# 8x8 Contact Center vs Webex Contact Center Comparison
---
## AI Generated Summary
- **G2 reviewers report** that 8x8 Contact Center excels in customer support, with users highlighting the helpfulness and patience of the support team. Many appreciate the ability to speak with live agents who are friendly and understanding, which enhances the overall experience when issues arise.
- **Users say** that Webex Contact Center provides a seamless experience for managing customer interactions, with an intuitive interface that simplifies navigation. Reviewers have noted the effectiveness of its call insights and reporting features, which help track performance and improve service quality.
- **According to verified reviews** , 8x8 Contact Center has a stronger presence in the mid-market segment, with a higher percentage of users from this demographic. This suggests that it may be better suited for mid-sized businesses looking for tailored solutions.
- **Reviewers mention** that while Webex Contact Center has a slightly higher overall satisfaction rating, 8x8 Contact Center has received more recent reviews, indicating a more active user base and potentially more up-to-date feedback on its features and performance.
- **Users appreciate** the quality of call handling in both products, with 8x8 Contact Center receiving praise for its call recording capabilities, while Webex Contact Center is noted for its outstanding call quality and follow-up communications, which help ensure agent satisfaction.
- **G2 reviewers highlight** that 8x8 Contact Center's implementation process is generally smooth, but some users have expressed challenges with configuration. In contrast, Webex Contact Center is recognized for accommodating smaller businesses with limited requirements, making it a flexible option for diverse needs.



| | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 257 | 163 | 
| **Largest Market Segment** | Mid-Market (53.6% of reviews) | Mid-Market (39.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### 8x8 Contact Center

Pros:
- Ease of Use (37 reviews)
- Helpful (26 reviews)

Cons:
- Missing Features (11 reviews)
- Poor Customer Support (11 reviews)

### Webex Contact Center

Pros:
- Features (19 reviews)
- Ease of Use (18 reviews)

Cons:
- Integration Issues (5 reviews)
- Limited Customization (4 reviews)

---
## Ratings Comparison
| Rating | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
  | **Meets Requirements** | 8.4 (210 reviews) | 9.1 (139 reviews) | 
  | **Ease of Use** | 8.3 (215 reviews) | 9.0 (139 reviews) | 
  | **Ease of Setup** | 7.8 (132 reviews) | 8.4 (50 reviews) | 
  | **Ease of Admin** | 8.2 (128 reviews) | 8.2 (37 reviews) | 
  | **Quality of Support** | 8.1 (204 reviews) | 9.0 (132 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (127 reviews) | 8.8 (36 reviews) | 
  | **Product Direction (% positive)** | 7.9 (209 reviews) | 9.2 (138 reviews) | 

---
## Pricing

### 8x8 Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Webex Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Webex Contact Center** | N/A | N/A |

#### Ticket and Case Management

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | 8.3 (9 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Webex Contact Center** | N/A | N/A |

#### Dialing Options

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Webex Contact Center** | N/A | N/A |

#### Administration

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Compliance

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Customer Support

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Webex Contact Center** | N/A | N/A |

#### Channels

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | 

#### Design

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Webex Contact Center** | N/A | N/A |

#### Quality Assurance

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 7.8/10 | 128 |
| **Webex Contact Center** | 8.8/10 | 116 |

#### Channels

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Voice** | 9.1 (102 reviews) ✓ Verified | 9.1 (70 reviews) | 
| **Social** | 6.9 (65 reviews) ✓ Verified | 8.8 (69 reviews) | 
| **Web Chat** | 7.4 (68 reviews) ✓ Verified | 8.9 (71 reviews) | 
| **Mobile SMS** | 7.8 (61 reviews) ✓ Verified | 8.6 (69 reviews) | 
| **Email** | 7.5 (63 reviews) ✓ Verified | 8.6 (69 reviews) | 

#### Generative AI

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | 6.1 (34 reviews) | 8.9 (53 reviews) | 

#### Functions

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Session Routing** | 8.3 (98 reviews) ✓ Verified | 9.0 (94 reviews) | 
| **Session Queuing** | 8.6 (98 reviews) ✓ Verified | 9.0 (96 reviews) | 
| **Concurrent Calling** | 8.5 (89 reviews) ✓ Verified | 9.1 (85 reviews) | 
| **Speech Analytics** | 8.1 (73 reviews) ✓ Verified | 8.4 (70 reviews) | 
| **Auto Dialer** | 7.9 (69 reviews) | 8.8 (70 reviews) | 
| **IVR** | 8.6 (86 reviews) ✓ Verified | 8.8 (69 reviews) | 
| **Inbound Screen Pop** | 8.1 (84 reviews) | 9.0 (72 reviews) | 
| **Persistent Data** | 8.3 (77 reviews) ✓ Verified | 8.8 (71 reviews) | 

#### Agentic AI - Contact Center

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (5 reviews) | 9.1 (11 reviews) | 
| **Cross-system Integration** | 6.9 (6 reviews) | 8.8 (10 reviews) | 
| **Natural Language Interaction** | 6.1 (6 reviews) | 8.3 (11 reviews) | 
| **Proactive Assistance** | 5.8 (6 reviews) | 8.8 (11 reviews) | 

#### Administrative

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Session Summary Notes** | 8.0 (84 reviews) ✓ Verified | 8.9 (87 reviews) | 
| **Administrator Access** | 8.8 (94 reviews) ✓ Verified | 9.1 (91 reviews) | 
| **Reporting & Dashboards** | 8.4 (99 reviews) ✓ Verified | 8.8 (92 reviews) | 
| **Session Recording** | 8.8 (83 reviews) ✓ Verified | 8.7 (70 reviews) | 
| **Agent Scheduling and Assignment** | 8.0 (72 reviews) ✓ Verified | 8.7 (69 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Webex Contact Center** | N/A | N/A |

#### Responses

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 7.4/10 | 47 |
| **Webex Contact Center** | 6.6/10 | 6 |

#### Workforce Management

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Agent Availability** | 7.8 (27 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | 7.4 (23 reviews) ✓ Verified | 6.3 (5 reviews) | 
| **Shift Scheduling** | 6.8 (17 reviews) ✓ Verified | 6.3 (5 reviews) | 
| **Agent Self-Service** | 6.6 (18 reviews) | 6.3 (5 reviews) | 
| **Mobile Access** | 7.6 (24 reviews) | 6.7 (5 reviews) | 

#### Administration

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Automation** | 7.5 (29 reviews) ✓ Verified | 6.3 (5 reviews) | 
| **Performance Analysis** | 7.9 (30 reviews) ✓ Verified | 6.0 (5 reviews) | 
| **Dashboards** | 8.3 (31 reviews) ✓ Verified | 7.7 (5 reviews) | 
| **Forecasting** | 6.8 (18 reviews) ✓ Verified | 6.7 (5 reviews) | 
| **Intraday Management** | 7.2 (23 reviews) ✓ Verified | 6.7 (5 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Webex Contact Center** | N/A | N/A |

#### Conversational Platform

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Webex Contact Center** | N/A | N/A |

#### Messaging Channels

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 8.4/10 | 17 |
| **Webex Contact Center** | 8.8/10 | 52 |

#### Platform

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Omnichannel** | 7.7 (10 reviews) | 8.9 (50 reviews) | 
| **Mobile Access** | 8.4 (15 reviews) | 8.4 (50 reviews) | 
| **Queue Management** | 8.6 (14 reviews) | 8.8 (51 reviews) | 
| **Call Routing** | 8.4 (16 reviews) | 8.8 (50 reviews) | 
| **Call Back** | 8.2 (15 reviews) | 9.2 (49 reviews) | 
| **IVR** | 8.8 (16 reviews) | 8.8 (48 reviews) | 
| **Automatic Call Distribution** | 8.8 (13 reviews) | 8.8 (48 reviews) | 

#### Generative AI

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | 6.1 (9 reviews) | 9.0 (38 reviews) | 

#### Workforce Management

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Call Monitoring** | 8.7 (15 reviews) | 8.9 (50 reviews) | 
| **Performance Evaluation** | 8.5 (13 reviews) | 8.9 (49 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Call Recording** | 9.4 (14 reviews) | 8.8 (49 reviews) | 
| **Reporting & Dashboards** | 9.0 (15 reviews) | 8.6 (50 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Webex Contact Center** | N/A | N/A |

#### Customer Support

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Webex Contact Center** | 7.9/10 | 10 |

#### Generative AI

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.1 (6 reviews) | 
| **Notifications** | Not enough data | 8.6 (6 reviews) | 
| **Targeted Emails** | Not enough data | 7.8 (6 reviews) | 
| **In-App Messaging** | Not enough data | 8.1 (6 reviews) | 
| **Co-Browsing** | Not enough data | 6.0 (5 reviews) | 

####  Internal Use

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Customization ** | Not enough data | 8.3 (9 reviews) | 
| **Conversation Archiving** | Not enough data | 7.8 (6 reviews) | 
| **Lead Development** | Not enough data | 7.8 (6 reviews) | 
| **Knowledge Base** | Not enough data | 8.7 (5 reviews) | 
| **Team Inbox ** | Not enough data | 7.5 (6 reviews) | 
| **Customer Profiles** | Not enough data | 8.3 (6 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Webex Contact Center** | 8.2/10 | 7 |

#### Generative AI

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.3 (5 reviews) | 
| **Searchable Articles** | Not enough data | 8.3 (5 reviews) | 
| **Community Forums** | Not enough data | 8.7 (5 reviews) | 
| **Mobile Optimization** | Not enough data | 8.0 (5 reviews) | 
| **Personalization** | Not enough data | 8.3 (5 reviews) | 

#### Self-Service Platform

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Branding** | Not enough data | 8.3 (5 reviews) | 
| **Automation** | Not enough data | 8.3 (5 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.7 (5 reviews) | 
| **Integrations** | Not enough data | 8.1 (6 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Webex Contact Center** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Webex Contact Center** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Webex Contact Center** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Webex Contact Center** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Webex Contact Center** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (6):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to 8x8 Contact Center (12):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Help Desk Software](https://www.g2.com/categories/help-desk), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Chatbots Software](https://www.g2.com/categories/chatbots)



---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Contact Center | Webex Contact Center | 
|---|---|---|
| **Small-Business** | 38.1% | 31.4% | 
| **Mid-Market** | 53.6% | 39.9% | 
| **Enterprise** | 8.4% | 28.8% | 

### By Industry

#### 8x8 Contact Center

- **Financial Services:** 11.3%
- **Information Technology and Services:** 7.8%
- **Hospital & Health Care:** 6.5%
- **Security and Investigations:** 5.2%
- **Insurance:** 5.2%
- **Computer Software:** 5.2%
- **Banking:** 5.2%
- **Consumer Services:** 3.5%
- **Real Estate:** 3.0%
- **Construction:** 1.7%
- **Other:** 45.2%

#### Webex Contact Center

- **Consumer Services:** 21.6%
- **Information Technology and Services:** 20.9%
- **Telecommunications:** 8.5%
- **Banking:** 3.9%
- **Higher Education:** 3.9%
- **Financial Services:** 3.3%
- **Hospital & Health Care:** 3.3%
- **Computer Software:** 2.6%
- **Marketing and Advertising:** 2.6%
- **Automotive:** 2.0%
- **Other:** 27.5%

---
## Alternatives

### Alternatives to 8x8 Contact Center

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2536 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1627 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1415 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6999 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)

### Alternatives to Webex Contact Center

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (91 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2536 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1130 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (750 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6999 reviews)

---
## Top Discussions

### 8x8 Contact Center

- Title: [How do I listen to calls from the virtual office?](https://www.g2.com/discussions/23979-how-do-i-listen-to-calls-from-the-virtual-office) — 1 comment, 2 upvotes
  > **Top comment:** "If you go into the Monitoring option in 8x8 VCC, there is a Playback feature where you can listen to recorded calls. We also have access to their Quality..."
- Title: [How can I get someone to help me with creating custom reports for VCC?](https://www.g2.com/discussions/how-can-i-get-someone-to-help-me-with-creating-custom-reports-for-vcc) — 1 comment, 2 upvotes
  > **Top comment:** "8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just..."
- Title: [How has your overall experience been with this product?](https://www.g2.com/discussions/how-has-your-overall-experience-been-with-this-product) — 1 comment, 1 upvote
  > **Top comment:** "Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along..."
- Title: [How can the 8x8 Contact Center include usage minutes with every license?](https://www.g2.com/discussions/how-can-the-8x8-contact-center-include-usage-minutes-with-every-license) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Unlike all other CCaaS providers, 8x8 owns native VoIP technology which enables us to include usage minutes with every license and allows us to manage,..."
- Title: [What makes 8x8 Contact Center different than the other providers?](https://www.g2.com/discussions/what-makes-8x8-contact-center-different-than-the-other-providers) — 1 comment, 2 upvotes *(includes official response)*
  > **Top comment:** "8x8 Contact Center is the only collaborative contact center solution in the world, extremely high value by unifying team messaging, video conferencing,..."

### Webex Contact Center

- Title: [What improvements would you recommend for Webex Contact Center to better meet your customer service needs?](https://www.g2.com/discussions/what-improvements-would-you-recommend-for-webex-contact-center-to-better-meet-your-customer-service-needs) — 1 comment
  > **Top comment:** "AI-based summarization is the best feature. "
- Title: [What is Webex contact Centre?](https://www.g2.com/discussions/what-is-webex-contact-centre) — 1 comment
  > **Top comment:** "Cisco has brought all of the best portions of Call Center Performance, data, omnichannel and WFO to their cloud suite. Many of the Cloud Market leaders have..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-contact-center-vs-webex-contact-center)