Link copied to clipboard # 8x8 Contact Center vs RingCentral Contact Center Comparison - What are their main differences? Share [ Export ](/compare/8x8-contact-center/ringcentral-contact-center/export.csv) 8x8 Contact CenterRingCentral Contact Center[+ Add Product](#) Pricing **8x8 Contact Center** No pricing available **RingCentral Contact Center** No pricing available **Pricing Insights** from reviews Time to Implement **8x8 Contact Center** 2 months Based on 51 responses **RingCentral Contact Center** 2 months Based on 7 responses Return on Investment **8x8 Contact Center** 16 months Based on 43 responses **RingCentral Contact Center** 9 months7 months sooner Based on 7 responses Perceived Cost **8x8 Contact Center** $$$$$ **RingCentral Contact Center** $$$$$ Average Discount **8x8 Contact Center** 8%1% more **RingCentral Contact Center** 7% ![8x8 Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-contact-center.svg "8x8 Contact Center") ![RingCentral Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/041de46bcc46bc861a8b5a3a2c784358/ringcentral-contact-center.svg "RingCentral Contact Center") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **8x8 Contact Center** [ Ease of Use (37) ](https://www.g2.com/products/8x8-contact-center/reviews?filters%5Bsentiment_snippet%5D=1325341&qs=pros-and-cons#reviews)[ Helpful (26) ](https://www.g2.com/products/8x8-contact-center/reviews?filters%5Bsentiment_snippet%5D=1325246&qs=pros-and-cons#reviews)[ Missing Features (11) ](https://www.g2.com/products/8x8-contact-center/reviews?filters%5Bsentiment_snippet%5D=1324169&qs=pros-and-cons#reviews)[ Poor Customer Support (11) ](https://www.g2.com/products/8x8-contact-center/reviews?filters%5Bsentiment_snippet%5D=1325146&qs=pros-and-cons#reviews) **RingCentral Contact Center** [ Ease of Use (28) ](https://www.g2.com/products/ringcentral-contact-center/reviews?filters%5Bsentiment_snippet%5D=1329064&qs=pros-and-cons#reviews)[ Helpful (15) ](https://www.g2.com/products/ringcentral-contact-center/reviews?filters%5Bsentiment_snippet%5D=1326939&qs=pros-and-cons#reviews)[ Call Issues (14) ](https://www.g2.com/products/ringcentral-contact-center/reviews?filters%5Bsentiment_snippet%5D=1329503&qs=pros-and-cons#reviews)[ Call Functionality (12) ](https://www.g2.com/products/ringcentral-contact-center/reviews?filters%5Bsentiment_snippet%5D=1329594&qs=pros-and-cons#reviews) Integrations **8x8 Contact Center** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c105f4f8827168bae9e6e660fe8ee3eb/1crm.png "Product Avatar Image") 1CRM ](https://www.g2.com/products/1crm/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3daed0a0106e1008bdcaed7498296072/8am-mycase.png "Product Avatar Image") 8am MyCase ](https://www.g2.com/products/8am-mycase/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2d135d7a5affcbdc7f1afa698558c46a/adfs-server-windows-2019.jpg "Product Avatar Image") ADFS Server Windows 2019 ](https://www.g2.com/products/adfs-server-windows-2019/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_27eb606390e11ea8586d7eb25008c1fa/bria.png "Product Avatar Image") Bria ](https://www.g2.com/products/bria/reviews)[ View all ](https://www.g2.com/products/8x8-contact-center/integrations) **RingCentral Contact Center** Not enough data Screenshots **8x8 Contact Center** ![8x8 Contact Center screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1551335/8x8-Smart-Assist-in-Agent-Workspace.png) **RingCentral Contact Center** No screenshot available **Ratings** from reviews Meets Requirements **8x8 Contact Center** 8.4 8.4213 **RingCentral Contact Center** 8.5 8.5190 Ease of Use **8x8 Contact Center** 8.3 8.3218 **RingCentral Contact Center** 8.7 8.7194 Ease of Setup **8x8 Contact Center** 7.8 7.8135 **RingCentral Contact Center** 8.6 8.6124 Ease of Admin **8x8 Contact Center** 8.2 8.2130 **RingCentral Contact Center** 8.3 8.356 Quality of Support **8x8 Contact Center** 8.2 8.2207 **RingCentral Contact Center** 8.0 8.0173 Has the product been a good partner in doing business? **8x8 Contact Center** 8.5 8.5129 **RingCentral Contact Center** 8.2 8.256 Product Direction (% positive) **8x8 Contact Center** 7.9 7.9212 **RingCentral Contact Center** 7.6 7.6178 **Features** ratings from reviews Contact Center 7.8 128 8.2 95 Contact Center Workforce 7.4 49 8.5 17 UCaaS Platforms Not enough data 8.7 9 Customer Communications Management Not enough data 8.4 35 Conversational Support Not enough data 8.8 22 Auto Dialer Not enough data 8.4 81 Call Center Infrastructure (CCI) 8.4 17 Not enough data Customer Self-Service Not enough data 9.0 14 Live Chat Not enough data 8.3 34 Social Customer Service Not enough data 8.8 13 Help Desk Not enough data 8.2 33 Complaint Management Not enough data 9.0 8 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 39.1% Mid-Market(51-1000 emp.) 52.7% Enterprise(\> 1000 emp.) 8.2% Small-Business(50 or fewer emp.) 39.1% Mid-Market(51-1000 emp.) 52.7% Enterprise(\> 1000 emp.) 8.2% Small-Business(50 or fewer emp.) 50.0% Mid-Market(51-1000 emp.) 35.5% Enterprise(\> 1000 emp.) 14.5% Small-Business(50 or fewer emp.) 50.0% Mid-Market(51-1000 emp.) 35.5% Enterprise(\> 1000 emp.) 14.5% **Reviewers' Industry** [![8x8 Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-contact-center.svg "8x8 Contact Center")](https://www.g2.com/products/8x8-contact-center/reviews) 8x8 Contact Center Financial Services 11.2% Information Technology and Services 8.2% Hospital & Health Care 6.4% Insurance 5.2% Banking 5.2% Other 63.9% [![RingCentral Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/041de46bcc46bc861a8b5a3a2c784358/ringcentral-contact-center.svg "RingCentral Contact Center")](https://www.g2.com/products/ringcentral-contact-center/reviews) RingCentral Contact Center Consumer Services 7.2% Telecommunications 6.3% Computer Software 6.3% Information Technology and Services 6.3% Financial Services 5.9% Other 67.9% Alternatives **8x8 Contact Center Alternatives** ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect") [ GoTo Connect ](/products/goto-connect/reviews) **RingCentral Contact Center Alternatives** ![JustCall](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall") [ JustCall ](/products/saas-labs-justcall/reviews) ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews)