# 8x8 Work, Dialpad Support vs GoTo Connect Comparison

| | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 926 | 695 | 1,414 | 
| **Largest Market Segment** | Small-Business (54.7% of reviews) | Mid-Market (55.8% of reviews) | Small-Business (70.5% of reviews) | 
| **Entry Level Price** | No pricing available | $15.00 1 Organizer Month | Starting at $27.00 1 User, Per month | 

---
## Top Pros & Cons

### 8x8 Work

Pros:
- Ease of Use (110 reviews)
- Easy Communication (60 reviews)

Cons:
- Customer Service (25 reviews)
- Customer Support (22 reviews)

### Dialpad Support

Pros:
- Helpful (89 reviews)
- Ease of Use (62 reviews)

Cons:
- Poor Customer Support (34 reviews)
- Call Issues (32 reviews)

### GoTo Connect

Pros:
- Ease of Use (127 reviews)
- Customer Support (46 reviews)

Cons:
- Call Issues (28 reviews)
- Limitations (20 reviews)

---
## Ratings Comparison
| Rating | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
  | **Meets Requirements** | 8.6 (669 reviews) | 8.9 (454 reviews) | 9.0 (1140 reviews) | 
  | **Ease of Use** | 8.6 (678 reviews) | 8.9 (586 reviews) | 9.0 (1153 reviews) | 
  | **Ease of Setup** | 8.3 (432 reviews) | 9.0 (253 reviews) | 8.7 (813 reviews) | 
  | **Ease of Admin** | 8.4 (390 reviews) | 8.8 (200 reviews) | 8.9 (781 reviews) | 
  | **Quality of Support** | 8.1 (634 reviews) | 8.8 (425 reviews) | 8.8 (1114 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (416 reviews) | 9.0 (197 reviews) | 9.1 (774 reviews) | 
  | **Product Direction (% positive)** | 7.9 (635 reviews) | 9.0 (429 reviews) | 8.4 (1103 reviews) | 

---
## Pricing

### 8x8 Work

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Dialpad Support

#### Entry-Level Pricing

Plan: Business

Price: $15.00 1 Organizer Month

Description: NA

Key Features:
- $20 USD if billed monthly
Zero pins plus larger meeting sizes.
5 hour conference durations
100 participants max
Custom Hold Music
Auto-dial out to participants

[Browse all 6 editions](https://www.g2.com/products/dialpad-support/pricing)

#### Free Trial

Yes

### GoTo Connect

#### Entry-Level Pricing

Plan: Basic

Price: Starting at $27.00 1 User, Per month

Description: A simple business phone system with chat and video conferencing built right in

Key Features:
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants

[Browse all 2 editions](https://www.g2.com/products/goto-connect/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Dialpad Support** | 7.8/10 | 53 |
| **GoTo Connect** | N/A | N/A |

#### Lead Facilitation

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 7.2 (18 reviews) | Not enough data | 
| **Lead Qualification** | Not enough data | 7.8 (34 reviews) | Not enough data | 
| **Lead Follow-up** | Not enough data | 7.7 (37 reviews) | Not enough data | 
| **Meeting Scheduling ** | Not enough data | 8.2 (19 reviews) | Not enough data | 

#### Organization

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 7.7 (17 reviews) | Not enough data | 
| **Data Entry** | Not enough data | 8.0 (43 reviews) | Not enough data | 
| **Integrations / APIs** | Not enough data | 7.9 (42 reviews) | Not enough data | 

#### Performance Analysis

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Coaching ** | Not enough data | 8.4 (46 reviews) | Not enough data | 
| **Peformance Tracking** | Not enough data | 8.7 (47 reviews) | Not enough data | 

#### Sales Analysis

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **ROI Forecasting ** | Not enough data | 7.4 (16 reviews) | Not enough data | 
| **Sales Forecasting ** | Not enough data | 7.2 (16 reviews) | Not enough data | 

#### Generative AI

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (17 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.8 (16 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Dialpad Support** | 8.1/10 | 35 |
| **GoTo Connect** | 7.8/10 | 12 |

#### Dialing Options

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Preview Dialing** | Not enough data | 8.8 (30 reviews) | 8.9 (12 reviews) | 
| **Progressive Dialing** | Not enough data | 8.7 (28 reviews) | 8.8 (11 reviews) | 
| **Predictive Dialing** | Not enough data | Not enough data | Not enough data | 

#### Agent Tools

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Whisper Coaching ** | Not enough data | 8.9 (24 reviews) | 7.1 (12 reviews) | 
| **Callback Scheduling ** | Not enough data | 7.7 (8 reviews) | 6.7 (12 reviews) | 
| **Call Recording ** | Not enough data | 9.1 (31 reviews) | 7.1 (12 reviews) | 

#### Automation

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Voice Activity Detection** | Not enough data | 7.2 (9 reviews) | 6.4 (11 reviews) | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.5 (25 reviews) | 6.9 (12 reviews) | 
| **Call Scrubbing** | Not enough data | 6.2 (7 reviews) | 6.7 (10 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Dialpad Support** | N/A | N/A |
| **GoTo Connect** | 7.9/10 | 65 |

#### Documents

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Editing** | Not enough data | Not enough data | 7.3 (55 reviews) | 
| **Document Signature ** | Not enough data | Not enough data | 6.9 (54 reviews) | 
| **Storage** | Not enough data | Not enough data | 8.0 (57 reviews) | 

#### Agentic AI - Online Fax

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.5 (10 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.8 (10 reviews) | 

#### Sending

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Fax Number** | Not enough data | Not enough data | 9.0 (64 reviews) | 
| **Existing Numbers** | Not enough data | Not enough data | 9.1 (61 reviews) | 
| **Cross-Platform Sending** | Not enough data | Not enough data | 8.4 (59 reviews) | 
| **Unlimited Sending** | Not enough data | Not enough data | 8.8 (59 reviews) | 
| **Contact Management** | Not enough data | Not enough data | 8.5 (56 reviews) | 
| **Alerts** | Not enough data | Not enough data | 8.7 (58 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Dialpad Support** | 8.5/10 | 101 |
| **GoTo Connect** | N/A | N/A |

#### Call Analytics

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Call Recording** | Not enough data | 9.2 (99 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | 8.3 (93 reviews) | Not enough data | 
| **Call Analysis** | Not enough data | 8.5 (97 reviews) | Not enough data | 
| **Lead Qualification** | Not enough data | 8.2 (48 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Customer Scoring** | Not enough data | 8.6 (81 reviews) | Not enough data | 
| **Speech-to-Text** | Not enough data | 8.2 (92 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 8.8 (34 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Dialpad Support** | N/A | N/A |
| **GoTo Connect** | 6.6/10 | 32 |

#### Channels

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 7.4 (30 reviews) | 
| **Open Listening** | Not enough data | Not enough data | 6.9 (30 reviews) | 
| **Physical Media** | Not enough data | Not enough data | 6.0 (29 reviews) | 

#### Design

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 7.9 (31 reviews) | 
| **Create Content** | Not enough data | Not enough data | 6.1 (26 reviews) | 
| **Personalization** | Not enough data | Not enough data | 7.1 (28 reviews) | 
| **Inbound Identification** | Not enough data | Not enough data | 7.6 (29 reviews) | 
| **Regulatory Compliance** | Not enough data | Not enough data | 7.4 (29 reviews) | 

#### Generative AI

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 4.5 (20 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 5.2 (21 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Dialpad Support** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Quality Assurance

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Evaluation** | Not enough data | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | Not enough data | 

#### Engagement

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Feedback** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | Not enough data | 

#### Performance

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Dialpad Support** | 8.5/10 | 177 |
| **GoTo Connect** | 7.3/10 | 29 |

#### Channels

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Voice** | Not enough data | 8.8 (158 reviews) | 8.6 (22 reviews) | 
| **Social** | Not enough data | 8.3 (114 reviews) | 6.4 (18 reviews) | 
| **Web Chat** | Not enough data | Feature Not Available | 6.3 (20 reviews) | 
| **Mobile SMS** | Not enough data | 8.4 (132 reviews) | 7.8 (19 reviews) | 
| **Email** | Not enough data | Feature Not Available | 6.4 (18 reviews) | 

#### Generative AI

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.3 (36 reviews) | 7.7 (13 reviews) | 

#### Functions

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Session Routing** | Not enough data | 8.9 (129 reviews) | 8.3 (21 reviews) | 
| **Session Queuing** | Not enough data | 8.6 (135 reviews) | 8.1 (18 reviews) | 
| **Concurrent Calling** | Not enough data | 8.4 (130 reviews) | 8.0 (18 reviews) | 
| **Speech Analytics** | Not enough data | 8.1 (140 reviews) | 6.7 (16 reviews) | 
| **Auto Dialer** | Not enough data | 8.5 (108 reviews) | 7.0 (17 reviews) | 
| **IVR** | Not enough data | 8.6 (120 reviews) | 7.6 (17 reviews) | 
| **Inbound Screen Pop** | Not enough data | 8.5 (128 reviews) | 6.6 (16 reviews) | 
| **Persistent Data** | Not enough data | 8.6 (123 reviews) | 6.8 (16 reviews) | 

#### Agentic AI - Contact Center

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 4.4 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (7 reviews) | 4.4 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 5.8 (6 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 3.9 (6 reviews) | 

#### Administrative

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Session Summary Notes** | Not enough data | 8.5 (136 reviews) | 6.7 (14 reviews) | 
| **Administrator Access** | Not enough data | 8.7 (123 reviews) | 8.3 (21 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.5 (138 reviews) | 7.5 (20 reviews) | 
| **Session Recording** | Not enough data | 8.7 (142 reviews) | 7.9 (16 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | Feature Not Available | 7.2 (16 reviews) | 

### Employee Scheduling

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Dialpad Support** | 8.5/10 | 71 |
| **GoTo Connect** | N/A | N/A |

#### Platform Basics

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Reporting** | Not enough data | 8.4 (64 reviews) | Not enough data | 
| **Dashboard** | Not enough data | 8.9 (65 reviews) | Not enough data | 
| **Performance** | Not enough data | 9.0 (68 reviews) | Not enough data | 

#### Platform Content

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Automation** | Not enough data | 8.5 (67 reviews) | Not enough data | 
| **File Sharing** | Not enough data | 7.6 (60 reviews) | Not enough data | 
| **Content Library** | Not enough data | 7.9 (61 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Integrations** | Not enough data | 8.6 (65 reviews) | Not enough data | 
| **Mobility** | Not enough data | 8.5 (60 reviews) | Not enough data | 
| **Forecasting** | Not enough data | 8.7 (63 reviews) | Not enough data | 
| **Task Management** | Not enough data | 8.8 (64 reviews) | Not enough data | 
| **Portal** | Not enough data | 8.9 (62 reviews) | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 8.7/10 | 153 |
| **Dialpad Support** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Collaboration Tools

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Screen Sharing** | 8.6 (117 reviews) | Not enough data | Not enough data | 
| **Presentations** | 8.7 (82 reviews) | Not enough data | Not enough data | 
| **Whiteboarding** | 8.3 (77 reviews) | Not enough data | Not enough data | 
| **Live Chat** | 8.9 (86 reviews) | Not enough data | Not enough data | 
| **Hand Raising** | 8.7 (79 reviews) | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Scheduling** | 8.2 (116 reviews) | Not enough data | Not enough data | 
| **Recording** | 8.9 (119 reviews) | Not enough data | Not enough data | 
| **Participant Permissions** | 8.5 (114 reviews) | Not enough data | Not enough data | 
| **One-Click Join** | 8.5 (88 reviews) | Not enough data | Not enough data | 

#### Software Type

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Mobile** | 8.9 (124 reviews) | Not enough data | Not enough data | 
| **Browser Application** | 8.7 (87 reviews) | Not enough data | Not enough data | 
| **Desktop Application** | 8.8 (96 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Dialpad Support** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Conversational Platform

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | Not enough data | 

#### Support Automation

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Dialpad Support** | 8.6/10 | 68 |
| **GoTo Connect** | N/A | N/A |

#### Platform

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Omnichannel** | Not enough data | 8.0 (40 reviews) | Not enough data | 
| **Mobile Access** | Not enough data | 8.8 (47 reviews) | Not enough data | 
| **Queue Management** | Not enough data | 8.6 (53 reviews) | Not enough data | 
| **Call Routing** | Not enough data | 8.7 (59 reviews) | Not enough data | 
| **Call Back** | Not enough data | 8.9 (57 reviews) | Not enough data | 
| **IVR** | Not enough data | 8.5 (42 reviews) | Not enough data | 
| **Automatic Call Distribution** | Not enough data | 8.7 (51 reviews) | Not enough data | 

#### Generative AI

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.5 (19 reviews) | Not enough data | 

#### Workforce Management

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Call Monitoring** | Not enough data | 8.9 (61 reviews) | Not enough data | 
| **Performance Evaluation** | Not enough data | 8.7 (57 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Administrative

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Call Recording** | Not enough data | 8.9 (65 reviews) | Not enough data | 
| **Reporting & Dashboards** | Not enough data | 8.5 (61 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Dialpad Support** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Dialpad Support** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | Not enough data | 

#### Insight

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Dialpad Support** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 9.0/10 | 40 |
| **Dialpad Support** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Call Management** | 9.3 (37 reviews) | Not enough data | Not enough data | 
| **Communication Management** | 9.3 (30 reviews) | Not enough data | Not enough data | 
| **Scalability** | 9.4 (32 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.2 (30 reviews) | Not enough data | Not enough data | 
| **Mobile Accessibility** | 9.0 (34 reviews) | Not enough data | Not enough data | 
| **Accessibility** | 9.3 (32 reviews) | Not enough data | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Security and Compliance** | 8.9 (30 reviews) | Not enough data | Not enough data | 
| **Analytics and Reporting** | 8.5 (32 reviews) | Not enough data | Not enough data | 
| **Support and Reliability** | 8.7 (35 reviews) | Not enough data | Not enough data | 
| **Automated attendant** | 9.3 (34 reviews) | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 442 |
| **Dialpad Support** | N/A | N/A |
| **GoTo Connect** | 8.2/10 | 950 |

#### Platform Basics - VoIP Providers

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | 8.3 (49 reviews) | Not enough data | 8.5 (52 reviews) | 
| **Call Management** | 8.4 (67 reviews) | Not enough data | 9.1 (59 reviews) | 
| **Network monitoring** | 7.3 (45 reviews) | Not enough data | 8.3 (51 reviews) | 
| **Integrations** | 7.4 (53 reviews) | Not enough data | 7.4 (54 reviews) | 
| **Virtual PBX** | 7.1 (38 reviews) | Not enough data | 9.0 (48 reviews) | 
| **SIP trunking services** | 7.1 (36 reviews) | Not enough data | 7.9 (48 reviews) | 

#### Basic Communication

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Phone Calls** | 9.0 (396 reviews) ✓ Verified | Not enough data | 9.2 (913 reviews) ✓ Verified | 
| **Video Calls** | 7.6 (194 reviews) ✓ Verified | Not enough data | 8.0 (397 reviews) ✓ Verified | 
| **Instant Messaging** | 8.1 (250 reviews) ✓ Verified | Not enough data | 7.8 (451 reviews) ✓ Verified | 
| **Screen Sharing** | 7.5 (192 reviews) ✓ Verified | Not enough data | 7.9 (384 reviews) ✓ Verified | 
| **Conference Calls** | 8.3 (268 reviews) ✓ Verified | Not enough data | 8.7 (652 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.0 (319 reviews) ✓ Verified | Not enough data | 9.1 (738 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.3 (23 reviews) | Not enough data | 7.2 (26 reviews) | 
| **Cross-system Integration** | 7.2 (23 reviews) | Not enough data | 7.3 (25 reviews) | 
| **Adaptive Learning** | 7.2 (23 reviews) | Not enough data | 7.2 (25 reviews) | 
| **Proactive Assistance** | 7.2 (23 reviews) | Not enough data | 6.9 (26 reviews) | 

#### Access

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Software Pairing** | 7.9 (219 reviews) | Not enough data | 8.2 (478 reviews) ✓ Verified | 
| **Browser Extension** | 7.8 (138 reviews) ✓ Verified | Not enough data | 8.2 (504 reviews) | 
| **Individual Download** | 8.3 (267 reviews) ✓ Verified | Not enough data | 8.4 (507 reviews) ✓ Verified | 

#### Advanced Features

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Hold Music** | 8.2 (290 reviews) ✓ Verified | Not enough data | 8.6 (733 reviews) ✓ Verified | 
| **Automated Attendants** | 8.5 (290 reviews) ✓ Verified | Not enough data | 9.0 (693 reviews) ✓ Verified | 
| **VOiP Number** | 9.1 (326 reviews) ✓ Verified | Not enough data | 9.1 (781 reviews) ✓ Verified | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Dialpad Support** | 8.4/10 | 98 |
| **GoTo Connect** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Calling

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Record Calls** | Not enough data | 9.4 (91 reviews) | Not enough data | 
| **Generate Location** | Not enough data | 8.7 (74 reviews) | Not enough data | 
| **Call Types** | Not enough data | 9.0 (83 reviews) | Not enough data | 
| **Click-to-Call** | Not enough data | 8.9 (86 reviews) | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | Not enough data | 

#### Contacts

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Personalization** | Not enough data | 8.6 (81 reviews) | Not enough data | 
| **Information Locater** | Not enough data | 8.6 (80 reviews) | Not enough data | 
| **Record Prospect Data** | Not enough data | 8.4 (72 reviews) | Not enough data | 

#### Insights

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Notes** | Not enough data | 8.3 (80 reviews) | Not enough data | 
| **Daily Summary** | Not enough data | 8.7 (85 reviews) | Not enough data | 
| **Automated Voicemails** | Not enough data | 8.5 (78 reviews) | Not enough data | 
| **Automated Emails** | Not enough data | 7.0 (31 reviews) | Not enough data | 
| **Sorts Prospects** | Not enough data | 6.9 (31 reviews) | Not enough data | 
| **Automated Note Taking** | Not enough data | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Dialpad Support** | 8.7/10 | 59 |
| **GoTo Connect** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Training

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (47 reviews) | Not enough data | 
| **Coaching Materials** | Not enough data | 8.9 (46 reviews) | Not enough data | 
| **Playbook Creation** | Not enough data | 8.7 (19 reviews) | Not enough data | 
| **Video Record** | Not enough data | 8.6 (40 reviews) | Not enough data | 

#### Feedback

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Review** | Not enough data | 8.7 (44 reviews) | Not enough data | 
| **Scorecard** | Not enough data | 8.6 (18 reviews) | Not enough data | 
| **Coaching Card** | Not enough data | 8.7 (44 reviews) | Not enough data | 
| **Leaderboard** | Not enough data | 8.7 (47 reviews) | Not enough data | 
| **Real-Time Updates** | Not enough data | 8.8 (48 reviews) | Not enough data | 
| **Notifications** | Not enough data | 9.0 (49 reviews) | Not enough data | 
| **Competition** | Not enough data | 8.0 (17 reviews) | Not enough data | 

#### Generative AI

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 8.8 (13 reviews) | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 66 |
| **Dialpad Support** | N/A | N/A |
| **GoTo Connect** | 8.8/10 | 130 |

#### Agentic AI - UCaaS Platforms

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 5.7 (5 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | 5.7 (5 reviews) | Not enough data | Not enough data | 

#### Extensions

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Tenancy Flexibility** | 8.3 (42 reviews) ✓ Verified | Not enough data | Feature Not Available | 
| **Native VoIP** | 8.7 (50 reviews) ✓ Verified | Not enough data | 9.0 (101 reviews) ✓ Verified | 
| **CCaaS Option** | 8.8 (41 reviews) ✓ Verified | Not enough data | Feature Not Available | 

#### Features

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Voicemail to Email** | 8.8 (55 reviews) ✓ Verified | Not enough data | Feature Not Available | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | Feature Not Available | 
| **File Sharing** | 8.2 (37 reviews) ✓ Verified | Not enough data | 8.3 (82 reviews) ✓ Verified | 
| **Voice Conferencing** | 8.6 (51 reviews) ✓ Verified | Not enough data | 9.0 (109 reviews) ✓ Verified | 
| **Video Conferencing** | 8.0 (46 reviews) ✓ Verified | Not enough data | 8.9 (96 reviews) ✓ Verified | 
| **Conference Transcripts** | 7.7 (34 reviews) | Not enough data | Feature Not Available | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Dialpad Support** | 8.8/10 | 54 |
| **GoTo Connect** | N/A | N/A |

#### Platform

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Customization ** | Not enough data | 8.8 (53 reviews) | Not enough data | 
| **Integration APIs** | Not enough data | 8.7 (52 reviews) | Not enough data | 
| **Internationalization** | Not enough data | 9.0 (50 reviews) | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 9.0 (52 reviews) | Not enough data | 
| **Performance** | Not enough data | 9.0 (53 reviews) | Not enough data | 
| **Mobility** | Not enough data | 8.7 (52 reviews) | Not enough data | 
| **Reporting** | Not enough data | 8.7 (50 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 8.9 (48 reviews) | Not enough data | 

#### Workforce Management Platform Features

| Feature | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Labor Forecasting** | Not enough data | 8.8 (52 reviews) | Not enough data | 
| **Shift Scheduling** | Not enough data | 9.4 (54 reviews) | Not enough data | 
| **Time & Attendance Tracking** | Not enough data | 8.8 (51 reviews) | Not enough data | 
| **Absence & Leave Management** | Not enough data | 8.1 (52 reviews) | Not enough data | 
| **Skills Management** | Not enough data | 8.5 (51 reviews) | Not enough data | 
| **Succession Planning** | Not enough data | 8.2 (48 reviews) | Not enough data | 
| **Workforce Analytics** | Not enough data | 8.7 (50 reviews) | Not enough data | 
| **Self-Service Capabilities** | Not enough data | 8.9 (50 reviews) | Not enough data | 
| **Mobile Shift Scheduling** | Not enough data | 8.3 (46 reviews) | Not enough data | 
| **Team Communication** | Not enough data | 9.0 (49 reviews) | Not enough data | 

---
## Categories

**Unique to 8x8 Work (4):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Dialpad Support (9):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Contact Center Software](https://www.g2.com/categories/contact-center), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software), [Workforce Management Software](https://www.g2.com/categories/workforce-management)

**Unique to GoTo Connect (11):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Online Fax Software](https://www.g2.com/categories/online-fax), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)


---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Work | Dialpad Support | GoTo Connect | 
|---|---|---|---|
| **Small-Business** | 54.7% | 38.5% | 70.5% | 
| **Mid-Market** | 34.7% | 55.8% | 24.8% | 
| **Enterprise** | 10.6% | 5.7% | 4.7% | 

### By Industry

#### 8x8 Work

- **Information Technology and Services:** 9.8%
- **Financial Services:** 6.5%
- **Computer Software:** 5.5%
- **Hospital & Health Care:** 4.3%
- **Insurance:** 4.1%
- **Marketing and Advertising:** 3.3%
- **Health, Wellness and Fitness:** 3.1%
- **Real Estate:** 3.1%
- **Telecommunications:** 2.9%
- **Retail:** 2.9%
- **Other:** 54.5%

#### Dialpad Support

- **Financial Services:** 8.6%
- **Consumer Services:** 7.7%
- **Computer Software:** 6.2%
- **Information Technology and Services:** 5.9%
- **Construction:** 4.4%
- **Hospital & Health Care:** 3.8%
- **Staffing and Recruiting:** 3.8%
- **Insurance:** 3.8%
- **Marketing and Advertising:** 2.9%
- **Medical Practice:** 2.6%
- **Other:** 50.5%

#### GoTo Connect

- **Information Technology and Services:** 8.6%
- **Hospital & Health Care:** 5.6%
- **Financial Services:** 5.4%
- **Insurance:** 5.2%
- **Computer Software:** 4.3%
- **Non-Profit Organization Management:** 3.5%
- **Marketing and Advertising:** 3.4%
- **Construction:** 2.9%
- **Accounting:** 2.7%
- **Health, Wellness and Fitness:** 2.6%
- **Other:** 55.8%

---
## Alternatives

### Alternatives to 8x8 Work

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1368 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3566 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56392 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (633 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3374 reviews)

### Alternatives to Dialpad Support

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3566 reviews)

### Alternatives to GoTo Connect

- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3566 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1368 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)

---
## Top Discussions

### 8x8 Work

- Title: [Is 8x8 video conferencing secure?](https://www.g2.com/discussions/is-8x8-video-conferencing-secure) — 3 comments
  > **Top comment:** "Comment deleted by user."
- Title: [My name is abdirisak  I really like to this software.](https://www.g2.com/discussions/my-name-is-abdirisak-i-really-like-to-this-software) — 2 comments, 2 upvotes
  > **Top comment:** "excellent and intelligent segmentation "
- Title: [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [Is 8x8 a good phone system?](https://www.g2.com/discussions/is-8x8-a-good-phone-system) — 1 comment
  > **Top comment:** "Undoubtedly, Yes!"
- Title: [How do you use an 8x8 meeting?](https://www.g2.com/discussions/how-do-you-use-an-8x8-meeting) — 1 comment
  > **Top comment:** "👍 good"

### Dialpad Support

- Title: [Who is Dialpads leading competition?](https://www.g2.com/discussions/31285-who-is-dialpads-leading-competition) — 2 comments, 1 upvote
  > **Top comment:** "Natterbox"
- Title: [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) — 1 comment
  > **Top comment:** "Dialpad is used to communicate with customers etc. It has the capabilities of SMS texting, Video chat, Phone Call, and Screenshare to name the ones I..."
- Title: [Will there be updates like adding a 3-way call?](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) — 1 comment, 1 upvote
  > **Top comment:** "Hello! There is a way to currently make a 3 way call if you are using the updated version."
- Title: [JUST ASKING WHEN MAKING OUTBOUND CALLS HOW CAN WE LISTEN TO THOSE CALLS ONCE WE HANG UP.](https://www.g2.com/discussions/41080-just-asking-when-making-outbound-calls-how-can-we-listen-to-those-calls-once-we-hang-up) — 1 comment, 1 upvote
  > **Top comment:** "In the message box the call details will appear along with the duration after you hang up. Click on the transcript and view the full transcript. The log will..."
- Title: [MAKING OUTBOUND CALLS, HOW CAN I SAVE THERE3CORDING OR GO BACK AND LISTEN TO THOSE CALLS.](https://www.g2.com/discussions/41079-making-outbound-calls-how-can-i-save-there3cording-or-go-back-and-listen-to-those-calls) — 1 comment, 1 upvote
  > **Top comment:** "Click "View Call Details" within the call log and click share for the shareable link for your team."

### GoTo Connect

- Title: [I](https://www.g2.com/discussions/goto-connect-i) — 2 comments, 1 upvote
  > **Top comment:** "So far this product has fulfilled our companies needs 100% "
- Title: [The Call prompter](https://www.g2.com/discussions/the-call-prompter) — 2 comments, 1 upvote
  > **Top comment:** "I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter."
- Title: [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  You can port your number."
- Title: [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) — 1 comment
  > **Top comment:** "Phone, Fax, Meetings. Been a user for more than 10 years."
- Title: [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) — 1 comment
  > **Top comment:** "Comment deleted by user."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-work-vs-dialpad-support-vs-goto-connect)