2026 Best Software Awards are here!See the list
Compare 8x8 Work and Freshcaller 
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Small-Business (71.2% of reviews)
Entry-Level Pricing
No pricing available
$39/user/month, billed annually/user
8x8 Work
Star Rating
(817)4.2 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 WorkFreshcaller
Star Rating
(132)4.1 out of 5
Market Segments
Small-Business (71.2% of reviews)
Pros & Cons
Entry-Level Pricing
$39/user/month, billed annually/user
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 8x8 Work excels in providing a comprehensive communication solution, integrating calls, video meetings, team chat, and messaging into one platform. Users appreciate how this integration has significantly improved collaboration within their teams.
- Users say Freshcaller stands out for its ease of setup and user-friendliness, with many highlighting the platform's ability to streamline customer support through emails, calls, and chats all in one place, which enhances operational efficiency.
- Reviewers mention that while both platforms are easy to use, 8x8 Work's mobile app is particularly praised for allowing users to stay connected and make calls on the go, making it a strong choice for hybrid work environments.
- According to verified reviews, Freshcaller is noted for its strong customer support, with users reporting that the support team is knowledgeable and responsive, which can be a crucial factor for businesses needing reliable assistance.
- G2 reviewers highlight that 8x8 Work offers consistent call quality, which is essential for effective communication. Users have expressed satisfaction with the platform's reliability, especially during important meetings and discussions.
- Users indicate that Freshcaller is particularly well-suited for small businesses, as it provides a unified platform that integrates various customer engagement tools, helping to eliminate the need for multiple software solutions and simplifying workflows.
Pricing
Entry-Level Pricing
8x8 Work
No pricing availableFreshcaller
Pro
$39
/user/month, billed annually/user
Everything in Growth, 3000 Free minutes/month and
- Holiday Routing
- Advanced Call Metrics
- Call Barging
Free Trial
8x8 Work
No trial information availableFreshcaller
No trial information availableRatings
Meets Requirements
8.6
615
8.4
106
Ease of Use
8.6
620
8.6
105
Ease of Setup
8.2
377
8.4
60
Ease of Admin
8.4
336
8.4
60
Quality of Support
8.1
582
8.5
101
Has the product been a good partner in doing business?
8.5
366
8.4
58
Product Direction (% positive)
7.9
589
8.5
104
Features by Category
Quality Assurance
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.8
45
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
28
Generative AI
Not enough data
Not enough data
Functions
Not enough data
8.5
49
|
Verified
Not enough data
8.8
53
|
Verified
Not enough data
8.6
50
|
Verified
Not enough data
6.9
13
|
Verified
Not enough data
8.7
20
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.4
34
|
Verified
Not enough data
8.8
27
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.6
65
|
Verified
Not enough data
9.0
52
|
Verified
Not enough data
8.3
53
|
Verified
Not enough data
8.7
34
|
Verified
Not enough data
7.5
17
Collaboration Tools
8.6
117
Not enough data
8.7
82
Not enough data
8.3
77
Not enough data
8.9
86
Not enough data
8.7
79
Not enough data
Meeting Coordination
8.2
116
Not enough data
8.9
119
Not enough data
8.5
114
Not enough data
8.5
88
Not enough data
Software Type
8.9
124
Not enough data
8.7
87
Not enough data
8.8
95
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Conversational Platform
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
9.2
31
Not enough data
9.3
29
Not enough data
9.4
29
Not enough data
8.2
29
Not enough data
9.0
31
Not enough data
9.2
30
Not enough data
Advanced Features - Cloud PBX
8.9
29
Not enough data
8.6
28
Not enough data
8.8
30
Not enough data
9.2
30
Not enough data
Platform Basics - VoIP Providers
8.1
41
Not enough data
8.5
44
Not enough data
7.1
40
Not enough data
7.4
39
Not enough data
6.9
36
Not enough data
7.0
35
Not enough data
Basic Communication
9.0
363
|
Verified
Not enough data
7.6
191
|
Verified
Feature Not Available
8.0
240
|
Verified
Feature Not Available
7.5
190
|
Verified
Feature Not Available
8.3
264
|
Verified
Not enough data
9.0
311
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.2
22
Not enough data
7.1
22
Not enough data
7.1
22
Not enough data
7.0
21
Not enough data
Access
7.9
218
Feature Not Available
7.7
135
|
Verified
Not enough data
8.4
259
|
Verified
Feature Not Available
Advanced Features
8.2
287
|
Verified
Not enough data
8.4
278
|
Verified
Not enough data
9.1
310
|
Verified
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.3
42
|
Verified
Not enough data
8.6
48
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
Features
8.7
51
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
37
|
Verified
Not enough data
8.5
49
|
Verified
Not enough data
8.1
44
|
Verified
Not enough data
7.7
34
Not enough data
Categories
Categories
Shared Categories
8x8 Work and Freshcaller are categorized as VoIP Providers
Unique Categories
Freshcaller is categorized as Contact Center Quality Assurance, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, and Conversational Support
Reviews
Reviewers' Company Size
8x8 Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshcaller
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.1%
Financial Services
6.7%
Computer Software
6.0%
Insurance
4.1%
Hospital & Health Care
3.8%
Other
70.3%
Information Technology and Services
14.4%
Online Media
12.0%
Computer Software
10.4%
Retail
6.4%
Financial Services
4.0%
Other
52.8%
Alternatives
Discussions
Is 8x8 video conferencing secure?
3 Comments
ZN
Yeah. I personally Trust it.Read more
My name is abdirisak I really like to this software.
2 Comments
MA
I'm glad to know! Yes, that's really an amazing softwareRead more
How do I simply use and implement
1 Comment
NS
anywhere you need to go with the 8x8. Work for mobile. The app once you download the app and log in using your username. And password the app opens in the...Read more
Freshcaller has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
