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Compare 8x8 Work and Bandwidth 
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At a Glance
Market Segments
Small-Business (58.8% of reviews)
Small-Business (44.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
8x8 Work
Star Rating
(806)4.2 out of 5
Market Segments
Small-Business (58.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 WorkBandwidth
Star Rating
(467)4.4 out of 5
Market Segments
Small-Business (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BandwidthSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Bandwidth excels in call management, scoring a 9.0 compared to 8x8 Work's 8.1. Reviewers mention that the intuitive interface and robust features like call routing and analytics make it a preferred choice for small businesses.
- Reviewers mention that Bandwidth's quality of support is outstanding, with a score of 9.0, significantly higher than 8x8 Work's 8.1. Users say that the responsive customer service and extensive documentation help resolve issues quickly.
- Users on G2 highlight Bandwidth's SIP trunking services, which scored 9.2, as a standout feature. They appreciate the reliability and scalability it offers, making it ideal for growing businesses, while 8x8 Work's score of 6.7 indicates room for improvement in this area.
- Reviewers mention that Bandwidth's ease of use is rated at 8.8, slightly better than 8x8 Work's 8.6. Users say that the straightforward setup process and user-friendly dashboard contribute to a smoother experience, especially for those new to VoIP solutions.
- G2 users report that Bandwidth's integrations score of 8.3 is a significant advantage, allowing seamless connectivity with various third-party applications. In contrast, 8x8 Work's score of 6.7 suggests limitations in this area, which could hinder workflow efficiency.
- Users say that Bandwidth's VOiP number feature, rated at 9.3, is highly praised for its reliability and ease of management. Reviewers mention that this feature is crucial for businesses needing a dependable communication solution, while 8x8 Work's score of 9.1 still reflects a strong offering but slightly less robust than Bandwidth's.
Pricing
Entry-Level Pricing
8x8 Work
No pricing availableBandwidth
No pricing availableFree Trial
8x8 Work
No trial information availableBandwidth
Free Trial is available
Ratings
Meets Requirements
8.6
607
8.9
328
Ease of Use
8.6
612
8.8
360
Ease of Setup
8.2
370
8.7
214
Ease of Admin
8.3
334
8.8
193
Quality of Support
8.1
575
9.0
326
Has the product been a good partner in doing business?
8.5
365
9.0
196
Product Direction (% positive)
7.9
581
8.9
321
Features by Category
Collaboration Tools
8.6
117
Not enough data
8.7
81
Not enough data
8.3
77
Not enough data
8.9
86
Not enough data
8.7
79
Not enough data
Meeting Coordination
8.2
116
Not enough data
8.9
118
Not enough data
8.5
114
Not enough data
8.4
87
Not enough data
Software Type
8.9
124
Not enough data
8.7
87
Not enough data
8.8
94
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.1
53
|
Verified
Not enough data
8.0
46
|
Verified
Not enough data
8.1
52
|
Verified
Support
Not enough data
7.8
57
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
59
|
Verified
Basic Communication - Cloud PBX
9.2
31
Not enough data
9.3
29
Not enough data
9.4
29
Not enough data
8.2
29
Not enough data
9.0
31
Not enough data
9.2
30
Not enough data
Advanced Features - Cloud PBX
8.9
29
Not enough data
8.6
28
Not enough data
8.8
30
Not enough data
9.2
30
Not enough data
Platform Basics - VoIP Providers
8.1
40
8.7
5
8.4
41
9.2
6
7.1
40
6.9
6
7.2
37
8.3
6
6.9
36
8.3
5
7.0
35
8.8
7
Basic Communication
8.9
358
|
Verified
9.1
44
7.6
188
|
Verified
7.6
16
8.0
236
|
Verified
8.3
17
7.5
188
|
Verified
7.6
16
8.3
261
|
Verified
8.5
31
9.0
309
|
Verified
8.9
17
Agentic AI - VoIP Providers
6.9
20
Not enough data
7.0
21
Not enough data
7.1
22
Not enough data
7.0
21
Not enough data
Access
7.9
218
7.8
16
7.7
134
|
Verified
7.2
25
8.4
258
|
Verified
6.9
17
Advanced Features
8.2
287
|
Verified
7.0
23
8.4
277
|
Verified
7.6
26
9.1
310
|
Verified
9.3
44
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.3
42
|
Verified
Not enough data
8.6
48
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
Features
8.7
51
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
37
|
Verified
Not enough data
8.5
49
|
Verified
Not enough data
8.1
44
|
Verified
Not enough data
7.7
34
Not enough data
Categories
Categories
Shared Categories
8x8 Work and Bandwidth are categorized as VoIP Providers
Reviews
Reviewers' Company Size
8x8 Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Bandwidth
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.0%
Financial Services
6.8%
Computer Software
5.8%
Insurance
4.2%
Hospital & Health Care
3.8%
Other
70.4%
Telecommunications
58.9%
Information Technology and Services
12.1%
Computer Software
8.1%
Marketing and Advertising
2.4%
Internet
2.4%
Other
16.2%
Alternatives
Discussions
Is 8x8 video conferencing secure?
3 Comments
ZN
Yeah. I personally Trust it.Read more
My name is abdirisak I really like to this software.
2 Comments
MA
I'm glad to know! Yes, that's really an amazing softwareRead more
How do non 8x8 users get meetings to work
1 Comment
PC
If it is a phone only meeting they only need to call the phone number and access code sent by the meeting organizer.
If it is a video meeting, requires...Read more
Do you offer International service?
1 Comment
Official Response from Bandwidth
Today, Bandwidth operates mostly in the US and Canada, with almost 60 million local and toll-free phone numbers in operation on our network. Bandwidth...Read more
Is support included?
1 Comment
Official Response from Bandwidth
Yes! We are proud to offer extensive, included support for every Bandwidth customer. Customers receive a range of included support options including email...Read more
Can I run my short code campaign on Bandwidth?
1 Comment
Official Response from Bandwidth
You can! But there are a few things to take note of: while we’re able to power short codes here at Bandwidth, we don’t lease or sell them to our customers....Read more
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