# 8x8 Contact Center vs Nextiva Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Nextiva excels in providing a reliable communication platform, with users highlighting its **excellent customer support** and ease of use. Many users appreciate how the system scales well across multiple locations, making it a preferred choice for small businesses.
- **Users say** that 8x8 Contact Center offers a more personalized support experience, with many praising the **friendliness and helpfulness** of live agents. Reviewers have noted that they feel reassured when they can speak to a real person, especially when facing technical issues.
- **According to verified reviews** , Nextiva's setup process is often described as **fairly easy** , allowing users to get started quickly. In contrast, some users of 8x8 Contact Center have mentioned challenges with configuration, which can lead to a more cumbersome onboarding experience.
- **Reviewers mention** that Nextiva's platform rarely experiences downtime, which is crucial for businesses relying on consistent VOIP calling. This reliability has been a significant factor in user satisfaction, while 8x8 Contact Center has received mixed feedback regarding its uptime.
- **Users highlight** that both platforms offer strong call monitoring features, but Nextiva's overall performance in this area is rated higher. Reviewers appreciate the **smooth operation** of Nextiva's call management tools, which contribute to a more efficient workflow.
- **G2 reviewers indicate** that while 8x8 Contact Center has a solid feature set, it struggles to meet specific workflow needs for some users. In contrast, Nextiva is often praised for its **flexibility and adaptability** , making it a better fit for a wider range of business requirements.



| | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 256 | 3,578 | 
| **Largest Market Segment** | Mid-Market (53.8% of reviews) | Small-Business (77.2% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $15.00 1 User Per Month | 

---
## Top Pros & Cons

### 8x8 Contact Center

Pros:
- Ease of Use (37 reviews)
- Helpful (26 reviews)

Cons:
- Missing Features (11 reviews)
- Poor Customer Support (11 reviews)

### Nextiva

Pros:
- Customer Support (135 reviews)
- Ease of Use (128 reviews)

Cons:
- Difficult Configuration (27 reviews)
- Complexity (25 reviews)

---
## Ratings Comparison
| Rating | 8x8 Contact Center | Nextiva | 
|---|---|---|
  | **Meets Requirements** | 8.4 (209 reviews) | 9.0 (2848 reviews) | 
  | **Ease of Use** | 8.2 (214 reviews) | 8.7 (2896 reviews) | 
  | **Ease of Setup** | 7.8 (131 reviews) | 8.4 (2181 reviews) | 
  | **Ease of Admin** | 8.2 (127 reviews) | 8.6 (1985 reviews) | 
  | **Quality of Support** | 8.1 (203 reviews) | 9.0 (2832 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (126 reviews) | 8.8 (1966 reviews) | 
  | **Product Direction (% positive)** | 7.9 (208 reviews) | 8.3 (2721 reviews) | 

---
## Pricing

### 8x8 Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Ticket and Case Management

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Dialing Options

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Administration

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Compliance

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Customer Support

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Channels

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | 

#### Design

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Quality Assurance

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 7.8/10 | 128 |
| **Nextiva** | 8.5/10 | 207 |

#### Channels

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Voice** | 9.1 (102 reviews) ✓ Verified | 9.4 (194 reviews) | 
| **Social** | 6.9 (65 reviews) ✓ Verified | 7.9 (176 reviews) | 
| **Web Chat** | 7.4 (68 reviews) ✓ Verified | 7.7 (174 reviews) | 
| **Mobile SMS** | 7.8 (61 reviews) ✓ Verified | 8.2 (178 reviews) | 
| **Email** | 7.5 (63 reviews) ✓ Verified | 8.2 (168 reviews) | 

#### Generative AI

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **AI Text-to-Speech** | 6.1 (34 reviews) | 7.6 (84 reviews) | 

#### Functions

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Session Routing** | 8.3 (98 reviews) ✓ Verified | 8.7 (173 reviews) | 
| **Session Queuing** | 8.6 (98 reviews) ✓ Verified | 8.6 (173 reviews) | 
| **Concurrent Calling** | 8.5 (89 reviews) ✓ Verified | 8.8 (174 reviews) | 
| **Speech Analytics** | 8.1 (73 reviews) ✓ Verified | 8.1 (171 reviews) | 
| **Auto Dialer** | 7.9 (69 reviews) | 8.2 (169 reviews) | 
| **IVR** | 8.6 (86 reviews) ✓ Verified | 8.5 (176 reviews) | 
| **Inbound Screen Pop** | 8.1 (84 reviews) | 8.5 (169 reviews) | 
| **Persistent Data** | 8.3 (77 reviews) ✓ Verified | 8.4 (165 reviews) | 

#### Agentic AI - Contact Center

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (5 reviews) | 8.8 (11 reviews) | 
| **Cross-system Integration** | 6.9 (6 reviews) | 9.2 (11 reviews) | 
| **Natural Language Interaction** | 6.1 (6 reviews) | 9.2 (11 reviews) | 
| **Proactive Assistance** | 5.8 (6 reviews) | 9.2 (11 reviews) | 

#### Administrative

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Session Summary Notes** | 8.0 (84 reviews) ✓ Verified | 8.3 (167 reviews) | 
| **Administrator Access** | 8.8 (94 reviews) ✓ Verified | 9.1 (176 reviews) | 
| **Reporting & Dashboards** | 8.4 (99 reviews) ✓ Verified | 8.9 (176 reviews) | 
| **Session Recording** | 8.8 (83 reviews) ✓ Verified | 8.4 (166 reviews) | 
| **Agent Scheduling and Assignment** | 8.0 (72 reviews) ✓ Verified | 8.3 (160 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Responses

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 7.4/10 | 46 |
| **Nextiva** | N/A | N/A |

#### Workforce Management

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Agent Availability** | 7.7 (26 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | 7.4 (23 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | 6.8 (17 reviews) ✓ Verified | Not enough data | 
| **Agent Self-Service** | 6.6 (18 reviews) | Not enough data | 
| **Mobile Access** | 7.6 (24 reviews) | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Automation** | 7.5 (29 reviews) ✓ Verified | Not enough data | 
| **Performance Analysis** | 7.9 (30 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.3 (31 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 6.8 (18 reviews) ✓ Verified | Not enough data | 
| **Intraday Management** | 7.2 (23 reviews) ✓ Verified | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Conversational Platform

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Messaging Channels

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 8.4/10 | 17 |
| **Nextiva** | 8.6/10 | 771 |

#### Platform

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Omnichannel** | 7.7 (10 reviews) | 8.1 (465 reviews) | 
| **Mobile Access** | 8.4 (15 reviews) | 8.6 (666 reviews) | 
| **Queue Management** | 8.6 (14 reviews) | 8.6 (584 reviews) | 
| **Call Routing** | 8.4 (16 reviews) | 8.9 (692 reviews) | 
| **Call Back** | 8.2 (15 reviews) | 8.8 (605 reviews) | 
| **IVR** | 8.8 (16 reviews) | 8.3 (501 reviews) | 
| **Automatic Call Distribution** | 8.8 (13 reviews) | 8.6 (603 reviews) | 

#### Generative AI

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **AI Text-to-Speech** | 6.1 (9 reviews) | 7.7 (294 reviews) | 

#### Workforce Management

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Call Monitoring** | 8.7 (15 reviews) | 8.7 (606 reviews) | 
| **Performance Evaluation** | 8.5 (13 reviews) | 8.7 (564 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (8 reviews) | 

#### Administrative

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Call Recording** | 9.4 (14 reviews) | 8.6 (593 reviews) | 
| **Reporting & Dashboards** | 9.0 (15 reviews) | 8.7 (623 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Customer Support

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Nextiva** | 9.1/10 | 45 |

#### Basic Communication - Cloud PBX

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Call Management** | Not enough data | 9.4 (33 reviews) | 
| **Communication Management** | Not enough data | 9.1 (30 reviews) | 
| **Scalability** | Not enough data | 9.3 (28 reviews) | 
| **Integrations** | Not enough data | 8.5 (24 reviews) | 
| **Mobile Accessibility** | Not enough data | 8.7 (32 reviews) | 
| **Accessibility** | Not enough data | 9.1 (29 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Security and Compliance** | Not enough data | 9.1 (26 reviews) | 
| **Analytics and Reporting** | Not enough data | 9.3 (29 reviews) | 
| **Support and Reliability** | Not enough data | 9.1 (30 reviews) | 
| **Automated attendant** | Not enough data | 9.1 (27 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Nextiva** | 8.3/10 | 1805 |

#### Platform Basics - VoIP Providers

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 8.7 (68 reviews) | 
| **Call Management** | Not enough data | 8.8 (97 reviews) | 
| **Network monitoring** | Not enough data | 8.3 (60 reviews) | 
| **Integrations** | Not enough data | 8.0 (69 reviews) | 
| **Virtual PBX** | Not enough data | 7.9 (54 reviews) | 
| **SIP trunking services** | Not enough data | 7.7 (53 reviews) | 

#### Basic Communication

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Phone Calls** | Not enough data | 9.2 (1703 reviews) ✓ Verified | 
| **Video Calls** | Not enough data | 7.9 (898 reviews) ✓ Verified | 
| **Instant Messaging** | Not enough data | 8.3 (1057 reviews) ✓ Verified | 
| **Screen Sharing** | Not enough data | 7.7 (829 reviews) | 
| **Conference Calls** | Not enough data | 8.6 (1160 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | Not enough data | 9.1 (1341 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (41 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (40 reviews) | 
| **Adaptive Learning** | Not enough data | 7.6 (39 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (40 reviews) | 

#### Access

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Software Pairing** | Not enough data | 8.0 (902 reviews) | 
| **Browser Extension** | Not enough data | 8.1 (897 reviews) | 
| **Individual Download** | Not enough data | 8.5 (1040 reviews) ✓ Verified | 

#### Advanced Features

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Hold Music** | Not enough data | 8.3 (1174 reviews) ✓ Verified | 
| **Automated Attendants** | Not enough data | 8.6 (1243 reviews) ✓ Verified | 
| **VOiP Number** | Not enough data | 9.1 (1491 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Nextiva** | 8.6/10 | 204 |

#### Agentic AI - UCaaS Platforms

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (7 reviews) | 

#### Extensions

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | 8.5 (149 reviews) ✓ Verified | 
| **Native VoIP** | Not enough data | 9.1 (159 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | 8.8 (147 reviews) ✓ Verified | 

#### Features

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Voicemail to Email** | Not enough data | 9.2 (185 reviews) ✓ Verified | 
| **Voicemail to SMS** | Not enough data | 8.5 (155 reviews) | 
| **File Sharing** | Not enough data | 8.3 (142 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | 9.0 (156 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 8.4 (146 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | Feature Not Available | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to 8x8 Contact Center (16):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Help Desk Software](https://www.g2.com/categories/help-desk), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to Nextiva (4):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Contact Center | Nextiva | 
|---|---|---|
| **Small-Business** | 37.8% | 77.2% | 
| **Mid-Market** | 53.8% | 21.6% | 
| **Enterprise** | 8.4% | 1.2% | 

### By Industry

#### 8x8 Contact Center

- **Financial Services:** 11.4%
- **Information Technology and Services:** 7.9%
- **Hospital & Health Care:** 6.6%
- **Security and Investigations:** 5.2%
- **Insurance:** 5.2%
- **Banking:** 5.2%
- **Computer Software:** 4.8%
- **Consumer Services:** 3.5%
- **Real Estate:** 3.1%
- **Construction:** 1.7%
- **Other:** 45.4%

#### Nextiva

- **Hospital & Health Care:** 5.9%
- **Insurance:** 5.7%
- **Construction:** 5.2%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.7%
- **Law Practice:** 3.5%
- **Legal Services:** 3.2%
- **Other:** 56.6%

---
## Alternatives

### Alternatives to 8x8 Contact Center

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (617 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2509 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1605 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1398 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6989 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)

### Alternatives to Nextiva

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1605 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1398 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (930 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2509 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4191 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

---
## Top Discussions

### 8x8 Contact Center

- Title: [How do I listen to calls from the virtual office?](https://www.g2.com/discussions/23979-how-do-i-listen-to-calls-from-the-virtual-office) — 1 comment, 2 upvotes
  > **Top comment:** "If you go into the Monitoring option in 8x8 VCC, there is a Playback feature where you can listen to recorded calls. We also have access to their Quality..."
- Title: [How can I get someone to help me with creating custom reports for VCC?](https://www.g2.com/discussions/how-can-i-get-someone-to-help-me-with-creating-custom-reports-for-vcc) — 1 comment, 2 upvotes
  > **Top comment:** "8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just..."
- Title: [How has your overall experience been with this product?](https://www.g2.com/discussions/how-has-your-overall-experience-been-with-this-product) — 1 comment, 1 upvote
  > **Top comment:** "Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along..."
- Title: [How can the 8x8 Contact Center include usage minutes with every license?](https://www.g2.com/discussions/how-can-the-8x8-contact-center-include-usage-minutes-with-every-license) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Unlike all other CCaaS providers, 8x8 owns native VoIP technology which enables us to include usage minutes with every license and allows us to manage,..."
- Title: [What makes 8x8 Contact Center different than the other providers?](https://www.g2.com/discussions/what-makes-8x8-contact-center-different-than-the-other-providers) — 1 comment, 2 upvotes *(includes official response)*
  > **Top comment:** "8x8 Contact Center is the only collaborative contact center solution in the world, extremely high value by unifying team messaging, video conferencing,..."

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-contact-center-vs-nextiva)