# 8x8 Work vs Cisco Unified Communications Manager (CallManager) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that 8x8 Work excels in providing a seamless cloud-based communication experience, allowing users to connect via VOIP phone systems, team messaging, and contact center software. This integration helps eliminate fragmented communication, making it a favorite among small businesses.
- **Users say** that Cisco Unified Communications Manager (CallManager) is particularly strong in supporting large enterprises, with capabilities to manage thousands of users and devices. Its integration with other Cisco products, like Unity Connection, enhances its functionality for organizations that rely on a comprehensive communication solution.
- **Reviewers mention** that 8x8 Work offers a user-friendly interface that simplifies the onboarding process, making it easy for teams to adopt the platform quickly. Many users appreciate the straightforward setup and the availability of helpful guides, which contribute to a smoother transition.
- **According to verified reviews** , Cisco Unified Communications Manager (CallManager) shines in its robust call handling features, particularly for conference calls and desk-to-desk communication. Users highlight its high-quality audio and video capabilities, which are essential for effective collaboration in larger teams.
- **Users report** that while 8x8 Work provides a solid overall experience, some find its video call quality to be less reliable compared to Cisco's offerings. This is a crucial consideration for teams that prioritize high-quality video conferencing as part of their daily operations.
- **Reviewers note** that Cisco Unified Communications Manager (CallManager) has a slight edge in terms of support quality, with users appreciating the dedicated assistance available for troubleshooting and configuration. This can be particularly beneficial for organizations that require a more hands-on approach to their communication infrastructure.



| | 8x8 Work | Cisco Unified Communications Manager (CallManager) | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 932 | 111 | 
| **Largest Market Segment** | Small-Business (54.5% of reviews) | Mid-Market (50.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### 8x8 Work

Pros:
- Ease of Use (110 reviews)
- Easy Communication (60 reviews)

Cons:
- Customer Service (25 reviews)
- Customer Support (22 reviews)

### Cisco Unified Communications Manager (CallManager)

Pros:
- Reliability (3 reviews)
- Video Conferencing (3 reviews)

Cons:
- Complex Processes (2 reviews)
- Billing Issues (1 reviews)

---
## Ratings Comparison
| Rating | 8x8 Work | Cisco Unified Communications Manager (CallManager) | 
|---|---|---|
  | **Meets Requirements** | 8.6 (673 reviews) | 9.1 (91 reviews) | 
  | **Ease of Use** | 8.6 (683 reviews) | 8.1 (92 reviews) | 
  | **Ease of Setup** | 8.3 (438 reviews) | 6.9 (52 reviews) | 
  | **Ease of Admin** | 8.4 (394 reviews) | 8.0 (54 reviews) | 
  | **Quality of Support** | 8.1 (638 reviews) | 8.6 (87 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (420 reviews) | 8.7 (53 reviews) | 
  | **Product Direction (% positive)** | 7.9 (639 reviews) | 8.4 (90 reviews) | 

---
## Pricing

### 8x8 Work

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Cisco Unified Communications Manager (CallManager)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 8.6/10 | 153 |
| **Cisco Unified Communications Manager (CallManager)** | N/A | N/A |

#### Collaboration Tools

| Feature | 8x8 Work | Cisco Unified Communications Manager (CallManager) | 
|---|---|---|
| **Screen Sharing** | 8.6 (117 reviews) | Not enough data | 
| **Presentations** | 8.7 (82 reviews) | Not enough data | 
| **Whiteboarding** | 8.3 (77 reviews) | Not enough data | 
| **Live Chat** | 8.9 (86 reviews) | Not enough data | 
| **Hand Raising** | 8.7 (79 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | 8x8 Work | Cisco Unified Communications Manager (CallManager) | 
|---|---|---|
| **Scheduling** | 8.2 (116 reviews) | Not enough data | 
| **Recording** | 8.9 (119 reviews) | Not enough data | 
| **Participant Permissions** | 8.5 (114 reviews) | Not enough data | 
| **One-Click Join** | 8.5 (88 reviews) | Not enough data | 

#### Software Type

| Feature | 8x8 Work | Cisco Unified Communications Manager (CallManager) | 
|---|---|---|
| **Mobile** | 8.9 (124 reviews) | Not enough data | 
| **Browser Application** | 8.7 (87 reviews) | Not enough data | 
| **Desktop Application** | 8.8 (96 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | 8x8 Work | Cisco Unified Communications Manager (CallManager) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 9.0/10 | 42 |
| **Cisco Unified Communications Manager (CallManager)** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | 8x8 Work | Cisco Unified Communications Manager (CallManager) | 
|---|---|---|
| **Call Management** | 9.3 (37 reviews) | Not enough data | 
| **Communication Management** | 9.3 (30 reviews) | Not enough data | 
| **Scalability** | 9.4 (33 reviews) | Not enough data | 
| **Integrations** | 8.2 (30 reviews) | Not enough data | 
| **Mobile Accessibility** | 9.0 (34 reviews) | Not enough data | 
| **Accessibility** | 9.3 (33 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | 8x8 Work | Cisco Unified Communications Manager (CallManager) | 
|---|---|---|
| **Security and Compliance** | 8.9 (30 reviews) | Not enough data | 
| **Analytics and Reporting** | 8.6 (33 reviews) | Not enough data | 
| **Support and Reliability** | 8.7 (35 reviews) | Not enough data | 
| **Automated attendant** | 9.3 (34 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 446 |
| **Cisco Unified Communications Manager (CallManager)** | 8.6/10 | 46 |

#### Platform Basics - VoIP Providers

| Feature | 8x8 Work | Cisco Unified Communications Manager (CallManager) | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.4 (50 reviews) | Not enough data | 
| **Call Management** | 8.4 (69 reviews) | Not enough data | 
| **Network monitoring** | 7.4 (47 reviews) | Not enough data | 
| **Integrations** | 7.5 (56 reviews) | Not enough data | 
| **Virtual PBX** | 7.1 (38 reviews) | Not enough data | 
| **SIP trunking services** | 7.1 (36 reviews) | Not enough data | 

#### Basic Communication

| Feature | 8x8 Work | Cisco Unified Communications Manager (CallManager) | 
|---|---|---|
| **Phone Calls** | 9.0 (400 reviews) ✓ Verified | 9.8 (41 reviews) ✓ Verified | 
| **Video Calls** | 7.6 (194 reviews) ✓ Verified | 8.7 (29 reviews) ✓ Verified | 
| **Instant Messaging** | 8.1 (250 reviews) ✓ Verified | 8.2 (34 reviews) ✓ Verified | 
| **Screen Sharing** | 7.5 (192 reviews) ✓ Verified | 7.7 (8 reviews) | 
| **Conference Calls** | 8.3 (268 reviews) ✓ Verified | 9.4 (38 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.0 (319 reviews) ✓ Verified | 9.8 (39 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | 8x8 Work | Cisco Unified Communications Manager (CallManager) | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (23 reviews) | Not enough data | 

#### Access

| Feature | 8x8 Work | Cisco Unified Communications Manager (CallManager) | 
|---|---|---|
| **Software Pairing** | 7.9 (220 reviews) | 7.9 (29 reviews) | 
| **Browser Extension** | 7.8 (138 reviews) ✓ Verified | 7.6 (27 reviews) | 
| **Individual Download** | 8.4 (268 reviews) ✓ Verified | 7.3 (25 reviews) ✓ Verified | 

#### Advanced Features

| Feature | 8x8 Work | Cisco Unified Communications Manager (CallManager) | 
|---|---|---|
| **Hold Music** | 8.2 (290 reviews) ✓ Verified | 9.1 (33 reviews) ✓ Verified | 
| **Automated Attendants** | 8.5 (291 reviews) ✓ Verified | 8.6 (35 reviews) ✓ Verified | 
| **VOiP Number** | 9.1 (328 reviews) ✓ Verified | 9.1 (9 reviews) | 

### Audio Conferencing

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Cisco Unified Communications Manager (CallManager)** | N/A | N/A |

#### Agentic AI - Audio Conferencing

| Feature | 8x8 Work | Cisco Unified Communications Manager (CallManager) | 
|---|---|---|
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 66 |
| **Cisco Unified Communications Manager (CallManager)** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | 8x8 Work | Cisco Unified Communications Manager (CallManager) | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | 5.7 (5 reviews) | Not enough data | 

#### Extensions

| Feature | 8x8 Work | Cisco Unified Communications Manager (CallManager) | 
|---|---|---|
| **Tenancy Flexibility** | 8.3 (42 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | 8.7 (50 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 8.8 (41 reviews) ✓ Verified | Feature Not Available | 

#### Features

| Feature | 8x8 Work | Cisco Unified Communications Manager (CallManager) | 
|---|---|---|
| **Voicemail to Email** | 8.8 (55 reviews) ✓ Verified | Not enough data | 
| **File Sharing** | 8.2 (37 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 8.6 (51 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.0 (46 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | 7.7 (34 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to 8x8 Work (2):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Cisco Unified Communications Manager (CallManager) (1):** [Audio Conferencing Software](https://www.g2.com/categories/audio-conferencing)


---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Work | Cisco Unified Communications Manager (CallManager) | 
|---|---|---|
| **Small-Business** | 54.5% | 6.7% | 
| **Mid-Market** | 34.8% | 50.0% | 
| **Enterprise** | 10.7% | 43.3% | 

### By Industry

#### 8x8 Work

- **Information Technology and Services:** 9.7%
- **Financial Services:** 6.7%
- **Computer Software:** 5.5%
- **Hospital & Health Care:** 4.4%
- **Insurance:** 4.1%
- **Marketing and Advertising:** 3.2%
- **Health, Wellness and Fitness:** 3.1%
- **Real Estate:** 3.1%
- **Telecommunications:** 2.9%
- **Retail:** 2.9%
- **Other:** 54.4%

#### Cisco Unified Communications Manager (CallManager)

- **Higher Education:** 15.4%
- **Information Technology and Services:** 13.5%
- **Computer Software:** 7.7%
- **Government Administration:** 4.8%
- **Telecommunications:** 4.8%
- **Insurance:** 4.8%
- **Hospital & Health Care:** 3.8%
- **Oil & Energy:** 3.8%
- **Banking:** 2.9%
- **Machinery:** 2.9%
- **Other:** 35.6%

---
## Alternatives

### Alternatives to 8x8 Work

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1406 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3584 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4195 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56486 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (635 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

### Alternatives to Cisco Unified Communications Manager (CallManager)

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1406 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews)
- [Asterisk](https://www.g2.com/products/asterisk/reviews) — 4.6/5 stars (59 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56486 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (528 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4195 reviews)

---
## Top Discussions

### 8x8 Work

- Title: [Is 8x8 video conferencing secure?](https://www.g2.com/discussions/is-8x8-video-conferencing-secure) — 3 comments
  > **Top comment:** "Comment deleted by user."
- Title: [Is 8x8 a good phone system?](https://www.g2.com/discussions/is-8x8-a-good-phone-system) — 2 comments
  > **Top comment:** "Undoubtedly, Yes!"
- Title: [My name is abdirisak  I really like to this software.](https://www.g2.com/discussions/my-name-is-abdirisak-i-really-like-to-this-software) — 2 comments, 2 upvotes
  > **Top comment:** "excellent and intelligent segmentation "
- Title: [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [How do you use an 8x8 meeting?](https://www.g2.com/discussions/how-do-you-use-an-8x8-meeting) — 1 comment
  > **Top comment:** "👍 good"

### Cisco Unified Communications Manager (CallManager)

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-work-vs-cisco-unified-communications-manager-callmanager)