# 8x8 Work vs CloudTalk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that 8x8 Work excels in **ease of use** , particularly in its admin portal, which allows for quick adjustments and troubleshooting. Users appreciate the ability to create new users efficiently, making it a great choice for organizations with frequent onboarding.
- **Users say** that CloudTalk shines in its **call routing technology** , which is described as simple and intuitive. Reviewers highlight the platform's user-friendly interface, making it accessible for non-technical team members to manage their communications effectively.
- **According to verified reviews** , 8x8 Work is praised for its **reliability** as a cloud-based PBX solution, with users noting minimal downtime and a smooth setup process. This reliability is particularly beneficial for businesses that require consistent communication without interruptions.
- **Reviewers mention** that CloudTalk offers impressive **CRM integration** , which helps streamline everyday calling and keeps everything organized. Users find that this feature saves time and enhances customer interactions, making it a valuable tool for sales and support teams.
- **G2 reviewers highlight** that while 8x8 Work has a solid overall performance, it faces challenges in **video call quality** , with some users expressing dissatisfaction compared to other platforms. This could be a consideration for teams that rely heavily on video conferencing.
- **Users report** that CloudTalk's **onboarding process** is exceptionally fast and intuitive, allowing teams to get up and running quickly. This ease of implementation is a significant advantage for businesses looking to adopt a new communication solution without extensive downtime.



| | 8x8 Work | CloudTalk | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 919 | 1,826 | 
| **Largest Market Segment** | Small-Business (54.8% of reviews) | Small-Business (64.0% of reviews) | 
| **Entry Level Price** | No pricing available | $19.00 1 User Per Year | 

---
## Top Pros & Cons

### 8x8 Work

Pros:
- Ease of Use (110 reviews)
- Easy Communication (60 reviews)

Cons:
- Customer Service (25 reviews)
- Customer Support (22 reviews)

### CloudTalk

Pros:
- Ease of Use (358 reviews)
- Reliability (170 reviews)

Cons:
- Call Issues (176 reviews)
- Connection Issues (81 reviews)

---
## Ratings Comparison
| Rating | 8x8 Work | CloudTalk | 
|---|---|---|
  | **Meets Requirements** | 8.6 (664 reviews) | 8.7 (1574 reviews) | 
  | **Ease of Use** | 8.6 (673 reviews) | 9.1 (1607 reviews) | 
  | **Ease of Setup** | 8.3 (427 reviews) | 8.9 (1216 reviews) | 
  | **Ease of Admin** | 8.4 (385 reviews) | 8.9 (635 reviews) | 
  | **Quality of Support** | 8.1 (629 reviews) | 8.8 (1427 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (411 reviews) | 8.9 (636 reviews) | 
  | **Product Direction (% positive)** | 7.8 (631 reviews) | 8.8 (1510 reviews) | 

---
## Pricing

### 8x8 Work

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### CloudTalk

#### Entry-Level Pricing

Plan: Lite

Price: $19.00 1 User Per Year

Description: Perfect plan to get started with CloudTalk

Key Features:
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)

[Browse all 4 editions](https://www.g2.com/products/cloudtalk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **CloudTalk** | 8.1/10 | 277 |

#### Dialing Options

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.6 (233 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 8.5 (225 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | 8.4 (23 reviews) | 

#### Agent Tools

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 8.1 (205 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.2 (212 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 8.9 (242 reviews) ✓ Verified | 

#### Automation

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.3 (202 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.3 (198 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.2 (199 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (20 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (21 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 7.9 (19 reviews) | 
| **Compliance Monitoring** | Not enough data | 8.1 (18 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 7.6 (19 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **CloudTalk** | 8.9/10 | 109 |

#### Quality Assurance

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Evaluation** | Not enough data | 9.1 (80 reviews) | 
| **Calibration** | Not enough data | 9.0 (77 reviews) | 
| **Reports** | Not enough data | 9.0 (82 reviews) | 

#### Engagement

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Feedback** | Not enough data | 8.7 (78 reviews) | 
| **Dashboards** | Not enough data | 9.2 (90 reviews) | 
| **Training** | Not enough data | 8.7 (77 reviews) | 

#### Performance

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Integrations** | Not enough data | 9.0 (81 reviews) | 
| **Compliance** | Not enough data | 9.1 (82 reviews) | 

#### Generative AI

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.6 (22 reviews) | 
| **AI Text Summarization** | Not enough data | 8.5 (33 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **CloudTalk** | 8.3/10 | 886 |

#### Channels

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Voice** | Not enough data | 9.0 (758 reviews) ✓ Verified | 
| **Social** | Not enough data | 7.8 (506 reviews) | 
| **Web Chat** | Not enough data | 7.6 (489 reviews) | 
| **Mobile SMS** | Not enough data | 7.9 (535 reviews) ✓ Verified | 
| **Email** | Not enough data | 7.8 (489 reviews) | 

#### Generative AI

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.6 (280 reviews) | 

#### Functions

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Session Routing** | Not enough data | 8.5 (579 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | 8.4 (571 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | 8.6 (570 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | 8.2 (522 reviews) | 
| **Auto Dialer** | Not enough data | 8.2 (528 reviews) ✓ Verified | 
| **IVR** | Not enough data | 8.5 (524 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Not enough data | 8.4 (537 reviews) ✓ Verified | 
| **Persistent Data** | Not enough data | 8.4 (527 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (143 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (182 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.2 (144 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (141 reviews) | 

#### Administrative

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.5 (593 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 8.8 (595 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 8.7 (655 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 8.8 (597 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Not enough data | 8.3 (515 reviews) ✓ Verified | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 8.7/10 | 153 |
| **CloudTalk** | N/A | N/A |

#### Collaboration Tools

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Screen Sharing** | 8.6 (117 reviews) | Not enough data | 
| **Presentations** | 8.7 (82 reviews) | Not enough data | 
| **Whiteboarding** | 8.3 (77 reviews) | Not enough data | 
| **Live Chat** | 8.9 (86 reviews) | Not enough data | 
| **Hand Raising** | 8.7 (79 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Scheduling** | 8.2 (116 reviews) | Not enough data | 
| **Recording** | 8.9 (119 reviews) | Not enough data | 
| **Participant Permissions** | 8.5 (114 reviews) | Not enough data | 
| **One-Click Join** | 8.5 (88 reviews) | Not enough data | 

#### Software Type

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Mobile** | 8.9 (124 reviews) | Not enough data | 
| **Browser Application** | 8.7 (87 reviews) | Not enough data | 
| **Desktop Application** | 8.8 (96 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **CloudTalk** | 8.7/10 | 141 |

#### Workforce Management

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Agent Availability** | Not enough data | 8.7 (110 reviews) ✓ Verified | 
| **Skills Management** | Not enough data | 8.7 (104 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | 8.6 (94 reviews) ✓ Verified | 
| **Agent Self-Service** | Not enough data | 8.7 (100 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | 8.7 (106 reviews) | 

#### Administration

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Automation** | Not enough data | 8.8 (115 reviews) ✓ Verified | 
| **Performance Analysis** | Not enough data | 8.9 (112 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.8 (117 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.4 (106 reviews) ✓ Verified | 
| **Intraday Management** | Not enough data | 8.7 (99 reviews) ✓ Verified | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **CloudTalk** | 8.5/10 | 262 |

#### Platform

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Omnichannel** | Not enough data | 7.8 (211 reviews) | 
| **Mobile Access** | Not enough data | 8.3 (229 reviews) | 
| **Queue Management** | Not enough data | 8.1 (225 reviews) | 
| **Call Routing** | Not enough data | 8.5 (235 reviews) | 
| **Call Back** | Not enough data | 8.2 (236 reviews) | 
| **IVR** | Not enough data | 8.1 (224 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.2 (225 reviews) | 

#### Generative AI

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.4 (105 reviews) | 

#### Workforce Management

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.8 (232 reviews) | 
| **Performance Evaluation** | Not enough data | 8.7 (230 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (20 reviews) | 
| **Cross-system Integration** | Not enough data | 9.0 (20 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.2 (19 reviews) | 
| **Proactive Assistance** | Not enough data | 8.7 (19 reviews) | 

#### Administrative

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Call Recording** | Not enough data | 9.0 (238 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.7 (240 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **CloudTalk** | 8.0/10 | 37 |

#### Generative AI

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.0 (37 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 9.0/10 | 38 |
| **CloudTalk** | 9.4/10 | 31 |

#### Basic Communication - Cloud PBX

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Call Management** | 9.3 (35 reviews) | 9.4 (29 reviews) | 
| **Communication Management** | 9.3 (30 reviews) | 9.6 (26 reviews) | 
| **Scalability** | 9.4 (32 reviews) | 9.7 (27 reviews) | 
| **Integrations** | 8.2 (30 reviews) | 9.3 (27 reviews) | 
| **Mobile Accessibility** | 9.0 (34 reviews) | 9.2 (27 reviews) | 
| **Accessibility** | 9.3 (32 reviews) | 9.6 (24 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Security and Compliance** | 8.9 (30 reviews) | 9.5 (25 reviews) | 
| **Analytics and Reporting** | 8.5 (32 reviews) | 9.4 (28 reviews) | 
| **Support and Reliability** | 8.7 (34 reviews) | 9.4 (26 reviews) | 
| **Automated attendant** | 9.3 (34 reviews) | 8.5 (25 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 436 |
| **CloudTalk** | 7.8/10 | 256 |

#### Platform Basics - VoIP Providers

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.3 (49 reviews) | 8.3 (23 reviews) | 
| **Call Management** | 8.4 (67 reviews) | 8.8 (25 reviews) | 
| **Network monitoring** | 7.3 (45 reviews) | 8.3 (23 reviews) | 
| **Integrations** | 7.4 (51 reviews) | 8.5 (30 reviews) | 
| **Virtual PBX** | 7.1 (38 reviews) | 7.7 (22 reviews) | 
| **SIP trunking services** | 7.1 (36 reviews) | 7.4 (22 reviews) | 

#### Basic Communication

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Phone Calls** | 9.0 (393 reviews) ✓ Verified | 9.0 (243 reviews) ✓ Verified | 
| **Video Calls** | 7.6 (192 reviews) ✓ Verified | 6.5 (137 reviews) | 
| **Instant Messaging** | 8.1 (249 reviews) ✓ Verified | 7.1 (158 reviews) ✓ Verified | 
| **Screen Sharing** | 7.5 (191 reviews) ✓ Verified | 6.3 (129 reviews) | 
| **Conference Calls** | 8.3 (267 reviews) ✓ Verified | 7.3 (147 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.0 (318 reviews) ✓ Verified | 8.0 (160 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (23 reviews) | 6.8 (15 reviews) | 
| **Cross-system Integration** | 7.2 (23 reviews) | 7.7 (14 reviews) | 
| **Adaptive Learning** | 7.1 (22 reviews) | 7.0 (14 reviews) | 
| **Proactive Assistance** | 7.2 (23 reviews) | 7.5 (14 reviews) | 

#### Access

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Software Pairing** | 7.9 (219 reviews) | 8.0 (155 reviews) | 
| **Browser Extension** | 7.8 (138 reviews) ✓ Verified | 8.1 (172 reviews) ✓ Verified | 
| **Individual Download** | 8.3 (266 reviews) ✓ Verified | 8.3 (178 reviews) ✓ Verified | 

#### Advanced Features

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Hold Music** | 8.2 (290 reviews) ✓ Verified | 7.6 (160 reviews) ✓ Verified | 
| **Automated Attendants** | 8.5 (289 reviews) ✓ Verified | 7.6 (153 reviews) ✓ Verified | 
| **VOiP Number** | 9.1 (323 reviews) ✓ Verified | 8.9 (211 reviews) ✓ Verified | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **CloudTalk** | 8.1/10 | 529 |

#### Agentic AI - Outbound Call Tracking

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (88 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (88 reviews) | 

#### Calling

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Record Calls** | Not enough data | 9.0 (483 reviews) | 
| **Generate Location** | Not enough data | 8.1 (400 reviews) | 
| **Call Types** | Not enough data | 8.5 (429 reviews) | 
| **Click-to-Call** | Not enough data | 8.8 (453 reviews) | 
| **Auto Dialer** | Not enough data | 8.3 (105 reviews) | 

#### Contacts

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Personalization** | Not enough data | 8.1 (417 reviews) | 
| **Information Locater** | Not enough data | 8.0 (391 reviews) | 
| **Record Prospect Data** | Not enough data | 8.2 (403 reviews) | 

#### Insights

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Notes** | Not enough data | 8.5 (424 reviews) | 
| **Daily Summary** | Not enough data | 8.4 (408 reviews) | 
| **Automated Voicemails** | Not enough data | 8.3 (382 reviews) | 
| **Automated Emails** | Not enough data | 7.2 (344 reviews) | 
| **Sorts Prospects** | Not enough data | 7.5 (350 reviews) | 
| **Automated Note Taking** | Not enough data | 8.0 (96 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 66 |
| **CloudTalk** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | 5.7 (5 reviews) | Not enough data | 

#### Extensions

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Tenancy Flexibility** | 8.3 (42 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | 8.7 (50 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 8.8 (41 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | 8x8 Work | CloudTalk | 
|---|---|---|
| **Voicemail to Email** | 8.8 (55 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 8.2 (37 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 8.6 (51 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.0 (46 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | 7.7 (34 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to 8x8 Work (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to CloudTalk (7):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)


---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Work | CloudTalk | 
|---|---|---|
| **Small-Business** | 54.8% | 64.0% | 
| **Mid-Market** | 34.6% | 31.8% | 
| **Enterprise** | 10.6% | 4.2% | 

### By Industry

#### 8x8 Work

- **Information Technology and Services:** 9.8%
- **Financial Services:** 6.5%
- **Computer Software:** 5.6%
- **Hospital & Health Care:** 4.4%
- **Insurance:** 4.1%
- **Marketing and Advertising:** 3.3%
- **Health, Wellness and Fitness:** 3.2%
- **Real Estate:** 3.2%
- **Retail:** 2.9%
- **Telecommunications:** 2.8%
- **Other:** 54.3%

#### CloudTalk

- **Computer Software:** 10.2%
- **Information Technology and Services:** 9.2%
- **Marketing and Advertising:** 6.5%
- **Financial Services:** 5.0%
- **Education Management:** 4.3%
- **Consumer Services:** 3.2%
- **Leisure, Travel & Tourism:** 3.0%
- **Automotive:** 3.0%
- **Real Estate:** 2.2%
- **Hospitality:** 2.2%
- **Other:** 51.1%

---
## Alternatives

### Alternatives to 8x8 Work

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3552 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4163 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56368 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (634 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

### Alternatives to CloudTalk

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (864 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (489 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (824 reviews)

---
## Top Discussions

### 8x8 Work

- Title: [Is 8x8 video conferencing secure?](https://www.g2.com/discussions/is-8x8-video-conferencing-secure) — 3 comments
  > **Top comment:** "Comment deleted by user."
- Title: [My name is abdirisak  I really like to this software.](https://www.g2.com/discussions/my-name-is-abdirisak-i-really-like-to-this-software) — 2 comments, 2 upvotes
  > **Top comment:** "excellent and intelligent segmentation "
- Title: [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [Is 8x8 a good phone system?](https://www.g2.com/discussions/is-8x8-a-good-phone-system) — 1 comment
  > **Top comment:** "Undoubtedly, Yes!"
- Title: [How do you use an 8x8 meeting?](https://www.g2.com/discussions/how-do-you-use-an-8x8-meeting) — 1 comment
  > **Top comment:** "👍 good"

### CloudTalk

- Title: [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "Make phone calls from a digital platform. Generally used for companies that use Call Centers."
- Title: [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) — 2 comments
  > **Top comment:** "For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls."
- Title: [I want sync my HubSpot data with its language property to mapped to the custom field of  Contacts in Cloudtalk.](https://www.g2.com/discussions/36315-i-want-sync-my-hubspot-data-with-its-language-property-to-mapped-to-the-custom-field-of-contacts-in-cloudtalk) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Manoj! 

In order to set the integration right it is sufficient to follow this article:..."
- Title: [What is the best way to answer incoming calls?](https://www.g2.com/discussions/36111-what-is-the-best-way-to-answer-incoming-calls) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi John, the best way of answering calls is using our Desktop application. 

Best regards!"
- Title: [Cloudtalk or alternative.   Zadamra](https://www.g2.com/discussions/32162-cloudtalk-or-alternative-zadamra) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Christopher! 

We definitely recommend CloudTalk and will be very happy to prove we are the number one choice in our pricing segment.

Best wishes"

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-work-vs-cloudtalk)