# 8x8 Contact Center vs UJET Comparison
---
## AI Generated Summary
- **G2 reviewers report** that **UJET** excels in user experience, with many praising its intuitive interface and seamless integration of various communication channels. Users appreciate how it makes handling customer interactions smoother and more efficient, especially in fast-paced environments.
- **Users say** that **8x8 Contact Center** provides a more personalized support experience, highlighting the helpfulness and patience of the support team. Reviewers often mention that once they reach a live agent, their issues are resolved effectively, which is crucial for those who prefer human interaction over AI.
- **According to verified reviews** , **UJET** outperforms **8x8 Contact Center** in terms of ease of setup and administration. Users frequently note that UJET's onboarding process is straightforward, allowing teams to get up and running quickly without extensive training.
- **Reviewers mention** that while **8x8 Contact Center** has a solid feature set, it sometimes struggles with configuration challenges that can hinder its adaptability to specific workflows. This has led to some frustration among users who require more tailored solutions.
- **G2 reviewers highlight** that **UJET** offers superior support quality, with many users noting the responsiveness and effectiveness of their customer service. Features like call monitoring and performance evaluation are particularly appreciated, contributing to a more efficient support process.
- **Users report** that **8x8 Contact Center** has a strong focus on voice capabilities, with many praising its call recording features. However, they also express a desire for improvements in other areas, such as web chat and mobile SMS functionalities, where UJET tends to shine.



| | 8x8 Contact Center | UJET | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 256 | 1,130 | 
| **Largest Market Segment** | Mid-Market (53.8% of reviews) | Mid-Market (56.6% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Vendor | 

---
## Top Pros & Cons

### 8x8 Contact Center

Pros:
- Ease of Use (37 reviews)
- Helpful (26 reviews)

Cons:
- Missing Features (11 reviews)
- Poor Customer Support (11 reviews)

### UJET

Pros:
- Ease of Use (51 reviews)
- Features (34 reviews)

Cons:
- Slow Loading (15 reviews)
- Slow Speed (11 reviews)

---
## Ratings Comparison
| Rating | 8x8 Contact Center | UJET | 
|---|---|---|
  | **Meets Requirements** | 8.4 (209 reviews) | 9.5 (937 reviews) | 
  | **Ease of Use** | 8.2 (214 reviews) | 9.7 (938 reviews) | 
  | **Ease of Setup** | 7.8 (131 reviews) | 9.6 (346 reviews) | 
  | **Ease of Admin** | 8.2 (127 reviews) | 9.4 (235 reviews) | 
  | **Quality of Support** | 8.1 (203 reviews) | 9.5 (888 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (126 reviews) | 9.6 (232 reviews) | 
  | **Product Direction (% positive)** | 7.9 (208 reviews) | 9.5 (913 reviews) | 

---
## Pricing

### 8x8 Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### UJET

#### Entry-Level Pricing

Plan: UJET Voice and Chat

Price: Contact Vendor

Description: Voice and Chat can be purchased separately or as a bundle. There is a per user license cost and highly reduced and competitive usage costs, encouraging UJET to share your focus of efficiency gains.

Key Features:
- Full Implementation Services
- Native Mobile and Web SDKs and APIs
- Smart Routing via CRM and API

[Learn more about UJET](https://www.g2.com/products/ujet/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **UJET** | N/A | N/A |

#### Ticket and Case Management

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | 9.3 (361 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **UJET** | N/A | N/A |

#### Dialing Options

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **UJET** | N/A | N/A |

#### Administration

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Compliance

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Customer Support

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **UJET** | N/A | N/A |

#### Channels

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | 

#### Design

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **UJET** | N/A | N/A |

#### Quality Assurance

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 7.8/10 | 128 |
| **UJET** | 9.5/10 | 676 |

#### Channels

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Voice** | 9.1 (102 reviews) ✓ Verified | 9.6 (561 reviews) ✓ Verified | 
| **Social** | 6.9 (65 reviews) ✓ Verified | Feature Not Available | 
| **Web Chat** | 7.4 (68 reviews) ✓ Verified | 9.5 (465 reviews) ✓ Verified | 
| **Mobile SMS** | 7.8 (61 reviews) ✓ Verified | 9.3 (409 reviews) | 
| **Email** | 7.5 (63 reviews) ✓ Verified | 9.5 (466 reviews) | 

#### Generative AI

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **AI Text-to-Speech** | 6.1 (34 reviews) | 9.3 (174 reviews) | 

#### Functions

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Session Routing** | 8.3 (98 reviews) ✓ Verified | 9.5 (552 reviews) ✓ Verified | 
| **Session Queuing** | 8.6 (98 reviews) ✓ Verified | 9.5 (567 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.5 (89 reviews) ✓ Verified | 9.5 (526 reviews) ✓ Verified | 
| **Speech Analytics** | 8.1 (73 reviews) ✓ Verified | 9.4 (439 reviews) | 
| **Auto Dialer** | 7.9 (69 reviews) | 9.4 (466 reviews) | 
| **IVR** | 8.6 (86 reviews) ✓ Verified | 9.6 (530 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.1 (84 reviews) | 9.5 (521 reviews) | 
| **Persistent Data** | 8.3 (77 reviews) ✓ Verified | 9.6 (483 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (5 reviews) | 9.7 (45 reviews) | 
| **Cross-system Integration** | 6.9 (6 reviews) | 9.8 (46 reviews) | 
| **Natural Language Interaction** | 6.1 (6 reviews) | 9.8 (45 reviews) | 
| **Proactive Assistance** | 5.8 (6 reviews) | 9.7 (46 reviews) | 

#### Administrative

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Session Summary Notes** | 8.0 (84 reviews) ✓ Verified | 9.5 (533 reviews) ✓ Verified | 
| **Administrator Access** | 8.8 (94 reviews) ✓ Verified | 9.5 (511 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.4 (99 reviews) ✓ Verified | 9.4 (543 reviews) ✓ Verified | 
| **Session Recording** | 8.8 (83 reviews) ✓ Verified | 9.6 (490 reviews) | 
| **Agent Scheduling and Assignment** | 8.0 (72 reviews) ✓ Verified | 9.5 (440 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **UJET** | N/A | N/A |

#### Responses

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 7.4/10 | 46 |
| **UJET** | N/A | N/A |

#### Workforce Management

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Agent Availability** | 7.7 (26 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | 7.4 (23 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | 6.8 (17 reviews) ✓ Verified | Not enough data | 
| **Agent Self-Service** | 6.6 (18 reviews) | Not enough data | 
| **Mobile Access** | 7.6 (24 reviews) | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Automation** | 7.5 (29 reviews) ✓ Verified | Not enough data | 
| **Performance Analysis** | 7.9 (30 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.3 (31 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 6.8 (18 reviews) ✓ Verified | Not enough data | 
| **Intraday Management** | 7.2 (23 reviews) ✓ Verified | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **UJET** | N/A | N/A |

#### Conversational Platform

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **UJET** | N/A | N/A |

#### Messaging Channels

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 8.4/10 | 17 |
| **UJET** | 9.6/10 | 275 |

#### Platform

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Omnichannel** | 7.7 (10 reviews) | 9.4 (192 reviews) | 
| **Mobile Access** | 8.4 (15 reviews) | 9.1 (205 reviews) | 
| **Queue Management** | 8.6 (14 reviews) | 9.4 (236 reviews) | 
| **Call Routing** | 8.4 (16 reviews) | 9.6 (240 reviews) | 
| **Call Back** | 8.2 (15 reviews) | 9.6 (244 reviews) | 
| **IVR** | 8.8 (16 reviews) | 9.6 (237 reviews) | 
| **Automatic Call Distribution** | 8.8 (13 reviews) | 9.6 (229 reviews) | 

#### Generative AI

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **AI Text-to-Speech** | 6.1 (9 reviews) | 9.4 (124 reviews) | 

#### Workforce Management

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Call Monitoring** | 8.7 (15 reviews) | 9.6 (231 reviews) | 
| **Performance Evaluation** | 8.5 (13 reviews) | 9.7 (218 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.7 (19 reviews) | 
| **Cross-system Integration** | Not enough data | 9.9 (21 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.9 (19 reviews) | 
| **Proactive Assistance** | Not enough data | 9.7 (20 reviews) | 

#### Administrative

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Call Recording** | 9.4 (14 reviews) | 9.6 (238 reviews) | 
| **Reporting & Dashboards** | 9.0 (15 reviews) | 9.6 (222 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **UJET** | N/A | N/A |

#### Customer Support

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **UJET** | 9.4/10 | 484 |

#### Generative AI

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.4 (84 reviews) | 
| **AI Text Summarization** | Not enough data | 9.3 (83 reviews) | 
| **AI Text-to-Speech** | Not enough data | 9.1 (82 reviews) | 

#### Communication

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.6 (396 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 9.4 (420 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 9.4 (182 reviews) | 
| **In-App Messaging** | Not enough data | 9.5 (382 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 9.3 (178 reviews) | 

####  Internal Use

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Customization ** | Not enough data | 9.3 (361 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 9.5 (380 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 9.5 (182 reviews) | 
| **Knowledge Base** | Not enough data | 9.6 (383 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 9.5 (325 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 9.6 (381 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **UJET** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **UJET** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **UJET** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **UJET** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **UJET** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **UJET** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | 8x8 Contact Center | UJET | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to 8x8 Contact Center (15):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Help Desk Software](https://www.g2.com/categories/help-desk), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Chatbots Software](https://www.g2.com/categories/chatbots)



---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Contact Center | UJET | 
|---|---|---|
| **Small-Business** | 37.8% | 9.4% | 
| **Mid-Market** | 53.8% | 56.6% | 
| **Enterprise** | 8.4% | 34.0% | 

### By Industry

#### 8x8 Contact Center

- **Financial Services:** 11.4%
- **Information Technology and Services:** 7.9%
- **Hospital & Health Care:** 6.6%
- **Security and Investigations:** 5.2%
- **Insurance:** 5.2%
- **Banking:** 5.2%
- **Computer Software:** 4.8%
- **Consumer Services:** 3.5%
- **Real Estate:** 3.1%
- **Construction:** 1.7%
- **Other:** 45.4%

#### UJET

- **Consumer Services:** 27.4%
- **Telecommunications:** 9.3%
- **Outsourcing/Offshoring:** 8.5%
- **Food & Beverages:** 5.5%
- **Retail:** 4.6%
- **Information Technology and Services:** 3.8%
- **Automotive:** 3.6%
- **Consumer Goods:** 3.2%
- **Financial Services:** 2.6%
- **Health, Wellness and Fitness:** 2.6%
- **Other:** 28.9%

---
## Alternatives

### Alternatives to 8x8 Contact Center

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (617 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2509 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1605 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1399 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6989 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)

### Alternatives to UJET

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2509 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (617 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (87 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1605 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1845 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1113 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6989 reviews)

---
## Top Discussions

### 8x8 Contact Center

- Title: [How do I listen to calls from the virtual office?](https://www.g2.com/discussions/23979-how-do-i-listen-to-calls-from-the-virtual-office) — 1 comment, 2 upvotes
  > **Top comment:** "If you go into the Monitoring option in 8x8 VCC, there is a Playback feature where you can listen to recorded calls. We also have access to their Quality..."
- Title: [How can I get someone to help me with creating custom reports for VCC?](https://www.g2.com/discussions/how-can-i-get-someone-to-help-me-with-creating-custom-reports-for-vcc) — 1 comment, 2 upvotes
  > **Top comment:** "8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just..."
- Title: [How has your overall experience been with this product?](https://www.g2.com/discussions/how-has-your-overall-experience-been-with-this-product) — 1 comment, 1 upvote
  > **Top comment:** "Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along..."
- Title: [How can the 8x8 Contact Center include usage minutes with every license?](https://www.g2.com/discussions/how-can-the-8x8-contact-center-include-usage-minutes-with-every-license) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Unlike all other CCaaS providers, 8x8 owns native VoIP technology which enables us to include usage minutes with every license and allows us to manage,..."
- Title: [What makes 8x8 Contact Center different than the other providers?](https://www.g2.com/discussions/what-makes-8x8-contact-center-different-than-the-other-providers) — 1 comment, 2 upvotes *(includes official response)*
  > **Top comment:** "8x8 Contact Center is the only collaborative contact center solution in the world, extremely high value by unifying team messaging, video conferencing,..."

### UJET

- Title: [What is UJET used for?](https://www.g2.com/discussions/what-is-ujet-used-for) — 2 comments
  > **Top comment:** "It's used for IVR contact communication "
- Title: [How do I view my call history without having to reach out a manager? Is it possible to change the connections notifications?](https://www.g2.com/discussions/30614-how-do-i-view-my-call-history-without-having-to-reach-out-a-manager-is-it-possible-to-change-the-connections-notifications) — 2 comments
  > **Top comment:** "Okay so how I get to see where I make phone calls or messages, you would click on the home button to the left of your screen, and the you would click on..."
- Title: [How do i know how long i been in a subject selection?](https://www.g2.com/discussions/how-do-i-know-how-long-i-been-in-a-subject-selection) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Within the UJET agent adapter, there is a counter to highlight how long you've been in the current status. The counter always begins at 00:00 and counts up...."
- Title: [is there a way to change statutes in a longer term of time?](https://www.g2.com/discussions/is-there-a-way-to-change-statutes-in-a-longer-term-of-time) — 2 comments, 1 upvote
  > **Top comment:** "Yes. "
- Title: [why do you receive a blank csat dsat](https://www.g2.com/discussions/why-do-you-receive-a-blank-csat-dsat) — 2 comments, 1 upvote
  > **Top comment:** "Hey Rony, what happens in this kind of scenario is that the customer does not provide an answer to the first IVR question, just to the second one. i.e. Are..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-contact-center-vs-ujet)