Link copied to clipboard # 8x8 Contact Center vs Vonage Contact Center (formerly NewVoiceMedia) Comparison - What are their main differences? Share [ Export ](/compare/8x8-contact-center/vonage-contact-center-formerly-newvoicemedia/export.csv) 8x8 Contact CenterVonage Contact Center...[+ Add Product](#) Pricing **8x8 Contact Center** No pricing available **Vonage Contact Center (formerly NewVoiceMedia)** No pricing available **Pricing Insights** from reviews Perceived Cost **8x8 Contact Center** $$$$$ **Vonage Contact Center (formerly NewVoiceMedia)** $$$$$ Average Discount **8x8 Contact Center** 7% **Vonage Contact Center (formerly NewVoiceMedia)** 13%6% more Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **8x8 Contact Center** 6 months Based on 100 responses **Vonage Contact Center (formerly NewVoiceMedia)**6 months Based on 100 responses Return on Investment **8x8 Contact Center** 6 months Based on 100 responses **Vonage Contact Center (formerly NewVoiceMedia)**6 months Based on 100 responses ![8x8 Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-contact-center.svg "8x8 Contact Center") ![Vonage Contact Center (formerly NewVoiceMedia)](https://images.g2crowd.com/uploads/product/hd_favicon/d9a7c4d42111054e8f19a3e05fd07533/vonage-contact-center-formerly-newvoicemedia.svg "Vonage Contact Center (formerly NewVoiceMedia)") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **8x8 Contact Center** Ease of Use (37) Helpful (26) Missing Features (11) Poor Customer Support (11) **Vonage Contact Center (formerly NewVoiceMedia)** Ease of Use (21) Customer Support (18) Call Issues (6) Customization Difficulty (5) Integrations **8x8 Contact Center** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c105f4f8827168bae9e6e660fe8ee3eb/1crm.png "Product Avatar Image") 1CRM ](https://www.g2.com/products/1crm/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3daed0a0106e1008bdcaed7498296072/8am-mycase.png "Product Avatar Image") 8am MyCase ](https://www.g2.com/products/8am-mycase/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2d135d7a5affcbdc7f1afa698558c46a/adfs-server-windows-2019.jpg "Product Avatar Image") ADFS Server Windows 2019 ](https://www.g2.com/products/adfs-server-windows-2019/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_27eb606390e11ea8586d7eb25008c1fa/bria.png "Product Avatar Image") Bria ](https://www.g2.com/products/bria/reviews)[ View all ](https://www.g2.com/products/8x8-contact-center/integrations) **Vonage Contact Center (formerly NewVoiceMedia)** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_765026dceda3e1f4dbd6949952e46325/ezlynx-ezlynx.png "Product Avatar Image") EZLynx ](https://www.g2.com/products/ezlynx-ezlynx/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Salesforce Sales Cloud ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ View all ](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/integrations) Screenshots **8x8 Contact Center** ![8x8 Contact Center screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1551335/8x8-Smart-Assist-in-Agent-Workspace.png) **Vonage Contact Center (formerly NewVoiceMedia)** ![Vonage Contact Center (formerly NewVoiceMedia) screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/138133/Screen-Shot-2020-06-04-at-3.30.41-PM.png) **Ratings** from reviews Meets Requirements **8x8 Contact Center** **8.4** /10 Based on 218 responses **Vonage Contact Center (formerly NewVoiceMedia)** **8.6** /10 Based on 83 responses Ease of Use **8x8 Contact Center** **8.3** /10 Based on 223 responses **Vonage Contact Center (formerly NewVoiceMedia)** **8.4** /10 Based on 85 responses Ease of Setup **8x8 Contact Center** **7.9** /10 Based on 140 responses **Vonage Contact Center (formerly NewVoiceMedia)** **8.4** /10 Based on 63 responses Ease of Admin **8x8 Contact Center** **8.2** /10 Based on 135 responses **Vonage Contact Center (formerly NewVoiceMedia)** **7.7** /10 Based on 37 responses Quality of Support **8x8 Contact Center** **8.2** /10 Based on 212 responses **Vonage Contact Center (formerly NewVoiceMedia)** **8.6** /10 Based on 76 responses Has the product been a good partner in doing business? **8x8 Contact Center** **8.5** /10 Based on 134 responses **Vonage Contact Center (formerly NewVoiceMedia)** **8.8** /10 Based on 36 responses Product Direction (% positive) **8x8 Contact Center** **7.9** /10 Based on 214 responses **Vonage Contact Center (formerly NewVoiceMedia)** **7.9** /10 Based on 83 responses **Features** ratings from reviews Contact Center **7.8** /10 Based on 131 responses **8.7** /10 Based on 39 responses Contact Center Workforce **7.4** /10 Based on 50 responses **9.0** /10 Based on 13 responses Call Center Infrastructure (CCI) **8.4** /10 Based on 17 responses **8.5** /10 Based on 7 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Auto Dialer Not enough data **8.5** /10 Based on 16 responses SMS Marketing Not enough data **9.1** /10 Based on 6 responses Customer Communications Management Not enough data **8.9** /10 Based on 18 responses Outbound Call Tracking Not enough data **8.5** /10 Based on 41 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 40.2% Mid-Market(51-1000 emp.) 51.8% Enterprise(\> 1000 emp.) 8.0% Small-Business(50 or fewer emp.) 40.2% Mid-Market(51-1000 emp.) 51.8% Enterprise(\> 1000 emp.) 8.0% Small-Business(50 or fewer emp.) 27.0% Mid-Market(51-1000 emp.) 52.0% Enterprise(\> 1000 emp.) 21.0% Small-Business(50 or fewer emp.) 27.0% Mid-Market(51-1000 emp.) 52.0% Enterprise(\> 1000 emp.) 21.0% **Reviewers' Industry** [![8x8 Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-contact-center.svg "8x8 Contact Center")](https://www.g2.com/products/8x8-contact-center/reviews) 8x8 Contact Center Financial Services 10.9% Information Technology and Services 8.4% Hospital & Health Care 6.3% Banking 5.0% Insurance 5.0% Other 64.3% [![Vonage Contact Center (formerly NewVoiceMedia)](https://images.g2crowd.com/uploads/product/hd_favicon/d9a7c4d42111054e8f19a3e05fd07533/vonage-contact-center-formerly-newvoicemedia.svg "Vonage Contact Center (formerly NewVoiceMedia)")](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) Vonage Contact Center (formerly NewVoiceMedia) Information Technology and Services 14.0% Computer Software 12.0% Staffing and Recruiting 10.0% Marketing and Advertising 8.0% Outsourcing/Offshoring 6.0% Other 50.0% Alternatives **8x8 Contact Center Alternatives** ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect") [ GoTo Connect ](/products/goto-connect/reviews) **Vonage Contact Center (formerly NewVoiceMedia) Alternatives** ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews)