# 8x8 Contact Center vs Talkdesk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Talkdesk excels in user experience, with many praising its **ease of use** and flexibility. Users highlight how the platform is constantly improving with innovative features, making it a standout choice for those seeking a seamless interface.
- **Users say** that 8x8 Contact Center provides exceptional customer support, with many recent reviewers noting the helpfulness and patience of the support team. One user mentioned, "The tech support advisor was very helpful," indicating a strong commitment to resolving issues effectively.
- **Reviewers mention** that Talkdesk's AI capabilities significantly enhance its functionality, particularly in specialized fields like healthcare. Users appreciate the AI Agents builder for its ability to handle specific tasks such as appointment scheduling and insurance verification, which adds considerable value to their operations.
- **According to verified reviews** , 8x8 Contact Center faces challenges with its implementation process, as some users reported configuration difficulties. However, once connected with a live agent, many found the support to be friendly and effective, which helps mitigate initial setup frustrations.
- **G2 reviewers highlight** that Talkdesk's performance analysis and reporting features are particularly strong, with users noting the effectiveness of its dashboards and analytics tools. This capability allows teams to gain valuable insights into their operations, enhancing overall performance.
- **Users express** mixed feelings about 8x8 Contact Center's automation features, with some finding them less robust compared to Talkdesk's offerings. While 8x8 provides solid voice capabilities, Talkdesk's advanced automation tools are often seen as a key differentiator that streamlines workflows and improves efficiency.



| | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 256 | 2,509 | 
| **Largest Market Segment** | Mid-Market (53.8% of reviews) | Mid-Market (60.2% of reviews) | 
| **Entry Level Price** | No pricing available | Free 25 Licenses Free to Start | 

---
## Top Pros & Cons

### 8x8 Contact Center

Pros:
- Ease of Use (37 reviews)
- Helpful (26 reviews)

Cons:
- Missing Features (11 reviews)
- Poor Customer Support (11 reviews)

### Talkdesk

Pros:
- Ease of Use (188 reviews)
- Efficiency (113 reviews)

Cons:
- Call Issues (66 reviews)
- Poor Reporting (43 reviews)

---
## Ratings Comparison
| Rating | 8x8 Contact Center | Talkdesk | 
|---|---|---|
  | **Meets Requirements** | 8.4 (209 reviews) | 8.9 (2038 reviews) | 
  | **Ease of Use** | 8.2 (214 reviews) | 9.1 (2048 reviews) | 
  | **Ease of Setup** | 7.8 (131 reviews) | 8.8 (1072 reviews) | 
  | **Ease of Admin** | 8.2 (127 reviews) | 8.9 (940 reviews) | 
  | **Quality of Support** | 8.1 (203 reviews) | 8.8 (1815 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (126 reviews) | 8.9 (923 reviews) | 
  | **Product Direction (% positive)** | 7.9 (208 reviews) | 8.7 (1943 reviews) | 

---
## Pricing

### 8x8 Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Talkdesk

#### Entry-Level Pricing

Plan: Talkdesk Express™ | United States & Canada Small Business Exclusive

Price: Free 25 Licenses Free to Start

Description: Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.






https://www.talkdesk.com/express/

Key Features:
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses. 

[Browse all 5 editions](https://www.g2.com/products/talkdesk/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Ticket and Case Management

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Talkdesk** | 8.7/10 | 405 |

#### Dialing Options

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Preview Dialing** | Not enough data | 9.2 (319 reviews) | 
| **Progressive Dialing** | Not enough data | 9.2 (293 reviews) | 
| **Predictive Dialing** | Not enough data | 8.3 (9 reviews) | 

#### Agent Tools

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 9.2 (251 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 9.1 (255 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 9.4 (350 reviews) ✓ Verified | 

#### Automation

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 9.1 (243 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 9.1 (261 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.9 (225 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (9 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.1 (8 reviews) | 
| **Compliance Monitoring** | Not enough data | 7.9 (8 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 8.5 (9 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Talkdesk** | 9.1/10 | 215 |

#### Administration

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Database Management ** | Not enough data | 9.1 (165 reviews) | 
| **Data Workflows** | Not enough data | 9.1 (158 reviews) | 
| **Issue Management** | Not enough data | 9.0 (161 reviews) | 

#### Knowledge Management

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.2 (160 reviews) | 
| **Publishing Workflows** | Not enough data | 9.1 (156 reviews) | 
| **Analytics** | Not enough data | 9.1 (161 reviews) | 

#### Compliance

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Policies and Controls** | Not enough data | 9.2 (159 reviews) | 
| **Data Governance** | Not enough data | 9.2 (155 reviews) | 
| **Compliance** | Not enough data | 9.2 (158 reviews) | 
| **Auditing** | Not enough data | 9.1 (156 reviews) | 

#### Customer Support

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Intelligent Search** | Not enough data | 9.1 (158 reviews) | 
| **Suggestions** | Not enough data | 9.0 (153 reviews) | 
| **Decision Trees** | Not enough data | 9.0 (148 reviews) | 

#### Data Security

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 9.2 (146 reviews) | 
| **Data Transport** | Not enough data | 9.2 (147 reviews) | 
| **Access Management** | Not enough data | 9.3 (155 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 9.2 (143 reviews) | 

#### Administration

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Integrations** | Not enough data | 9.1 (165 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.2 (177 reviews) | 
| **Performance and Reliability** | Not enough data | 9.2 (184 reviews) | 

#### Generative AI

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.7 (48 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Call Analytics

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Channels

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | 

#### Design

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Talkdesk** | 9.0/10 | 438 |

#### Quality Assurance

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Evaluation** | Not enough data | 9.1 (370 reviews) | 
| **Calibration** | Not enough data | 9.0 (341 reviews) | 
| **Reports** | Not enough data | 8.9 (378 reviews) | 

#### Engagement

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Feedback** | Not enough data | 9.0 (356 reviews) | 
| **Dashboards** | Not enough data | 9.2 (379 reviews) | 
| **Training** | Not enough data | 9.0 (367 reviews) | 

#### Performance

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Integrations** | Not enough data | 9.0 (361 reviews) | 
| **Compliance** | Not enough data | 9.2 (363 reviews) | 

#### Generative AI

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.9 (79 reviews) | 
| **AI Text Summarization** | Not enough data | 8.6 (78 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 7.8/10 | 128 |
| **Talkdesk** | 8.7/10 | 1203 |

#### Channels

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Voice** | 9.1 (102 reviews) ✓ Verified | 9.2 (824 reviews) ✓ Verified | 
| **Social** | 6.9 (65 reviews) ✓ Verified | 8.6 (542 reviews) ✓ Verified | 
| **Web Chat** | 7.4 (68 reviews) ✓ Verified | 8.4 (526 reviews) ✓ Verified | 
| **Mobile SMS** | 7.8 (61 reviews) ✓ Verified | 8.3 (518 reviews) ✓ Verified | 
| **Email** | 7.5 (63 reviews) ✓ Verified | 8.5 (549 reviews) ✓ Verified | 

#### Generative AI

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **AI Text-to-Speech** | 6.1 (34 reviews) | 8.1 (182 reviews) | 

#### Functions

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Session Routing** | 8.3 (98 reviews) ✓ Verified | 8.9 (962 reviews) ✓ Verified | 
| **Session Queuing** | 8.6 (98 reviews) ✓ Verified | 9.0 (983 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.5 (89 reviews) ✓ Verified | 9.0 (833 reviews) ✓ Verified | 
| **Speech Analytics** | 8.1 (73 reviews) ✓ Verified | 8.7 (576 reviews) ✓ Verified | 
| **Auto Dialer** | 7.9 (69 reviews) | 8.8 (590 reviews) ✓ Verified | 
| **IVR** | 8.6 (86 reviews) ✓ Verified | 9.1 (719 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.1 (84 reviews) | 8.9 (712 reviews) | 
| **Persistent Data** | 8.3 (77 reviews) ✓ Verified | 8.9 (658 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (5 reviews) | 8.1 (28 reviews) | 
| **Cross-system Integration** | 6.9 (6 reviews) | 8.4 (30 reviews) | 
| **Natural Language Interaction** | 6.1 (6 reviews) | 8.2 (27 reviews) | 
| **Proactive Assistance** | 5.8 (6 reviews) | 8.1 (27 reviews) | 

#### Administrative

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Session Summary Notes** | 8.0 (84 reviews) ✓ Verified | 8.8 (909 reviews) ✓ Verified | 
| **Administrator Access** | 8.8 (94 reviews) ✓ Verified | 9.1 (927 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.4 (99 reviews) ✓ Verified | 8.8 (1016 reviews) ✓ Verified | 
| **Session Recording** | 8.8 (83 reviews) ✓ Verified | 9.1 (714 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 8.0 (72 reviews) ✓ Verified | 8.8 (575 reviews) ✓ Verified | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Talkdesk** | 9.6/10 | 73 |

#### ServiceNow Apps

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 9.4 (43 reviews) | 
| **Value** | Not enough data | 9.4 (42 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Responses

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 7.4/10 | 46 |
| **Talkdesk** | 9.0/10 | 294 |

#### Workforce Management

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Agent Availability** | 7.7 (26 reviews) ✓ Verified | 9.3 (257 reviews) ✓ Verified | 
| **Skills Management** | 7.4 (23 reviews) ✓ Verified | 9.1 (238 reviews) ✓ Verified | 
| **Shift Scheduling** | 6.8 (17 reviews) ✓ Verified | 8.8 (206 reviews) ✓ Verified | 
| **Agent Self-Service** | 6.6 (18 reviews) | 8.8 (216 reviews) ✓ Verified | 
| **Mobile Access** | 7.6 (24 reviews) | 8.8 (212 reviews) ✓ Verified | 

#### Administration

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Automation** | 7.5 (29 reviews) ✓ Verified | 9.0 (236 reviews) ✓ Verified | 
| **Performance Analysis** | 7.9 (30 reviews) ✓ Verified | 9.2 (254 reviews) ✓ Verified | 
| **Dashboards** | 8.3 (31 reviews) ✓ Verified | 9.2 (257 reviews) ✓ Verified | 
| **Forecasting** | 6.8 (18 reviews) ✓ Verified | 8.7 (207 reviews) ✓ Verified | 
| **Intraday Management** | 7.2 (23 reviews) ✓ Verified | 9.0 (213 reviews) ✓ Verified | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Conversational Platform

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Messaging Channels

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 8.4/10 | 17 |
| **Talkdesk** | 8.7/10 | 243 |

#### Platform

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Omnichannel** | 7.7 (10 reviews) | 8.3 (186 reviews) | 
| **Mobile Access** | 8.4 (15 reviews) | 7.9 (195 reviews) | 
| **Queue Management** | 8.6 (14 reviews) | 8.8 (217 reviews) | 
| **Call Routing** | 8.4 (16 reviews) | 8.9 (220 reviews) | 
| **Call Back** | 8.2 (15 reviews) | 9.0 (220 reviews) | 
| **IVR** | 8.8 (16 reviews) | 8.9 (210 reviews) | 
| **Automatic Call Distribution** | 8.8 (13 reviews) | 8.8 (211 reviews) | 

#### Generative AI

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **AI Text-to-Speech** | 6.1 (9 reviews) | 7.7 (96 reviews) | 

#### Workforce Management

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Call Monitoring** | 8.7 (15 reviews) | 9.0 (217 reviews) | 
| **Performance Evaluation** | 8.5 (13 reviews) | 8.9 (209 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (20 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (20 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (20 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (20 reviews) | 

#### Administrative

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Call Recording** | 9.4 (14 reviews) | 9.2 (221 reviews) | 
| **Reporting & Dashboards** | 9.0 (15 reviews) | 8.9 (224 reviews) | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Platform

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Multilingualism** | Not enough data | Not enough data | 
| **Quality** | Not enough data | Not enough data | 
| **Real-Time** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Self-Improving** | Not enough data | Not enough data | 
| **Volume** | Not enough data | Not enough data | 

#### Channel

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Privacy** | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Talkdesk** | 8.2/10 | 75 |

#### Customer Support

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Text** | Not enough data | 8.3 (68 reviews) | 
| **Speech** | Not enough data | 8.2 (69 reviews) | 
| **Knowledge Base** | Not enough data | 8.2 (69 reviews) | 

#### Automation

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 8.1 (68 reviews) | 
| **Customization** | Not enough data | 8.3 (68 reviews) | 
| **Intelligent Routing** | Not enough data | 8.2 (68 reviews) | 

#### Artificial Intelligence

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Learning** | Not enough data | 8.0 (68 reviews) | 
| **Language** | Not enough data | 8.3 (67 reviews) | 
| **Conversational AI** | Not enough data | 8.0 (66 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Talkdesk** | 8.6/10 | 18 |

#### Generative AI

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.6 (16 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Talkdesk** | 7.9/10 | 53 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 7.6 (33 reviews) | 
| **Contextual Response Generation** | Not enough data | 7.8 (33 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.9 (33 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.3 (34 reviews) | 
| **Multilingual Support** | Not enough data | 8.3 (32 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 7.2 (32 reviews) | 
| **Feedback Collection** | Not enough data | 8.2 (32 reviews) | 
| **Escalation Handling** | Not enough data | 7.9 (33 reviews) | 
| **Workflow Optimization** | Not enough data | 8.2 (39 reviews) | 

#### Automation

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 7.9 (36 reviews) | 
| **Feedback Collection** | Not enough data | 8.2 (34 reviews) | 
| **Document Processing** | Not enough data | 7.9 (32 reviews) | 

#### Autonomy

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.7 (31 reviews) | 
| **Adaptive Responses** | Not enough data | 8.2 (32 reviews) | 
| **Task Execution** | Not enough data | 7.9 (34 reviews) | 
| **Problem Solving** | Not enough data | 7.9 (33 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (15):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to 8x8 Contact Center (3):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Help Desk Software](https://www.g2.com/categories/help-desk), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to Talkdesk (4):** [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Contact Center | Talkdesk | 
|---|---|---|
| **Small-Business** | 37.8% | 19.3% | 
| **Mid-Market** | 53.8% | 60.2% | 
| **Enterprise** | 8.4% | 20.5% | 

### By Industry

#### 8x8 Contact Center

- **Financial Services:** 11.4%
- **Information Technology and Services:** 7.9%
- **Hospital & Health Care:** 6.6%
- **Security and Investigations:** 5.2%
- **Insurance:** 5.2%
- **Banking:** 5.2%
- **Computer Software:** 4.8%
- **Consumer Services:** 3.5%
- **Real Estate:** 3.1%
- **Construction:** 1.7%
- **Other:** 45.4%

#### Talkdesk

- **Consumer Services:** 10.0%
- **Computer Software:** 8.2%
- **Information Technology and Services:** 6.5%
- **Telecommunications:** 5.8%
- **Education Management:** 5.3%
- **Financial Services:** 5.1%
- **E-Learning:** 3.9%
- **Retail:** 3.3%
- **Marketing and Advertising:** 2.7%
- **Food & Beverages:** 2.7%
- **Other:** 46.5%

---
## Alternatives

### Alternatives to 8x8 Contact Center

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (617 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1605 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1398 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6989 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4191 reviews)

### Alternatives to Talkdesk

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (617 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2387 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6989 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1845 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1605 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) — 4.1/5 stars (181 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1398 reviews)

---
## Top Discussions

### 8x8 Contact Center

- Title: [How do I listen to calls from the virtual office?](https://www.g2.com/discussions/23979-how-do-i-listen-to-calls-from-the-virtual-office) — 1 comment, 2 upvotes
  > **Top comment:** "If you go into the Monitoring option in 8x8 VCC, there is a Playback feature where you can listen to recorded calls. We also have access to their Quality..."
- Title: [How can I get someone to help me with creating custom reports for VCC?](https://www.g2.com/discussions/how-can-i-get-someone-to-help-me-with-creating-custom-reports-for-vcc) — 1 comment, 2 upvotes
  > **Top comment:** "8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just..."
- Title: [How has your overall experience been with this product?](https://www.g2.com/discussions/how-has-your-overall-experience-been-with-this-product) — 1 comment, 1 upvote
  > **Top comment:** "Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along..."
- Title: [How can the 8x8 Contact Center include usage minutes with every license?](https://www.g2.com/discussions/how-can-the-8x8-contact-center-include-usage-minutes-with-every-license) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Unlike all other CCaaS providers, 8x8 owns native VoIP technology which enables us to include usage minutes with every license and allows us to manage,..."
- Title: [What makes 8x8 Contact Center different than the other providers?](https://www.g2.com/discussions/what-makes-8x8-contact-center-different-than-the-other-providers) — 1 comment, 2 upvotes *(includes official response)*
  > **Top comment:** "8x8 Contact Center is the only collaborative contact center solution in the world, extremely high value by unifying team messaging, video conferencing,..."

### Talkdesk

- Title: [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) — 3 comments
  > **Top comment:** "Talkdesk is revolutionizing customer service operations with its innovative call center solutions in several ways:

AI-Powered Tools: Enhances interactions..."
- Title: [Do you plan to have a mobile app for this?](https://www.g2.com/discussions/do-you-plan-to-have-a-mobile-app-for-this) — 3 comments, 1 upvote
  > **Top comment:** "The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-"
- Title: [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) — 2 comments
  > **Top comment:** "it helps businesses improve customer experiences."
- Title: [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) — 2 comments, 1 upvote
  > **Top comment:** "None "
- Title: [When a call drops, what is the easiest and most effective way to find that caller and reach them?](https://www.g2.com/discussions/when-a-call-drops-what-is-the-easiest-and-most-effective-way-to-find-that-caller-and-reach-them) — 2 comments, 1 upvote
  > **Top comment:** "We can find the dropped call's details through their email or phone number."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-contact-center-vs-talkdesk)