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Compare 8x8 Work and CallTower 
Featured Products
At a Glance
Market Segments
Small-Business (58.7% of reviews)
Mid-Market (63.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
8x8 Work
Star Rating
(810)4.2 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 WorkCallTower
Star Rating
(354)4.3 out of 5
Market Segments
Mid-Market (63.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CallTowerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 8x8 Work excels in providing a comprehensive communication solution, integrating calls, video meetings, team chat, and messaging into one user-friendly platform. Users appreciate how this integration has significantly improved their collaboration, especially in hybrid work environments.
- Users say that CallTower shines in its seamless integration with Microsoft Teams, making it a reliable choice for organizations already using that platform. Reviewers highlight the excellent customer support and the ability to create tailored solutions, which enhances the overall user experience.
- According to verified reviews, 8x8 Work is praised for its ease of use and quick setup process. New users have noted that the platform is straightforward to navigate, with a clean design that allows for efficient onboarding, making it ideal for teams looking to get started quickly.
- Reviewers mention that CallTower's customer support is a standout feature, with many users appreciating the responsiveness and willingness of the support team to assist with any issues. This level of support contributes to a positive experience, especially for businesses that require reliable service with minimal downtime.
- G2 reviewers highlight that while 8x8 Work has a strong overall satisfaction score, it faces challenges in specific areas like network monitoring and integrations, where users feel there is room for improvement. This feedback suggests that while the platform is robust, it may not fully meet the needs of all users.
- Users report that CallTower offers advanced call management features, which are particularly beneficial for mid-market companies. The platform's reliability and global calling capabilities are frequently mentioned as key advantages, making it a solid choice for businesses with diverse communication needs.
Pricing
Entry-Level Pricing
8x8 Work
No pricing availableCallTower
No pricing availableFree Trial
8x8 Work
No trial information availableCallTower
No trial information availableRatings
Meets Requirements
8.6
608
9.0
277
Ease of Use
8.6
613
8.7
282
Ease of Setup
8.2
371
8.4
251
Ease of Admin
8.3
334
8.4
239
Quality of Support
8.1
576
8.7
274
Has the product been a good partner in doing business?
8.5
365
8.9
242
Product Direction (% positive)
7.9
582
8.0
268
Features by Category
Channels
Not enough data
9.2
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
7.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
9.0
7
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
9.3
5
Collaboration Tools
8.6
117
Not enough data
8.7
81
Not enough data
8.3
77
Not enough data
8.9
86
Not enough data
8.7
79
Not enough data
Meeting Coordination
8.2
116
Not enough data
8.9
118
Not enough data
8.5
114
Not enough data
8.4
87
Not enough data
Software Type
8.9
124
Not enough data
8.7
87
Not enough data
8.8
94
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
7.4
25
Not enough data
7.7
32
Not enough data
8.0
29
Not enough data
8.4
31
Not enough data
8.0
28
Not enough data
8.0
27
Not enough data
8.5
30
Generative AI
Not enough data
7.4
24
Workforce Management
Not enough data
8.2
30
Not enough data
8.1
30
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.0
27
Not enough data
8.1
27
Basic Communication - Cloud PBX
9.2
31
Not enough data
9.3
29
Not enough data
9.4
29
Not enough data
8.2
29
Not enough data
9.0
31
Not enough data
9.2
30
Not enough data
Advanced Features - Cloud PBX
8.9
29
Not enough data
8.6
28
Not enough data
8.8
30
Not enough data
9.2
30
Not enough data
Platform Basics - VoIP Providers
8.1
40
8.5
22
8.5
42
8.8
23
7.1
40
6.8
21
7.2
37
7.8
23
6.9
36
7.2
21
7.0
35
7.0
22
Basic Communication
8.9
358
|
Verified
9.0
162
7.6
188
|
Verified
7.9
130
8.0
236
|
Verified
7.5
125
7.5
188
|
Verified
7.9
122
8.3
261
|
Verified
8.4
143
9.0
309
|
Verified
8.7
147
Agentic AI - VoIP Providers
6.9
20
6.0
12
7.0
21
6.0
12
7.1
22
5.9
11
7.0
21
5.8
11
Access
7.9
218
7.9
125
7.7
134
|
Verified
7.2
114
8.4
258
|
Verified
7.5
110
Advanced Features
8.2
287
|
Verified
7.4
130
8.4
277
|
Verified
7.9
140
9.1
310
|
Verified
8.8
144
Agentic AI - UCaaS Platforms
Not enough data
5.9
17
Not enough data
7.0
21
Not enough data
5.9
17
Not enough data
5.7
16
Extensions
8.3
42
|
Verified
7.2
65
8.6
48
|
Verified
7.9
69
8.8
40
|
Verified
7.5
62
Features
8.7
51
|
Verified
8.2
68
Feature Not Available
6.8
61
8.2
37
|
Verified
6.7
58
8.5
49
|
Verified
8.0
65
8.1
44
|
Verified
7.7
61
7.7
34
7.0
60
Categories
Categories
Shared Categories
8x8 Work and CallTower are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
8x8 Work is categorized as Video Conferencing and Cloud PBX Platforms
CallTower is categorized as Call Center Infrastructure (CCI) and Contact Center
Reviews
Reviewers' Company Size
8x8 Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CallTower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.0%
Financial Services
6.8%
Computer Software
5.8%
Insurance
4.2%
Hospital & Health Care
3.8%
Other
70.5%
Information Technology and Services
9.2%
Manufacturing
6.2%
Non-Profit Organization Management
6.2%
Financial Services
5.3%
Construction
4.2%
Other
68.8%
Alternatives
Discussions
Is 8x8 video conferencing secure?
3 Comments
ZN
Yeah. I personally Trust it.Read more
My name is abdirisak I really like to this software.
2 Comments
MA
I'm glad to know! Yes, that's really an amazing softwareRead more
How do non 8x8 users get meetings to work
1 Comment
PC
If it is a phone only meeting they only need to call the phone number and access code sent by the meeting organizer.
If it is a video meeting, requires...Read more
What is CallTower used for?
1 Comment
TW
CallTower is a leading provider of cloud-based unified communications (UCaaS) and contact center solutions (CCaaS) that enhance business communication and...Read more
CallTower has no more discussions with answers
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