
Not enough data
7.7
15
Collaboration Tools
8.6
117
Not enough data
8.7
81
Not enough data
8.3
77
Not enough data
8.9
86
Not enough data
8.7
79
Not enough data
Meeting Coordination
8.2
116
Not enough data
8.9
118
Not enough data
8.5
114
Not enough data
8.4
87
Not enough data
Software Type
8.9
124
Not enough data
8.7
87
Not enough data
8.8
94
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
9.2
31
Not enough data
9.3
29
Not enough data
9.4
29
Not enough data
8.2
29
Not enough data
9.0
31
Not enough data
9.2
30
Not enough data
Advanced Features - Cloud PBX
8.9
29
Not enough data
8.6
28
Not enough data
8.8
30
Not enough data
9.2
30
Not enough data
Platform Basics - VoIP Providers
8.1
40
8.5
48
8.5
42
9.0
50
7.1
40
8.5
48
7.2
37
7.5
49
6.9
36
9.1
46
7.0
35
8.0
46
Basic Communication
8.9
358
|
Verified
9.2
903
|
Verified
7.6
188
|
Verified
8.0
394
|
Verified
8.0
236
|
Verified
7.8
446
|
Verified
7.5
188
|
Verified
7.9
382
|
Verified
8.3
261
|
Verified
8.7
648
|
Verified
9.0
309
|
Verified
9.1
735
|
Verified
Agentic AI - VoIP Providers
6.9
20
7.3
24
7.0
21
7.5
23
7.1
22
7.4
23
7.0
21
7.2
23
Access
7.9
218
8.2
476
|
Verified
7.7
134
|
Verified
8.2
502
8.4
258
|
Verified
8.4
505
|
Verified
Advanced Features
8.2
287
|
Verified
8.6
729
|
Verified
8.4
277
|
Verified
9.0
688
|
Verified
9.1
310
|
Verified
9.1
777
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.3
42
|
Verified
Feature Not Available
8.6
48
|
Verified
9.0
100
|
Verified
8.8
40
|
Verified
Feature Not Available
Features
8.7
51
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
8.2
37
|
Verified
8.3
81
|
Verified
8.5
49
|
Verified
9.0
108
|
Verified
8.1
44
|
Verified
8.9
95
|
Verified
7.7
34
Feature Not Available
Categories
Categories
Shared Categories
8x8 Work and GoTo Connect are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
8x8 Work is categorized as Video Conferencing and Cloud PBX Platforms
GoTo Connect is categorized as Online Fax, Auto Dialer, Contact Center, and Customer Communications Management
Reviews
Reviewers' Company Size
8x8 Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.0%
Financial Services
6.8%
Computer Software
5.8%
Insurance
4.2%
Hospital & Health Care
3.8%
Other
70.5%
Information Technology and Services
8.5%
Hospital & Health Care
5.6%
Financial Services
5.3%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Discussions
Is 8x8 video conferencing secure?
3 Comments
ZN
Yeah. I personally Trust it.Read more
My name is abdirisak I really like to this software.
2 Comments
MA
I'm glad to know! Yes, that's really an amazing softwareRead more
How do I simply use and implement
1 Comment
NS
anywhere you need to go with the 8x8. Work for mobile. The app once you download the app and log in using your username. And password the app opens in the...Read more
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
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