# 8x8 Contact Center vs Intermedia Contact Center Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Intermedia Contact Center excels in **quality of support** , with users highlighting the quick and friendly responses from customer service during migration. This level of support is often noted as a significant advantage for businesses transitioning to the platform.
- **Users say** that 8x8 Contact Center provides a more **robust user experience** overall, with many praising the knowledgeable and patient support team. Reviewers appreciate the ability to connect with live agents who are understanding and effective in resolving issues, which enhances the overall customer experience.
- **According to verified reviews** , Intermedia Contact Center stands out for its **ease of use** , with users mentioning that the VoIP phone system works seamlessly without connection issues. This reliability is a key factor for teams that rely heavily on communication tools.
- **Reviewers mention** that while 8x8 Contact Center has a slightly lower rating for **ease of setup** , the support team compensates for this with their helpful guidance during the onboarding process, making it easier for users to navigate initial challenges.
- **Users highlight** that Intermedia Contact Center's features, such as improved chat functionality, allow agents to communicate effectively with each other and clients, which is crucial for maintaining workflow and service quality in a contact center environment.
- **G2 reviewers note** that while both products have their strengths, 8x8 Contact Center's larger user base and recent activity suggest a more **active development and support environment** , which may lead to more frequent updates and improvements based on user feedback.



| | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 257 | 25 | 
| **Largest Market Segment** | Mid-Market (53.6% of reviews) | Mid-Market (42.1% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us 1 Seats Per Month | 

---
## Top Pros & Cons

### 8x8 Contact Center

Pros:
- Ease of Use (37 reviews)
- Helpful (26 reviews)

Cons:
- Missing Features (11 reviews)
- Poor Customer Support (11 reviews)

### Intermedia Contact Center

**Not enough data**

---
## Ratings Comparison
| Rating | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
  | **Meets Requirements** | 8.4 (210 reviews) | 8.5 (18 reviews) | 
  | **Ease of Use** | 8.3 (215 reviews) | 8.8 (18 reviews) | 
  | **Ease of Setup** | 7.8 (132 reviews) | 8.1 (18 reviews) | 
  | **Ease of Admin** | 8.2 (128 reviews) | 8.6 (18 reviews) | 
  | **Quality of Support** | 8.1 (204 reviews) | 9.1 (18 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (127 reviews) | 8.9 (18 reviews) | 
  | **Product Direction (% positive)** | 7.9 (209 reviews) | 8.7 (18 reviews) | 

---
## Pricing

### 8x8 Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Intermedia Contact Center

#### Entry-Level Pricing

Plan: Contact Center Pro

Price: Contact Us 1 Seats Per Month

Description: A flexible solution providing advanced contact center capabilities to increase customer satisfaction at scale.  Full-featured, omni-channel capable contact center platform. Unlock better productivity and amazing customer experiences by accessing Contact Center voice handling within Intermedia Unite.

Sold with or without Intermedia Unite.

Key Features:
- Inbound Voice Queues 
- Supervisor functions including monitor, barge, and whisper
- Real-Time & Graphical Reports

[Browse all 2 editions](https://www.g2.com/products/intermedia-contact-center/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Intermedia Contact Center** | N/A | N/A |

#### Ticket and Case Management

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Intermedia Contact Center** | N/A | N/A |

#### Dialing Options

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Intermedia Contact Center** | N/A | N/A |

#### Administration

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Compliance

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Customer Support

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Intermedia Contact Center** | N/A | N/A |

#### Channels

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | 

#### Design

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Intermedia Contact Center** | N/A | N/A |

#### Quality Assurance

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 7.8/10 | 128 |
| **Intermedia Contact Center** | 8.9/10 | 16 |

#### Channels

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Voice** | 9.1 (102 reviews) ✓ Verified | Not enough data | 
| **Social** | 6.9 (65 reviews) ✓ Verified | Not enough data | 
| **Web Chat** | 7.4 (68 reviews) ✓ Verified | Not enough data | 
| **Mobile SMS** | 7.8 (61 reviews) ✓ Verified | Feature Not Available | 
| **Email** | 7.5 (63 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | 6.1 (34 reviews) | Not enough data | 

#### Functions

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Session Routing** | 8.3 (98 reviews) ✓ Verified | 9.1 (13 reviews) ✓ Verified | 
| **Session Queuing** | 8.6 (98 reviews) ✓ Verified | 9.1 (13 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.5 (89 reviews) ✓ Verified | 8.8 (12 reviews) ✓ Verified | 
| **Speech Analytics** | 8.1 (73 reviews) ✓ Verified | Feature Not Available | 
| **Auto Dialer** | 7.9 (69 reviews) | Not enough data | 
| **IVR** | 8.6 (86 reviews) ✓ Verified | Not enough data | 
| **Inbound Screen Pop** | 8.1 (84 reviews) | Not enough data | 
| **Persistent Data** | 8.3 (77 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.1 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 5.8 (6 reviews) | Not enough data | 

#### Administrative

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Session Summary Notes** | 8.0 (84 reviews) ✓ Verified | 8.1 (12 reviews) ✓ Verified | 
| **Administrator Access** | 8.8 (94 reviews) ✓ Verified | 9.2 (13 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.4 (99 reviews) ✓ Verified | 9.2 (13 reviews) ✓ Verified | 
| **Session Recording** | 8.8 (83 reviews) ✓ Verified | Not enough data | 
| **Agent Scheduling and Assignment** | 8.0 (72 reviews) ✓ Verified | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Intermedia Contact Center** | N/A | N/A |

#### Responses

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 7.4/10 | 47 |
| **Intermedia Contact Center** | N/A | N/A |

#### Workforce Management

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Agent Availability** | 7.8 (27 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | 7.4 (23 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | 6.8 (17 reviews) ✓ Verified | Not enough data | 
| **Agent Self-Service** | 6.6 (18 reviews) | Not enough data | 
| **Mobile Access** | 7.6 (24 reviews) | Feature Not Available | 

#### Administration

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Automation** | 7.5 (29 reviews) ✓ Verified | Not enough data | 
| **Performance Analysis** | 7.9 (30 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.3 (31 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 6.8 (18 reviews) ✓ Verified | Not enough data | 
| **Intraday Management** | 7.2 (23 reviews) ✓ Verified | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Intermedia Contact Center** | N/A | N/A |

#### Conversational Platform

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Intermedia Contact Center** | N/A | N/A |

#### Messaging Channels

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 8.4/10 | 17 |
| **Intermedia Contact Center** | N/A | N/A |

#### Platform

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Omnichannel** | 7.7 (10 reviews) | Not enough data | 
| **Mobile Access** | 8.4 (15 reviews) | Not enough data | 
| **Queue Management** | 8.6 (14 reviews) | Not enough data | 
| **Call Routing** | 8.4 (16 reviews) | Not enough data | 
| **Call Back** | 8.2 (15 reviews) | Not enough data | 
| **IVR** | 8.8 (16 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.8 (13 reviews) | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | 6.1 (9 reviews) | Not enough data | 

#### Workforce Management

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Call Monitoring** | 8.7 (15 reviews) | Not enough data | 
| **Performance Evaluation** | 8.5 (13 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Call Recording** | 9.4 (14 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.0 (15 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Intermedia Contact Center** | N/A | N/A |

#### Customer Support

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Intermedia Contact Center** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Intermedia Contact Center** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Intermedia Contact Center** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Intermedia Contact Center** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Intermedia Contact Center** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Intermedia Contact Center** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **Intermedia Contact Center** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)

**Unique to 8x8 Contact Center (16):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Help Desk Software](https://www.g2.com/categories/help-desk), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Chatbots Software](https://www.g2.com/categories/chatbots)



---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Contact Center | Intermedia Contact Center | 
|---|---|---|
| **Small-Business** | 38.1% | 26.3% | 
| **Mid-Market** | 53.6% | 42.1% | 
| **Enterprise** | 8.4% | 31.6% | 

### By Industry

#### 8x8 Contact Center

- **Financial Services:** 11.3%
- **Information Technology and Services:** 7.8%
- **Hospital & Health Care:** 6.5%
- **Security and Investigations:** 5.2%
- **Insurance:** 5.2%
- **Computer Software:** 5.2%
- **Banking:** 5.2%
- **Consumer Services:** 3.5%
- **Real Estate:** 3.0%
- **Construction:** 1.7%
- **Other:** 45.2%

#### Intermedia Contact Center

- **Hospital & Health Care:** 15.8%
- **Telecommunications:** 10.5%
- **Information Technology and Services:** 10.5%
- **Consumer Services:** 10.5%
- **Utilities:** 5.3%
- **Retail:** 5.3%
- **Real Estate:** 5.3%
- **Internet:** 5.3%
- **Government Administration:** 5.3%
- **Financial Services:** 5.3%
- **Other:** 21.1%

---
## Alternatives

### Alternatives to 8x8 Contact Center

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2537 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1628 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1415 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7001 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7358 reviews)

### Alternatives to Intermedia Contact Center

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2537 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1628 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1848 reviews)
- [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (707 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (761 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3590 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1130 reviews)

---
## Top Discussions

### 8x8 Contact Center

- Title: [How do I listen to calls from the virtual office?](https://www.g2.com/discussions/23979-how-do-i-listen-to-calls-from-the-virtual-office) — 1 comment, 2 upvotes
  > **Top comment:** "If you go into the Monitoring option in 8x8 VCC, there is a Playback feature where you can listen to recorded calls. We also have access to their Quality..."
- Title: [How can I get someone to help me with creating custom reports for VCC?](https://www.g2.com/discussions/how-can-i-get-someone-to-help-me-with-creating-custom-reports-for-vcc) — 1 comment, 2 upvotes
  > **Top comment:** "8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just..."
- Title: [How has your overall experience been with this product?](https://www.g2.com/discussions/how-has-your-overall-experience-been-with-this-product) — 1 comment, 1 upvote
  > **Top comment:** "Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along..."
- Title: [How can the 8x8 Contact Center include usage minutes with every license?](https://www.g2.com/discussions/how-can-the-8x8-contact-center-include-usage-minutes-with-every-license) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Unlike all other CCaaS providers, 8x8 owns native VoIP technology which enables us to include usage minutes with every license and allows us to manage,..."
- Title: [What makes 8x8 Contact Center different than the other providers?](https://www.g2.com/discussions/what-makes-8x8-contact-center-different-than-the-other-providers) — 1 comment, 2 upvotes *(includes official response)*
  > **Top comment:** "8x8 Contact Center is the only collaborative contact center solution in the world, extremely high value by unifying team messaging, video conferencing,..."

### Intermedia Contact Center

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-contact-center-vs-intermedia-contact-center)