# 8x8 Work vs Avaya Unified Communications Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Avaya Unified Communications excels in call clarity and user-friendly settings, making it a strong choice for businesses that prioritize high-quality voice communication. Users appreciate the ability to adjust settings for receiving and transferring calls, enhancing their overall experience.
- **Users say** that 8x8 Work stands out for its comprehensive cloud-based communication tools, which include VOIP phone systems and team messaging. This integration helps eliminate fragmented communication, allowing users to connect with colleagues seamlessly, whether on desktop or mobile devices.
- **Reviewers mention** that Avaya's recent updates, particularly the Infinity Platform, have significantly improved collaboration and streamlined communication for businesses of all sizes. This advancement is seen as a major benefit for organizations looking to unify customer and employee experiences.
- **According to verified reviews** , 8x8 Work is praised for its ease of use across various devices, with users highlighting its straightforward setup and helpful guides. This flexibility is particularly beneficial for teams that work on different operating systems, such as Windows and Mac.
- **G2 reviewers note** that while Avaya Unified Communications has a strong performance in ease of implementation and administration, it may not have as many recent reviews as 8x8 Work, which could indicate a more established user base and ongoing support for the latter.
- **Users highlight** that 8x8 Work's mobile capabilities are a game changer, allowing for effective communication on the go. This feature is particularly valuable for remote teams or those who frequently travel, ensuring they stay connected regardless of location.



| | 8x8 Work | Avaya Unified Communications | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 932 | 42 | 
| **Largest Market Segment** | Small-Business (54.5% of reviews) | Enterprise (60.5% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### 8x8 Work

Pros:
- Ease of Use (110 reviews)
- Easy Communication (60 reviews)

Cons:
- Customer Service (25 reviews)
- Customer Support (22 reviews)

### Avaya Unified Communications

Pros:
- Ease of Use (3 reviews)
- Communication (1 reviews)

Cons:
- Call Drops (2 reviews)
- Connection Issues (2 reviews)

---
## Ratings Comparison
| Rating | 8x8 Work | Avaya Unified Communications | 
|---|---|---|
  | **Meets Requirements** | 8.6 (673 reviews) | 9.1 (30 reviews) | 
  | **Ease of Use** | 8.6 (683 reviews) | 8.7 (30 reviews) | 
  | **Ease of Setup** | 8.3 (438 reviews) | 7.8 (12 reviews) | 
  | **Ease of Admin** | 8.4 (394 reviews) | 9.1 (11 reviews) | 
  | **Quality of Support** | 8.1 (638 reviews) | 8.4 (29 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (420 reviews) | 8.9 (12 reviews) | 
  | **Product Direction (% positive)** | 7.9 (639 reviews) | 6.9 (30 reviews) | 

---
## Pricing

### 8x8 Work

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Avaya Unified Communications

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 8.6/10 | 153 |
| **Avaya Unified Communications** | 8.6/10 | 10 |

#### Collaboration Tools

| Feature | 8x8 Work | Avaya Unified Communications | 
|---|---|---|
| **Screen Sharing** | 8.6 (117 reviews) | 8.9 (9 reviews) | 
| **Presentations** | 8.7 (82 reviews) | Not enough data | 
| **Whiteboarding** | 8.3 (77 reviews) | Not enough data | 
| **Live Chat** | 8.9 (86 reviews) | Not enough data | 
| **Hand Raising** | 8.7 (79 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | 8x8 Work | Avaya Unified Communications | 
|---|---|---|
| **Scheduling** | 8.2 (116 reviews) | 8.0 (10 reviews) | 
| **Recording** | 8.9 (119 reviews) | 9.0 (10 reviews) | 
| **Participant Permissions** | 8.5 (114 reviews) | 8.8 (10 reviews) | 
| **One-Click Join** | 8.5 (88 reviews) | Not enough data | 

#### Software Type

| Feature | 8x8 Work | Avaya Unified Communications | 
|---|---|---|
| **Mobile** | 8.9 (124 reviews) | 8.5 (9 reviews) | 
| **Browser Application** | 8.7 (87 reviews) | Not enough data | 
| **Desktop Application** | 8.8 (96 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | 8x8 Work | Avaya Unified Communications | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 9.0/10 | 42 |
| **Avaya Unified Communications** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | 8x8 Work | Avaya Unified Communications | 
|---|---|---|
| **Call Management** | 9.3 (37 reviews) | Not enough data | 
| **Communication Management** | 9.3 (30 reviews) | Not enough data | 
| **Scalability** | 9.4 (33 reviews) | Not enough data | 
| **Integrations** | 8.2 (30 reviews) | Not enough data | 
| **Mobile Accessibility** | 9.0 (34 reviews) | Not enough data | 
| **Accessibility** | 9.3 (33 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | 8x8 Work | Avaya Unified Communications | 
|---|---|---|
| **Security and Compliance** | 8.9 (30 reviews) | Not enough data | 
| **Analytics and Reporting** | 8.6 (33 reviews) | Not enough data | 
| **Support and Reliability** | 8.7 (35 reviews) | Not enough data | 
| **Automated attendant** | 9.3 (34 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 446 |
| **Avaya Unified Communications** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | 8x8 Work | Avaya Unified Communications | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.4 (50 reviews) | Not enough data | 
| **Call Management** | 8.4 (69 reviews) | Not enough data | 
| **Network monitoring** | 7.4 (47 reviews) | Not enough data | 
| **Integrations** | 7.5 (56 reviews) | Not enough data | 
| **Virtual PBX** | 7.1 (38 reviews) | Not enough data | 
| **SIP trunking services** | 7.1 (36 reviews) | Not enough data | 

#### Basic Communication

| Feature | 8x8 Work | Avaya Unified Communications | 
|---|---|---|
| **Phone Calls** | 9.0 (400 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | 7.6 (194 reviews) ✓ Verified | Not enough data | 
| **Instant Messaging** | 8.1 (250 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | 7.5 (192 reviews) ✓ Verified | Not enough data | 
| **Conference Calls** | 8.3 (268 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 9.0 (319 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | 8x8 Work | Avaya Unified Communications | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (23 reviews) | Not enough data | 

#### Access

| Feature | 8x8 Work | Avaya Unified Communications | 
|---|---|---|
| **Software Pairing** | 7.9 (220 reviews) | Not enough data | 
| **Browser Extension** | 7.8 (138 reviews) ✓ Verified | Not enough data | 
| **Individual Download** | 8.4 (268 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | 8x8 Work | Avaya Unified Communications | 
|---|---|---|
| **Hold Music** | 8.2 (290 reviews) ✓ Verified | Not enough data | 
| **Automated Attendants** | 8.5 (291 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | 9.1 (328 reviews) ✓ Verified | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 66 |
| **Avaya Unified Communications** | 9.3/10 | 8 |

#### Agentic AI - UCaaS Platforms

| Feature | 8x8 Work | Avaya Unified Communications | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | 5.7 (5 reviews) | Not enough data | 

#### Extensions

| Feature | 8x8 Work | Avaya Unified Communications | 
|---|---|---|
| **Tenancy Flexibility** | 8.3 (42 reviews) ✓ Verified | 9.3 (5 reviews) | 
| **Native VoIP** | 8.7 (50 reviews) ✓ Verified | 9.0 (7 reviews) ✓ Verified | 
| **CCaaS Option** | 8.8 (41 reviews) ✓ Verified | 8.7 (5 reviews) ✓ Verified | 

#### Features

| Feature | 8x8 Work | Avaya Unified Communications | 
|---|---|---|
| **Voicemail to Email** | 8.8 (55 reviews) ✓ Verified | Feature Not Available | 
| **File Sharing** | 8.2 (37 reviews) ✓ Verified | 9.3 (5 reviews) ✓ Verified | 
| **Voice Conferencing** | 8.6 (51 reviews) ✓ Verified | 9.7 (6 reviews) ✓ Verified | 
| **Video Conferencing** | 8.0 (46 reviews) ✓ Verified | 9.7 (6 reviews) ✓ Verified | 
| **Conference Transcripts** | 7.7 (34 reviews) | 9.7 (5 reviews) | 

---
## Categories
**Shared Categories (4):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)




---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Work | Avaya Unified Communications | 
|---|---|---|
| **Small-Business** | 54.5% | 18.4% | 
| **Mid-Market** | 34.8% | 21.1% | 
| **Enterprise** | 10.7% | 60.5% | 

### By Industry

#### 8x8 Work

- **Information Technology and Services:** 9.7%
- **Financial Services:** 6.7%
- **Computer Software:** 5.5%
- **Hospital & Health Care:** 4.4%
- **Insurance:** 4.1%
- **Marketing and Advertising:** 3.2%
- **Health, Wellness and Fitness:** 3.1%
- **Real Estate:** 3.1%
- **Telecommunications:** 2.9%
- **Retail:** 2.9%
- **Other:** 54.4%

#### Avaya Unified Communications

- **Computer Software:** 10.5%
- **Insurance:** 10.5%
- **Information Technology and Services:** 7.9%
- **Utilities:** 5.3%
- **Banking:** 5.3%
- **Marketing and Advertising:** 5.3%
- **Cosmetics:** 5.3%
- **Financial Services:** 5.3%
- **Accounting:** 2.6%
- **Alternative Medicine:** 2.6%
- **Other:** 39.5%

---
## Alternatives

### Alternatives to 8x8 Work

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1406 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3584 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4195 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56487 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (635 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

### Alternatives to Avaya Unified Communications

- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18912 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19170 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56487 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1406 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (635 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3584 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48105 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews)

---
## Top Discussions

### 8x8 Work

- Title: [Is 8x8 video conferencing secure?](https://www.g2.com/discussions/is-8x8-video-conferencing-secure) — 3 comments
  > **Top comment:** "Comment deleted by user."
- Title: [Is 8x8 a good phone system?](https://www.g2.com/discussions/is-8x8-a-good-phone-system) — 2 comments
  > **Top comment:** "Undoubtedly, Yes!"
- Title: [My name is abdirisak  I really like to this software.](https://www.g2.com/discussions/my-name-is-abdirisak-i-really-like-to-this-software) — 2 comments, 2 upvotes
  > **Top comment:** "excellent and intelligent segmentation "
- Title: [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [How do you use an 8x8 meeting?](https://www.g2.com/discussions/how-do-you-use-an-8x8-meeting) — 1 comment
  > **Top comment:** "👍 good"

### Avaya Unified Communications

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-work-vs-avaya-unified-communications)