Compare 8x8 Work and GoTo Connect 
Featured Products
At a Glance
Market Segments
Small-Business (55.6% of reviews)
Small-Business (70.7% of reviews)
Entry-Level Pricing
No pricing available
Starting at $27.00 1 User, Per month
8x8 Work
Star Rating
(888)4.2 out of 5
Market Segments
Small-Business (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 WorkGoTo Connect
Star Rating
(1,394)4.4 out of 5
Market Segments
Small-Business (70.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GoTo Connect excels in ease of use, with many users appreciating its intuitive interface and quick setup process. One user highlighted the platform's excellent sound quality and noted that it is easy to customize, making it a strong choice for businesses looking for a straightforward communication tool.
- Users say that 8x8 Work is particularly effective for large meetings, offering features like end-to-end encryption and a meeting lock option. This makes it a reliable choice for organizations that prioritize security and need to host large virtual gatherings without additional downloads.
- According to verified reviews, GoTo Connect stands out for its call management capabilities, with users praising its ability to streamline both internal and customer communications. One reviewer mentioned that it effortlessly manages their business communication needs, which is a significant advantage for teams focused on efficiency.
- Reviewers mention that 8x8 Work offers great CRM integrations, which enhance its usability for sales teams. Users appreciate not needing an additional tool for international calling, making it a convenient option for businesses with global outreach.
- G2 reviewers highlight GoTo Connect's strong support for mobile users, with one user noting that it effectively supports their sales field team through its mobile app. This feature is crucial for businesses that require flexibility and accessibility for their remote workforce.
- Users report that while both platforms have their strengths, GoTo Connect generally receives higher satisfaction ratings, particularly in areas like quality of support and product direction. Reviewers have noted that GoTo Connect has been a good partner in business, indicating a strong relationship between the product and its users.
Pricing
Entry-Level Pricing
8x8 Work
No pricing availableGoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Free Trial
8x8 Work
No trial information availableGoTo Connect
No trial information availableRatings
Meets Requirements
8.6
651
9.0
1,132
Ease of Use
8.6
658
9.0
1,145
Ease of Setup
8.3
414
8.7
806
Ease of Admin
8.4
370
8.9
781
Quality of Support
8.1
618
8.8
1,106
Has the product been a good partner in doing business?
8.5
398
9.1
774
Product Direction (% positive)
7.9
621
8.4
1,097
Features by Category
Dialing Options
Not enough data
8.9
12
Not enough data
8.8
11
Not enough data
Not enough data
Agent Tools
Not enough data
7.1
12
Not enough data
6.7
12
Not enough data
7.1
12
Automation
Not enough data
6.4
11
Not enough data
6.9
12
Not enough data
6.7
10
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
Not enough data
7.3
55
Not enough data
6.9
54
Not enough data
8.0
57
Agentic AI - Online Fax
Not enough data
6.5
10
Not enough data
6.8
10
Sending
Not enough data
9.0
62
Not enough data
9.0
59
Not enough data
8.4
59
Not enough data
8.8
59
Not enough data
8.5
56
Not enough data
8.7
58
Channels
Not enough data
7.4
30
Not enough data
6.9
30
Not enough data
6.0
29
Design
Not enough data
7.9
31
Not enough data
6.1
26
Not enough data
7.1
28
Not enough data
7.6
29
Not enough data
7.4
29
Generative AI
Not enough data
4.5
20
Not enough data
5.2
21
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.6
22
Not enough data
6.4
18
Not enough data
6.3
20
Not enough data
7.8
19
Not enough data
6.4
18
Generative AI
Not enough data
7.7
13
Functions
Not enough data
8.3
21
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
6.7
16
Not enough data
7.0
17
Not enough data
7.6
17
Not enough data
6.6
16
Not enough data
6.8
16
Agentic AI - Contact Center
Not enough data
4.4
6
Not enough data
4.4
6
Not enough data
5.8
6
Not enough data
3.9
6
Administrative
Not enough data
6.7
14
Not enough data
8.3
21
Not enough data
7.5
20
Not enough data
7.9
16
Not enough data
7.2
16
Collaboration Tools
8.6
117
Not enough data
8.7
82
Not enough data
8.3
77
Not enough data
8.9
86
Not enough data
8.7
79
Not enough data
Meeting Coordination
8.2
116
Not enough data
8.9
119
Not enough data
8.5
114
Not enough data
8.5
88
Not enough data
Software Type
8.9
124
Not enough data
8.7
87
Not enough data
8.8
95
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
9.3
33
Not enough data
9.3
29
Not enough data
9.4
30
Not enough data
8.2
30
Not enough data
9.1
33
Not enough data
9.2
31
Not enough data
Advanced Features - Cloud PBX
8.9
30
Not enough data
8.5
31
Not enough data
8.6
33
Not enough data
9.3
32
Not enough data
Platform Basics - VoIP Providers
8.3
48
8.5
51
8.6
57
9.0
55
7.2
44
8.3
51
7.3
49
7.4
51
7.1
38
9.0
48
7.0
35
7.9
48
Basic Communication
9.0
385
|
Verified
9.2
908
|
Verified
7.6
191
|
Verified
8.0
397
|
Verified
8.1
246
|
Verified
7.8
449
|
Verified
7.5
190
|
Verified
7.9
384
|
Verified
8.3
266
|
Verified
8.6
650
|
Verified
9.0
314
|
Verified
9.1
737
|
Verified
Agentic AI - VoIP Providers
7.2
22
7.2
26
7.1
22
7.3
25
7.1
22
7.2
25
7.1
22
7.0
25
Access
7.9
219
8.2
478
|
Verified
7.7
137
|
Verified
8.2
504
8.3
262
|
Verified
8.4
507
|
Verified
Advanced Features
8.2
289
|
Verified
8.6
731
|
Verified
8.5
285
|
Verified
9.0
691
|
Verified
9.1
321
|
Verified
9.1
779
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.3
42
|
Verified
Feature Not Available
8.7
49
|
Verified
9.0
101
|
Verified
8.8
40
|
Verified
Feature Not Available
Features
8.8
53
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
8.2
37
|
Verified
8.3
82
|
Verified
8.6
50
|
Verified
9.0
109
|
Verified
8.0
45
|
Verified
8.9
96
|
Verified
7.7
34
Feature Not Available
Categories
Categories
Shared Categories
8x8 Work and GoTo Connect are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
8x8 Work is categorized as Video Conferencing and Cloud PBX Platforms
Reviews
Reviewers' Company Size
8x8 Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.9%
Financial Services
6.4%
Computer Software
5.7%
Hospital & Health Care
4.2%
Insurance
4.1%
Other
69.8%
Information Technology and Services
8.6%
Hospital & Health Care
5.7%
Financial Services
5.4%
Insurance
5.2%
Computer Software
4.3%
Other
70.9%
Alternatives
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