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At a Glance
Market Segments
Small-Business (59.0% of reviews)
Small-Business (62.9% of reviews)
Entry-Level Pricing
No pricing available
Starting at $24.00 1 Users Per Month
8x8 Work
Star Rating
(805)4.2 out of 5
Market Segments
Small-Business (59.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 WorkCloudCall
Star Rating
(73)3.9 out of 5
Market Segments
Small-Business (62.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.00 1 Users Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CloudCall excels in its Call Management feature, scoring a remarkable 9.5, which reviewers say allows for seamless handling of incoming and outgoing calls, while 8x8 Work, although strong, scores slightly lower at 8.9.
- Reviewers mention that 8x8 Work shines in Conference Calls, achieving a score of 8.4, with users appreciating its reliability and ease of use, whereas CloudCall's score of 7.8 indicates room for improvement in this area.
- G2 users highlight the superior Scalability of CloudCall, which received a score of 9.7, making it a preferred choice for businesses anticipating growth, while 8x8 Work's scalability is still commendable but lower at 8.3.
- Users on G2 report that 8x8 Work's VoIP Number feature is particularly robust, scoring 9.1, which reviewers say enhances communication flexibility, compared to CloudCall's score of 7.9 in this category.
- Reviewers mention that CloudCall's Mobile Accessibility is rated at 8.8, which users say provides a strong mobile experience, while 8x8 Work's mobile access is slightly lower at 8.0, indicating a potential area for enhancement.
- Users say that both platforms offer solid Reporting & Dashboards, but 8x8 Work edges out with a score of 8.6 compared to CloudCall's 8.3, with reviewers noting that the insights provided by 8x8 Work are particularly user-friendly and actionable.
Pricing
Entry-Level Pricing
8x8 Work
No pricing availableCloudCall
o1 Pro
Starting at $24.00
1 Users Per Month
Enhanced VoIP and SMS, Call Coaching tools and team management functions as well as AI-Powered Call Summaries and strategic CRM integration. Ideal for teams and leaders focused growth and streamlined workflows.
- 2000 SMS per month
- Call to 13+ countries
- AI-Enhanced Call Summaries
Free Trial
8x8 Work
No trial information availableCloudCall
No trial information availableRatings
Meets Requirements
8.6
605
7.9
53
Ease of Use
8.6
609
8.0
54
Ease of Setup
8.2
368
7.7
33
Ease of Admin
8.3
334
7.4
26
Quality of Support
8.1
573
7.6
51
Has the product been a good partner in doing business?
8.5
365
7.8
26
Product Direction (% positive)
7.9
579
6.4
49
Features by Category
Channels
Not enough data
8.8
12
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.0
10
|
Verified
Not enough data
7.6
11
Not enough data
8.1
9
|
Verified
Generative AI
Not enough data
Not enough data
Functions
Not enough data
8.2
11
Not enough data
7.9
12
|
Verified
Not enough data
7.3
11
|
Verified
Not enough data
7.0
9
Not enough data
7.2
9
|
Verified
Not enough data
8.1
12
|
Verified
Not enough data
7.9
11
|
Verified
Not enough data
7.8
10
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
7.6
13
|
Verified
Not enough data
8.3
13
|
Verified
Not enough data
8.3
13
|
Verified
Not enough data
8.2
12
|
Verified
Not enough data
8.3
9
Collaboration Tools
8.6
117
Not enough data
8.7
81
Not enough data
8.3
77
Not enough data
8.9
86
Not enough data
8.7
79
Not enough data
Meeting Coordination
8.2
116
Not enough data
8.9
118
Not enough data
8.5
114
Not enough data
8.4
87
Not enough data
Software Type
8.9
124
Not enough data
8.7
87
Not enough data
8.8
94
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Feature Not Available
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
7.3
5
Not enough data
7.3
5
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Administrative
Not enough data
8.7
5
Not enough data
8.0
5
Basic Communication - Cloud PBX
9.2
31
Not enough data
9.3
29
Not enough data
9.4
29
Not enough data
8.2
29
Not enough data
9.0
31
Not enough data
9.2
30
Not enough data
Advanced Features - Cloud PBX
8.9
29
Not enough data
8.6
28
Not enough data
8.8
30
Not enough data
9.2
30
Not enough data
Platform Basics - VoIP Providers
8.1
40
4.3
5
8.4
41
3.7
5
7.1
40
3.3
5
7.2
37
4.0
5
6.9
36
3.3
5
7.0
35
4.3
5
Basic Communication
8.9
358
|
Verified
7.7
29
|
Verified
7.6
188
|
Verified
Feature Not Available
8.0
236
|
Verified
7.0
16
|
Verified
7.5
188
|
Verified
Feature Not Available
8.3
261
|
Verified
7.0
26
|
Verified
9.0
309
|
Verified
7.1
26
|
Verified
Agentic AI - VoIP Providers
6.9
20
Not enough data
7.0
21
Not enough data
7.1
22
Not enough data
7.0
21
Not enough data
Access
7.9
218
7.2
26
|
Verified
7.7
134
|
Verified
7.2
28
|
Verified
8.4
258
|
Verified
7.6
18
Advanced Features
8.2
287
|
Verified
6.5
25
|
Verified
8.4
277
|
Verified
6.3
19
|
Verified
9.1
310
|
Verified
7.3
29
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.3
42
|
Verified
Not enough data
8.6
48
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
Features
8.7
51
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
37
|
Verified
Not enough data
8.5
49
|
Verified
Not enough data
8.1
44
|
Verified
Not enough data
7.7
34
Not enough data
Categories
Categories
Shared Categories
8x8 Work and CloudCall are categorized as VoIP Providers
Reviews
Reviewers' Company Size
8x8 Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CloudCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.1%
Financial Services
6.8%
Computer Software
5.8%
Insurance
4.2%
Hospital & Health Care
3.8%
Other
70.3%
Staffing and Recruiting
54.3%
Information Technology and Services
8.6%
Financial Services
4.3%
Wholesale
2.9%
Leisure, Travel & Tourism
2.9%
Other
27.1%
Alternatives
Discussions
Is 8x8 video conferencing secure?
3 Comments
ZN
Yeah. I personally Trust it.Read more
My name is abdirisak I really like to this software.
2 Comments
MA
I'm glad to know! Yes, that's really an amazing softwareRead more
How do non 8x8 users get meetings to work
1 Comment
PC
If it is a phone only meeting they only need to call the phone number and access code sent by the meeting organizer.
If it is a video meeting, requires...Read more
Is CloudCall voip?
1 Comment
Official Response from CloudCall
Yes it is!
Our Internet Telephony System makes it possible for you to easily make calls, no matter where you’re working from.Read more
What is CloudCall communicator?
1 Comment
Official Response from CloudCall
The CloudCall Communicator. The only bit of software you need to receive, make and transfer your calls, ideal for fast moving businesses that need a quick...Read more
CloudCall has no more discussions with answers
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