# 8x8 Work vs Crexendo Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Crexendo excels in customer support, with users highlighting the responsiveness and knowledge of their representatives. One user mentioned, "Customer Service is easy to get ahold of and very responsive," which contributes to a strong sense of partnership with the service.
- **Users say** that Crexendo's ease of use is a significant advantage, particularly for small businesses. Reviewers appreciate features like the AI Receptionist, which helps streamline operations and allows them to focus on other areas of their business.
- **According to verified reviews,** 8x8 Work provides a comprehensive suite of cloud-based communication tools, making it a solid choice for businesses needing integrated solutions. Users noted that it effectively combines VOIP phone systems, team messaging, and contact center software, addressing fragmented communication challenges.
- **Reviewers mention** that while 8x8 Work offers a variety of features, some users find the setup process less intuitive compared to Crexendo. One user noted that the platform is simple to use across different devices, but there are still areas where the onboarding experience could be improved.
- **Users highlight** that Crexendo's performance in call management and virtual PBX features is particularly strong, with high ratings in these areas. Reviewers appreciate the quality of phone calls and the effectiveness of conference call features, stating that they enhance their overall communication experience.
- **G2 reviewers indicate** that while 8x8 Work has a broader market presence, Crexendo's focus on small businesses allows it to cater specifically to their needs, resulting in higher satisfaction ratings. Users have expressed that Crexendo's competitive pricing and effective performance make it a valuable option for smaller teams.



| | 8x8 Work | Crexendo | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.9 out of 5 | 
| **Total Reviews** | 929 | 352 | 
| **Largest Market Segment** | Small-Business (54.5% of reviews) | Small-Business (78.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### 8x8 Work

Pros:
- Ease of Use (110 reviews)
- Easy Communication (60 reviews)

Cons:
- Customer Service (25 reviews)
- Customer Support (22 reviews)

### Crexendo

Pros:
- Customer Support (83 reviews)
- Helpful (75 reviews)

Cons:
- Call Issues (7 reviews)
- Complex Processes (6 reviews)

---
## Ratings Comparison
| Rating | 8x8 Work | Crexendo | 
|---|---|---|
  | **Meets Requirements** | 8.6 (670 reviews) | 9.8 (284 reviews) | 
  | **Ease of Use** | 8.6 (680 reviews) | 9.6 (289 reviews) | 
  | **Ease of Setup** | 8.3 (434 reviews) | 9.5 (247 reviews) | 
  | **Ease of Admin** | 8.4 (391 reviews) | 9.5 (194 reviews) | 
  | **Quality of Support** | 8.1 (635 reviews) | 9.8 (288 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (417 reviews) | 9.8 (198 reviews) | 
  | **Product Direction (% positive)** | 7.9 (636 reviews) | 9.7 (280 reviews) | 

---
## Pricing

### 8x8 Work

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Crexendo

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Crexendo** | 9.2/10 | 88 |

#### Channels

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 9.2 (69 reviews) | 
| **Open Listening** | Not enough data | 9.3 (69 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 9.5 (70 reviews) | 
| **Create Content** | Not enough data | 8.8 (65 reviews) | 
| **Personalization** | Not enough data | 9.4 (77 reviews) | 
| **Inbound Identification** | Not enough data | 9.6 (79 reviews) | 
| **Regulatory Compliance** | Not enough data | 9.7 (74 reviews) | 

#### Generative AI

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.8 (30 reviews) | 
| **AI Text Summarization** | Not enough data | 8.8 (30 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Crexendo** | N/A | N/A |

#### Channels

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **Voice** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Web Chat** | Not enough data | Not enough data | 
| **Mobile SMS** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **Session Routing** | Not enough data | Not enough data | 
| **Session Queuing** | Not enough data | Not enough data | 
| **Concurrent Calling** | Not enough data | Not enough data | 
| **Speech Analytics** | Not enough data | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Inbound Screen Pop** | Not enough data | Not enough data | 
| **Persistent Data** | Not enough data | Not enough data | 

#### Agentic AI - Contact Center

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 

#### Administrative

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **Session Summary Notes** | Not enough data | Not enough data | 
| **Administrator Access** | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 
| **Session Recording** | Not enough data | Not enough data | 
| **Agent Scheduling and Assignment** | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 8.7/10 | 153 |
| **Crexendo** | N/A | N/A |

#### Collaboration Tools

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **Screen Sharing** | 8.6 (117 reviews) | Not enough data | 
| **Presentations** | 8.7 (82 reviews) | Not enough data | 
| **Whiteboarding** | 8.3 (77 reviews) | Not enough data | 
| **Live Chat** | 8.9 (86 reviews) | Not enough data | 
| **Hand Raising** | 8.7 (79 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **Scheduling** | 8.2 (116 reviews) | Not enough data | 
| **Recording** | 8.9 (119 reviews) | Not enough data | 
| **Participant Permissions** | 8.5 (114 reviews) | Not enough data | 
| **One-Click Join** | 8.5 (88 reviews) | Not enough data | 

#### Software Type

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **Mobile** | 8.9 (124 reviews) | Not enough data | 
| **Browser Application** | 8.7 (87 reviews) | Not enough data | 
| **Desktop Application** | 8.8 (96 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 9.0/10 | 41 |
| **Crexendo** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **Call Management** | 9.3 (37 reviews) | Not enough data | 
| **Communication Management** | 9.3 (30 reviews) | Not enough data | 
| **Scalability** | 9.4 (33 reviews) | Not enough data | 
| **Integrations** | 8.2 (30 reviews) | Not enough data | 
| **Mobile Accessibility** | 9.0 (34 reviews) | Not enough data | 
| **Accessibility** | 9.3 (32 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **Security and Compliance** | 8.9 (30 reviews) | Not enough data | 
| **Analytics and Reporting** | 8.5 (32 reviews) | Not enough data | 
| **Support and Reliability** | 8.7 (35 reviews) | Not enough data | 
| **Automated attendant** | 9.3 (34 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 444 |
| **Crexendo** | 8.9/10 | 238 |

#### Platform Basics - VoIP Providers

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.3 (49 reviews) | 8.9 (42 reviews) | 
| **Call Management** | 8.4 (68 reviews) | 9.7 (51 reviews) | 
| **Network monitoring** | 7.4 (46 reviews) | Feature Not Available | 
| **Integrations** | 7.4 (55 reviews) | 8.5 (41 reviews) | 
| **Virtual PBX** | 7.1 (38 reviews) | 9.2 (34 reviews) | 
| **SIP trunking services** | 7.1 (36 reviews) | 8.9 (35 reviews) | 

#### Basic Communication

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **Phone Calls** | 9.0 (398 reviews) ✓ Verified | 9.9 (224 reviews) | 
| **Video Calls** | 7.6 (194 reviews) ✓ Verified | 8.5 (147 reviews) | 
| **Instant Messaging** | 8.1 (250 reviews) ✓ Verified | 8.8 (155 reviews) | 
| **Screen Sharing** | 7.5 (192 reviews) ✓ Verified | 8.3 (137 reviews) | 
| **Conference Calls** | 8.3 (268 reviews) ✓ Verified | 9.3 (163 reviews) | 
| **Desk-to-Desk Calls** | 9.0 (319 reviews) ✓ Verified | 9.7 (195 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (23 reviews) | 7.6 (22 reviews) | 
| **Cross-system Integration** | 7.2 (23 reviews) | 7.9 (22 reviews) | 
| **Adaptive Learning** | 7.2 (23 reviews) | Feature Not Available | 
| **Proactive Assistance** | 7.2 (23 reviews) | Feature Not Available | 

#### Access

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **Software Pairing** | 7.9 (220 reviews) | 8.6 (133 reviews) | 
| **Browser Extension** | 7.8 (138 reviews) ✓ Verified | 8.8 (135 reviews) | 
| **Individual Download** | 8.4 (268 reviews) ✓ Verified | Feature Not Available | 

#### Advanced Features

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **Hold Music** | 8.2 (290 reviews) ✓ Verified | 9.1 (175 reviews) | 
| **Automated Attendants** | 8.5 (291 reviews) ✓ Verified | 9.4 (191 reviews) | 
| **VOiP Number** | 9.1 (327 reviews) ✓ Verified | 9.6 (193 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Crexendo** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 66 |
| **Crexendo** | 9.7/10 | 25 |

#### Agentic AI - UCaaS Platforms

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | 5.7 (5 reviews) | Not enough data | 

#### Extensions

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **Tenancy Flexibility** | 8.3 (42 reviews) ✓ Verified | 10.0 (17 reviews) | 
| **Native VoIP** | 8.7 (50 reviews) ✓ Verified | 10.0 (19 reviews) | 
| **CCaaS Option** | 8.8 (41 reviews) ✓ Verified | 9.9 (17 reviews) | 

#### Features

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **Voicemail to Email** | 8.8 (55 reviews) ✓ Verified | 10.0 (22 reviews) | 
| **Voicemail to SMS** | Feature Not Available | 10.0 (18 reviews) | 
| **File Sharing** | 8.2 (37 reviews) ✓ Verified | 9.1 (15 reviews) | 
| **Voice Conferencing** | 8.6 (51 reviews) ✓ Verified | 9.5 (16 reviews) | 
| **Video Conferencing** | 8.0 (46 reviews) ✓ Verified | 9.4 (14 reviews) | 
| **Conference Transcripts** | 7.7 (34 reviews) | 9.0 (13 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Crexendo** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Crexendo** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | 8x8 Work | Crexendo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to 8x8 Work (2):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Crexendo (4):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Work | Crexendo | 
|---|---|---|
| **Small-Business** | 54.5% | 78.9% | 
| **Mid-Market** | 34.9% | 20.8% | 
| **Enterprise** | 10.6% | 0.3% | 

### By Industry

#### 8x8 Work

- **Information Technology and Services:** 9.7%
- **Financial Services:** 6.6%
- **Computer Software:** 5.5%
- **Hospital & Health Care:** 4.3%
- **Insurance:** 4.1%
- **Marketing and Advertising:** 3.2%
- **Health, Wellness and Fitness:** 3.1%
- **Real Estate:** 3.1%
- **Telecommunications:** 2.9%
- **Retail:** 2.9%
- **Other:** 54.4%

#### Crexendo

- **Non-Profit Organization Management:** 9.2%
- **Construction:** 7.1%
- **Hospital & Health Care:** 6.3%
- **Automotive:** 4.2%
- **Accounting:** 3.6%
- **Legal Services:** 3.6%
- **Financial Services:** 3.3%
- **Government Administration:** 3.3%
- **Utilities:** 3.0%
- **Primary/Secondary Education:** 2.7%
- **Other:** 53.9%

---
## Alternatives

### Alternatives to 8x8 Work

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1374 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3569 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4179 reviews)
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- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56439 reviews)
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- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

### Alternatives to Crexendo

- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3569 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1374 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4179 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3378 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56439 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)

---
## Top Discussions

### 8x8 Work

- Title: [Is 8x8 video conferencing secure?](https://www.g2.com/discussions/is-8x8-video-conferencing-secure) — 3 comments
  > **Top comment:** "Comment deleted by user."
- Title: [My name is abdirisak  I really like to this software.](https://www.g2.com/discussions/my-name-is-abdirisak-i-really-like-to-this-software) — 2 comments, 2 upvotes
  > **Top comment:** "excellent and intelligent segmentation "
- Title: [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [Is 8x8 a good phone system?](https://www.g2.com/discussions/is-8x8-a-good-phone-system) — 1 comment
  > **Top comment:** "Undoubtedly, Yes!"
- Title: [How do you use an 8x8 meeting?](https://www.g2.com/discussions/how-do-you-use-an-8x8-meeting) — 1 comment
  > **Top comment:** "👍 good"

### Crexendo

- Title: [What is Crexendo used for?](https://www.g2.com/discussions/what-is-crexendo-used-for) — 2 comments
  > **Top comment:** "They are a Business Telephone Provider, that offer Business Desk phones, mobile apps and facetime meeting services."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-work-vs-crexendo)